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Manual de serviços Hollywood 11 t540_eng_rev00_140115
1. LGE Internal Use Only
Service Manual
TABBOOK
11T540 Series
2014. 01. 15
REV. 00
Copyrightⓒ 2014 LG Electronics, Digital Mate Co., Ltd .
All rights reserved. No part of this manual may be used, copied,
reproduced, modified, distributed, displayed, stored in a retrieval
system, or transmitted in any form by any Means (electronic,
photocopying, recording or otherwise), without the Prior written
authorization of LG Electronics. Retention period until : 2018-01
2. Copyrightⓒ2014 LG Electronics Co., Ltd. LGE Internal Use Only
1
Service information
3 Important service information
4 Safety notices
5 Safety information
8 Laser compliance statement
8 Backup (Standby) RTC battery safety information
9 Read this first
2
Name of Each Part
3
System information
12 Specification
13 System Block Diagram
14 Using Hot Keys
16 BIOS Flash
18 Check Secure Boot
19 BIOS Setup
26 Using LG Recovery Center
29 Recovering from Boot Failure
31 Backup and Restore Security Platform Data
4
Symptom-to-part index
34 Power system checkout
36 LCD-related symptoms
37 Indeterminate problems
5
Removing and replacing a part (FRU)
6
Part lists
7
Explode view
69 LCD
71 Keydeck
73 Main
75 Etc
Contents
3. 3
Serviceinformation
1
Service information
Copyrightⓒ2014 LG Electronics Co., Ltd. LGE Internal Use Only
Service information
! CAUTION
Appears in the case of noncompliance with the instruction that may cause minor damage to the body or
the machine.
! WARNING
Appears in the case of noncompliance with the instruction that may cause serious physical damage or
fatal injuries.
NOTE Indicates that the following information is added to help the user utilize the machine more conveniently.
Important service information
Strategy for replacing parts (FRU-Field Replaceable Units)
yy
yy MakesurethatlatestBIOSanddriversareinstalledbeforereplacinganyparts(FRUs)listedinthis
BEFORE REPLACING PARTS
Use the following strategy to prevent unnecessary expense for replacing and servicing parts
1 If you are instructed to replacing a part but the replacement does not correct the problem, reinstall the original part before you continue.
2 Some computers have both a processor board and system board. If you are instructed to replace either the processor board or the system
board, and replacing one of them does not correct the problem, reinstall that board, and then replace the other one.
3 If an adapter or device consists of more than one part, any of the parts (FRUs) may be the cause of the error. Before replacing the adapter or
device, remove the parts (FRUs), one by one, to see if the symptoms change. Replace only the part that changed the symptoms.
yy TheBIOSconfiguration onthecomputeryouareservicingmayhavebeencustomized.
RunningAutomaticConfigurationmyalterthesettings.Notethecurrentconfigurationsettings;
then,whenservicehasbeencompleted,verifythatthosesettingsremainineffect.
CAUTION!
Strategy for replacing a hard-disk drive
You have to get a User’s approval before formatting or replacing a hard-disk drive. You must let the User know that the user is responsible for the loss
data
yy Thedrivestartupsequenceinthecomputeryouareservicingmayhavebeenchanged.Beextremelycarefulduringwriteoperationssuchascopying,
saving,orformatting.Ifyouselectanincorrectdrive,dataorprogramscanbeoverwritten.
CAUTION!
4. 4 Service information
Serviceinformation
1
Copyrightⓒ2014 LG Electronics Co., Ltd. LGE Internal Use Only
Safety notices
yy Beforethecomputerispowered-onafterpart(FRU)replacement,makesureallscrews,springs,andothersmallpartsareinplaceandarenotleftloose
insidethecomputer.Verifythisbyshakingthecomputerandlisteningforrattlingsounds.Metallicpartsormetalflakescancauseelectricalshorts.
WARNING!
yy somestandbybatteriescontainasmallamountofnickelandcadmium.Donotdisassembleastandbybattery,rechargeit,throwitintofireorwater,
orshort-circuitit.Disposeofthebatteryasrequiredbylocalordinancesorregulations.Useonlythebatteryintheappropriatepartslisting.Useofan
incorrectbatterycanresultinignitionorexplosionofthebattery
WARNING!
yy Thebatterypackcontainssmallamountsofnickel.Donotdisassembleit,throw itintofireorwater,orshort-circuitit.Disposeofthebatterypackas
requiredbylocalordinancesorregulations.Useonlythebatteryintheappropriatepartslistingwhenreplacingthebatterypack.
Useofanincorrectbatterycanresultinignitionorexplosionofthebattery.
WARNING!
yy IftheLCDbreaksandthefluidfrominsidethe LCDgetsintoyoureyesoronyourhands,immediatelywastheaffectedareaswithwaterforatleast15
minutes.Seekmedicalcareifanysymptomsfromthefluidarepresentafterwashing.
WARNING!
yy Toavoidshock,donotremovetheplasticcoverthatprotectsthelowerpartoftheinvertercard.
WARNING!
yy Thoughthemainbatterieshavelowvoltage,ashortedorgroundedbatterycanproduceenoughcurrenttoburnpersonnelorcombustiblematerials.
WARNING!
yy Beforeremovinganypart(FRU),turnoffthecomputer,unplugallpowercordsfromelectricaloutlets,removethebatterypack,andthendisconnectany
interconnectingcables.
WARNING!
5. 5
Serviceinformation
1
Service information
Copyrightⓒ2014 LG Electronics Co., Ltd. LGE Internal Use Only
Safety information
General safety
Follow these rules to ensure general safety
yy Observegoodhousekeepingintheareaofthemachinesduringandaftermaintenance.
yy Whenliftinganyheavyobject
1 Ensure you can stand safely without slipping.
2 Distribute the weight of the object equally between your feet.
3 Use a slow lifting force. Never move suddenly or twist when you attempt to lift.
4 Lift by standing or by pushing up with your leg muscles
(This action removes the strain from the muscles in your back.)
yy Donotattempttoliftanyobjectweightsmorethen16kg(35lb)orobjectthatyouthinkaretooheavyforyou.
yy Donotperformanyactionthatcauseshazardstothecustomer,orthatmakestheequipmentunsafe.
yy Beforeyoustartthemachine,ensurethatotherservicerepresentativesandthecustomer’spersonnelarenotinahazardousposition.
yy Placeremovedcoversandotherpartsinasafeplace,awayfromallpersonnel,whileyouareservicingthemachine.
yy Keepyourtoolboxawayfromwalkareassothatotherpeoplewillnottripoverit.
yy Donotwearlooseclothingthatcanbetrappedinthemovingpartsofamachine.Makesurethatyoursleevesarefastenedorrolledupaboveyourelbows.
Ifyourhairislong,fastenit.
yy Inserttheendsofyournecktieorscarfinsideclothingorfastenitwithanonconductiveclip,approximately8centimeters(3inches)fromtheend.
yy Donotwearjewelry,chains,metal-frameeyeglasses,ormetalfastenersforyouclothing.
yy Wearsafetyglasseswhenyouarehammering,drilling,soldering,cuttingwire,attachingsprings,usingsolvents,orworkinginanyotherconditionsthat
mightbehazardoustoyoureyes.
yy Afterservice,reinstallallsafetyshields,guards,labels,andgroundwires.Replaceanysafetydevicethat iswornordefective.
yy Reinstallallcoverscorrectlybeforereturningthemachinetothecustomer.
yy Metalobjectsaregoodelectricalconductors.
CAUTION!
Electrical safety
Observe the following rules when working on electrical equipment.
yy Useonlyapprovedtoolsandtestequipment.Somehandtoolshavehandlescoveredwithasoftmaterialthatdoesnotinsulateyouwhenworkingwith
liveelectricalcurrents.Manycustomershave,neartheirequipment,rubberfloormatsthatcontainsmallconductivefiberstodecreaseelectrostatic
discharges.Donotusethistypeofmattoprotectyourselffromelectricalshock.
IMPORTANT!
yy Findtheroomemergencypower-offswitch,disconnectingswitch,orelectricaloutlet.Ifanelectricaloutlet.Ifanelectricalaccidentoccurs,youcanthen
operatetheswitchorunplugthepowercordquickly.
yy Donotworkaloneunderhazardousconditionsornearequipmentthathashazardousvoltages.
yy Disconnectallpowerbefore
1 Performing a mechanical inspection
2 Working near power supplies
3 Removingorinstallingmainunits
yy Beforeyoustarttoworkonthemachine,unplugthepowercord.Ifyoucannotunplugit,askthecustomer topower-offthewallboxthatsuppliespower
6. 6 Service information
Serviceinformation
1
Copyrightⓒ2014 LG Electronics Co., Ltd. LGE Internal Use Only
tothemachineandtolock thewall boxintheoffposition.
yy Ifyouneedtoworkonamachinethathasexposedelectricalcircuits,observethefollowingprecautions:Ensurethatanotherperson,familiarwiththe
power-offcontrols,isnearyou.
yy Anotherpersonmustbetheretoswitchoffthepower,ifnecessary.
CAUTION!
yy Useonlyonehandwhenworkingwithpowered-onelectricalequipment.Keeptheotherhandinyourpocketorbehindyourback
yy Anelectricalshockcanoccuronlywhenthereisacompletecircuit.Byobservingtheaboverule,youmaypreventacurrentfromthroughyourbody.
CAUTION!
yy Whenusingtesters,setthecontrolscorrectlyandusetheapprovedprobeleadsandaccessoriesforthattester
yy Standonsuitablerubbermats(obtainedlocally,ifnecessary)toinsulateyoufromgroundssuchasmetalfloorstripsandmachineframes.
yy Observethespecialsafetyprecautionswhenyouworkwithveryhighvoltages.Theseinstructionsareinthesafetysectionsofmaintenanceinformation.
Useextremecarewhenmeasuringhighvoltages.
yy Regularlyinspectandmaintainyourelectricalhandtoolsforsafeoperationalcondition.
yy Donotusewornorbrokentoolsandtesters.
yy Neverassumethatpowerhasbeendisconnectedfromacircuit.Firstcheckthatithasbeenpoweredoff.
yy Alwayslookcarefullyforpossiblehazardsinyourworkarea.Examplesofthesehazardsaremoistfloors,non-groundedpowerextensioncables,power
surges,andmissingsafetygrounds.
yy Donottouchliveelectricalcircuitswiththereflectivesurfaceofaplasticdentalmirror.Thesurfaceisconductivesuchtouchingcancausepersonalinjury
andmachinedamage.
yy Donotservicethefollowingpartswiththepoweronwhentheyareremovedfromtheirnormaloperatingplacesinamachine.
1 Power supply units
2 Pumps
3 Blowers and fans
4 Motorgenerators
and similar units. (This practice ensure correct grounding of the units.)
yy Ifanelectricalaccidentoccurs
1 Use caution ; do not become a victim of yourself.
2 Switch off power.
3 Send another person to get medical aid.
Safety inspection guide
The purpose of this inspection guide is to assist you in identifying potentially unsafe conditions. As each machine was designed and built, required
safety items were installed to protect users and service personnel from injury. This guide addresses only those items. You should use good judgment
to identify potential safety hazards due to attachment of non-LG features or options not covered by this inspection guide. If any unsafe conditions are
present, you must determine how serious the apparent hazard could be and whether you can continue without first correcting the problem.
yy Considertheseconditionsandthesafetyhazardstheypresent
1 Electrical hazards, especially primary power (primary voltage on the frame can cause serious or fatalelectrical shock)
2 Mechanical hazards, such as loose or missing hardware
Refer to the following checklist and begin the checks with the power off, and the power cord disconnected.
7. 7
Serviceinformation
1
Service information
Copyrightⓒ2014 LG Electronics Co., Ltd. LGE Internal Use Only
yy Checklist
1 Check exterior covers for damage (loose, broken, or sharp edges)
2 Power off the computer. Disconnect the power cord.
3 Check the power cord for :
a A third-wire ground connector in good condition. Use a meter to measure third-wire ground continuity for 0.1 or less between the
external ground pin and frame ground.
b The power cord should be the type specified in the parts list.
c Insulation must not be frayed or worn.
4 Check the power cord for :
5 Check for any obvious non-LG alterations. Use good judgment as to the safety of any non-LG alterations.
6 Check inside the unit for any obvious unsafe conditions, such as metal filings, contamination, water or other liquids, or signs of fire or smoke
damage.
7 Check for worn, frayed, or pinched cables.
8 Check that the power-supply cover fasteners (screw or rivets) have not been removed or tampered with.
Handling devices that are sensitive to electrostatic discharge
Any computer part containing transistors or integrated circuits (ICs) should be considered sensitive to electrostatic discharge (ESD). ESD damage can
occur when there is a difference in charge between objects. Protect against ESD damage by equalizing the charge so that the machine, the part, the
work mat, and the person handling the part are all at the same charge.
yy
yy Useproduct-specificESDprocedureswhentheyexceedtherequirementsnotedhere.
yy MakesurethattheESDprotectivedevicesyouusehavebeencertified(ISO9000)asfullyeffective.
NOTE
yy WhenhandlingESD-sensitiveparts:
1 Keep the parts in protective packages until they are inserted into the product.
2 Wear a grounded wrist strap against your skin to eliminate static on your body.
3 Prevent the part from touching your clothing. Most clothing retains a charge even when you are wearing a wrist strap.
4 Use the black side of a grounded work mat to provide a static-free work surface. The mat is especially useful when handling ESD-sensitive
devices.
5 Select a grounding system, such as those listed below, to provide protection that meets the specific service requirement.
yy
yy TheuseofagroundingsystemisdesirablebutnotrequiredtoprotectagainstESDdamage.
NOTE
a Attach the ESD ground clip too any frame ground, ground braid, or green-wire ground.
b Use an ESD ground or reference point when working on a double-insulated or battery-operated system. You can use coax or connector-
outside shells on these systems.
c Use the round ground-prong of the AC plug on AC-operated computers.
Grounding requirements
Electrical grounding of the computers is required for operator safety and correct system function.
Proper grounding of the electrical outlet can be verified by a certified electrician.
8. 8 Service information
Serviceinformation
1
Copyrightⓒ2014 LG Electronics Co., Ltd. LGE Internal Use Only
Laser compliance statement
When a CD-ROM drive, DVD drive or the other laser product is installed, note the following :
yy Useofcontrolsoradjustmentsorperformanceofproceduresotherthanthosespecifiedhereinmightresultinhazardousradiationexposure.
CAUTION!
Opening the CD-ROM drive, DVD-ROM drive or the other optical storage device could result in exposure to hazardous laser radiation.
There are no serviceable parts inside those drives. Do not open
Backup (Standby) RTC battery safety information
When replacing or disposing of the backup (standby) RTC battery, note the following :
yy Emitsvisibleandinvisiblelaserradiationwhenopen.Donotstareintothebeam,donotviewdirectlywithopticalinstruments,andavoiddirect
exposuretothebean.
CAUTION!
9. 9
Serviceinformation
1
Service information
Copyrightⓒ2014 LG Electronics Co., Ltd. LGE Internal Use Only
Read this first
Before you go to the checkout guide, be sure to read this section.
yy
yy OnlytrainedpersonnelcertifiedbyLGshouldservicethecomputer.
yy ReadtheentireFRUremovalandreplacementpagebeforereplacinganyFRU.
yy Usenewnylon-coatedscrewswhenyoureplaceFRUs.
yy Beextremelycarefulduringsuchwriteoperationsascopying,saving,formatting.
Drivesinthecomputerthatyouareservicingsequencemighthavebeenaltered.Ifyouselectedanincorrectdrive,dataorprogramsmightbe
overwritten.
yy ReplaceFRUsonlyforthecorrectmode.
yy WhenyoureplaceaFRU,makesurethemodelofthemachineandtheFRUpartnumberarecorrectbyreferringtotheFRUpartslist.
yy AFRUshouldnotbereplacedbecauseofasingle,irreproduciblefailure.Singlefailurescanoccurforavarietyofreasonsthathavenothingtodowitha
hardwaredefect,such ascosmicradiation,electrostaticdischarge,orsoftwareerrors.
yy ConsiderreplacingaFRUonlywhenaproblemrecurs.IfyoususpectthataFRUisdefective,cleartheerrorlogandrunthetestagain.Iftheerrordoesnot
recur,donotreplacetheFRU.
yy Becarefulnottoreplaceanon-defectiveFRU.
IMPORTANT NOTE
What to do first
You must fill out the record form first. During the warranty period, the customer may be responsible for repair costs if the computer damage was-
caused by misuse, accident, modification, unsuitable physical or operating environment, or improper maintenance by the customer. The following list
provides some common items that are not covered under warranty and some symptoms that might indicate that the system was subjected to stress
beyond normal use. Before checking problems with computer, determine whether the damage is covered under the warranty by referring to the
following :
The followings are not covered under warranty :
yy CDpanelcrackedfromtheapplicationofexcessiveforceorfrombeingdropped
yy Scratched(cosmetic)parts
yy Distortion,deformation,ordiscolorationofthecosmeticparts
yy Crackedorbrokenplasticparts,brokenlatches,brokenpins, orbrokenconnectorscausedbyexcessiveforce
yy Damagecausedbyliquidspilledintosystem
yy DamagecausedbyimproperinsertionofaPCCardortheinstallationofanincompatiblecard
yy Damagecausedforeignmaterialinthediskettedrive
yy Diskettedrivedamagecausedbypressureonthediskettedrivecoverorbytheinsertionofadiskettewithmultiplelabels
yy Damagedorbentdisketteejectbutton
yy Fussesblownbyattachmentofanon-supporteddevice
yy Forgottencomputerpassword(makingthecomputerunusable)
yy Stickykeyscausedbyspillingaliquidontothekeyboard
The following symptoms might indicate damage caused by non-warranted activities :
yy Missingpartsmightbeasymptomofunauthorizedserviceormodification.
yy Ifthespindleofahard-diskdrivebecomesnoisy,itmayhavebeensubjectedtoexcessiveforce,ordropped.
10. 10 Name of Each Part
NameofEachPart
2
Copyrightⓒ2014 LG Electronics Co., Ltd. LGE Internal Use Only
Name of Each Part
Left View
Right View
Rear View
1 Headphone port (4-pole Ear Microphone Port )
2 Sound Volume Control Button (low/high)
3 Slide Button
4 Built-in Speakers
5 Reader Mode Button
6 Power Button
7 Built-in Microphone
8 Power Port
9 HDMI Port
10 USB Port (USB 3.0 / Fast Charge Port)
11 USB Port (USB 2.0)
11. 11
NameofEachPart
2
Name of Each Part
Copyrightⓒ2014 LG Electronics Co., Ltd. LGE Internal Use Only
12 micro USB Port (USB 2.0 )
13 micro SD card slot
1 The 4-pole ear microphone port supports US type 4-pole standards and the European 4-pole ear microphone may not work properly.
2 The reader mode controls the brightness and color of the LCD screen to look similar to the printed paper to protect the user from eyestrain.
3 Devices that are not authorized with USB 3.0 may not operate normally when connected to the USB 3.0 port.
4 You must use a micro USB Type-B cable to connect an external digital device to a micro USB port.
yy Someexternaldigitaldevicethatconsumesmuchpower(e.g.externalODDorHDD)maynotbesupportedbytheUSB/microUSBport.Ifthisisthe
case,youmustusetheY-typecableorexternalpowersourcetosupplythepowerneededtothedigitaldevice.
CAUTION!
Front View
1 Webcam status lamp
2 Web Camera
3 Illumination Sensor
4 Windows Start Screen button
5 Keyboard
12. 12 System information
Systeminformation
3
Copyrightⓒ2014 LG Electronics Co., Ltd. LGE Internal Use Only
System information
Specification
Display
yy 29.4cmIPSLCDwithTouch
CPU
yy Intel®Atom™Z3770/Z3740
yy TheCPUdiffersdependingonmodeltypeandcannotbereplacedbytheuser.
Graphics
yy Intel®HDGraphics
yy Whenprocessinglargegraphicdatalike3Dgraphics.itutilizesdynamicallyallocatedsharedgraphicsmemory.Thesizeoftheallocatedmemorydepends
onthesystemmemorysize.
yy Maximumsupportedresolutions
InternalPanel:1920x1080@60Hz
ExternalHDMI:1920x1080@60Hz
System Memory
yy LPDDR3
yy Themaximumcapacityofthemainboardis4GB(4,096MB).
yy Memoryof3GBormoreissupportedonlyina64-bitO/S.
yy Memorysizemaydifferdependingonthemodel.Theusermustnotreplacethememory.
Storage device
yy eMMC
yy Storagesizemaydifferdependingonthemodel.Theusermustnotreplacethestorage.
Bluetooth
yy Bluetooth4.0+LE
yy IfyouconnecttoBluetoothdeviceandwirelessLANatthesametime,thesystemmaybecomeslow.
yy InordertouseBluetooth4.0,thedeviceyouwanttoconnecttoshouldsupportBluetooth4.0.
Wireless LAN
yy Broadcom®BCM943241NG1630
yy Manufacturersandinstallerscannotprovideservicesrelatedtohumansafetyasthiswirelessdevicemaycauseradiointerference.
Web Camera
yy 2.0MWebCamera
Product Weight
yy Approx.0.93kg(abatteryincluded)
yy Theweightmaydifferaccordingtothemodel.
14. 14 System information
Systeminformation
3
Copyrightⓒ2014 LG Electronics Co., Ltd. LGE Internal Use Only
Using Hot Keys
You can use hot keys as shown below to perform various functions.
Fn + 1 Use [F1].
Fn + 2 Use [F2].
Fn + 3 Use [F3].
Fn + 4 Use [F4].
Fn + 5 Use [F5].
Fn + 6 Use [F6].
Fn + 7 Use [F7].
Fn + 8 Use [F8].
Fn + 9 Use [F9].
Fn + 0 Use [F10].
Fn + - Use [F11].
Fn + = Use [F12].
Fn + Backspace Use [Pause] key.
Fn + PrtSc Use airplane mode.
Fn + Del Use [Insert] key.
Fn + Caps Lock Use [Scr LK] key.
Fn + ▲ Use [PgUp] key.
Fn + ▼ Use [PgDn] key.
Fn + ◀ Use [Home] key.
Fn + ▶ Use [End] key.
15. 15
Systeminformation
3
System information
Copyrightⓒ2014 LG Electronics Co., Ltd. LGE Internal Use Only
Operation Status Lamps
The system status indicators show the status of the computer
1 Power Lamp
yy Thebatteryischarging.
yy On(orange):Thesystemisturnedon.
yy On(Red):ThesystemisturnedofforintheSleepMode.
yy Thebatteryisnotcharging.
yy On(orange):Thesystemisturnedon.
yy Off:ThesystemisturnedofforintheSleepMode.
2 Webcam Lamp
yy On:Thewebcamisoperating.
yy Off:Whenthewebcamisnotoperating
16. 16 System information
Systeminformation
3
Copyrightⓒ2014 LG Electronics Co., Ltd. LGE Internal Use Only
BIOS Flash
You Can update BIOS using USB Device (FDD/USB Memory) Because this system is not equipped with any USB Device, you have to use an external
USB Device for a BIOS update. If you enter Setup from Windows 8 system, you need to restart the system instead of exiting it.
To boot into EFIShell, you must disable “Secure Boot option”. To boot from a USB device, use [Fn+2] key to move the USB device to the top of the list
in Boot menu after entering BIOS Setup, or press [Fn+10] key to display Boot menu while the LG logo is being displayed, and the select a device you
want to use.
yy EFIShellModeFlashsequenceisasfollows.
1 "EFIShell system files" copy on the diskette and prepare the bootable USB device. (FDD / USB Memory)
2 After BIOS Flash files decompress, the decompressed files copy to a USB device.
3 Connect the USB Device for USB Port.
4 In Windows 8, select “Restart”.
5 Press [Fn+2] Key while the "LG LOGO" appears.
6 In Security menu, go to “Secure Boot Configuration”.
Check if the UEFI Secure Boot option is set to Enabled. If enabled, set the Secure Boot option to "OFF" and press [Fn+10] to save the changed
BIOS Setup.
7 After saving and re-boot, press [Fn +10] key.
USB device select at priority after you select “USB Device” on the boot menu.
8 Boot up to EFIShell using the USB memory.
Type in the batch file and press Enter to flash the BIOS.
9 When flashing completes, the system will automatically reboot.
17. 17
Systeminformation
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System information
Copyrightⓒ2014 LG Electronics Co., Ltd. LGE Internal Use Only
10 Press [Fn+2] to enter Setup and check if:
yy BIOSVersionhasbeenupdatedproperly,
yy InSecurity,in“SecureBootConfiguration,"SecureBootvaluesareright.
yy Fordetails,referto[CheckSecureBoot].
CAUTION!
11 It selects the :” Load Optimized Defaults” on the “Exit” menu or [Fn+9] Key and it summons a BIOS settings at initial value.
18. 18 System information
Systeminformation
3
Copyrightⓒ2014 LG Electronics Co., Ltd. LGE Internal Use Only
Check Secure Boot
The product should be delivered to the use with Secure Boot enabled.
Secure Boot may be disabled under the following circumstances:
1 SPI ROM has bee replaced.
2 Secure Boot Option has been disable for EFIShell booting.
yy YoucanenableSecureBootbyusingoneofthefollowingmethods.
1 Enter BIOS Setup and, in Security, go to “Secure Boot Configuration”.
2 At the top of the screen, see if both UEFI Secure Boot and Protected Signatures are enabled in gray.
yy UEFI Secure Boot : Disabled / Protected Signatures : If enabled, enable Secure Boot Option.
yy UEFI Secure Boot : Disabled / Protected Signatures : If disabled, run Reset to Manufacturing Default (warning message: select Yes) and then
enable Secure Boot Option.
3 In Exit, select Exit Saving Changes or press [Fn+10] to save the values and exit BIOS Setup.
4 Upon the system rebooting, enter BIOS Setup again and check if Secure Boot has the values in the following figure. (Check UEFI Secure Boot,
Protected Signatures, CertNames and Secure Boot Option.)
19. 19
Systeminformation
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System information
Copyrightⓒ2014 LG Electronics Co., Ltd. LGE Internal Use Only
BIOS Setup
BIOS (Basic Input and Output System) Setup saves the system configuration in CMOS RAM, and check the configurations during startup. Use the BIOS
Setup Utility to change and save the system environment, hardware configurations, power saving mode, etc.
Open the BIOS Setup Utility in the following situations :
yy tochangetheBIOSsetup
yy systemconfigurationerroroccurs
yy tochangethebootorder
yy toset/changeapassword
yy DowngradingfromWindows8toWindows7(SecureBootDisable)
1 In Windows 8, select “Restart”.
2 Once the system restarts and “LG” Logo appears, press [Fn+2] key. The booting speed is faster than the existing models. You’d better press it as
soon as the system restarts.
20. 20 System information
Systeminformation
3
Copyrightⓒ2014 LG Electronics Co., Ltd. LGE Internal Use Only
Main menu
yy ProductName
ThisshowstheProductName.
yy BIOSVersion
ThisshowstheVersionofBIOS.
yy UUIDNumber
Thisisfordisplayonly.ThisshowstheUUID.
yy ProcessorType
ThisshowsthetypeofCPU.
yy ProcessorSpeed
ThisshowsthespeedofCPU.
yy SystemMemorySpeed
Thisshowsthespeedofthememorycard.
yy L2CacheRAM
ThisshowsthesizeofL2CacheRAMfortheCPU.
yy Total Memory
Thisshowssizeofsystemmemory.
yy SystemDate/Time
DragtheDateorTimebuttontochangethesystemdate/time.
21. 21
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System information
Copyrightⓒ2014 LG Electronics Co., Ltd. LGE Internal Use Only
Advanced menu
yy BatteryChargeStopPercentage
SettochargetheBattery.80%isprotectedmodeforthebatterylife,Maximumisamodethat maximize usedtimeofbattery. Defaultisthestandard
andchargeabatteryto100%.
yy USBChargerSupport
SelectwhethertosupportthechargingfunctionbyusingtheUSBport(Enable/Disable).
yy HapticFeedback
Selectthevibration(Enable/Disable)fortheWindowsbuttononthecenterofthebottomoftheLCDpanel.
22. 22 System information
Systeminformation
3
Copyrightⓒ2014 LG Electronics Co., Ltd. LGE Internal Use Only
Security menu
yy SetSupervisorPassword
SetSupervisorPassword.
yy SetUserPassword
SetUserPassword.
yy AuthenticateUseronBoot
SetwhetherornottousethePasswordonboot.
yy SetSSDPassword
SettheSSDpassword.
yy UEFISecureBoot
CheckiftheUEFISecureBootoptionissettoEnabled.
yy ProtectedSignatures
YoucansettheSecureBootoptiontoEnabledonlyiftheSecureBootoptionissettoEnable(UserMode).
yy SecureBootOption
SelectOntoenableSecureBoot(onlywhenProtectedSignaturesisEnabled;usermode).
SelectOfftodisableSecureBoot.(Default:On)
yy InstallDefaultSecureBootKeys
ResettheProtectedSignaturesoptiontoEnable(UserMode)ifitisDisabeld(SetupMode)
23. 23
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System information
Copyrightⓒ2014 LG Electronics Co., Ltd. LGE Internal Use Only
yy DeleteAllSecureBootKeys
SettheProtectedSignaturesoptiontoDisabled(SetupMode).Onceyoudoso,theSecureBootoptionstaysDisableduntilyouclicktheResettoDefault
option.
25. 25
Systeminformation
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System information
Copyrightⓒ2014 LG Electronics Co., Ltd. LGE Internal Use Only
Exit menu
yy ExitSavingChanges
SelectExitSavingChangestosavenewsetup informationinCMOSRAM.CMOSRAMstoresthe informationusingthebackupbattery;therefore,the
informationwillnotbelost whenthecomputeristurnedoff.
yy ExitDiscardingChanges
SelectExitDiscardingChangestodiscardnewsetupinformation.Ifyoumadechangestoitemsotherthandate,time,andpasswords,theSetupWarning
asksyoutosavethenewconfigurations.SelectYesandpressEntertosavethenewconfiguration.
yy LoadSetupDefaults
SelectLoadSetupDefaultstochangethesetup informationtothefactorydefaultsettings.Ifyou selectLoadSetupDefaultsorpress[F9],Setup
Confirmationasksyoutoconfirmyourselection. PressYestoloadsetupdefaults.
yy LoadOptimized Defaults
ThischangestheparametersintheSetupmenutothefactorydefaultsettings.Whenitisselectedor [F9]keyispressed,theconfirmationmessage
appears.Click[Yes]tochangethesettings.
yy DiscardChanges
Thisreturnstothefactorydefaultsettingsforeach parameterintheSetupmenu.
yy SaveChanges
Savechangevalue.
26. 26 System information
Systeminformation
3
Copyrightⓒ2014 LG Electronics Co., Ltd. LGE Internal Use Only
Using LG Recovery Center
If the system has an error, you can use WindowsLG Recovery Center to use the Windows 8.1’s recovery function to recover or restore the system to its
initial pre-purchase state.
yy
yy LGRecoveryCenterusesWindows8.1'srestorefunction.
yy For more information about Windows 8.1 recovery, refer to [Windows Help and Support].
NOTE
yy Ifyouhavedeletedtherestorationdataintheprotectedareaoftheharddisk,orhavearbitrarilyinstalledanotheroperatingsystem,therestorefunction
maynotwork.
CAUTION!
Click the [ ] icon in Desktop to run LG Recovery Center.
1 PC Recovery: Recovers the PC without losing any personal files.
yy PCsettingsareresettodefaultandanyuser-installedsoftwarewillbedeleted.
CAUTION!
2 PC Initialization: Removes all items from the system and restores the system to its initial pre-purchase state.
yy Alldataislostduringtheinitialization,soyoumustbackupallcriticaldatainadvance.
yy Itmaytakeabout5hoursorlongerdependingonthesystemconditions.
CAUTION!
27. 27
Systeminformation
3
System information
Copyrightⓒ2014 LG Electronics Co., Ltd. LGE Internal Use Only
3 Creating Recovery Drive: You can create a recovery drive in Windows as a precaution against a system failure that prevents you from entering
the operating system, or any other severe system issues.
a When the following screen appears, select [Copy the PC's recovery partition to the recovery drive.] and click [Next].
b When the following screen appears, select the USB flash drive and click [Next].
yy Thisprocessdeletesallthedataonthestoragedevicedesignatedasarecoverydrive.Makesuretobackupitsdatainadvance.
CAUTION!
28. 28 System information
Systeminformation
3
Copyrightⓒ2014 LG Electronics Co., Ltd. LGE Internal Use Only
c Once the storage device is ready, click [Finish] to create a recovery drive.
yy Select[RemovetheRecoveryPartition]whilecreatingarecoverydrivetoremovetherecoverypartitioninthePC.
yy Oncetherecoverypartitionisremoved,youcannotusetherecoveryfunctionofthePC.Youcanonlyrecoverthesystemusingtherecoverymedia.
CAUTION!
29. 29
Systeminformation
3
System information
Copyrightⓒ2014 LG Electronics Co., Ltd. LGE Internal Use Only
Recovering from Boot Failure
If booting is impossible due to a serious error with the system, you can recover the system through LG Recovery Center RE.
yy Ifyouhavedeletedtherestorationdataintheprotectedareaoftheharddisk,orhavearbitrarilyinstalledanotheroperatingsystem,therestorefunction
maynotwork.
CAUTION!
Using LG Recovery Center RE
yy Alldatamaybelostwhenthefactoryresetisperformed,soyoumustbackupallcriticaldatainadvance.
CAUTION!
1 Turn on the computer and click [F11].
2 When the [Select Language] screen appears, select [Korean] or [English] as you wish.
30. 30 System information
Systeminformation
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Copyrightⓒ2014 LG Electronics Co., Ltd. LGE Internal Use Only
3 When the following screen appears, select the [Agree] button and then click the Next button.
yy Forrecovery,thepoweradaptermustbeconnected.Connectthesystempowerandthenrecoverthesystem.
4 When the factory reset has been completed as shown in the following figure, click the [Complete] button and then restart the system.
Recover by Using Recovery Drive
If it is impossible to recover by using [F11], you can recover the system through a recovery drive.
To recover by using a recovery drive, you must have the recovery drive made through LG Recovery Center [Create Recovery Drive].
1 Connect the recovery drive to the USB port of the computer.
2 Turn on the computer and click [F10].
3 When the screen for selecting the boot device appears, select the connected recovery drive and click [Enter].
4 Select the [Troubleshooting] menu.
5 Select the item you want and recover the system following the instructions.
31. 31
Systeminformation
3
System information
Copyrightⓒ2014 LG Electronics Co., Ltd. LGE Internal Use Only
Backup and Restore Security Platform Data
Security Platform Backup includes all data required in case of emergency. After a hardware or storage media failure or a Trusted Platform Module
failure, Security Platform Restoration reestablishes access to Security Platform Features for all users.
In addition you can backup and restore your Personal Secure Drive data. Data from other applications using the Security Platform Solution (e.g. Secure
e-mail) is not included in Security Platform backup.
Backup scope
Security Platform backup comprises the following data:
Security Platform Credentials and Settings
Backup Contents A copy of the user-specific credentials and settings which are stored on the Security Platform.
Purpose Restoration of user-specific credentials and settings after a hardware or storage media failure.
Otherwise users could not access Security Platform Features anymore and user data would be lost.
Archives yy Automatically written Backup Archive (“System Backup Archive”, e.g. file SPSystemBackup.xml and
folder SPSystemBackup): Set up by Security Platform Administrator. Contains credentials and settings
of all Security Platform Users (for one or multiple Security Platform computers). Also contains computer
identification and user identification, which are used to match computers and users during the restoration
process.
yy Manually written Backup Archive (e.g. SPBackupArchive.xml): Created by Security Platform User. Contains
credentials and settings of one Security Platform User(for one Security Platform computer). Also contains
computer identification and user identification, which are used to match computer and user during the
restoration process.
Emergency Recovery
Backup Contents All Security Platform Basic User Keys, encrypted specifically for Emergency Recovery.
Purpose Re-encryption of all Basic User Keys after a Trusted Platform Module failure. In this case a new Security Platform
has to be set up and a new owner key is created. Emergency Recovery allows the re-encryption of Basic User
Keys from the old owner key to the new one. Otherwise users could not access Security Platform Features
anymore and user data would be lost.
Archives yy Emergency Recovery data is included in automatically written Backup Archives.
yy Emergency Recovery Token (e.g. SPEmRecToken.xml): Created by Security Platform Administrator.
Protected with a dedicated password. Is required for a restoration of Emergency Recovery data.
Personal Secure Drive
Backup Contents A copy of the PSD encrypted data and configuration settings.
Purpose yy Restoration of PSD encrypted data and configuration settings after a hardware or storage media failure.
Otherwise users could not decrypt their PSD data anymore.
Notes:
yy In contrast to the PSD Backup, standard hard disk backup tools produce unencrypted backups.
yy Lost PSD credentials can only be restored via Personal Secure Drive Recovery.
Archives yy PSD configuration settings are included in both automatically written Backup Archives and manually
written Backup Archives.
yy PSD backup file (e.g. SpPSDBackup.fsb): A backup copy of the PSD image file may be created during a
Security Platform User's manual backup.
32. 32 System information
Systeminformation
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Copyrightⓒ2014 LG Electronics Co., Ltd. LGE Internal Use Only
Restoration Cases
Depending on the type of emergency there are different restoration cases
Restoration Case Affected Restoration Scope
Broken hard disk or lost data Security Platform Credentials and Settings, Personal Secure Drive
New Trusted Platform Module Emergency Recovery
New Security Platform to be
initialized
Emergency Recovery, Security Platform Credentials and Settings, Personal Secure Drive
How to Backup and Restore
How to configure automatic backups (“System Backup”)
Administrative Task: Configure automatic backups for all users
(including Security Platform Credentials and Settings, Emergency
Recovery and PSD configuration settings).
If Security Platform is not yet initialized: Initialization Wizard
If Security Platform is already initialized: Settings Tool - Backup - Config-
ure...
Emergency Recovery Software Component to use
User Task: Run backup manually for the current user. Settings Tool - Backup - Backup...
How to restore Software Component to use
Administrative Task: Prepare restoration for certain users.User
Task: Run restoration manually for current user. If restoration has
been prepared for current user, then complete the restoration.
If a manually written Backup Archive is available and no
Emergency Recovery data needs to be restored, then a user can
perform restoration without preparation by an administrator.
Settings Tool - Backup - Restore...
Backup
With this page you can configure automatic Security Platform backups.
The following table gives hints on how to use this wizard page.
Wizard Page Element Explanation
Backup location:
Browse...
Security Platform credentials and settings will be regularly saved to a Backup Archive.Type in path and
file name or browse for it. An automatically written Backup Archive consisting of an XML file and a folder
with the same name will be created, e.g. file SPSystemBackup.xml and folder SPSystemBackup.
Please use the extension *.xml.
Schedule... A scheduled backup will be created.Click here to view and modify the backup scheduling.
Please note that automatic backups are only executed if your PC is not shut down at the scheduled
time.Please note that the user account chosen for the scheduled backup must be member of the group
“Administrators” or “Backup Operators”.
33. 33
Systeminformation
3
System information
Copyrightⓒ2014 LG Electronics Co., Ltd. LGE Internal Use Only
Infineon Platform Security Backup
With this page you can backup and restore Security Platform credentials, Security Platform settings and Personal Secure Drives.
If Enhanced Authentication is enabled, you can also create backups of your authentication device.
Availability of page: This page is only available on an initialized Security Platform, if one of the following conditions is fulfilled:
yy The current user has administrative rights.
yy The current user is an initialized Security Platform User, and the policy Allow User Enrollment is enabled.
Buttons:
yy Buttons for administrative tasks are disabled for users without administrative rights.
yy Buttons are disabled, if corresponding functions are not available in a certain Security Platform state.
The following table describes all backup and restore functions.
Explanation
Click here to set up automatic Security Platform backups.
Infineon Security Platform Initialization Wizard will be started.
This feature is only available, if the current user account has administrative rights.
Click here to start a manual backup of your Security Platform Settings and credentials. If you have configured Personal Secure Drive (PSD), you
can backup your PSD too. The Infineon Security Platform Backup Wizard will be started. This button is disabled, if the Infineon Security Platform is
disabled, not yet set up or the user is not set up.
Click here to start a manual restore of archived Security Platform Settings and credentials. If you have a backup of your Personal Secure Drive
(PSD), you can restore your PSD too.The restore part of the Infineon Security Platform Backup Wizard will be started.
This button is disabled, if the Infineon Security Platform is disabled or not yet set up.
Click here to create a backup authentication device.
This feature is only available, if Enhanced Authentication is enabled.
34. 34 Symptom-to-part index
Symptom-to-partindex
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Copyrightⓒ2014 LG Electronics Co., Ltd. LGE Internal Use Only
Symptom-to-part index
The symptom-to-part index in this section lists symptoms and errors and their possible causes.
The most likely cause is listed first.
yy
yy Ifreplacingapart(FRU)doesnotsolvetheproblem,puttheoriginalpartbackinthecomputer.
yy Donotreplaceanon-defectiveFRU.
NOTE
Power system checkout
To verify a symptom, do the following :
1 Power off the computer.
2 Remove the battery pack.
3 Connect the AC adapter.
4 Check that power is supplied when you power on the computer.
5 Power off the computer.
6 Disconnect the AC adapter and install the charged battery pack.
7 Check that the battery pack supplies power when you power on the computer.
If you suspect a power problem, see the appropriate one of the following power supply checkouts :
1 Checking the AC adapter
2 Checking the operational charging
3 Checking the battery pack
4 Checking the backup battery
Checking the AC adapter
yy Ifthepower-onindicatordoesnotturnon,checkthepowercordoftheACadapterforcorrectcontinuityandinstallation.
yy Ifthecomputerdoesnotchargeduringoperation,goto“Checkingoperationalcharging.”
To check the AC adapter, do the following :
1 Unplug the AC adapter cable from the computer.
2 Measure the output voltage at the plug of the AC adapter cable. See the following figure :
3 If the voltage is not correct, remove the power code form AC adapter.
4 10 seconds later, connect the power code, then measure the output voltage.
5 If the voltage is not correct, change the AC adapter.
35. 35
Symptom-to-partindex
4
Symptom-to-part index
Copyrightⓒ2014 LG Electronics Co., Ltd. LGE Internal Use Only
If the voltage is not correct, replace the AC adapter.
If the voltage is acceptable, do the following :
1 Replace the system board.
2 If the problem persists, check the AC adapter whether it is correct product or not.
yy
yy NoisefromtheACadapterdoesnotalwaysindicateadefect.
NOTE
Checking operational charging
1 To check whether the battery charges properly during operation, use a discharged battery pack or a battery pack that has less than 50% of the
total power remaining when installed in the computer. Perform operational charging. If the battery status indicator or icon does not turn on,
remove the battery does not turn on, replace the battery pack.
2 If the charge indicator still does not turn on, replace the system board. Then reinstall the battery pack.
yy
yy Donotchargebatterypack,whenitstemperatureisbelow0 orabove75.
NOTE
Checking the battery pack
1 Open the Power Meter window by clicking Start Control Panel Power Options and then; check the total power remains. Battery charging
does not start until the power Meter shows that less than 95% of the total power remains; under this condition the battery pack can charge to
100% of its capacity. This protects the battery pack from being overcharged or from having a shortened life.
2 To check the status of your batter, move your cursor to the Power Meter icon in the icon tray of the Windows taskbar and wait for a moment
(but do not click), and the percentage of battery power remaining is displayed. To get detailed information about the battery, double-click the
Power Meter icon.
yy
yy Ifthebatterypackbecomeshot,itmaynotbeabletocharge.RemoveitfromthecomputerandLeaveitatroomtemperatureforawhile.Afterit
coolsdown,reinstallandrechargeit.
NOTE
The Characteristics of the battery pack
1 Self-discharge
The battery gradually loses its power over time without ever being used.
2 Periodic full discharge / charge
Frequent recharge of the battery pack can reduce the capacity of the battery pack. When this happens, you can perform the full discharge /
charge to improve the capacity. You should perform periodic full discharge /charge once every 30~60 days.
You should always use the battery until its power is low; then fully charge the battery.
3 Trickle charge
If the temperature of the battery pack drops below 10℃ , the trickle charging begins. The trickle charging may take 32 hours for the battery pack
to be fully charged.
To check the battery pack, do the following :
1 Power off the computer.
2 Remove the battery pack and measure the voltage between battery terminals 1(-) and 5(+).
See the following figure :
36. 36 Symptom-to-part index
Symptom-to-partindex
4
Copyrightⓒ2014 LG Electronics Co., Ltd. LGE Internal Use Only
3 If the voltage is still less than +11.1 V DC after recharging, replace the battery.
4 If the voltage is more than +11.1 V DC, measure the resistance between battery terminals 1 and 2.
The resistance must be 2 to 4 ㏀(typically 3 ㏀).
5 If the resistance is not correct, replace the battery pack. If the resistance is correct, replace the system board.
yy
yy Chargingwilltakeatleast3hours.
NOTE
yy
yy Batteryisanexpendablesupplier,soitscapacityandusedtimecanbereducedbyusingthecomputer.
NOTE
LCD-related symptoms
yy
yy BeforeremovingordisassemblingLCD,poweroffthecomputer,unplugallpowercordsfromelectricalOutlets.
NOTE
Symptom / Error FRU or action, in sequence
LCD screen becomes dark suddenly. Check out Battery Miser.
Nothing displayed on LCD screen. a Check out Battery Miser.
b Choose Never in the Turn off Monitor item on Power Options Properties.
c Check the power save mode switch if it is pressed by something.
d Check the System is in standby or hibernation mode.
LCD backlight not working.
LCD too dark.
LCD brightness cannot be adjusted.
a Reconnect inverter to the board connector.
b Replace inverter.
c LCD Assembly.
d System board.
LCD color cannot be adjusted.
LCD screen abnormal.
Characters missing pixels.
LCD screen unreadable.
Wrong color displayed.
a Reset all LCD connectors.
b Replace LCD cable.
c LCD Assembly.
d System board.
Horizontal or vertical lines displayed
on LCD
LCD Assembly.
Power-on indicator on, and a blankLCD
during POST.
LCD Assembly.
System board.
37. 37
Symptom-to-partindex
4
Symptom-to-part index
Copyrightⓒ2014 LG Electronics Co., Ltd. LGE Internal Use Only
Indeterminate problems
yy Youareherebecausethediagnostictestsdidnotidentifywhich adapterordevicefailed,wrongdevicesareinstalled,ashortcircuitissuspected,orthe
systemis inoperative.
yy FollowtheseprocedurestoisolatethefailingFRU(donotisolateFRUsthathavenodefects).
yy Verifythatallattacheddevicesaresupportedbythecomputer.
yy Verifythatthepowersupplybeingusedatthetimeofthefailureisoperatingcorrectly.
1 Power off the computer
2 Visually check each FRU for damage. Replace any damaged FRU.
3 Remove or disconnected all of the following devices :
a. Non-LGdevices.
b. Printer,mouse,andotherexternaldevices.
c. Batterypack.
d. PCcards.
e. ODD(CD-ROM,Combo)driveorFDDdrive intheBay.
f. Hard-diskdrive.
yy
yy Usetheothermemorycardbecauseitneedswhenoperatingcomputer
NOTE
4 Power on the computer.
5 Determine whether the problem has changed.
6 If the problem does not recur, reconnect the removed devices one at a time until you find the failing FRU.
7 If the problem remains, replace the following FRUs one at a time. (do not replace a non-defective FRU)
a. LCDAssembly(Checkexternalmonitorwhetherthesameproblemrecursornot).
b. Keyboard.
c. Keydeck(TouchPadandScrollButtonAssembly).
d. Systemboard.
38. 38 Removing and replacing a part (FRU)
Removingandreplacingapart(FRU)
5
Copyrightⓒ2014 LG Electronics Co., Ltd. LGE Internal Use Only
Removing and replacing a part (FRU)
yy BeforeremovinganyFRU,poweroffthecomputer,unplugallpowercordsfromelectricaloutlets,removethebatterypack,andthendisconnectany
interconnectingcables.
DANGER!
yy BeforethecomputerispoweredonafterFRUreplacement,makesurethatallscrews,springs,andothersmallpartsareinplaceandarenotlooseinside
thecomputer.Verifymetalflakescancauseelectricalshortcircuits.
CAUTION!
yy
yy Asforthescrew,everyTorque3±0.2Kgfcm(0.196Nm)
*Thesystemhingepartapplyto2.5㎏fcm.
yy ForfurtherinformationonRemovingandReplacingaPart(FRU),refertoExploreview
NOTE
40. 40 Removing and replacing a part (FRU)
Removingandreplacingapart(FRU)
5
Copyrightⓒ2014 LG Electronics Co., Ltd. LGE Internal Use Only
2 Remove5screw.
No. FRU No. Specification Qty
1 FAB31738702 Screw, M2.0 X L1.5 X D4.7 X H0.5 5EA
3 Afterremoving3screws,removecoverhinge
No. FRU No. Specification Qty
1 1SZZBA4080A Screw, M2.0 X L4.0 X D4.0 X H1.0 3EA
42. 42 Removing and replacing a part (FRU)
Removingandreplacingapart(FRU)
5
Copyrightⓒ2014 LG Electronics Co., Ltd. LGE Internal Use Only
1020 Display Module
yy
yy Removethefollowingpartsinorderbeforereplacingthispart
a. Cover Hinge(1010)
NOTE
yy RemoveinadirectiontowardstheWindowslogowhenyouremovetheDisplayModule
CATUION!
1 Remove 1 cable
Cable
2 Remove the Display Module.
43. 43
Removingandreplacingapart(FRU)
5
Removing and replacing a part (FRU)
Copyrightⓒ2014 LG Electronics Co., Ltd. LGE Internal Use Only
1030 Hinge Plate
yy
yy Removethefollowingpartsinorderbeforereplacingthispart
a. Cover Hinge(1010) b. Display Module(1020)
NOTE
1 Remove 5 screws.
No. FRU No. Specification Qty
1 1SZZBA4080A Screw, M2.0 X L4.0 X D4.0 X H1.0 4EA
2 1SZZBA4041J Screw, M2.0 X L3.0 X D3.3 X H0.3 1EA
2 Remove the Hinge Plate
44. 44 Removing and replacing a part (FRU)
Removingandreplacingapart(FRU)
5
Copyrightⓒ2014 LG Electronics Co., Ltd. LGE Internal Use Only
1040 Bottom Case
yy
yy Removethefollowingpartsinorderbeforereplacingthispart
a. Cover Hinge(1010) b. Display Module(1020) c. Hinge Plate(1030)
NOTE
1 Remove 6 sheet.
45. 45
Removingandreplacingapart(FRU)
5
Removing and replacing a part (FRU)
Copyrightⓒ2014 LG Electronics Co., Ltd. LGE Internal Use Only
2 Remove 6 screw
No. FRU No. Specification Qty
1 1SZZBA4080A Screw, M2.0 X L4.0 X D4.0 X H1.0 6EA
3 Remove the Rubber.
46. 46 Removing and replacing a part (FRU)
Removingandreplacingapart(FRU)
5
Copyrightⓒ2014 LG Electronics Co., Ltd. LGE Internal Use Only
4 Remove 2 screw.
No. FRU No. Specification Qty
1 1SZZBA4080A Screw, M2.0 X L4.0 X D4.0 X H1.0 2EA
5 Separate from the upper hook as if the key deck were raised upwards and then remove the hook clockwise.
yy Whenitisdisassembledbyinsertingajigintothedisplayedinsertingpart,theopenswitchmaybebrokenorlost.Becarefulwhenitis
disassembled.
CATUION!
48. 48 Removing and replacing a part (FRU)
Removingandreplacingapart(FRU)
5
Copyrightⓒ2014 LG Electronics Co., Ltd. LGE Internal Use Only
1050 Battery
yy
yy Removethefollowingpartsinorderbeforereplacingthispart
a. Cover Hinge(1010), b. Display Module(1020), c. Hinge Plate(1030) d. Bottom Case(1040)
NOTE
1 After removing battery cable, remove 2 screw
Cable
No. FRU No. Specification Qty
1 1SZZBA4080A Screw, M2.0 X L4.0 X D4.0 X H1.0 2EA
2 Remove the Battery
49. 49
Removingandreplacingapart(FRU)
5
Removing and replacing a part (FRU)
Copyrightⓒ2014 LG Electronics Co., Ltd. LGE Internal Use Only
1060 Main board
yy
yy Removethefollowingpartsinorderbeforereplacingthispart
a. Cover Hinge(1010), b. Display Module(1020), c. Hinge Plate(1030) d. Bottom Case(1040) e. Battery(1050)
NOTE
1 After removing 4 cable, remove 3 screw
yy
yy Disconnect the cable on the USB port board to remove one screw.
NOTE
Cable
Cable
Cable
Cable
50. 50 Removing and replacing a part (FRU)
Removingandreplacingapart(FRU)
5
Copyrightⓒ2014 LG Electronics Co., Ltd. LGE Internal Use Only
No. FRU No. Specification Qty
1 1SZZBA4019J Screw, M2.0 X L3.0 X D4.0 X H1.0 3EA
52. 52 Removing and replacing a part (FRU)
Removingandreplacingapart(FRU)
5
Copyrightⓒ2014 LG Electronics Co., Ltd. LGE Internal Use Only
1070 USB Port Board
yy
yy Removethefollowingpartsinorderbeforereplacingthispart
a. Cover Hinge(1010), b. Display Module(1020), c. Hinge Plate(1030) d. Bottom Case(1040) e. Battery(1050) f. Main Board(1060)
NOTE
1 Remove 2 screws.
No. FRU No. Specification Qty
1 1SZZBA4019J Screw, M2.0 X L3.0 X D4.0 X H1.0 2EA
2 Remove the USB Port Board.
53. 53
Removingandreplacingapart(FRU)
5
Removing and replacing a part (FRU)
Copyrightⓒ2014 LG Electronics Co., Ltd. LGE Internal Use Only
1070 Ear Jack Cover
yy
yy Removethefollowingpartsinorderbeforereplacingthispart
a. Cover Hinge(1010), b. Display Module(1020), c. Hinge Plate(1030), d. Bottom Case(1040), e. Battery(1050), f. Main Board(1060), g. USB Port
Board(1070)
NOTE
1 Remove 2 screws.
No. FRU No. Specification Qty
1 1SZZBA4019J Screw, M2.0 X L3.0 X D4.0 X H1.0 2EA
2 Remove the Ear Jack Cover
54. 54 Removing and replacing a part (FRU)
Removingandreplacingapart(FRU)
5
Copyrightⓒ2014 LG Electronics Co., Ltd. LGE Internal Use Only
1080 WLAN
yy
yy Removethefollowingpartsinorderbeforereplacingthispart
a. Cover Hinge(1010), b. Display Module(1020), c. Hinge Plate(1030), d. Bottom Case(1040), e. Battery(1050), f. Main Board(1060), g. USB Port
Board(1070)
NOTE
1 After removing 2 antena cable, remove 2 screws.
CableCable
No. FRU No. Specification Qty
1 FAB31738702 Screw, M2.0 X L1.5 X D4.7 X H0.5 1EA
2 remove the WLAN
56. 56 Removing and replacing a part (FRU)
Removingandreplacingapart(FRU)
5
Copyrightⓒ2014 LG Electronics Co., Ltd. LGE Internal Use Only
1090 Sub Board
yy
yy Removethefollowingpartsinorderbeforereplacingthispart
a. Cover Hinge(1010), b. Display Module(1020), c. Hinge Plate(1030), d. Bottom Case(1040), e. Battery(1050), f. Main Board(1060), g. USB Port
Board(1070)
NOTE
1 remove the main to sub cable
Cable
2 remove 3 screws.
No. FRU No. Specification Qty
1 1SZZBA4019J Screw, M2.0 X L3.0 X D4.0 X H1.0 3EA
58. 58 Removing and replacing a part (FRU)
Removingandreplacingapart(FRU)
5
Copyrightⓒ2014 LG Electronics Co., Ltd. LGE Internal Use Only
1100 Speker
yy
yy Removethefollowingpartsinorderbeforereplacingthispart
a. Cover Hinge(1010), b. Display Module(1020), c. Hinge Plate(1030), d. Bottom Case(1040), e. Battery(1050), f. Main Board(1060), g. USB Port
Board(1070), h Sub Board(1090)
NOTE
1 removetheSpeker
59. 59
Removingandreplacingapart(FRU)
5
Removing and replacing a part (FRU)
Copyrightⓒ2014 LG Electronics Co., Ltd. LGE Internal Use Only
1110 Ear jack
yy
yy Removethefollowingpartsinorderbeforereplacingthispart
a. Cover Hinge(1010), b. Display Module(1020), c. Hinge Plate(1030), d. Bottom Case(1040), e. Battery(1050), f. Main Board(1060), g. USB Port
Board(1070), h. Sub Board(1090)
NOTE
1 remove the Ear jack
60. 60 Removing and replacing a part (FRU)
Removingandreplacingapart(FRU)
5
Copyrightⓒ2014 LG Electronics Co., Ltd. LGE Internal Use Only
1120 Rear Case
yy
yy Removethefollowingpartsinorderbeforereplacingthispart
a. Cover Hinge(1010), b. Display Module(1020), c. Hinge Plate(1030), d. Bottom Case(1040), e. Battery(1050), f. Main Board(1060), g. USB Port
Board(1070), h. Sub Board(1090) i. Ear Jack(1110)
NOTE
1 After removing 2 rubbers, remove 2 sheet
2 After removing 4 screws, remove LCD.
yy IfyouapplyexcessiveforcetoseparatetheLCD,youmaygivedamagetothedisplay.Useatooltoseparatewhileitispreventedfrombeingbentasmuch
aspossible.
CATUION!
62. 62 Removing and replacing a part (FRU)
Removingandreplacingapart(FRU)
5
Copyrightⓒ2014 LG Electronics Co., Ltd. LGE Internal Use Only
1130 LCD Cable
yy
yy Removethefollowingpartsinorderbeforereplacingthispart
a. Cover Hinge(1010), b. Display Module(1020), c. Hinge Plate(1030), d. Bottom Case(1040), e. Battery(1050), f. Main Board(1060), g. USB Port
Board(1070), h. Sub Board(1090) i. Ear Jack(1110) j. Rear Case(1120)
NOTE
1 Remove LCD cable.
Cable
Cable
63. 63
Removingandreplacingapart(FRU)
5
Removing and replacing a part (FRU)
Copyrightⓒ2014 LG Electronics Co., Ltd. LGE Internal Use Only
1140 Webcam
yy
yy Removethefollowingpartsinorderbeforereplacingthispart
a. Cover Hinge(1010), b. Display Module(1020), c. Hinge Plate(1030), d. Bottom Case(1040), e. Battery(1050), f. Main Board(1060), g. USB Port
Board(1070), h. Sub Board(1090) i. Ear Jack(1110) j. Rear Case(1120)
NOTE
1 Remove the Webcam
Cable
64. 64 Removing and replacing a part (FRU)
Removingandreplacingapart(FRU)
5
Copyrightⓒ2014 LG Electronics Co., Ltd. LGE Internal Use Only
1150 Mic Holder
yy
yy Removethefollowingpartsinorderbeforereplacingthispart
a. Cover Hinge(1010), b. Display Module(1020), c. Hinge Plate(1030), d. Bottom Case(1040), e. Battery(1050), f. Main Board(1060), g. USB Port
Board(1070), h. Sub Board(1090) i. Ear Jack(1110) j. Rear Case(1120)
NOTE
1 Remove the Mic holder.
65. 65
Removingandreplacingapart(FRU)
5
Removing and replacing a part (FRU)
Copyrightⓒ2014 LG Electronics Co., Ltd. LGE Internal Use Only
1160 Interface Board
yy
yy Removethefollowingpartsinorderbeforereplacingthispart
a. Cover Hinge(1010), b. Display Module(1020), c. Hinge Plate(1030), d. Bottom Case(1040), e. Battery(1050), f. Main Board(1060), g. USB Port
Board(1070), h. Sub Board(1090) i. Ear Jack(1110) j. Rear Case(1120) k. LCD Cable(1130) l. Webcam(1140), m. Mic Holder(1150)
NOTE
1 Remove the Interface Board.
66. 66 Removing and replacing a part (FRU)
Removingandreplacingapart(FRU)
5
Copyrightⓒ2014 LG Electronics Co., Ltd. LGE Internal Use Only
1170 Webcam Holder
yy
yy Removethefollowingpartsinorderbeforereplacingthispart
a. Cover Hinge(1010), b. Display Module(1020), c. Hinge Plate(1030), d. Bottom Case(1040), e. Battery(1050), f. Main Board(1060), g. USB Port
Board(1070), h. Sub Board(1090) i. Ear Jack(1110) j. Rear Case(1120) k. LCD Cable(1130) l. Webcam(1140), m. Mic Holder(1150), n. interfase
board(1160)
NOTE
1 Remove the Webcam Holder.
67. 67
Partlists
6
Part lists
Copyrightⓒ2014 LG Electronics Co., Ltd. LGE Internal Use Only
Part lists
REV 00.
Category Loc No. LG P/N Description Remark
MAIN B.D
NMLB01 EBR77974303
11T540 Main BD MP Assembly, Z3740, 64GB eMMC,
2GB LPDDR3, Korean KBD
NMLB02 EBR77982304 Sub board assy
NMLB03 EBR77982604 FPCB, Main to Sub cable
MiniCard
NMINI01 EAT62033301
AW-NB136NF 3VTO3.6V 10-Lead Micro PAK 52P
16.0x30.0x2.3MM AZUREWAVE TECHNOLOGIES,
INC.
NMINI02 MCQ67527301 Damper for Wireless Module 8x3.5x1.5t
NMINI03 MDS64182402 w/lan gasket
Keyboard Deck
NKDECK01 AFP74106301 K-DECK BASE ASS'Y, Korean
NKDECK01 AFP74106302 K-DECK BASE ASS'Y, B.Portuguese
NKDECK02 AEH74257201 Hinge Assy
NKDECK03 ABQ74502001 Hinge Cover Assy
NKDECK04 MHK64146101 Sheet, Hinge Plate
NKDECK05 MCQ67300201 Kdeck screw cover (4ea)
NKDECK06 MHK64187101 Rubber cap, Kdeck Screw (Large) (2ea)
NKDECK07 EAB63029701 Speaker ass'y (L +R)
NKDECK08 MBG64849701 Button, Power
NKDECK09 MBG64827501 Button, Volume
NKDECK10 MGJ63671401 EarJack holder
NKDECK11 EBR77975203 FPCB, Port (Port Board)
NKDECK12 EBR77707202 FPCB, Audio BD
NKDECK13 EAA63184901 Antenna, Main
NKDECK14 EAA63185001 Antenna, Aux
Bottom
NBOTM01 ABQ74231201 BOTTOM CASE, Ass`y
NBOTM02 MCQ67393901 Rubber, Foot Rear
NBOTM03 EAC62178701 Battery ass'y
LCD
NLCD01 ABQ74231401 Rear case ass'y
NLCD02 AFP74165401 Front Case with LCD Ass`y (for SVC)
NLCD03 EBR77975103 Interface Board
NLCD04 EBR77975305 LCD Cable (Main to Interface, FPCB)
NLCD05 MCQ67394201 Rubber, Cap Screw
NLCD06 MHK64073801 Sheet, Cap Screw front
NLCD07 EBP61921701 Camera Module
NLCD08 MCQ67394001 Rubber, Webcam Holder
68. 68 Part lists
Partlists
6
Copyrightⓒ2014 LG Electronics Co., Ltd. LGE Internal Use Only
Category Loc No. LG P/N Description Remark
LCD
NLCD09 MCQ67394101 MIC Holder
NLCD10 SJMY0007120 Vibration Motor
Power code
NPWCD01 EAD61856502 Power Cord (I-SHENG, Black) Australia
NPWCD01 EAD30754402 Power Cord (I-SHENG, Black, 1.55M) Columbia
SCREW
NSCR01 FAB31738702 Screw, M2.0 X L1.5 X D4.7 X H0.5
NSCR02 1SZZBA4019J Screw, M2.0 X L3.0 X D4.0 X H1.0
NSCR03 1SZZBA4080A Screw, M2.0 X L4.0 X D4.0 X H1.0
NSCR04 1SZZBA4041J Screw, M2.0 X L3.0 X D3.3 X H0.3
NSCR05 1SZZBA4116A Screw, M2.0 X L2.2 X D3.6 X H0.3
LABEL
NLAB01 MEZ64720301 Windows 8 Logo
NLAB02 MEZ65058205
COMPLEX CPU Label Convertible Intel
Inside(Celeron, Atom) Label, Silver (328478-001)
NLAB03 MEZ65270201 KOREA, AW-NB136NF, Normal
NLAB03 MEZ65270202 KOREA, AW-NB136NF, LTE
NLAB03 MEZ65270301 GLOBAL, AW-NB136NF, Normal
NLAB03 MEZ65270401 BRAZIL, AW-NB136NF, Normal
BAG NBAG01 MAF63367302
CUTTING PU Hybrid SYSTEM POCKET NO PRINT
11T540_ 11T740 Pouch
69. 69
Explodeview
7
Explode view
Copyrightⓒ2014 LG Electronics Co., Ltd. LGE Internal Use Only
Explode view
LCD
NLCD02
NLCD09
NLCD05
NLCD06
NLCD06
NLCD05
NLCD03
NLCD07
NLCD08
NLCD10
NLCD04
NLCD01
70. 70 Explode view
Explodeview
7
Copyrightⓒ2014 LG Electronics Co., Ltd. LGE Internal Use Only
Category Loc. No. LG P/N Description Remark
LCD
NLCD01 ABQ74231401 Rear case ass'y
NLCD02 AFP74165401 Front Case with LCD Ass`y (for SVC)
NLCD03 EBR77975103 Interface Board
NLCD04 EBR77975305 LCD Cable (Main to Interface, FPCB)
NLCD05 MCQ67394201 Rubber, Cap Screw
NLCD06 MHK64073801 Sheet, Cap Screw front
NLCD07 EBP61921701 Camera Module
NLCD08 MCQ67394001 Rubber, Webcam Holder
NLCD09 MCQ67394101 MIC Holder
NLCD10 SJMY0007120 Vibration Motor
71. 71
Explodeview
7
Explode view
Copyrightⓒ2014 LG Electronics Co., Ltd. LGE Internal Use Only
Keydeck
NKDECK06
NKDECK06
NKDECK02
NKDECK03
NKDECK05
NKDECK01
NKDECK04
LABEL
NLAB03
NLAB02
LABEL
NKDECK05
NKDECK05
NKDECK05
72. 72 Explode view
Explodeview
7
Copyrightⓒ2014 LG Electronics Co., Ltd. LGE Internal Use Only
Category Loc. No. LG P/N Description Remark
Keyboard Deck
NKDECK01 AFP74106301 K-DECK BASE ASS'Y, Korean
NKDECK01 AFP74106302 K-DECK BASE ASS'Y, B.Portuguese
NKDECK02 AEH74257201 Hinge Assy
NKDECK03 ABQ74502001 Hinge Cover Assy
NKDECK04 MHK64146101 Sheet, Hinge Plate
NKDECK05 MCQ67300201 Kdeck screw cover (4ea)
NKDECK06 MHK64187101 Rubber cap, Kdeck Screw (Large) (2ea)
NKDECK07 EAB63029701 Speaker ass'y (L +R)
NKDECK08 MBG64849701 Button, Power
NKDECK09 MBG64827501 Button, Volume
NKDECK10 MGJ63671401 EarJack holder
NKDECK11 EBR77975203 FPCB, Port (Port Board)
NKDECK12 EBR77707202 FPCB, Audio BD
NKDECK13 EAA63184901 Antenna, Main
NKDECK14 EAA63185001 Antenna, Aux
LABEL
NLAB01 MEZ64720301 Windows 8 Logo
NLAB02 MEZ65058205
COMPLEX CPU Label Convertible Intel
Inside(Celeron, Atom) Label, Silver (328478-001)
NLAB03 MEZ65270201 KOREA, AW-NB136NF, Normal
NLAB03 MEZ65270202 KOREA, AW-NB136NF, LTE
NLAB03 MEZ65270301 GLOBAL, AW-NB136NF, Normal
NLAB03 MEZ65270401 BRAZIL, AW-NB136NF, Normal
73. 73
Explodeview
7
Explode view
Copyrightⓒ2014 LG Electronics Co., Ltd. LGE Internal Use Only
Main
NMLB01
NKDECK13
NMLB02
NKDECK11
NKDECK07
NMLB03
NKDECK14
NKDECK10
NMINI01
NMINI02
NMINI03
NKDECK12
NKDECK08
NKDECK09
74. 74 Explode view
Explodeview
7
Copyrightⓒ2014 LG Electronics Co., Ltd. LGE Internal Use Only
Category Loc. No. LG P/N Description Remark
MAIN B.D
NMLB01 EBR77974303
11T540 Main BD MP Assembly, Z3740, 64GB eMMC,
2GB LPDDR3, Korean KBD
NMLB02 EBR77982304 Sub board assy
NMLB03 EBR77982604 FPCB, Main to Sub cable
MiniCard
NMINI01 EAT62033301
AW-NB136NF 3VTO3.6V 10-Lead Micro PAK 52P
16.0x30.0x2.3MM AZUREWAVE TECHNOLOGIES,
INC.
NMINI02 MCQ67527301 Damper for Wireless Module 8x3.5x1.5t
NMINI03 MDS64182402 w/lan gasket
Keyboard Deck
NKDECK01 AFP74106301 K-DECK BASE ASS'Y, Korean
NKDECK01 AFP74106302 K-DECK BASE ASS'Y, B.Portuguese
NKDECK02 AEH74257201 Hinge Assy
NKDECK03 ABQ74502001 Hinge Cover Assy
NKDECK04 MHK64146101 Sheet, Hinge Plate
NKDECK05 MCQ67300201 Kdeck screw cover (4ea)
NKDECK06 MHK64187101 Rubber cap, Kdeck Screw (Large) (2ea)
NKDECK07 EAB63029701 Speaker ass'y (L +R)
NKDECK08 MBG64849701 Button, Power
NKDECK09 MBG64827501 Button, Volume
NKDECK10 MGJ63671401 EarJack holder
NKDECK11 EBR77975203 FPCB, Port (Port Board)
NKDECK12 EBR77707202 FPCB, Audio BD
NKDECK13 EAA63184901 Antenna, Main
NKDECK14 EAA63185001 Antenna, Aux
76. 76 Explode view
Explodeview
7
Copyrightⓒ2014 LG Electronics Co., Ltd. LGE Internal Use Only
Category Loc. No. LG P/N Description Remark
Bottom
NBOTM01 ABQ74231201 BOTTOM CASE, Ass`y
NBOTM02 MCQ67393901 Rubber, Foot Rear
NBOTM03 EAC62178701 Battery ass'y
Adapter
NADT01 EAY63128601
Adapter(40W) (HONOR ADS-40MSG-19 19040GPK
D) White, DC Plug Pin OD 3pi (Korea)
Adapter & Power Cord
Integral
NADT02 EAD62628501
80-5600-200(WHITE) MODULAR JACK USB micro
0.145M 8P, 5P WHITE AWG28 N MEC I MEX
Power code
NPWCD01 EAD61856502 Power Cord (I-SHENG, Black) Australia
NPWCD01 EAD61856504
Power Cord (I-SHENG, Black) UAE, Qatar, Dubai,
Nigeria
NPWCD01 EAD30754402 Power Cord (I-SHENG, Black, 1.55M) Columbia
SCREW
NSCR01 FAB31738702 Screw, M2.0 X L1.5 X D4.7 X H0.5
NSCR02 1SZZBA4019J Screw, M2.0 X L3.0 X D4.0 X H1.0
NSCR03 1SZZBA4080A Screw, M2.0 X L4.0 X D4.0 X H1.0
NSCR04 1SZZBA4041J Screw, M2.0 X L3.0 X D3.3 X H0.3
NSCR05 1SZZBA4116A Screw, M2.0 X L2.2 X D3.6 X H0.3
BAG NBAG01 MAF63367302
CUTTING PU Hybrid SYSTEM POCKET NO PRINT
11T540_ 11T740 Pouch