The document summarizes Peter Jones' presentation at the World Information Architecture Day conference on designing for empathy and care. The presentation focused on three areas: 1) designing for the health-seeking experience and touchpoints of care, 2) patient-centered care with information as a care service, and 3) adapting clinical workflows and content to different points of care. The overall message was that information design should aim to help people grow and feel cared for by providing understanding, relevance, and enabling sensemaking and action.
Keynote presentation — A systems rethink: Healthcare innovation through the prism of human-centred services
Dr. Peter Jones, Associate Professor, Strategic Foresight and Innovation MDES program, OCAD University, and author of Design for Care: Innovating Healthcare Experience
Dr. Jones presents an emerging view of healthcare innovation as the design and creative management of human-centred services. The major challenges in today’s healthcare systems demand holistic management — a practice of making design decisions — to innovate at the levels of policy, process and patients. A whole systems approach helps us rethink healthcare as a large-scale design challenge, where services, people, communications — as well as facilities and business models — are all serving to co-produce care for people in our service and communities. Peter shares new work since Design for Care was published that illustrates how these approaches are quickly becoming successful in North American health systems.
Service Design of Care - OCADU Workshopdesignforcare
Workshop 1 - Inspiring health movements in community networks: Community network innovations
Dr. Rick Botelho, Family physician and U Rochester School of Medicine
Challenge: How can we mobilize people within their local and extended social networks to socialize health learning and experience to improve population health in the community?
Description: We address the problem of community health through the approach known as catalytic innovation, creating lightweight modes of peer learning appropriate for different types of social networks (online, neighborhood, community centres). To overcome the scarcity mindset in healthcare, patients become an integral solution to these complex problems. These peer-driven services complement professional services and build growing networks of peer learning and coaching for health improvement.
The Health Coaching Buddies learning process developed by Dr. Botelho represents such a convenient, inexpensive and accessible peer learning system. These processes aim to improve health behaviors such as self-care of chronic diseases, improving health literacy, reducing social isolation and enhancing personal happiness and social well-being. These innovations can be made widely available, using social media, online programs and mobile phones. They are designed to create meaningful learning experiences that aim to accommodate people’s particular worldviews, needs, preferences and life circumstances, instead of making people fit into a particular program, theory, clinical approach or setting.
The Future of Specialized Health Care ProvidersJosinaV
This project is for the game-changers and rabble-rousers working within health care to create much needed transformation within the industry. For those that are frustrated with the way things are and seek a better future, this project is an example of the power of foresight to provoke deep insights and inform thoughtful strategic directions.
This project was completed by Phouphet Sihavong, Uma Maharaj, and Josina Vink as part of Ontario College of Art and Design University’s (OCADU) Master of Design in Strategic Foresight and Innovation (SFI) program in Toronto, Ontario.
Keynote presentation — A systems rethink: Healthcare innovation through the prism of human-centred services
Dr. Peter Jones, Associate Professor, Strategic Foresight and Innovation MDES program, OCAD University, and author of Design for Care: Innovating Healthcare Experience
Dr. Jones presents an emerging view of healthcare innovation as the design and creative management of human-centred services. The major challenges in today’s healthcare systems demand holistic management — a practice of making design decisions — to innovate at the levels of policy, process and patients. A whole systems approach helps us rethink healthcare as a large-scale design challenge, where services, people, communications — as well as facilities and business models — are all serving to co-produce care for people in our service and communities. Peter shares new work since Design for Care was published that illustrates how these approaches are quickly becoming successful in North American health systems.
Service Design of Care - OCADU Workshopdesignforcare
Workshop 1 - Inspiring health movements in community networks: Community network innovations
Dr. Rick Botelho, Family physician and U Rochester School of Medicine
Challenge: How can we mobilize people within their local and extended social networks to socialize health learning and experience to improve population health in the community?
Description: We address the problem of community health through the approach known as catalytic innovation, creating lightweight modes of peer learning appropriate for different types of social networks (online, neighborhood, community centres). To overcome the scarcity mindset in healthcare, patients become an integral solution to these complex problems. These peer-driven services complement professional services and build growing networks of peer learning and coaching for health improvement.
The Health Coaching Buddies learning process developed by Dr. Botelho represents such a convenient, inexpensive and accessible peer learning system. These processes aim to improve health behaviors such as self-care of chronic diseases, improving health literacy, reducing social isolation and enhancing personal happiness and social well-being. These innovations can be made widely available, using social media, online programs and mobile phones. They are designed to create meaningful learning experiences that aim to accommodate people’s particular worldviews, needs, preferences and life circumstances, instead of making people fit into a particular program, theory, clinical approach or setting.
The Future of Specialized Health Care ProvidersJosinaV
This project is for the game-changers and rabble-rousers working within health care to create much needed transformation within the industry. For those that are frustrated with the way things are and seek a better future, this project is an example of the power of foresight to provoke deep insights and inform thoughtful strategic directions.
This project was completed by Phouphet Sihavong, Uma Maharaj, and Josina Vink as part of Ontario College of Art and Design University’s (OCADU) Master of Design in Strategic Foresight and Innovation (SFI) program in Toronto, Ontario.
What is patient engagement? How do we create it? This talk proposes that focusing on human qualities and applying user experience design processes can help health information technology professionals with this key goal.
Transforming the relationship with patients and communities (are we getting t...Jeremy Taylor
Slides to accompany a presentation at Member Engagement Services Challenge 2020 event on 6 July 2016. Is engagement getting better? An overview of policy, practice and lived experience, and what needs to happen next
The slide deck from the workshop that Helen Bevan, Goran Henriks and on Anette Nilsson ran at the Jonkoping Microsystem Festival, Sweden on 28th February 2019 #qmicro
Jeremy Taylor presentation to FT governorsJeremy Taylor
Presentation to Foundation Trust governors in April 2015 explaining National Voices' take on person centred and community focussed care and inviting governors to reflect on their role in making it happen
What is patient engagement? How do we create it? This talk proposes that focusing on human qualities and applying user experience design processes can help health information technology professionals with this key goal.
Transforming the relationship with patients and communities (are we getting t...Jeremy Taylor
Slides to accompany a presentation at Member Engagement Services Challenge 2020 event on 6 July 2016. Is engagement getting better? An overview of policy, practice and lived experience, and what needs to happen next
The slide deck from the workshop that Helen Bevan, Goran Henriks and on Anette Nilsson ran at the Jonkoping Microsystem Festival, Sweden on 28th February 2019 #qmicro
Jeremy Taylor presentation to FT governorsJeremy Taylor
Presentation to Foundation Trust governors in April 2015 explaining National Voices' take on person centred and community focussed care and inviting governors to reflect on their role in making it happen