Your Quality Management is Failing and Here's Why. Learn about the reasons why quality management systems fail here.

1. Your Quality Management is Failing and Here’s Why
Earlier this year, I lived by a legit rocket scientist for nearly 30 years. This
guy was amazing, beyond the obvious reasons! He was very conversant,
generous, a helping hand, and even an ecclesiastical leader for our church,
carving out an extra 20 hours per week to help his congregation. He had
some stories from his rocket scientist days. Most of these stories he was not
able to share since most were classified as Top Secret. He worked indirectly
for Thiokol, an infamous name for rocket propulsions, namely, the
Challenger Space Shuttle explosion.
Above was a horrific example of failed Quality Management Process.
Again, my former neighbor wasn’t involved with this, but he knew people
who were, sadly.
The hardware failure of a solid rocket booster (SRB) ‘O’ ring was cited as
the immediate, mechanical cause, but human culpability lay behind the
launch’s decision-making process.

2. Thiokol, the subcontractor behind the ‘O’ rings’ supply, warned NASA of the
potentially adverse effects of cold temperature on the ‘O’ rings
performance a day before launch. Engineers conceded that the database
behind the ‘O’ rings quality testing program could be corrupted and
recommended waiting till outside air temperatures reached 53®F before
proceeding with the launch.
This concern was met with outrage by NASA officials, who were wary of
another delay’s political and financial repercussions. It was at this point
that Thiokol ended a video live link so officials could confer amongst
themselves. The chief engineer at Thiokol was advised to put his
‘management, not engineering cap on.’ Five minutes later, the supplier re-
joined the GDSS and ratified the launch. Sadly, the rest is history.
https://www.processexcellencenetwork.com/lean-six-sigma-business-
performance/articles/5-quality-failures-that-shook-the-world
In the pharma, med device, and manufacturing world, better QMS process
& systems are in place to avoid such grievous scenarios. So please make
sure to look out for the following within your company:
Standard Operating Procedures
Whether your business model is for product or service, following a
consistent QMS process helps ensure a compatible end product. You’re
expected to follow specific procedures to ensure quality, even in creative
fields, especially if the results don’t stand up to close inspection.
Problem-Solving Procedures
If and when a problem comes up, how do you go about solving it? Are there
dispute-resolution procedures for disagreements between staff members?
What are the guidelines for reporting an issue?
Maintain ISO Compliance

3. ISO 9001 Standards require companies to set up processes to determine
customer requirements, and these requirements then need to be known to
everyone else in your organization. Track and analyze customer
satisfaction with direct relevance to customer relationship management. To
meet these standards, you need to pursue customer feedback and make
changes to solve any issues they might raise.
6 Reasons Why There’s A Need For A Quality Assurance Program
Ensure Employees are Properly Trained
Employees need to have sufficient delegation, communication, and skills to
build and implement proper processes. The best starting point here is to
ensure you have appropriate training systems on quality management
software and verify that all employees are on the same page, focusing on
quality control. Reasonable quality control starts here.
https://www.vital-learning.com/blog/improving-quality-control-
manufacturing