Greg Anderson is the owner of Vinyl Remains, a small vinyl record store in Mt. Lebanon, Pennsylvania. The store focuses on buying, selling, and trading used vinyl records rather than new releases. Marketing reps from record labels rarely visit the store, communicating mainly through email instead. While the store does not host events or carry exclusives due to its small size, it does display promotional flyers from local artists. Greg provided a sticker to the customer but no other store merchandise or promotions. The customer's music tastes were not well-represented in the store's selection and they found it an underwhelming experience overall.