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Milano - 14 Gennaio 2019
Milano - 14 Gennaio 2019
GRAZIE GRAZIE
Milano - 14 Gennaio 2019
Growth as an Operating System:
how (not) to sc**w up
your company
The importance of growth culture
Yara Paoli
Former VP of Growth at Skyscanner
Chief Growth Officer at Preply
Milano - 14 Gennaio 2019
Yara Paoli / How (not) to sc**w up your company. The importance of growth culture
Company Growth – What we think should happen
Outcomes
Number of employees
Yara Paoli
Milano - 14 Gennaio 2019
Yara Paoli / How (not) to sc**w up your company. The importance of growth culture
Company Growth – What instead happens
50 people
100 people
200 people
Outcomes
Number of employees
Yara Paoli
Milano - 14 Gennaio 2019
Yara Paoli / How (not) to sc**w up your company. The importance of growth culture
The elements of a growth culture
Growth
culture Growth as a
discipline
Goals and
execution
Psychological
security
Hygiene
factors
Yara Paoli
Milano - 14 Gennaio 2019
Yara Paoli / How (not) to sc**w up your company. The importance of growth culture
Hygiene factors
● Office environment
● Free food and drinks
● 2 screens
● Ping pong table
● Pizza and beer Friday
● …
Yara Paoli
Milano - 14 Gennaio 2019
Yara Paoli / How (not) to sc**w up your company. The importance of growth culture
Growth as a discipline
Yara Paoli
Milano - 14 Gennaio 2019
Yara Paoli / How (not) to sc**w up your company. The importance of growth culture
Competencies framework — Growth
Growth exec
Growth manager
Head of Growth
Growth Director
VP of Growth
CGO
XYZ • Specific competencies and skills, behaviours, leadership, reach of influence for this grade
XYZ x 2 • Specific competencies and skills, behaviours, leadership, reach of influence for this grade
XYZ x 3 • Specific competencies and skills, behaviours, leadership, reach of influence for this grade
XYZ x 5 • Specific competencies and skills, behaviours, leadership, reach of influence for this grade
XYZ x 8 • Specific competencies and skills, behaviours, leadership, reach of influence for this grade
XYZ x 13 • Specific competencies and skills, behaviours, leadership, reach of influence for this grade
Competency level
(grade and title)
Skills
demonstrated
Examples of
tasks carried out
Leadership
(reach of influence)
Scale
of impact
Yara Paoli
Milano - 14 Gennaio 2019
Yara Paoli / How (not) to sc**w up your company. The importance of growth culture
Example: team before Growth
Product Engineering Marketing
Yara Paoli
Milano - 14 Gennaio 2019
Yara Paoli / How (not) to sc**w up your company. The importance of growth culture
Change in team skills
Growth
Marketing/
Commercial
Product and
engineering
Data Analysis
Experimentation
Yara Paoli
Milano - 14 Gennaio 2019
Yara Paoli / How (not) to sc**w up your company. The importance of growth culture
Change in the recruitment process:
Seven traits of growth talent
Impact-driven, focused
on outcomes
1
T-shaped avid learner2
Agile & lean mentality3
Addicted to metrics
and data
4
Experimental scientific
method
5
Product obsessed 6
Customer focused 7
Yara Paoli
Milano - 14 Gennaio 2019
Yara Paoli / How (not) to sc**w up your company. The importance of growth culture
Change in team structure
to support a growth culture
Commercial Growth
marketer
Designer Engineer Data
Scientist
SQUAD
Yara Paoli
Milano - 14 Gennaio 2019
Yara Paoli / How (not) to sc**w up your company. The importance of growth culture
Changes in structure 1 – Independent Structure
Product and Engineering TribesGrowth Tribes
CentralAMER
APAC
EMEA
Yara Paoli
Milano - 14 Gennaio 2019
Yara Paoli / How (not) to sc**w up your company. The importance of growth culture
Changes in structure 2 – Mixed Structure
Example: Personalisation Tribe
● Designed for upfront collaboration
● Remove siloes between growth and product embedding growth at the core of product
● Embrace the principle: Product = Features + Channels
Yara Paoli
Milano - 14 Gennaio 2019
Yara Paoli / How (not) to sc**w up your company. The importance of growth culture
Growth tools
Yara Paoli
Milano - 14 Gennaio 2019
Yara Paoli / How (not) to sc**w up your company. The importance of growth culture
PMF tool: AARRR Metrics
Yara Paoli
Milano - 14 Gennaio 2019
Yara Paoli / How (not) to sc**w up your company. The importance of growth culture
Product Market Score
Yara Paoli
Milano - 14 Gennaio 2019
Yara Paoli / How (not) to sc**w up your company. The importance of growth culture
Product Market Score
Yara Paoli
Milano - 14 Gennaio 2019
Yara Paoli / How (not) to sc**w up your company. The importance of growth culture
Yara Paoli
Milano - 14 Gennaio 2019
Yara Paoli / How (not) to sc**w up your company. The importance of growth culture
So...What was the impact?
Yara Paoli
Milano - 14 Gennaio 2019
Yara Paoli / How (not) to sc**w up your company. The importance of growth culture
Plenty of graphs like these…
Post increased PMF Post TTV prioritisation methodology adoption
From big batch gambling to iterative and experimental Post growth model implementation
Yara Paoli
Milano - 14 Gennaio 2019
Yara Paoli / How (not) to sc**w up your company. The importance of growth culture
Goals and execution
Truly seasoned leaders set specific goals
AND
they implement a cultural system
to ensure their achievement.
Yara Paoli
Milano - 14 Gennaio 2019
Yara Paoli / How (not) to sc**w up your company. The importance of growth culture
C h A n G e
Yara Paoli
Milano - 14 Gennaio 2019
Yara Paoli / How (not) to sc**w up your company. The importance of growth culture
Example: How to support execution
of growth goals (→ Prioritisation)
Linear prioritisation culture
Source:Mathematicsofleadership–MarkLogan
Yara Paoli
Milano - 14 Gennaio 2019
Yara Paoli / How (not) to sc**w up your company. The importance of growth culture
Example: How to support execution
of growth goals (→ Prioritisation)
Linear prioritisation culture Logarithmic prioritisation culture
Source:Mathematicsofleadership–MarkLogan
Yara Paoli
Milano - 14 Gennaio 2019
Yara Paoli / How (not) to sc**w up your company. The importance of growth culture
Prioritisation done right: Preply example
Yara Paoli
Milano - 14 Gennaio 2019
Yara Paoli / How (not) to sc**w up your company. The importance of growth culture
Psychological safety
Yara Paoli
Milano - 14 Gennaio 2019
Yara Paoli / How (not) to sc**w up your company. The importance of growth culture
Psychological Safety
Team members feel safe to take risks and be vulnerable in front of each other.
Dependability
Team members get things done on time and meet a high bar for excellence.
Structure and Clarity
Team members have clear roles, plans and goals.
Meaning
Work is personally important
to team members.
Impact
Team members think
their work matters and
creates change
Yara Paoli
Milano - 14 Gennaio 2019
Yara Paoli / How (not) to sc**w up your company. The importance of growth culture
Psychological
Danger
Psychological
Safety
Fear of admitting
mistakes
Blaming
others
Less likely to share
different views
“Common
Knowledge
Effect”
Comfort admitting
mistakes
Learning
from failure
Everyone openly
shares ideas
Better innovation
and decision
making
Yara Paoli
Milano - 14 Gennaio 2019
Yara Paoli / How (not) to sc**w up your company. The importance of growth culture
Learning zone
Anxiety zoneApathy zone
Comfort zone
Psychological
safety
Accountability
Low
High
High
Yara Paoli
Milano - 14 Gennaio 2019
Yara Paoli / How (not) to sc**w up your company. The importance of growth culture
How to guarantee psychological safety?
● HR quality assurance
● Training and growth of growth
● Definition of values and coherence of
behavior from all exec team
● Corporate politics and political
maneuvering need to be eradicated
(undeserved promotions, etc.)
● Trust and transparency are the
supporting pillars
Yara Paoli
Milano - 14 Gennaio 2019
Yara Paoli / How (not) to sc**w up your company. The importance of growth culture
Final recap
Growth
culture Growth as a
discipline
Goals and
execution
Psychological
security
Hygiene
factors
Yara Paoli
Milano - 14 Gennaio 2019
Yara Paoli / How (not) to sc**w up your company. The importance of growth culture
@yarapaol
i
jobs.lever.co/preply
We are hiring!
Yara Paoli
Milano - 14 Gennaio 2019
Milano - 14 Gennaio 2019
Milano - 14 Gennaio 2019
GRAZIE GRAZIE
Milano - 14 Gennaio 2019

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Yara Paoli - GHDay 2019

  • 1. Milano - 14 Gennaio 2019
  • 2. Milano - 14 Gennaio 2019 GRAZIE GRAZIE
  • 3. Milano - 14 Gennaio 2019
  • 4. Growth as an Operating System: how (not) to sc**w up your company The importance of growth culture Yara Paoli Former VP of Growth at Skyscanner Chief Growth Officer at Preply Milano - 14 Gennaio 2019
  • 5. Yara Paoli / How (not) to sc**w up your company. The importance of growth culture Company Growth – What we think should happen Outcomes Number of employees Yara Paoli Milano - 14 Gennaio 2019
  • 6. Yara Paoli / How (not) to sc**w up your company. The importance of growth culture Company Growth – What instead happens 50 people 100 people 200 people Outcomes Number of employees Yara Paoli Milano - 14 Gennaio 2019
  • 7. Yara Paoli / How (not) to sc**w up your company. The importance of growth culture The elements of a growth culture Growth culture Growth as a discipline Goals and execution Psychological security Hygiene factors Yara Paoli Milano - 14 Gennaio 2019
  • 8. Yara Paoli / How (not) to sc**w up your company. The importance of growth culture Hygiene factors ● Office environment ● Free food and drinks ● 2 screens ● Ping pong table ● Pizza and beer Friday ● … Yara Paoli Milano - 14 Gennaio 2019
  • 9. Yara Paoli / How (not) to sc**w up your company. The importance of growth culture Growth as a discipline Yara Paoli Milano - 14 Gennaio 2019
  • 10. Yara Paoli / How (not) to sc**w up your company. The importance of growth culture Competencies framework — Growth Growth exec Growth manager Head of Growth Growth Director VP of Growth CGO XYZ • Specific competencies and skills, behaviours, leadership, reach of influence for this grade XYZ x 2 • Specific competencies and skills, behaviours, leadership, reach of influence for this grade XYZ x 3 • Specific competencies and skills, behaviours, leadership, reach of influence for this grade XYZ x 5 • Specific competencies and skills, behaviours, leadership, reach of influence for this grade XYZ x 8 • Specific competencies and skills, behaviours, leadership, reach of influence for this grade XYZ x 13 • Specific competencies and skills, behaviours, leadership, reach of influence for this grade Competency level (grade and title) Skills demonstrated Examples of tasks carried out Leadership (reach of influence) Scale of impact Yara Paoli Milano - 14 Gennaio 2019
  • 11. Yara Paoli / How (not) to sc**w up your company. The importance of growth culture Example: team before Growth Product Engineering Marketing Yara Paoli Milano - 14 Gennaio 2019
  • 12. Yara Paoli / How (not) to sc**w up your company. The importance of growth culture Change in team skills Growth Marketing/ Commercial Product and engineering Data Analysis Experimentation Yara Paoli Milano - 14 Gennaio 2019
  • 13. Yara Paoli / How (not) to sc**w up your company. The importance of growth culture Change in the recruitment process: Seven traits of growth talent Impact-driven, focused on outcomes 1 T-shaped avid learner2 Agile & lean mentality3 Addicted to metrics and data 4 Experimental scientific method 5 Product obsessed 6 Customer focused 7 Yara Paoli Milano - 14 Gennaio 2019
  • 14. Yara Paoli / How (not) to sc**w up your company. The importance of growth culture Change in team structure to support a growth culture Commercial Growth marketer Designer Engineer Data Scientist SQUAD Yara Paoli Milano - 14 Gennaio 2019
  • 15. Yara Paoli / How (not) to sc**w up your company. The importance of growth culture Changes in structure 1 – Independent Structure Product and Engineering TribesGrowth Tribes CentralAMER APAC EMEA Yara Paoli Milano - 14 Gennaio 2019
  • 16. Yara Paoli / How (not) to sc**w up your company. The importance of growth culture Changes in structure 2 – Mixed Structure Example: Personalisation Tribe ● Designed for upfront collaboration ● Remove siloes between growth and product embedding growth at the core of product ● Embrace the principle: Product = Features + Channels Yara Paoli Milano - 14 Gennaio 2019
  • 17. Yara Paoli / How (not) to sc**w up your company. The importance of growth culture Growth tools Yara Paoli Milano - 14 Gennaio 2019
  • 18. Yara Paoli / How (not) to sc**w up your company. The importance of growth culture PMF tool: AARRR Metrics Yara Paoli Milano - 14 Gennaio 2019
  • 19. Yara Paoli / How (not) to sc**w up your company. The importance of growth culture Product Market Score Yara Paoli Milano - 14 Gennaio 2019
  • 20. Yara Paoli / How (not) to sc**w up your company. The importance of growth culture Product Market Score Yara Paoli Milano - 14 Gennaio 2019
  • 21. Yara Paoli / How (not) to sc**w up your company. The importance of growth culture Yara Paoli Milano - 14 Gennaio 2019
  • 22. Yara Paoli / How (not) to sc**w up your company. The importance of growth culture So...What was the impact? Yara Paoli Milano - 14 Gennaio 2019
  • 23. Yara Paoli / How (not) to sc**w up your company. The importance of growth culture Plenty of graphs like these… Post increased PMF Post TTV prioritisation methodology adoption From big batch gambling to iterative and experimental Post growth model implementation Yara Paoli Milano - 14 Gennaio 2019
  • 24. Yara Paoli / How (not) to sc**w up your company. The importance of growth culture Goals and execution Truly seasoned leaders set specific goals AND they implement a cultural system to ensure their achievement. Yara Paoli Milano - 14 Gennaio 2019
  • 25. Yara Paoli / How (not) to sc**w up your company. The importance of growth culture C h A n G e Yara Paoli Milano - 14 Gennaio 2019
  • 26. Yara Paoli / How (not) to sc**w up your company. The importance of growth culture Example: How to support execution of growth goals (→ Prioritisation) Linear prioritisation culture Source:Mathematicsofleadership–MarkLogan Yara Paoli Milano - 14 Gennaio 2019
  • 27. Yara Paoli / How (not) to sc**w up your company. The importance of growth culture Example: How to support execution of growth goals (→ Prioritisation) Linear prioritisation culture Logarithmic prioritisation culture Source:Mathematicsofleadership–MarkLogan Yara Paoli Milano - 14 Gennaio 2019
  • 28. Yara Paoli / How (not) to sc**w up your company. The importance of growth culture Prioritisation done right: Preply example Yara Paoli Milano - 14 Gennaio 2019
  • 29. Yara Paoli / How (not) to sc**w up your company. The importance of growth culture Psychological safety Yara Paoli Milano - 14 Gennaio 2019
  • 30. Yara Paoli / How (not) to sc**w up your company. The importance of growth culture Psychological Safety Team members feel safe to take risks and be vulnerable in front of each other. Dependability Team members get things done on time and meet a high bar for excellence. Structure and Clarity Team members have clear roles, plans and goals. Meaning Work is personally important to team members. Impact Team members think their work matters and creates change Yara Paoli Milano - 14 Gennaio 2019
  • 31. Yara Paoli / How (not) to sc**w up your company. The importance of growth culture Psychological Danger Psychological Safety Fear of admitting mistakes Blaming others Less likely to share different views “Common Knowledge Effect” Comfort admitting mistakes Learning from failure Everyone openly shares ideas Better innovation and decision making Yara Paoli Milano - 14 Gennaio 2019
  • 32. Yara Paoli / How (not) to sc**w up your company. The importance of growth culture Learning zone Anxiety zoneApathy zone Comfort zone Psychological safety Accountability Low High High Yara Paoli Milano - 14 Gennaio 2019
  • 33. Yara Paoli / How (not) to sc**w up your company. The importance of growth culture How to guarantee psychological safety? ● HR quality assurance ● Training and growth of growth ● Definition of values and coherence of behavior from all exec team ● Corporate politics and political maneuvering need to be eradicated (undeserved promotions, etc.) ● Trust and transparency are the supporting pillars Yara Paoli Milano - 14 Gennaio 2019
  • 34. Yara Paoli / How (not) to sc**w up your company. The importance of growth culture Final recap Growth culture Growth as a discipline Goals and execution Psychological security Hygiene factors Yara Paoli Milano - 14 Gennaio 2019
  • 35. Yara Paoli / How (not) to sc**w up your company. The importance of growth culture @yarapaol i jobs.lever.co/preply We are hiring! Yara Paoli Milano - 14 Gennaio 2019
  • 36. Milano - 14 Gennaio 2019
  • 37. Milano - 14 Gennaio 2019 GRAZIE GRAZIE
  • 38. Milano - 14 Gennaio 2019