This document summarizes an event about DevOps held on November 4th, 2016. The event included presentations on DevOps journeys at KPN, DevOps transformation, creating a software delivery pipeline using automation tools, developing competencies for DevOps, and creating a high performance IT organization. Breakout sessions were also included on various DevOps topics. The goal of the event was to discuss best practices for implementing DevOps to improve organizational performance.

1. Welkom in de DevOps ArenA
4 november 2016
Rik Farenhorst
Xebia
Dragana Mijatovic
Quint Wellington Redwood

3. Better, Faster, Smarter
Source: Puppet Labs - State of DevOps 2016

4. DevOps Done Right: some implications

5. DevOps: Creating a culture of High Performance IT

6. Program
09:30 |
10:15 |
10:45 |
11:15 |
11:45 |
DevOps Journey KPN
Dennis Eijkelenboom
12:15 |
Break + Expert Sessions
DevOps & Transformation
Frederik Schukken (Quint)
DevOps & Automation
Barry Godthelp & Maarten Kennis (XebiaLabs)
DevOps & Talent Development
Michiel Sens (Xebia)
Closure + ‘The Phoenix Project’
12:30 | Lunch + Expert Sessions

7. VOOR INTERN GEBRUIK KPN PRESENTATIE, TITEL 7
Transformatie naar een DevOps
organisatie
Masterclass DevOps Quint & Xebia 04-11-2016
Dennis Eijkelenboom (CPO KPN S&I Digital)

8. • Be adaptive
• Be relevant
• Be responsive
• Be effective

10. VOOR INTERN GEBRUIK KPN PRESENTATIE, TITEL 10

12. Make it visible and measurable

13. 14
Agile organization
- Relevant
- Small steps
- Feedback loop
- Flexibility

14. DevOps à 1 shared goal!

15. Digital Eco System

19. Transformation to High Performing IT
November 4th, 2016
Frederik Schukken
Quint Wellington Redwood

20. Courage is Required

21. But be prepared
§Disruption
§Mistakes
§Annoyed customers
§Disappearing roles
§Uncertainty

22. The challenge towards
High Performing IT
§How to start your journey
§How to keep going
§What is your plan to succeed?!

23. Know your Journey
applications
infrastructure
operations development
lean it

24. Choose a Value Stream and make it visible
The sequence of activities an organization undertakes to deliver upon a customer promise

25. Build a winning coalition

26. Reduce batch sizes

27. Limit the amount of WIP (Work In Progress)

28. Strive towards FLOW

29. Create feedback loops and measure everything

30. self-service clear API’s measure & metering ...
“intelligent infrastructure”
Organize to maximize Flow

31. Create a high trust culture

32. And automate everything
T
P
A
O
AUTOMATED
BUILD
AUTOMATED
TEST
AUTOMATED
PROVISIONING
* Improve quality
* Increase
predictability
AUTOMATED
DEPLOYMENT
* Release insight
* Reduce release
time
* Reduce errors
* Less downtime
* Cost reduction
* Improve
reliability
* Repeatable
* Reduce cost
* Increase speed
* Reduce costs
* Increase speed
* Reduce risk
ARCHITECTURE
AGILE
ORGANIZATION
* Deliver fast
* Deliver often
* Do the right
things
Continuous
Integration

33. Take an Integral Approach
High Performance IT

34. Keep track of progress

35. Improve every day

36. Every journey has a beginning
DevOps Transformation (Integrate)DesignAnalyze
Leadership, KPI, governance & technology alignment
Sustain & Grow (Perform)Pilot
Wave.
.
Wave.. n
cycles of continuous improvement

37. Prepare
DevOps Transformation (Integrate)DesignAnalyze
Leadership, KPI, governance & technology alignment
Sustain & Grow (Perform)Pilot
Wave.
.
Wave.. n
cycles of continuous improvement

38. Transform
DevOps Transformation (Integrate)DesignAnalyze
Leadership, KPI, governance & technology alignment
Sustain & Grow (Perform)Pilot
Wave.
.
Wave.. n
cycles of continuous improvement

39. Guide
DevOps Transformation (Integrate)DesignAnalyze
Leadership, KPI, governance & technology alignment
Sustain & Grow (Perform)Pilot
Wave.
.
Wave.. n
cycles of continuous improvement

40. Limit the Costs through Leadership
Leaders
§ Get trained
§ Develop a vision
§ Get involved
§ Focus on Flow
§ Understand the problems
§ Help others to develop

41. SuccessLoading….

42. DevOps – Tools – CD Pipeline
Barry Godthelp
XebiaLabs
Maarten Kennis
XebiaLabs
November 4th, 2016

43. Periodic table of DevOps

44. Today’s reality in your software delivery process
§ Not the Right tool for the Job

45. § Not the Right tool for the Job
§ Excel
Today’s reality in your software delivery process

46. § Not the Right tool for the Job
§ Excel
§ Manual steps/ gates
Today’s reality in your software delivery process

47. § Not the Right tool for the Job
§ Excel
§ Manual steps/ gates
§ Complex
Today’s reality in your software delivery process

48. § Not the Right tool for the Job
§ Excel
§ Manual steps/ gates
§ Complex
§ Silo’s Dev and Ops
Today’s reality in your software delivery process

49. § Not the Right tool for the Job
§ Excel
§ Manual steps/ gates
§ Complex
§ Silo’s Dev and Ops
§ Waste
Today’s reality in your software delivery process

50. § Not the Right tool for the Job
§ Excel
§ Manual steps/ gates
§ Complex
§ Silo’s Dev and Ops
§ Waste
§ Status
Today’s reality in your software delivery process

51. § Not the Right tool for the Job
§ Excel
§ Manual steps/ gates
§ Complex
§ Silo’s Dev and Ops
§ Waste
§ Status
§ Unpleasant surprises
Today’s reality in your software delivery process

52. § Not the Right tool for the Job
§ Excel
§ Manual steps/ gates
§ Complex
§ Silo’s Dev and Ops
§ Waste
§ Status
§ Unpleasant surprises
§ Discipline Quality
Today’s reality in your software delivery process

53. § Not the Right tool for the Job
§ Excel
§ Manual steps/ gates
§ Complex
§ Silo’s Dev and Ops
§ Waste
§ Status
§ Unpleasant surprises
§ Discipline Quality
§ Audit/ Control/ Compliance
Today’s reality in your software delivery process

54. Orchestrate the entire software delivery process
Software Delivery Pipeline

55. How to start
§ Create an end to end software delivery pipeline
§ Connect all stakeholders
§ Integrate your existing automation
§ Start delivery
§ Value Stream Analyse
§ Where is the “waste”
§ Manage dependencies
§ What’s in a release
§ Who, What and Where
§ Visibility, Automation, Control

56. Demo CD Pipeline Orchestrator
§ Model your software delivery process
§ Run your software delivery process
§ Release Dashboard
§ Calender
§ Reporting “where is the waste”

57. DevOps & Competentie ontwikkeling
introducing DASA
November 4th, 2016
Michiel Sens
Xebia

58. DASA 6 principles

59. Let’s focus on DASA Principle 2

60. Think about what you would like to achieve
for your organization
The High Performance IT Organization

61. The High Performance IT Organization
source: State of DevOps report - https://devops-research.com/

62. Reality: constraints we need to deal with
63
• (low performance) Culture
• (complex) Organization & Architecture
• (rigid and suboptimal) Processes
• (no or ad-hoc) Automation
• (no or ad-hoc) Measurement

63. Familiar?

64. Create with the end in mind:
What are the elements of a ‘High Performance IT Organization’?
• A performance culture characterized by enthusiasm and inspiration
• An organization (& architecture) which is easy to navigate and align
• Processes which continuously adapt to changing circumstances
• Every manual activity automated to gain speed and reliability
• Every activity measured for effectiveness

65. A high performance culture
‘Quality first’
‘Continuous
Improvement’
‘Taking
responsibility’
‘Experimentation
& risk taking’
‘Trust’
‘…..’

66. An easy to navigate organization
self-service clear API’s measure & metering ...
“intelligent infrastructure”

67. Conway’s law
(organization influences architecture)

68. An easy to navigate architecture

69. Processes which are easy to adapt
single piece flow

70. Everything automated
“Intelligent
Infrastructure”
(infrastructure-as-code)

71. Activities measured for effectiveness

72. Create with the end in mind ….
The High Performance IT Organization

73. So many topics, how to connect the dots?

75. We’ve trained many classes

76. High performance culture?
Enable your people!

77. High performance culture?
Organization needs to support.
The Hierarchy of Importance: Customers on Top and Centering on the Teams that Add Value
Management
PMOHR LegalFinance
Platform Team
Service Team
Customers

78. The DASA Mission > the qualification
program for helping you get there

79. The DASA Mission > the qualification
program for helping you get there

80. Forerunners
"A forerunner is someone or something that comes before another, a sign
that something is going to happen".

81. The DASA Mission > the qualification
program for helping you get there

82. The DASA Vision > The ‘go-to’ initiative to
help organizations become
“High Performance IT Organizations”

83. Thank you!
www.devopsagileskills.org

84. Tot ziens in de DevOps ArenA!
Rik Farenhorst
Xebia
Dragana Mijatovic
Quint Wellington Redwood