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Take Responsibility.
See it, own it, solve it.
4
What does
“taking
responsibility”
look like?
“C’est
pas ma
job.”
4
4
Step outside
your comfort
zone.
4
Make
decisions.
4
Make
decisions.
4
Hold yourself
accountable.
That said…
Accountability comes from within
Questions?

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Editor's Notes

  1. Big idea: being easy to do business with does not just apply to our relationship with our customers. It equally applies to all of our internal interactions with each other.
  2. It means never saying these four words. It’s not somebody else’s problem. Don’t wait to be asked.
  3. They won’t all be good ones. Demand this freedom from your boss. OR, put another way.
  4. I’ve always hated this word. It’s really hard to define what it actually means. It’s almost easier to define it by what it’s not. What’s the opposite of personal accountability? Blaming someone or something else.
  5. This is why accountability is a personal thing. It comes from you, not me, not from your boss.