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CUTGroup 21 - Digital Skills Survey Responses

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Smart Chicago Collaborative Civic User Testing Group (CUTGroup) is a community of residents who are paid to test websites and apps and help create better technology.

Smart Chicago's twenty-first CUTGroup focus groups were on digital skills. These are responses from the pre-survey given to testers to learn more about their individual skills, the tools they use, and the resources they do or do not use to learn new skills.

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CUTGroup 21 - Digital Skills Survey Responses

  1. 1. CUTGROUP #21: DIGITAL SKILLS In our twenty-first Civic User Testing Group (CUTGroup) test, we wanted to engage with residents around their digital skills and understand how they talked about their own skills, the tools they use, and resources they do or do not use to learn new skills. Before the focus groups began, we provided a quick pre-survey to better understand the individual skill level of our testers. PART I: REVIEW OF OWN SKILL LEVEL & INTEREST IN LEARNING NEW SKILLS EMAIL I don’t know how to do this I don’t know how to do this & I'm not interested in learning I don’t know how to do this, but would like to learn I know how to do this and would like to do it better I know how to do this and I’m comfortable with my current skill level 0% 0% 0% 0% 100% (14) USE ONLINE VIDEO CALLING SERVICES (EX: SKYPE, GOOGLE) I don’t know how to do this I don’t know how to do this & I'm not interested in learning I don’t know how to do this, but would like to learn I know how to do this and would like to do it better I know how to do this and I’m comfortable with my current skill level 0% 7% (1) 14% (2) 21% (3) 57% (8) CREATE A TEXT DOCUMENT (EX: MICROSOFT WORD) I don’t know how to do this I don’t know how to do this & I'm not interested in learning I don’t know how to do this, but would like to learn I know how to do this and would like to do it better I know how to do this and I’m comfortable with my current skill level 0% 0% 7% (1) 0% 93% (13)
  2. 2. PREPARE A SLIDE PRESENTATION (EX: MICROSOFT POWERPOINT) I don’t know how to do this I don’t know how to do this & I'm not interested in learning I don’t know how to do this, but would like to learn I know how to do this and would like to do it better I know how to do this and I’m comfortable with my current skill level 7% (1) 0% 0% 28% (4) 64% (9) CREATE A SPREADSHEET (EX: MICROSOFT EXCEL) I don’t know how to do this I don’t know how to do this & I'm not interested in learning I don’t know how to do this, but would like to learn I know how to do this and would like to do it better I know how to do this and I’m comfortable with my current skill level 0% 0% 36% (5) 36% (5) 28% (4) USE DATA ANALYSIS AND VISUALIZATION SOFTWARE (EX: TABLEAU, R, STATA) I don’t know how to do this I don’t know how to do this & I'm not interested in learning I don’t know how to do this, but would like to learn I know how to do this and would like to do it better I know how to do this and I’m comfortable with my current skill level 21% (3) 14% (2) 50% (7) 0% 14% (2) USE A COMPUTER LANGUAGE/CODE (EX: HTML) I don’t know how to do this I don’t know how to do this & I'm not interested in learning I don’t know how to do this, but would like to learn I know how to do this and would like to do it better I know how to do this and I’m comfortable with my current skill level 14% (2) 7% (1) 43% (6) 28% (4) 7% (1)
  3. 3. SAVING AND STORING DOCUMENTS ONLINE (EX: DROPBOX) I don’t know how to do this I don’t know how to do this & I'm not interested in learning I don’t know how to do this, but would like to learn I know how to do this and would like to do it better I know how to do this and I’m comfortable with my current skill level 14% (2) 0% 7% (1) 14% (2) 64% (9) USE A SEARCH ENGINE TO RESEARCH SOMETHING (EX: GOOGLE, YAHOO) I don’t know how to do this I don’t know how to do this & I'm not interested in learning I don’t know how to do this, but would like to learn I know how to do this and would like to do it better I know how to do this and I’m comfortable with my current skill level 0% 0% 0% 14% (2) 86% (12) RESEARCH PRODUCTS AND SHOP ONLINE I don’t know how to do this I don’t know how to do this & I'm not interested in learning I don’t know how to do this, but would like to learn I know how to do this and would like to do it better I know how to do this and I’m comfortable with my current skill level 0% 0% 0% 14% (2) 86% (12) PERFORM GOVERNMENT SERVICES ONLINE (EX: FILE TAXES, APPLY FOR PERMITS) I don’t know how to do this I don’t know how to do this & I'm not interested in learning I don’t know how to do this, but would like to learn I know how to do this and would like to do it better I know how to do this and I’m comfortable with my current skill level 0% 0% 21% (3) 14% (2) 64% (9)
  4. 4. LOOK UP HEALTH INFORMATION/RESOURCES ONLINE I don’t know how to do this I don’t know how to do this & I'm not interested in learning I don’t know how to do this, but would like to learn I know how to do this and would like to do it better I know how to do this and I’m comfortable with my current skill level 0% 0% 14% (2) 14% (2) 71% (10) PARTICIPATE IN AN ONLINE COURSE I don’t know how to do this I don’t know how to do this & I'm not interested in learning I don’t know how to do this, but would like to learn I know how to do this and would like to do it better I know how to do this and I’m comfortable with my current skill level 0% 21% (3) 7% (1) 21% (3) 50% (7) USE FACEBOOK I don’t know how to do this I don’t know how to do this & I'm not interested in learning I don’t know how to do this, but would like to learn I know how to do this and would like to do it better I know how to do this and I’m comfortable with my current skill level 0% 7% (1) 0% 7% (1) 86% (12) USE TWITTER I don’t know how to do this I don’t know how to do this & I'm not interested in learning I don’t know how to do this, but would like to learn I know how to do this and would like to do it better I know how to do this and I’m comfortable with my current skill level 7% (1) 14% (2) 7% (1) 7% (1) 64% (9)
  5. 5. USE LINKEDIN I don’t know how to do this I don’t know how to do this & I'm not interested in learning I don’t know how to do this, but would like to learn I know how to do this and would like to do it better I know how to do this and I’m comfortable with my current skill level 14% (2) 7% (1) 0% 14% (2) 64% (9) PART II: WHAT IS THE HARDEST (MOST CHALLENGING) PART ABOUT LEARNING NEW TECHNOLOGY (EITHER SOFTWARE OR HARDWARE)? 5 – Remembering what you learned after some time 3 – Finding time to learn new technology 2 – New layouts, versions and systems 2 – Number of steps in learning software 1 – Software’s vocabulary or navigation 1 – Finding good teaching tools 1 – Creating new passwords for each site Two testers specifically mentioned that learning how to code is difficult. One tester mentioned that learning advanced excel is difficult. DO YOU HAVE A GOAL IN GETTING BETTER AT OR LEARNING NEW TECHNOLOGY? Here are some specific goals testers mentioned: 2 – More information about tools/new technology 1 – App development 1 – Privacy issues 1 – Data manipulation 1 – Coding 1 – Become more efficient in using technology 1 – Upload photos 1 – Graphic design
  6. 6. HOW WOULD YOU LIKE TO RECEIVE INFORMATION ABOUT TECHNOLOGY RESOURCES AND TRAININGS? FOR EXAMPLE, IF THERE WAS NEW COMPUTER CLASS AVAILABLE THAT YOU WERE INTERESTED IN, WHAT WOULD BE THE BEST WAY FOR YOU TO LEARN ABOUT IT? This is how testers said they would like to learn about technology resources and trainings: 8 – Email 2 – Social Media 1 – In person 1 – Meetup Groups 1 – At technology center already visited 1 – Via Internet (not specified)

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