Personal Information
Organization / Workplace
San Francisco Bay Area, CA United States
Industry
Technology / Software / Internet
Website
www.service-science.info
About
Board of Directors, International Society of Service Innovation Professionals (ISSIP.org)
Retired IBM Director of Cognitive Opentech Group (COG)
For people, it takes about 10 million minutes to go from conception to adulthood, and about 2 million minutes to go from novice to expert on a variety of skills that require deliberate practice to become an expert. People augment their capabilities with socio-technical systems, AKA smarter/wiser service systems.
Machines will progress from tool to assistant to collaborator to coach, and by about 2035 we will all probably possess a "cognitive mediator" that helps us as a trusted.
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