5. Staff: 10(1 client didn’t disclose staff / student)<br />Age Range<br />Under 16116-18119-251525+33<br />Gender<br />Male10Female32<br />Ethnicity<br />White35Blk-Carribean0Blk-African0Blk-Other0Indian1Pakistani3Bangladeshi0Chinese1Asian / other4Other3<br />Do you have a disability?<br />2 clients said YES<br />Q.1 How did you learn about the Counselling Service?<br />Induction week2Other students / staff12Health Centre6Department6Leaflet / poster12Website6<br />Q.2 How would you describe your experience of the Counselling Service overall?<br />Excellent33Good10Satisfactory5Unsatisfactory0Extremely unsatisfactory0<br />Q.3 Drop-In – Did you use the Drop-In Service?<br />14 clients said YES<br />Drop-In Comments:<br />Considering the immediacy of an individual attending drop-in, a greater time allocation would be appropriate.<br />It was ok, however was very brief.<br />I feel a lot better by the time I left.<br />Easy to contact, quick appointment.<br />Quick allocation of appointment. Excellent admin and counselling staff.<br />I used it during exam time as I had fear of exams it was very good.<br />It was ok as a start.<br />Had appointment booked at earliest possible time.<br />I find it really useful to talk things through with my counsellor.<br />Staff are friendly, easy to talk to and understanding.<br />It helped me to realise how useful counselling really is and how beneficial it is for me.<br />Brief.<br />Good.<br />It was a really good to talk to someone for a change.<br />Excellent – I recommend counselling to everyone.<br />Q.4 Location<br />I thought the general environment of the Counselling Service was conducive to counselling: <br />Strongly agree24Agree22Somewhat agree2Disagree0Strongly disagree1<br />Q.5 Reception Service<br />The receptions were pleasant & helpful:<br />Strongly agree38Agree10Somewhat agree0Disagree0Strongly disagree1<br />I found that making appointments was straightforward:<br />Strongly agree39Agree9Somewhat agree0Disagree0Strongly disagree1<br />I obtained an appointment within a reasonable time:<br />Strongly agree36Agree10Somewhat agree1Disagree0Strongly disagree1<br />Q.6 Counselling<br />(6a) My ability to cope has improved:<br />Strongly agree17Agree15Somewhat agree11Disagree1Strongly disagree0<br />My understanding of myself has improved:<br />Strongly agree15Agree15Somewhat agree12Disagree1Strongly disagree0<br />My self-esteem has improved:<br />Strongly agree10Agree12Somewhat agree20Disagree2Strongly disagree0<br />I felt able to work with my Counsellor:<br />Strongly agree30Agree12Somewhat agree4Disagree1Strongly disagree0<br />(6b) Do you have any comments regarding your counsellor or the counselling process?<br />xxx has been very helpful and I am relieved not to have to change to another counsellor. Understanding of faith and prayer and their importance to me particularly helpful.<br />My counsellor xxxx is amazing and has helped me to give me more power and confidence in my life.<br />I’m glad I feel free to talk to my counsellor.<br />I have only had 5 sessions so far.<br />I think the approach in the counselling process not really helpful.<br />Unsure of number had so far – still ongoing.<br />She has been a real cornerstone for a long time.<br />My counsellor went out of his way to fit me in by taking on an extra session which I have very much appreciated, it has been a great help to me.<br />We seem to have forged a good working bond. The time element, particularly stated, is pertinent here.<br />She listens with full concentration and believes what ever I say.<br />xxxx has been VERY helpful.<br />Only first appointment – no.<br />She has been great. I’m starting to understand myself more, my problems, and she is helping me deal with them, also helped me cope with my granddad’s death, feel able to talk to her about anything.<br />Without the service and xxxx help I may not be the person I am now.<br />Very pleasant and easy to talk to.<br />xxxx - my counsellor is brilliant. I’ve had a couple of counsellors elsewhere before but xxxx has helped me the most.<br />xxxx is very good. She took special interest in my problems and helped me make a lot of improvements.<br />Excellent – xxxx.<br />I feel really free to talk to my counsellor who seems lovely and very helpful I feel supported.<br />Excellent.<br />Excellent.<br />My counsellor has helped me open up and helped me to handle my stress in an appropriate way.<br />Ongoing.<br />My first appointment went very well.<br />It has helped me get through a difficult time in my life.<br />7. Number of Sessions<br />NO OF SESSIONSCLIENTSNO OF SESSIONCLIENTS161022311030120441305314061152702018030090400<br />7(a) Was the number of sessions offered to you enough to deal with your concern?<br />27 clients said YES<br />7(b) Have you any comments regarding the number of sessions?<br />It was helpful to see my counsellor more than just one per week.<br />I have been assured that the sessions are not limited.<br />Less number of sessions would be better when someone doesn’t benefit much from it.<br />I can’t remember how many I have had but my counsellor has made them flexible as I need and which has been very reassuring and helpful.<br />I am continuing sessions.<br />None.<br />I’m still trying to find out the solution.<br />Still having the counselling sessions, it hasn’t been a problem for me.<br />Need a regular appointment.<br />I think it is helpful that the number of sessions is not limited.<br />Ongoing.<br />I think it’s good that students can come for as long as they need to.<br />I’m having more sessions.<br />Sessions are continuing.<br />Further session(s) to be arranged.<br />Great as I don’t feel stopped / limited by time, I can take as long as I need.<br />Ongoing.<br />Couldn’t get enough time to discuss further.<br />Have never felt pushed to resolve problems in a set amount of time.<br />I am glad that I am able to continue.<br />Still need a few more sessions.<br />8. Were you offered information regarding other forms of support by the end of the counselling?<br />22 clients said YES<br />9. Do you feel counselling helped you?<br />YESNO DON’T KNOWRemain at the Univ / College2735Return to work1617Complete your studies2226Perform better at your studies / work3027In your life in general3415<br />10. Do you find the website helpful?<br />YESNO DON’T KNOW15129<br />11. Do you find the leaflets helpful?<br />YESNO DON’T KNOW24317<br />12. Please write any other comments or suggestions<br />My counselling experience is still ongoing but I have to say that it is an excellent service.<br />The approach was to listen to the problem, not helping or guiding to solve it. Somehow it left me confused. I thought the service would help people to tackle problems when they are so down and helpless.<br />I’m really going to miss her.<br />The help offered to me by my counsellor and the service has been invaluable helping me through a difficult time and helping me cope with both my studies and my personal problems.<br />My answers to Q.7 onwards are due to the fact that I’ve only just started sessions. So far I’ve found xxxx to be supportive and easy to talk to.<br />Greater care needs to be taken when codifying “dee Eeengleesh”! An example is given in Q.9.<br />Not sure, still figuring out myself – can’t say anything about counselling.<br />This was only my first appointment – too early to comment on much of the above.<br />I’m glad I came, it has helped me so much, I feel it is something I should have done earlier. Feel like I am finally getting somewhere.<br />I am a new person thanks to the service you provide here and xxxx felt how I felt and the trust was exceptional.<br />Thank you. You are a life-saver.<br />13. Would you recommend the Counselling Service to a friend?<br />46 clients said YES0 clients said NO<br />STAFF COUNSELLING DATA 2008 / 2009<br />The number of staff using the Counselling Service has remained relatively static with an increase of 3 staff attending during 2008 / 09. The gender split has remained approximately the same but there has been an increase in the number of staff non-British countries. Referrals from Personnel and Occupational Health have increased this year although the bulk of staff still self refer. Usage by school or planning unit has also remained largely the same. <br />For the year 08 / 09 we only have outline data on the issues staff have presented with. However this current year we have improved our data collection so that we will have more detail about whether or not staff are presenting with work related issues. <br />Mary Dailey Nov 09<br />Staff Counselling<br />No of staff73Female52Male21Full time57Part time14<br />Presenting Concerns<br />Employment / Welfare15Eating Disorder3Anxiety14Relationships16Addictive Behaviour1Self6Depression7Transitions1Loss / Bereavement8Self Harm1Physical Health1<br />Referral Sources (Staff)<br />REFERRAL SOURCEUNI STAFF 08 / 09Dept / Tutor11HC1Personnel8DO0GP3Chaplaincy0Self29Staff Union0Occ Health8Int Office0HUB / LS0Other8Website5<br />Disability<br />Disability 7<br />Staff Numbers by School / Planning Unit <br />SCHOOL / PUNO OF STAFF 08 / 09SLED5SOH3SOM2EDT4SLS8SSIS8SCIM5CS38<br />Type of Post<br />TYPE OF POSTNO OF STAFF 08 / 09Academic18Academic Related23Administrative21Ancillary3Other0<br />