Find out why there are other ways to get a competitive advantage, other than lowering the price of your products or services. Vparagon Sales Consultancy, sell your products or services in Europe.
The document describes the author's observations from visiting various stores at a mall. At Shasa, the author notes the staff's natural conversations with customers. H&M uses letters, models, and pictures to identify its target customers. Charlotte Russe organizes products on movable stations. Payless offered a 30% discount that was mentioned verbally to each customer, though it may have been for that day only. The author reflects that while similar store types share similarities, paying attention reveals unique differences between them.
1. The document describes a day in the life of a marketer intern at a dairy products company. It involves long hours, responding to emails and social media messages, and skipping lunch breaks.
2. As part of their work, the intern conducted surveys and found potential clients like hotels and restaurants for the new store. They had conversations with clients to understand their needs and how the company's products could help.
3. The document outlines best practices for marketers to build trust and credibility with customers, such as connecting solutions to client business needs, acknowledging all relevant information, and understanding different stakeholders in a buying decision.
The document provides insights from surveying six different stores. The major insights are that businesses don't recognize the need for insights, and that immediate low-cost improvements could benefit customers and profits. Additionally, creativity and innovation are seen as mystical rather than mainstream.
Individual store insights found opportunities like improving branding, staff engagement, signage, layout and customer experience. The largest store was critiqued for prioritizing profits over community impact. The airport was called out for its poor design, service and experience. Overall, the document identifies hidden opportunities for all businesses to better serve customers through insights, innovation and putting people first.
The document provides insights from surveying six different stores. The major insights are that businesses don't recognize the need for insights, and that immediate low-cost improvements could benefit customers and profits. Additionally, creativity and innovation are seen as mystical rather than mainstream.
Individual store insights found opportunities like improving branding, staff engagement, and connecting to local producers. A large retailer was critiqued for prioritizing profits over community impact. The airport was called out for its poor customer experience, high prices, and clinical environment. Overall, the document identifies hidden opportunities for innovation and putting people first across many businesses.
The document summarizes insights from surveying six different businesses. The major insight was that businesses don't recognize the need for insights and are missing opportunities for inexpensive improvements. Creativity and innovation are seen as mystical rather than mainstream. Each business summary identifies disconnects and hidden opportunities for the businesses to improve their customer experience and sales.
Likable brands focus on providing a positive customer experience from start to finish. They offer unique products and personalized experiences rather than just commodities. They interact with customers in a humorous and humanized way rather than using a dull or corporate voice. It is important for brands to be reasonable, trustworthy, and empathetic rather than self-centered or overly risky. Developing loyal customers through positive relationships is more cost-effective than constantly seeking new customers.
How To Turn Your Million Dollar Idea Into A Reality Part 3king911
The document provides guidance on pricing strategies and techniques for new businesses. It discusses that price is about value rather than being cheap or expensive. It then outlines various pricing methods such as comparing prices to competitors, calculating prices based on costs, or charging what the market will bear. The document emphasizes that the ultimate test of pricing is what customers are willing to pay based on perceived value. It provides additional pricing ideas such as prepayment, variable pricing structures, renting products, and occasional free offers.
This document provides tips for exhibitors at a trade show to improve their boothmanship and sales performance. It recommends acknowledging all visitors promptly, standing up to greet people, never eating or drinking in the booth, being available to answer questions at all times, limiting personal phone calls and conversations, and following up with all leads within 10 days of the show. Following these tips can help exhibitors qualify more leads and close more sales from the trade show.
The document describes the author's observations from visiting various stores at a mall. At Shasa, the author notes the staff's natural conversations with customers. H&M uses letters, models, and pictures to identify its target customers. Charlotte Russe organizes products on movable stations. Payless offered a 30% discount that was mentioned verbally to each customer, though it may have been for that day only. The author reflects that while similar store types share similarities, paying attention reveals unique differences between them.
1. The document describes a day in the life of a marketer intern at a dairy products company. It involves long hours, responding to emails and social media messages, and skipping lunch breaks.
2. As part of their work, the intern conducted surveys and found potential clients like hotels and restaurants for the new store. They had conversations with clients to understand their needs and how the company's products could help.
3. The document outlines best practices for marketers to build trust and credibility with customers, such as connecting solutions to client business needs, acknowledging all relevant information, and understanding different stakeholders in a buying decision.
The document provides insights from surveying six different stores. The major insights are that businesses don't recognize the need for insights, and that immediate low-cost improvements could benefit customers and profits. Additionally, creativity and innovation are seen as mystical rather than mainstream.
Individual store insights found opportunities like improving branding, staff engagement, signage, layout and customer experience. The largest store was critiqued for prioritizing profits over community impact. The airport was called out for its poor design, service and experience. Overall, the document identifies hidden opportunities for all businesses to better serve customers through insights, innovation and putting people first.
The document provides insights from surveying six different stores. The major insights are that businesses don't recognize the need for insights, and that immediate low-cost improvements could benefit customers and profits. Additionally, creativity and innovation are seen as mystical rather than mainstream.
Individual store insights found opportunities like improving branding, staff engagement, and connecting to local producers. A large retailer was critiqued for prioritizing profits over community impact. The airport was called out for its poor customer experience, high prices, and clinical environment. Overall, the document identifies hidden opportunities for innovation and putting people first across many businesses.
The document summarizes insights from surveying six different businesses. The major insight was that businesses don't recognize the need for insights and are missing opportunities for inexpensive improvements. Creativity and innovation are seen as mystical rather than mainstream. Each business summary identifies disconnects and hidden opportunities for the businesses to improve their customer experience and sales.
Likable brands focus on providing a positive customer experience from start to finish. They offer unique products and personalized experiences rather than just commodities. They interact with customers in a humorous and humanized way rather than using a dull or corporate voice. It is important for brands to be reasonable, trustworthy, and empathetic rather than self-centered or overly risky. Developing loyal customers through positive relationships is more cost-effective than constantly seeking new customers.
How To Turn Your Million Dollar Idea Into A Reality Part 3king911
The document provides guidance on pricing strategies and techniques for new businesses. It discusses that price is about value rather than being cheap or expensive. It then outlines various pricing methods such as comparing prices to competitors, calculating prices based on costs, or charging what the market will bear. The document emphasizes that the ultimate test of pricing is what customers are willing to pay based on perceived value. It provides additional pricing ideas such as prepayment, variable pricing structures, renting products, and occasional free offers.
This document provides tips for exhibitors at a trade show to improve their boothmanship and sales performance. It recommends acknowledging all visitors promptly, standing up to greet people, never eating or drinking in the booth, being available to answer questions at all times, limiting personal phone calls and conversations, and following up with all leads within 10 days of the show. Following these tips can help exhibitors qualify more leads and close more sales from the trade show.
This document provides guidance on copywriting to promote a business. It discusses important copywriting terminology like target market, unique selling proposition, features and benefits, headlines, calls to action, and offers. The target market refers to the specific group of people being sold to, rather than vague categories. Defining the target market involves considering demographic and psychographic factors. The document emphasizes the importance of understanding the target market's wants, needs and motivations in order to write effective copy.
The document provides details about IJEE Partners Junkshop business located in Taguig City. It is operated by four partners - Irene Quiseo, Jane Arguelles, Esmenia De Leon, and Eduardo Agapay. The business collects junk materials like plastic bottles, cans, and metals, which are bought from customers and sorted at the shop's warehouse. The document outlines the business structure, marketing plan, financial projections, and goals to profitably collect junk while helping the community and environment.
This document provides an introduction and overview of 10 truths that have positively impacted the author's online business over the past 10+ years. The truths discussed include: focusing on great content over short-term salesmanship; keeping customers happy through quality products and customer service to gain repeats, referrals, and residuals; leveraging partner traffic through affiliates and JVs; utilizing email lists through regular communication and quality content/offers to build relationships; and generating long-term income through transparent subscription programs.
This document provides an introduction and overview of 10 truths that have positively impacted the author's online business over the past 10+ years. The truths discussed include: focusing on great content over short-term salesmanship; keeping customers happy through quality products and customer service to gain repeats, referrals, and residuals; leveraging partner traffic through affiliates and JVs; utilizing email lists through regular communication and quality content/offers to build relationships; and generating long-term income through transparent subscription programs.
This document discusses ten truths that have positively impacted the author's internet business over the past decade. It begins by explaining that great content is more important than salesmanship alone because content keeps customers satisfied and returning. The second truth discussed is that the easiest way to grow a business is to keep customers happy through quality products, good customer service, and a positive buying experience so they become repeat customers and referrals.
This document discusses six truths that have positively impacted the author's online business over the past decade. The truths are: 1) Content marketing is more effective than short-term salesmanship alone; 2) The easiest way to grow a business is by keeping customers happy through quality products, customer service, and repeat/referral business; 3) Automating processes frees up time; 4) Outsourcing non-essential tasks allows focusing on high-value work; 5) Testing assumptions and optimizing systems leads to continuous improvement; 6) Maintaining work-life balance prevents burnout and allows long-term success.
The document discusses the role of women during the Paleolithic period, noting that it was a difficult time, especially for women, as hunting and gathering societies dominated and people's main jobs were gathering food and protecting small groups. While the Paleolithic era was challenging for all, women faced additional hardships within the context of these early human societies that relied on hunting and gathering for survival. As time progressed in the Paleolithic period, some early forms of larger communities and cities began to emerge, but hunting and gathering social structures remained prominent.
The document discusses the "Economy of the Future", which is based on word-of-mouth advertising and customer cashback rewards programs. It provides an example of a store that rewards customers $5 for every $100 spent. This encourages customers to tell others about the store's program. The store avoids expensive traditional advertising by paying consumers who recommend the store to others. As more stores adopt this model across different industries, it becomes the "Economy of the Future" or the "Economy on the Horizon". The author is a product broker who leverages this new economic model by applying one-on-one marketing across multi-billion dollar industries and training others to do the same through mentorship and field experience.
The Importance of Communication when Sampling Owen Crisp
Sampling is the most effective marketing tool a business can use. However most including Costco and Starbucks neglect to communicate when providing a sample, so all is lost and money is wasted.
Discover how a simple message in this most effective of tools can deliver immediate feedback
A Beginner's Guide to Dropshipping from ChinaDragan Berak
This document provides an overview of dropshipping as a business model. Some key points:
1) Dropshipping allows retailers to sell products without holding inventory by acting as a middleman between wholesalers and customers. When a customer places an order, the retailer forwards it to the wholesaler who ships the product directly to the customer.
2) The main advantages of dropshipping are that retailers do not have to invest in inventory or deal with shipping/warehousing. However, retailers have less control over product quality and customer service issues.
3) Choosing the right products and reliable wholesalers is essential. Market research can help determine popular products and target audiences. Product strategy should focus on a niche market
A Beginner's Guide to Dropshipping from ChinaShirley Shi
Dropshipping is the retail strategy of the future. With a global economy fueled by E-commerce and world-wide delivery services, people can retail goods from anywhere, to anywhere. Dropshipping makes that possible by putting products into your power even if you don’t have them in your hand.
"How To Create Your First Six Figure Income In The Home Base Business Arena"Charles Booth
Reveled For The First Time Ever, How You Can Finally Crack The Code And Discover What It Really Takes To Produce Income On Demand With Your Current Business...
This book provides advice for salespeople to increase their sales and income. It discusses how the top earning salespeople (1) become experts at selling, (2) earn and invest substantial portions of their income, and (3) save and invest over time. Building long-term relationships with customers is key to success in sales. The book emphasizes lifelong learning and recommends salespeople continuously work to expand their knowledge.
This document provides 10 tips for improving cash flow for pharmacies. The tips include: 1) Establishing a starting point by creating a budget and forecast; 2) Managing labor costs through flexible contracts; 3) Switching electricity/water suppliers to find better deals; 4) Reducing loss, damage, and theft through employee training and security measures; 5) Bartering services for local advertising; 6) Managing stock levels and turning over cash faster; 7) Paying attention to shelf space and stocking fast-moving items; 8) Strategically rounding prices up to increase profits; 9) Performing regular "spring cleans" to remove outdated stock; and 10) Ensuring accurate dispensing endorsements to receive proper reimburse
In the not too distant past, launching a business was a daunting task. It meant setting up a shop in a visible place where customers could arrive to check out and hopefully purchase your products or services. With the advantages offered by online selling, all of that has changed!
You needed to order supplies, keep the shop clean, heated and ventilated. You virtually always had to be present, like it was a little baby and you were a single parent. All of these factors assuming that your products would start selling within only in weeks rather than months of starting up.
So anyone planning to establish a business should consider all the factors... and make a decision about whether the risk is too high or the guarantee of success too low. Today with the lower overhead cost of running an online or 'virtual' business, its much more affordable to get up and running. And you can be in profit within days!
GALA 2013 - Client Education, Your Weapon Against Commoditization - Christoph...Christopher Carter
- Educating clients can help language service providers (LSPs) reduce commoditization in their industry by helping clients better understand variations in quality and price.
- LSPs should focus on educating their existing clients to build trust and new clients to win business. They can also educate potential clients and the public to a lesser extent.
- Education should manage client expectations, address common problems in the industry, and coordinate key messages while staying positive. LSPs should educate themselves first to gain credibility.
- Content should be prepared in advance, made viral, relatable, believable and simple. Education can be fun and take place on websites, communications, marketing and more.
The first ever “APPoSHOW Trade Show” The concept of the Trade Show requires an Exhibitor(s) to own an App and to publicly display from a hotel Room called the APPoSHOW. The APPoSHOW is powered by the Millennials
The new type of Trade show will offer businesses a captive audience of like-minded prospects. Attendees are looking for new products and services, and are also looking to learn new ideas and approaches.
The document discusses overcoming the conflict between selling and serving by focusing on serving clients and demonstrating value. It identifies signs of the conflict like feeling guilty about money and resisting investments. To be free and profitable requires changing one's mindset and developing a strategy. The document provides tips like reframing fees as investments, showing how clients will financially benefit, and using testimonials and guarantees. It encourages inviting prospects to invest in solutions rather than directly selling and concludes that commitment increases with investment versus free offerings.
The document provides guidance on defining a target market for copywriting purposes. It emphasizes that the target market should be specific rather than vague. It lists many factors to consider when defining a target market, such as age, income, interests, problems to be solved, and motivators. Examples are given to illustrate how the target market can vary depending on the particular product or advertising campaign. The key is to deeply understand the typical customer in order to effectively address their specific wants, needs and problems.
This document provides guidance on copywriting to promote a business. It discusses important copywriting terminology like target market, unique selling proposition, features and benefits, headlines, calls to action, and offers. The target market refers to the specific group of people being sold to, rather than vague categories. Defining the target market involves considering demographic and psychographic factors. The document emphasizes the importance of understanding the target market's wants, needs and motivations in order to write effective copy.
The document provides details about IJEE Partners Junkshop business located in Taguig City. It is operated by four partners - Irene Quiseo, Jane Arguelles, Esmenia De Leon, and Eduardo Agapay. The business collects junk materials like plastic bottles, cans, and metals, which are bought from customers and sorted at the shop's warehouse. The document outlines the business structure, marketing plan, financial projections, and goals to profitably collect junk while helping the community and environment.
This document provides an introduction and overview of 10 truths that have positively impacted the author's online business over the past 10+ years. The truths discussed include: focusing on great content over short-term salesmanship; keeping customers happy through quality products and customer service to gain repeats, referrals, and residuals; leveraging partner traffic through affiliates and JVs; utilizing email lists through regular communication and quality content/offers to build relationships; and generating long-term income through transparent subscription programs.
This document provides an introduction and overview of 10 truths that have positively impacted the author's online business over the past 10+ years. The truths discussed include: focusing on great content over short-term salesmanship; keeping customers happy through quality products and customer service to gain repeats, referrals, and residuals; leveraging partner traffic through affiliates and JVs; utilizing email lists through regular communication and quality content/offers to build relationships; and generating long-term income through transparent subscription programs.
This document discusses ten truths that have positively impacted the author's internet business over the past decade. It begins by explaining that great content is more important than salesmanship alone because content keeps customers satisfied and returning. The second truth discussed is that the easiest way to grow a business is to keep customers happy through quality products, good customer service, and a positive buying experience so they become repeat customers and referrals.
This document discusses six truths that have positively impacted the author's online business over the past decade. The truths are: 1) Content marketing is more effective than short-term salesmanship alone; 2) The easiest way to grow a business is by keeping customers happy through quality products, customer service, and repeat/referral business; 3) Automating processes frees up time; 4) Outsourcing non-essential tasks allows focusing on high-value work; 5) Testing assumptions and optimizing systems leads to continuous improvement; 6) Maintaining work-life balance prevents burnout and allows long-term success.
The document discusses the role of women during the Paleolithic period, noting that it was a difficult time, especially for women, as hunting and gathering societies dominated and people's main jobs were gathering food and protecting small groups. While the Paleolithic era was challenging for all, women faced additional hardships within the context of these early human societies that relied on hunting and gathering for survival. As time progressed in the Paleolithic period, some early forms of larger communities and cities began to emerge, but hunting and gathering social structures remained prominent.
The document discusses the "Economy of the Future", which is based on word-of-mouth advertising and customer cashback rewards programs. It provides an example of a store that rewards customers $5 for every $100 spent. This encourages customers to tell others about the store's program. The store avoids expensive traditional advertising by paying consumers who recommend the store to others. As more stores adopt this model across different industries, it becomes the "Economy of the Future" or the "Economy on the Horizon". The author is a product broker who leverages this new economic model by applying one-on-one marketing across multi-billion dollar industries and training others to do the same through mentorship and field experience.
The Importance of Communication when Sampling Owen Crisp
Sampling is the most effective marketing tool a business can use. However most including Costco and Starbucks neglect to communicate when providing a sample, so all is lost and money is wasted.
Discover how a simple message in this most effective of tools can deliver immediate feedback
A Beginner's Guide to Dropshipping from ChinaDragan Berak
This document provides an overview of dropshipping as a business model. Some key points:
1) Dropshipping allows retailers to sell products without holding inventory by acting as a middleman between wholesalers and customers. When a customer places an order, the retailer forwards it to the wholesaler who ships the product directly to the customer.
2) The main advantages of dropshipping are that retailers do not have to invest in inventory or deal with shipping/warehousing. However, retailers have less control over product quality and customer service issues.
3) Choosing the right products and reliable wholesalers is essential. Market research can help determine popular products and target audiences. Product strategy should focus on a niche market
A Beginner's Guide to Dropshipping from ChinaShirley Shi
Dropshipping is the retail strategy of the future. With a global economy fueled by E-commerce and world-wide delivery services, people can retail goods from anywhere, to anywhere. Dropshipping makes that possible by putting products into your power even if you don’t have them in your hand.
"How To Create Your First Six Figure Income In The Home Base Business Arena"Charles Booth
Reveled For The First Time Ever, How You Can Finally Crack The Code And Discover What It Really Takes To Produce Income On Demand With Your Current Business...
This book provides advice for salespeople to increase their sales and income. It discusses how the top earning salespeople (1) become experts at selling, (2) earn and invest substantial portions of their income, and (3) save and invest over time. Building long-term relationships with customers is key to success in sales. The book emphasizes lifelong learning and recommends salespeople continuously work to expand their knowledge.
This document provides 10 tips for improving cash flow for pharmacies. The tips include: 1) Establishing a starting point by creating a budget and forecast; 2) Managing labor costs through flexible contracts; 3) Switching electricity/water suppliers to find better deals; 4) Reducing loss, damage, and theft through employee training and security measures; 5) Bartering services for local advertising; 6) Managing stock levels and turning over cash faster; 7) Paying attention to shelf space and stocking fast-moving items; 8) Strategically rounding prices up to increase profits; 9) Performing regular "spring cleans" to remove outdated stock; and 10) Ensuring accurate dispensing endorsements to receive proper reimburse
In the not too distant past, launching a business was a daunting task. It meant setting up a shop in a visible place where customers could arrive to check out and hopefully purchase your products or services. With the advantages offered by online selling, all of that has changed!
You needed to order supplies, keep the shop clean, heated and ventilated. You virtually always had to be present, like it was a little baby and you were a single parent. All of these factors assuming that your products would start selling within only in weeks rather than months of starting up.
So anyone planning to establish a business should consider all the factors... and make a decision about whether the risk is too high or the guarantee of success too low. Today with the lower overhead cost of running an online or 'virtual' business, its much more affordable to get up and running. And you can be in profit within days!
GALA 2013 - Client Education, Your Weapon Against Commoditization - Christoph...Christopher Carter
- Educating clients can help language service providers (LSPs) reduce commoditization in their industry by helping clients better understand variations in quality and price.
- LSPs should focus on educating their existing clients to build trust and new clients to win business. They can also educate potential clients and the public to a lesser extent.
- Education should manage client expectations, address common problems in the industry, and coordinate key messages while staying positive. LSPs should educate themselves first to gain credibility.
- Content should be prepared in advance, made viral, relatable, believable and simple. Education can be fun and take place on websites, communications, marketing and more.
The first ever “APPoSHOW Trade Show” The concept of the Trade Show requires an Exhibitor(s) to own an App and to publicly display from a hotel Room called the APPoSHOW. The APPoSHOW is powered by the Millennials
The new type of Trade show will offer businesses a captive audience of like-minded prospects. Attendees are looking for new products and services, and are also looking to learn new ideas and approaches.
The document discusses overcoming the conflict between selling and serving by focusing on serving clients and demonstrating value. It identifies signs of the conflict like feeling guilty about money and resisting investments. To be free and profitable requires changing one's mindset and developing a strategy. The document provides tips like reframing fees as investments, showing how clients will financially benefit, and using testimonials and guarantees. It encourages inviting prospects to invest in solutions rather than directly selling and concludes that commitment increases with investment versus free offerings.
The document provides guidance on defining a target market for copywriting purposes. It emphasizes that the target market should be specific rather than vague. It lists many factors to consider when defining a target market, such as age, income, interests, problems to be solved, and motivators. Examples are given to illustrate how the target market can vary depending on the particular product or advertising campaign. The key is to deeply understand the typical customer in order to effectively address their specific wants, needs and problems.
Similar to Why competing on price is the most stupid thing you can do. (20)
"Cold Call Campaigns Success visually represent data and information related to the effectiveness of cold calling in sales and marketing strategies. These graphics use a combination of charts, graphs, and illustrations to convey key insights and statistics in a concise and engaging manner.
The infographics may include data on conversion rates, lead generation, call-to-sale ratios, and other metrics to showcase the impact of cold calling on business growth. They can also highlight best practices, tips, and strategies for optimizing cold call campaigns to improve success rates.
By presenting complex information in a visually appealing format, these infographics make it easier for viewers to understand and digest the content quickly. This makes them an effective tool for businesses looking to communicate the benefits of cold calling and its role in driving sales success.
Overall, infographics on Cold Call Campaigns Success serve as a valuable resource for sales professionals, marketers, and business owners seeking to enhance their cold calling strategies and achieve greater success in their campaigns.
2024 Slides: Sales Productivity: A Deep Dive into Daily Success
Why competing on price is the most stupid thing you can do.
1. Why competing on
price is the most stupid
thing you can do
by Alex Valassidis | Sep 30, 2017
2. For me, there are 2 kind of business that compete on
price:
1.Those who can and
2.Idiots
Let me explain.
If you are a big supply chain like Carefour, Makro, or
Aldi, then you sell cheap and that is all right.
Why is that all right?
Because you have the power and the money to buy
huge quantities and sell them even cheaper than
the price you bought!
Hey Alex, how is that possible?
That is possible, my friend, because when you buy
huge quantities of cheese, you pay after 180 days,
and you sell this cheese in your supermarkets
cheaper than you bought it for cash.
The winning difference is because of the banks
interest, you gain in the bank by having your money
there for 180 days.
Heeee, and how much is that money, is not worth It!!!!
Again, you are wrong. It is worth it because you buy
the cheese not for the cheese, but to
use it as a decoy… meaning you attract the customers
in your shop because of the cheap cheese in order to
sell them other products at a profitable price.
—————————————————————————
But, let’s move away from this example that applies
only to a small category of businesses and let’s move
on the real world of small business and freelancers.
3. SCENARIO 1 (THE IDEAL)
1.LOCATION, LOCATION, LOCATION
If your shop has a prime location and your clientele are
passer-byers, then you can charge any price you like. The
reason why is because those clients are one-time clients
that buy the stuff you are selling out of need and
convenience.
I used to own an Internet Café in a very touristy location in
Greece some years ago. It was the most successful internet
café on the island, for one reason and one reason only: it
had a
prime location and my clients were tourists.
Of course, we offered a good service and of course we
were helpful, but
95{c274d49bb9d0eb56ca9f4ccc7d03482e3fd4b0ffce3feb11
eb8eeffb6fc4f98f} of its success laid on the fact that I had a
prime location.
This is what applies to all touristic shops around the world.
The rule is that you buy a given quality for very expensive
just because of the location and the urgency that your
customers have.
4. 2.MONOPOLY
Your shop or freelance service has the
monopoly in a specific area.
Let’s say you own the one and only
pharmacy in your village or you are the only
doctor in
your little town, I guarantee you are going
to have a steady clientele just because of
this fact.
IF ONE OF THOSE 2 FACTORS APPLIES, BE
RUTHLESS AND CHARGE RUTHLESSLY
EXPENSIVE. PEOPLE ARE GOING TO BUY
BECAUSE THEY DON’T HAVE ANOTHER
OPTION.
Are you old enough to remember long
distance charges for International calls
back in the 70s or 80s? This is a
typical example of how monopolies
skyrocket prices. Compare those
prices with today’s prices where mobile
phone companies and state telephone
companies compete in a free market
with VoIP providers and you get the
picture
5. SCENARIO 2
Your shop does not have a prime location, is selling what
hundreds of other shops are selling, or your freelancing
business is one out of thousands.
Even if that is the case, you know there are businesses and
other freelancers in your area
that sell more expensive items and are making more
revenue and more profit than you. How do they do that?
Are they better? Not necessarily… but they are doing
something different, right?
Let’s see.
1. DEFINE THE INDUSTRY
STANDARD AND DO BETTER!
EXAMPLE: ACCOUNTANT
A couple of months ago, I was searching to find an accountant
here in Barcelona. My case is different than the case of most
of the people here for some reasons.
6. 1.I am a foreigner with limited Spanish
knowledge
2.I sell online abroad, outside of Spain
partly outside of the European Union
I contacted several accounting
offices here and the majority offered
me the standard services an
accountant offers.
However, I chose the one I chose for
several reasons and none of them had
to do with a
cheap price… it was actually the
contrary.
When I called my accountant, he did
several things that the other
accountants did not.
7. 1.He talked to me personally and not his
assistant.
2.He offered me to come and see him in
his office and he also told me that he
was going to charge me for this visit!
(FREE IS NOT GOOD AND NOTHING
GOOD IS FREE.)
3.When I visited him, he answered all
my questions (in English), he gave me
additional.
Information that was very useful to me
without asking. He explained to me the
risks I had and proposed me
solutions. He gave me a roadmap How
we can start, which are the exact next
steps, where he can help me.
8. HE EDUCATED ME. HE OFFERED ME A
LEARNING EXPERIENCE. HE MADE
ME RECOMMENDATIONS I WAS NOT
AWARE OF. HE SPOKE ENGLISH. HE
WAS AN EXPERT IN INTRA
COMMUNITY TRANSACTIONS.
2. LITTLE DETAILS MAKE THE BIG
DIFFERENCE.
EXAMPLE GREEK RESTAURANT IN
GERMANY
You think that the big difference is the
core of the business you are offering?
Although the core of the business you
are offering and its quality is the main
subject of interest, but the little details
are those that make the big difference.
There is no better example for me than
this.
9. When Greek immigrants went to Germany as
workers back in the 60s, many of them started
their own restaurant business. It can be a long
discussion about the reasons that they were
so successful, however there is one thing that
does not go unnoticed.
When you visit a Greek restaurant in
Germany, the first think you get on the table is
a shot of ouzo. This is seen as a sign of
hospitality and a nice gesture of welcoming in
the
restaurant, however what it really is, is exactly
this: a nice marketing trick making the whole
Greek restaurant experience better and nicer
using the practice of reciprocity to give the
winning difference to his business. At this
time, no other restaurants were giving
anything for free, and while those Greeks
offered an ouzo shot (with minimal cost) for
free, they made the winning difference.
10. .
3. DEFINE WHO YOU
ARE AND WHO YOU
WANT TO ATTRACT
EXAMPLE DENTIST
You cannot sell everything to everyone
– no one can. Decide which customers
you want to have and offer them a
product or a service they want.
It is absolutely necessary to decide who
you want to attract.
You cannot sell to all because the “sad”
reality is that by selling to one group of
people, you exclude the other one.
My dentist for example has upper
medium-class patients… that is a
conscious choice of him.
How did he achieve that?
11. 1.He defined what was “Industry Standard”
and offered better. He offered better quality
of dental machines and a better service.
2.He had his praxis on a location where those
people worked and partly lived.
3.His praxis was next door to the American
Embassy, making him have employees
working on the embassy as his clients.
4.He hired an American girl at the reception.
5.He visited seminars abroad and offered
products and services known to his clients
but unknown to the locals, which made
him more appreciated from both groups.
6.He advertised on specific magazines and
avoided others.
7.He refused to treat customers that did not fit
his clientele’s image…regardless of if they
had the money to pay him or not.
8.He charged premium prices.
9.He had you always waiting – having a full
waiting room gave the impression of high-
demand.
12. 4. GIVE YOUR BUSINESS A UNIQUE
NAME
If you give a generic name to your business or job,
expect generic prices. Here are some examples:
Barber Shop – HairStudio
Taverna – Restaurant
Salesman – Sales
Consultant Lawyer – Legal
adviser
Electrician – Electrical
Expert
BY USING A DIFFERENT NAME FOR YOUR SHOP OR
YOUR SERVICES, YOU ARE INSTANTLY SELLING A
DIFFERENT PRODUCT OR SERVICE, YOU ARE SELLING
A DIFFERENT EXPIERIENCE TO YOUR CUSTOMER,
THEREFORE YOU ARE ELLIGIBLE TO CHARGE MORE.
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