As custodians of intranets, our essential responsibility is content, but we usually think about the management of it rather than the quality of it. In addition, in many projects, the focus given to content is much less than that given to the technology or to collaboration, yet content is probably one of the most important aspects of building trust in an intranet. This session will cover aspects of building trust through content, including: - the different aspects involved in achieving trusted content - the elements that will help you and - examples of where these have been implemented.