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PART TWO
SOCIAL PROOF - HALO EFFECT
EXPERTS
“They know
more than I
do”
CELEBRITIES
“I could be like
her/him”
FRIENDS
“They’re
looking out
for me”
USERS
“These people
have
experienced the
product”
CROWD
“Everyone is
saying the
same thing”
CERTIFICATION
“This product has a
stamp of approval”
Who do you trust?
MULTIFAMILY SOCIAL PROOF
MULTIFAMILY SOCIAL PROOF
MULTIFAMILY SOCIAL PROOF
MULTIFAMILY SOCIAL PROOF
Website for a company 35.8%
Advertisement 11.7%
Social networking pages 9.0%
Celebrity endorsement 1.2%
2017 Online Renter Study, SatisFacts
MULTIFAMILY SOCIAL PROOF
EXPERTS
“They know
more than I
do”
CELEBRITIES
“I could be like
her/him”
FRIENDS
“They’re
looking out
for me”
USERS
“These people
have
experienced the
product”
CROWD
“Everyone is
saying the
same thing”
CERTIFICATION
“This product has a
stamp of approval”
MULTIFAMILY SOCIAL PROOF
1.Experts
2.Users
3.Crowd
4.Friends
5.Certification
EXPERTS
1 - EXPERTS
• Verified Residents are
considered “experts”
• Renters know this person has
recent experience
• 48% want reviews within 6
months
1 - EXPERTS
MARKETING WITH EXPERTS
• Seek residents to leave reviews through video
• Respond to expert reviews authentically
• Make sure community information is accurate
USERS
2 - USERS
• Those who have experienced
the community first-hand
• Renters rank the importance
of “prospective residents”
reviews higher than “current
residents”
• Encourage prospects to post
reviews
2 - USERS
MARKETING WITH USERS
• Prospects check in on social media with a review
• Encourage prospects to share their experience (including
pictures) on review sites/community website
• Showcase users (prospective and residents) reviews throughout
the community
• Automate follow-up with great prospects and residents
CROWD
3 - CROWD
• The collective “echo”
• Renters are looking for
consistency
• Red flags could impact the
leasing decision
3 - CROWD
MARKETING WITH THE CROWD
• Reviews are constantly and evenly distributed across multiple
platforms
• IE: Not all on one review site.
• Create the FEAR OF MISSING OUT through email, text and calls
FRIENDS
4 - FRIENDS
• Return visits with
friends/family
• Renters need validation
• Suggest they bring someone
• Get everyone involved
4 - FRIENDS
MARKETING WITH FRIENDS
• Resident Referrals
• Use video to include friends/family if they can not return to the
community
• Use Social Media for residents to share experience
• IE: Share what you love about living at the community and
tag a friend who is looking to move
CERTIFICATION
5 - CERTIFICATION
• Independent 3rd party
certification
• SatisFacts award winners
• ApartmentRatings top rated
5 - CERTIFICATION
MARKETING WITH CERTIFICATION
• Showcase certifications on community website, social media
• Showcase certifications around community and model apartment
• Showcase certifications in email signature
SOCIAL PROOF - SUCCESS
KEY TAKE-AWAYS
Renters look to others for
validation and guidance regarding
big decisions
KEY TAKE-AWAYS
Consistently ask for authentic
reviews – keeping them up to
date as often as possible
UPCOMING SESSIONS
Part Three - March 15th
“You Won’t Believe…”
The Power Of A Resident’s Voice
THANKS FOR ATTENDING!
SEE YOU NEXT
MONTH!

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Wisdom of the Crowd PART 2: Social Proof

  • 2. SOCIAL PROOF - HALO EFFECT EXPERTS “They know more than I do” CELEBRITIES “I could be like her/him” FRIENDS “They’re looking out for me” USERS “These people have experienced the product” CROWD “Everyone is saying the same thing” CERTIFICATION “This product has a stamp of approval”
  • 3. Who do you trust? MULTIFAMILY SOCIAL PROOF
  • 6. MULTIFAMILY SOCIAL PROOF Website for a company 35.8% Advertisement 11.7% Social networking pages 9.0% Celebrity endorsement 1.2% 2017 Online Renter Study, SatisFacts
  • 7. MULTIFAMILY SOCIAL PROOF EXPERTS “They know more than I do” CELEBRITIES “I could be like her/him” FRIENDS “They’re looking out for me” USERS “These people have experienced the product” CROWD “Everyone is saying the same thing” CERTIFICATION “This product has a stamp of approval”
  • 9. EXPERTS 1 - EXPERTS • Verified Residents are considered “experts” • Renters know this person has recent experience • 48% want reviews within 6 months
  • 10. 1 - EXPERTS MARKETING WITH EXPERTS • Seek residents to leave reviews through video • Respond to expert reviews authentically • Make sure community information is accurate
  • 11. USERS 2 - USERS • Those who have experienced the community first-hand • Renters rank the importance of “prospective residents” reviews higher than “current residents” • Encourage prospects to post reviews
  • 12. 2 - USERS MARKETING WITH USERS • Prospects check in on social media with a review • Encourage prospects to share their experience (including pictures) on review sites/community website • Showcase users (prospective and residents) reviews throughout the community • Automate follow-up with great prospects and residents
  • 13. CROWD 3 - CROWD • The collective “echo” • Renters are looking for consistency • Red flags could impact the leasing decision
  • 14. 3 - CROWD MARKETING WITH THE CROWD • Reviews are constantly and evenly distributed across multiple platforms • IE: Not all on one review site. • Create the FEAR OF MISSING OUT through email, text and calls
  • 15. FRIENDS 4 - FRIENDS • Return visits with friends/family • Renters need validation • Suggest they bring someone • Get everyone involved
  • 16. 4 - FRIENDS MARKETING WITH FRIENDS • Resident Referrals • Use video to include friends/family if they can not return to the community • Use Social Media for residents to share experience • IE: Share what you love about living at the community and tag a friend who is looking to move
  • 17. CERTIFICATION 5 - CERTIFICATION • Independent 3rd party certification • SatisFacts award winners • ApartmentRatings top rated
  • 18. 5 - CERTIFICATION MARKETING WITH CERTIFICATION • Showcase certifications on community website, social media • Showcase certifications around community and model apartment • Showcase certifications in email signature
  • 19. SOCIAL PROOF - SUCCESS
  • 20. KEY TAKE-AWAYS Renters look to others for validation and guidance regarding big decisions
  • 21. KEY TAKE-AWAYS Consistently ask for authentic reviews – keeping them up to date as often as possible
  • 22. UPCOMING SESSIONS Part Three - March 15th “You Won’t Believe…” The Power Of A Resident’s Voice
  • 23. THANKS FOR ATTENDING! SEE YOU NEXT MONTH!