Travelling Mystery Guest offers customized workshops to hospitality and tourism establishments within South Africa which includes topics like social media, customer service and the customer's journey within your establishment. View this list of workshops and contact TMG for more information by sending an email to enquire@travellingmystery.co.za.

1. WORKSHOPS
CUSTOMER SERVICE EXCELLENCE
Customer service - Reasons why the customers are now in charge and how we must
handle it.
Customer service - How can we exceed our customer's expectations?
MARKETING WITH SOCIAL MEDIA
Content creation and sharing
Facebook marketing
Twitter marketing
Google+ and LinkedIn Marketing
CUSTOMER JOURNEY MAPS
Create your own hotel wheel (identify where employees and customers have touch points)
Create your hotel / guesthouse’s customized customer journey map (identify different
customer segments, identify customer expectations, identify touch points)
Identify problem areas within the hospitality and tourism industry with regards to customer
service
Identify solutions to increase customer service in South Africa

2. UPSELLING AND UNDERSTANDING CUSTOMER NEEDS
Teach your employees to get to know the customer and to understand the customer’s
journey
Teach your employees to increase additional sales
Teach your employees the basics of Facebook and Twitter – our customer’s main current
communication tool (identifying moments to feature on your company pages, taking better
photos with cell phones, connecting with guests via Facebook and Twitter and the basic
Facebook and Twitter etiquette)
How to deal with difficult customers (including some case studies and discussions with
fellow hospitality and tourism experts)
GETTING BUSINESS IN DURING COLD WINTER MONTHS
What makes a customer feel special?
Tips and ideas for guesthouses and hotels for winter – cheap, fashionable and easy
methods to draw customers
Keeping staff motivated while counting the cents
Touch up on your customer service (It’s cold, it’s quiet and staff get demotivated – get them
motivated again by using a few tips shared by TMG)
Contact:
Travelling Mystery Guest
Cell: 082 336 1562
Email: enquire@travellingmystery.co.za
www.travellingmystery.co.za