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NOVIHSOCIALMEDIAKANALA
COMMUNITY MANAGEMENT
I PRIMJENA U TURIZMU
Aleksandra Đermanović
MEDIACOR
communitymanagement
mediabuying
offlinekampanje
webdizajn
contentcreation
kreativnikonceptidigitalnestrategije
mediacor
TRENDOVI U TURIZMU
MOBILE&UNPLUG
ADVENTURE
HIPSTERII"MILENIJALCI"
booking,info,share,"zbogom"poslu
bucketlist,napusticomfortzonu,weekendbreak
iskusidestinaciju,interakcija,putovanjejecool,
connected,klasikaje"out"
NOVI SOCIAL MEDIA KANALI
snapchat
FacebookLive&360
ViberPublicAccounts&Bots
InstagramStories
"CONTENT SHOCK"
SOCIAL MEDIA TRENDOVI
1.MOBILE,MOBILE,MOBILE
gadgets connect selfie photo video
share
načinživota,anetrend
2.ODYOUTUBERADOINFLUENCERA
.hr
.com
1.obiteljiprijatelji 2.google 3.influenceri 4.webstranica
povjerenje,iskustvo
izprveruke
izbor "netkopoputmene"
coolfaktor
booking,webshop,
raspored,kontakt
geolokacija
SOCIAL MEDIA TRENDOVI
3.CONTENT>KAMPANJA
4.NATIVE"IN",OGLASI"OUT"
5."BESPLATNE"DRUŠTVENEMREŽE
6.VIDEOMARKETING
redovit,kvalitetan,relevantancontentimavećiengagement
adblockeri"ubijaju"oglase,korisniciželedodatnuvrijednost
filteriograničavajureach,prenamjenabudžetanasocialimobile
uspješanupričanjupriče,videopromocijepomoćuusergeneratedcontenta
MANAGEMENT NOVIH KANALA
LOKACIJE:
KORISNICI:
STRATEGIJA:
party,festivali,ekskluziva,gdjenesmije"ostatidokaza"
celebrityjisvelikimbrojemfanova(DJKHALED,LASVEGAS),do30,
privacyoriented
zavrijemeboravkagosta,utjecajnafazuplaniranjaputovanja
potencijalnihgostiju
"Nature is my medicine!"
SNAPCHAT
STORY
turističkazajednicaadelaidea,brandiranifilteri
vancouver,akvarij,svakodnevica
fourseasonshotels,pripremakoktela
izletničkicentartauranga,vizuali,ponuda
turističkazajednicamichiganai
resortnajezeruhavasu,arizona
PREDNOSTI:
photo video geolokacija
NEDOSTACI:
stories-samo24sata
MANAGEMENT NOVIH KANALA
INSTAGRAM
STORIES
LOKACIJE:
KORISNICI:
STRATEGIJA:
priroda,shopping,gastroturizam,putovanja,brandovikojise
oslanjajunaputopisnepriče,nativeadvertising
suradnjasprofesionalnimfotografimaiblogerima,korištenjeuser
generatedcontentaputemcustomhashtagova
planiranjeputovanja,biranjedestinacije,boravak,iskustva
BarkBox,trgovinaopremomza
ljubimce,"intervju"psića-i
BeyondJoga,procesvježbanjau
njihovojodjeći
PREDNOSTI:
photo video geolokacija
NEDOSTACI:
uvlasništvufacebooka,promocijese
plaćaju,engagementpada
selfie(reach)
MANAGEMENT NOVIH KANALA
LOKACIJE:
KORISNICI:
STRATEGIJA:
nepristupačne,udaljene,nedirnutelokacije-transportira
gosta,prijenosevenata,behindthesceneposlovanjabranda
brand,partneriukampanji(AirBnB,Disney,Chevrolet)
planiranjeputovanja,boravak
FACEBOOKLIVE
&360
glazbenieventSydneyskeopereskupio
jemilijunpregleda,dokjeBuzzfeed
čitateljestavljanjemgumicana
lubenicudoeksplozijezaokupio40+
minuta(viral)
PREDNOSTI:
photo video
NEDOSTACI:
uslučajulošeinternetvezenemoguće
jeostvaritiprijenosuživo
live videonenestaje
MANAGEMENT NOVIH KANALA
LOKACIJE:
KORISNICI:
STRATEGIJA:
velikigradovi,prirodaiizleti,resorti,ljeto/zima
brand,mogućapovremenailidugotrajnijasuradnjasgostimauobliku
moderatora
bookingfaza,boravakgostaipopratnafazaprikupljanjaiskustvasodmora
VIBERPUBLIC
ACCOUNT&BOTS
jednosmjernakomunikacija,
botoviintegriraniuchat,
programabilni(customizacija),
velikamogućnostlokalizacije
PREDNOSTI:
photo video geolokacija
NEDOSTACI:
nedostatakscheduleopcijezaobjave,
početniulogvremenainovcazabotove
link botovio-24
TIMELINE STRATEGIJE
PLANIRANJE BOOKING BORAVAK ISKUSTVA
posredno
HVALANAPAŽNJI!

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Zadar DigIT - Community management novih social kanala i promjena u turizmu