Slides del Keynote Speech al Growth Hacking Day 2019
#GHDay 14 Gennaio 2019 @ Palazzo Castiglioni a Milano
www.growthhackingday.it
Caricate da Andrea Roberto Bifulco, per info: andrea@ghday.it
4. Growth as an Operating System:
how (not) to sc**w up
your company
The importance of growth culture
Yara Paoli
Former VP of Growth at Skyscanner
Chief Growth Officer at Preply
Milano - 14 Gennaio 2019
5. Yara Paoli / How (not) to sc**w up your company. The importance of growth culture
Company Growth – What we think should happen
Outcomes
Number of employees
Yara Paoli
Milano - 14 Gennaio 2019
6. Yara Paoli / How (not) to sc**w up your company. The importance of growth culture
Company Growth – What instead happens
50 people
100 people
200 people
Outcomes
Number of employees
Yara Paoli
Milano - 14 Gennaio 2019
7. Yara Paoli / How (not) to sc**w up your company. The importance of growth culture
The elements of a growth culture
Growth
culture Growth as a
discipline
Goals and
execution
Psychological
security
Hygiene
factors
Yara Paoli
Milano - 14 Gennaio 2019
8. Yara Paoli / How (not) to sc**w up your company. The importance of growth culture
Hygiene factors
● Office environment
● Free food and drinks
● 2 screens
● Ping pong table
● Pizza and beer Friday
● …
Yara Paoli
Milano - 14 Gennaio 2019
9. Yara Paoli / How (not) to sc**w up your company. The importance of growth culture
Growth as a discipline
Yara Paoli
Milano - 14 Gennaio 2019
10. Yara Paoli / How (not) to sc**w up your company. The importance of growth culture
Competencies framework — Growth
Growth exec
Growth manager
Head of Growth
Growth Director
VP of Growth
CGO
XYZ • Specific competencies and skills, behaviours, leadership, reach of influence for this grade
XYZ x 2 • Specific competencies and skills, behaviours, leadership, reach of influence for this grade
XYZ x 3 • Specific competencies and skills, behaviours, leadership, reach of influence for this grade
XYZ x 5 • Specific competencies and skills, behaviours, leadership, reach of influence for this grade
XYZ x 8 • Specific competencies and skills, behaviours, leadership, reach of influence for this grade
XYZ x 13 • Specific competencies and skills, behaviours, leadership, reach of influence for this grade
Competency level
(grade and title)
Skills
demonstrated
Examples of
tasks carried out
Leadership
(reach of influence)
Scale
of impact
Yara Paoli
Milano - 14 Gennaio 2019
11. Yara Paoli / How (not) to sc**w up your company. The importance of growth culture
Example: team before Growth
Product Engineering Marketing
Yara Paoli
Milano - 14 Gennaio 2019
12. Yara Paoli / How (not) to sc**w up your company. The importance of growth culture
Change in team skills
Growth
Marketing/
Commercial
Product and
engineering
Data Analysis
Experimentation
Yara Paoli
Milano - 14 Gennaio 2019
13. Yara Paoli / How (not) to sc**w up your company. The importance of growth culture
Change in the recruitment process:
Seven traits of growth talent
Impact-driven, focused
on outcomes
1
T-shaped avid learner2
Agile & lean mentality3
Addicted to metrics
and data
4
Experimental scientific
method
5
Product obsessed 6
Customer focused 7
Yara Paoli
Milano - 14 Gennaio 2019
14. Yara Paoli / How (not) to sc**w up your company. The importance of growth culture
Change in team structure
to support a growth culture
Commercial Growth
marketer
Designer Engineer Data
Scientist
SQUAD
Yara Paoli
Milano - 14 Gennaio 2019
15. Yara Paoli / How (not) to sc**w up your company. The importance of growth culture
Changes in structure 1 – Independent Structure
Product and Engineering TribesGrowth Tribes
CentralAMER
APAC
EMEA
Yara Paoli
Milano - 14 Gennaio 2019
16. Yara Paoli / How (not) to sc**w up your company. The importance of growth culture
Changes in structure 2 – Mixed Structure
Example: Personalisation Tribe
● Designed for upfront collaboration
● Remove siloes between growth and product embedding growth at the core of product
● Embrace the principle: Product = Features + Channels
Yara Paoli
Milano - 14 Gennaio 2019
17. Yara Paoli / How (not) to sc**w up your company. The importance of growth culture
Growth tools
Yara Paoli
Milano - 14 Gennaio 2019
18. Yara Paoli / How (not) to sc**w up your company. The importance of growth culture
PMF tool: AARRR Metrics
Yara Paoli
Milano - 14 Gennaio 2019
19. Yara Paoli / How (not) to sc**w up your company. The importance of growth culture
Product Market Score
Yara Paoli
Milano - 14 Gennaio 2019
20. Yara Paoli / How (not) to sc**w up your company. The importance of growth culture
Product Market Score
Yara Paoli
Milano - 14 Gennaio 2019
21. Yara Paoli / How (not) to sc**w up your company. The importance of growth culture
Yara Paoli
Milano - 14 Gennaio 2019
22. Yara Paoli / How (not) to sc**w up your company. The importance of growth culture
So...What was the impact?
Yara Paoli
Milano - 14 Gennaio 2019
23. Yara Paoli / How (not) to sc**w up your company. The importance of growth culture
Plenty of graphs like these…
Post increased PMF Post TTV prioritisation methodology adoption
From big batch gambling to iterative and experimental Post growth model implementation
Yara Paoli
Milano - 14 Gennaio 2019
24. Yara Paoli / How (not) to sc**w up your company. The importance of growth culture
Goals and execution
Truly seasoned leaders set specific goals
AND
they implement a cultural system
to ensure their achievement.
Yara Paoli
Milano - 14 Gennaio 2019
25. Yara Paoli / How (not) to sc**w up your company. The importance of growth culture
C h A n G e
Yara Paoli
Milano - 14 Gennaio 2019
26. Yara Paoli / How (not) to sc**w up your company. The importance of growth culture
Example: How to support execution
of growth goals (→ Prioritisation)
Linear prioritisation culture
Source:Mathematicsofleadership–MarkLogan
Yara Paoli
Milano - 14 Gennaio 2019
27. Yara Paoli / How (not) to sc**w up your company. The importance of growth culture
Example: How to support execution
of growth goals (→ Prioritisation)
Linear prioritisation culture Logarithmic prioritisation culture
Source:Mathematicsofleadership–MarkLogan
Yara Paoli
Milano - 14 Gennaio 2019
28. Yara Paoli / How (not) to sc**w up your company. The importance of growth culture
Prioritisation done right: Preply example
Yara Paoli
Milano - 14 Gennaio 2019
29. Yara Paoli / How (not) to sc**w up your company. The importance of growth culture
Psychological safety
Yara Paoli
Milano - 14 Gennaio 2019
30. Yara Paoli / How (not) to sc**w up your company. The importance of growth culture
Psychological Safety
Team members feel safe to take risks and be vulnerable in front of each other.
Dependability
Team members get things done on time and meet a high bar for excellence.
Structure and Clarity
Team members have clear roles, plans and goals.
Meaning
Work is personally important
to team members.
Impact
Team members think
their work matters and
creates change
Yara Paoli
Milano - 14 Gennaio 2019
31. Yara Paoli / How (not) to sc**w up your company. The importance of growth culture
Psychological
Danger
Psychological
Safety
Fear of admitting
mistakes
Blaming
others
Less likely to share
different views
“Common
Knowledge
Effect”
Comfort admitting
mistakes
Learning
from failure
Everyone openly
shares ideas
Better innovation
and decision
making
Yara Paoli
Milano - 14 Gennaio 2019
32. Yara Paoli / How (not) to sc**w up your company. The importance of growth culture
Learning zone
Anxiety zoneApathy zone
Comfort zone
Psychological
safety
Accountability
Low
High
High
Yara Paoli
Milano - 14 Gennaio 2019
33. Yara Paoli / How (not) to sc**w up your company. The importance of growth culture
How to guarantee psychological safety?
● HR quality assurance
● Training and growth of growth
● Definition of values and coherence of
behavior from all exec team
● Corporate politics and political
maneuvering need to be eradicated
(undeserved promotions, etc.)
● Trust and transparency are the
supporting pillars
Yara Paoli
Milano - 14 Gennaio 2019
34. Yara Paoli / How (not) to sc**w up your company. The importance of growth culture
Final recap
Growth
culture Growth as a
discipline
Goals and
execution
Psychological
security
Hygiene
factors
Yara Paoli
Milano - 14 Gennaio 2019
35. Yara Paoli / How (not) to sc**w up your company. The importance of growth culture
@yarapaol
i
jobs.lever.co/preply
We are hiring!
Yara Paoli
Milano - 14 Gennaio 2019