3. Banking Habits
The majority of retail store owners that have accounts in Banks have
their account at BRI
Proportion of Bank accounts
TIME OF
BANKING
RELATIONSHIP
BRI
BCA
6 months –
1 year
Mandiri
1 – 2 years
3%
10%
18%
17%
BNI 17%
8%
17%
25%
33%
CIMB Niaga 17%
2%
60%
16%
33%
Bank Danamon 53%
1%
40%
33%
2 – 3 years
40%
3 – 4 years
> 4 years
62%
3
4. Banking Habits
Most commonly used bank services
Bank Branch (91%)
ATM (69%)40% goes once a
ATM (69%)
month
67% uses to pay
utility bills
80% uses to
deposit money
52% uses to
withdrawal money
29% goes once a
SMS Banking (2%) week
SMS Banking (2%)
50% uses to
pay utility bills
Source: Spire’s Internal Data and Analysis conducted in November 2013
67% uses once
a week
Internet Banking(1%)
Banking – 3
Internet50% uses 2(1%)
times a week
4
5. Cash Flow Management
Personal saving is the most common source of retail store,
92% keep the money generated in selling with themselves hidden
Personal Money
Given by husband
and family
Loan from bank
(KUR Products)
Loan from
cooperatives
Source: Spire’s Internal Data and Analysis conducted in November 2013
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6. Cash Flow Management
Almost 100% of respondents make payments to suppliers with cash
Retail Stores
Customers
Suppliers of
stock items
6
7. Credit to run business
Only 8% of respondents use credit for their business,
and they mostly borrow loans from the bank
Payment preferences
Source of loan
Invest in business operational
Invest in product stock
Channel55% to pay
used
the loan
Interest rate and payment
45%
period
Transfer ATM (80%)
82%
47%
Average interest rate 3%
72%
22%
77%
Deposit to bank (10%)
18%
6%
Cash (50%)
Micro
Small
9% 3%
11%
Total
18%
9%
3%
12 months
24%
18%
9%
24 months
Micro
18%
6%
22% 7%
21%
33%
Small
36 months
22%
Through 3rd party (10%)
Family member
Personal contact or friend
Money lender
Cooperative
Bank
36%
27%
Pawnshop
60 months
21%
4%
4%
Total
11%
7
8. PT Spire Indonesia
Wisma 46 Kota BNI, 25th Floor
Unit 07 – 09, Jalan Jendral Sudirman Kav. 1
Jakarta 10220, Indonesia
Tel: (62 21) 5794 5800
Fax: (62 21) 5794 5808
id.info@spireresearch.com
www.spireresearch.com
8
Editor's Notes
Thank you IFC for giving the opportunity to share in this workshop.Spire Thoughts are based our previous research findings compiled and our understanding on retailers behavior in Indonesia.We pick relevant topics surrounding Cash flow management, credit & banking in Indonesia.
1- Banking Habits : - Banking Service Used by Retail Store Owners (proportion of bank accounts, time of banking relationship, most used bank services)2- Cash flow management practices: - Source of capital - Payment method to suppliers3- Credit to run business: - Source of loan - Channel used to pay -Interest rate and payment period
A research study was developed to record and document the banking habits and the management habits of the traditional retail market in Indonesia.The majority of retail store owners that have accounts in Banks have their account at BRI.
Overall, they are more conservative, preferring to come to a branch office rather than using technology to transact.
Personal saving is the most common source of retail store, 92 % keep the money generated in selling with themselves hidden. Description in order of most respondents:1-Personal Money: - Mostly, personal saving as source of capital. - They do not like take loan as a capital, because they do not mess around with the installment. 2- Given by husband/ family - Mostly female respondents. -They rolled the small amount of money given by family, to buy small stock items until they could buy larger stock items3- Loan from bank (KUR Products) - Some female and male respondents take KUR loan, in order to make their retail store more complete of stock. 4- Loan from cooperatives - Mostly male respondents who take loan from cooperatives around their residential. - Their offered by cooperatives officer, and also have a good relationship.
Almost 100% of respondents make payments to suppliers with cash.- Preferenceto use cash as payment method because : -Retail store owners receive payments from their consumers with cash. -They shopped at the wholesale dealer every 2-4 days, and they do not have time to put money in the bank. -More in line with the budget. -Suppliers receive payment of a retail store with cash.-Disadvantages of using cash : -Less safe. -It takes time to calculate, particularly in the coins -Must have cash, not debt.All respondents said the disadvantages are still manageable to them