1. The Journey to
Pe r s o n - C e n t e r e d
Care
A Never-ending Journey
WHAT IS
PERSON-CENTERED
CARE? the next steps in training ...
Person-centered care is
Thursday, January 5 was the beginning of our Person-
integral to the concept of
Centered Care Journey at Brooking Park. This process was
culture change in LTC.
kicked off with a three-hour training session provided by Linda
Hagler-Reid, Executive Director at three different times during
Person-centered care is viewed
the day.
as an essential aspect of
delivering quality care to
The hope was that all staff would be able to attend one of
long term care patients and
the sessions so that we could familiarize the staff with the process
residents, and, as such, is
and the goals of Person-Centered Care.
included among the pri-
ority areas that the Cen-
The education was very well received, and many staff
ters for Medicaid Services
expressed appreciation for the opportunity to learn about and be
(CMS) expects state Quality
included in this process.
Improvement Organiza-
tions (QIOs) to focus on in
One of the assignments during the session was for teams
working with organiza-
to develop a Person-Centered Care Mission Statement. The state-
tions under the terms of
ments that were developed are as follows:
CMS’s Eighth Scope of Work.
• Treat me like you want to be treated for I am a
Edition: January 13, 2012
human being like you!
DID YOU READ THIS?
• Elders have freedom and choices to live the way
Have you seen Person
they want to. Care is centered around the needs of the resident!!
Centered Care in action
• We focus on individual’s personal needs, wants,
lately? Email corporate at
and desires. Our purpose is to please the individuals, not the
info@standrews1.com with
group.
your examples to be entered
•Preserve and enhance everyday life
in a special drawing!
•Here at Brooking Park we instill confidence in our resi-
dents in their decision making by going above and beyond
K •Striving to achieve each individual’s needs based on
their unique experiences
•Give attention to their questions, listen to their problems

2. The Journey to
Person-Centered Care
(Continued)
EXCERPT: 60 Seconds with • Go above and beyond embracing the residents at our facility with
Ruta Kadonoff, VP for nurturing and the best quality of care
Quality and Regulatory • Our mission is to anticipate our client’s wishes and requests as
Affairs at the AHCA promptly as possible
• Enriching the lives of elders by fulfilling their every need
Q: What does person-centered care • To give the best care, help, and needs for all residents we can give
involve? because satisfaction is key!
• Making every resident feel acknowledged and loved
A: Putting caregiver-resident
relationships first because
• Person-Centered Care means that we treat our residents as individuals
everything else flows from that. with respect, dignity, and quality care. Talk to them and get to know
If someone doesn’t know who them, find out what is important to them, and exceed in meeting
I am, they can’t personalize my their needs.
care. When we rotate [caregivers] • Enriching seniors and their caregivers through communication and
around and don’t give them the
chance to create close relation-
sharing of personal experiences with the utmost respect and care
ships, that really hampers things. • The residents have the right to have and do as they please no
matter what. We as people caring for them should have the feeling
Q: Why the personal touch? to care and be thoughtful.
• Enriching our guests to make decisions that will empower elders to
A: Individualized care makes all
the difference to people. If I were
live individual lives
living in a nursing home, even for • Encompass each resident with their own choices, rights, and beliefs
a short stay, it would make a by assisting them in these as we serve them.
difference to me. It would be a key • Providing the resident with the lifestyle they already had (have), and
to my making progress, assist to fulfill their needs to the “fullest”!
improving my health and
improving my independence.
• We, here at Brooking Park, are committed to the highest quality care
given to a human being. We love our staff and residents and except any
Source: http://www.mcknights. challenge given to us. Our philosophy is simply give the residents what
com/sixty-seconds-withruta- they want and need at all times to the best of our ability.
kadanoff/article/221023/ • Going above and beyond the call of duty to make the resident feel
better, by just sitting and talking with them, or just sharing a laugh to
PCC Edition: make them feel better or give them a hug just to let them know that
January 13, 2012 we really do care.
As you can see, the staff has really embraced the Person-Centered Care
approach and are ready to take the next steps. Our next educational session,
in which we will finish up the introduction to Person-Centered Care will take
place on February 20 and 22 between the hours of 1 p.m. and 7 p.m.
Please follow our progress as we move forward in this exciting approach
to care!