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WHAT MAKES SOMEONE TRUST
ONLINE CONTENT?
@j05hpatel #intranets2016
5 PURPOSES OF AN INTRANET
WHY IS TRUST IMPORTANT ON AN INTRANET?
HOW DO WE BUILD TRUST?
PROPHET
Screenshots courtesy of Prophet
PINTEREST TUMBLR
PROPHET
Screenshots courtesy of Prophet
VINE INSTAGRAM
TITLE
HUMOUR
source: http://marketing.dws.la/write-sharable-blog-posts-without-using-clickbait
CLICK BAIT
TITLE EXAMPLES
Lose 8 Pounds in 2 Weeks
How Many of These Italian
Foods Have You Tried?
Examples of our work and services
More Than Half of Medical Advice
on ‘Dr. Oz’ Lacks Proof or Contradicts
Best Available Science
TIPS - TITLES
Reflect the need
Reference the audience
Keep it simple
Be specific
Keywords & findability
Add a summary
ACCREDIT
20132016
TIPS - ACCREDIT
Name
Department/
Area of expertise
Photo
Date stamp
FORMAT
VIDEOS APPS DIGITAL MAGAZINES MICROSITES
GAMESPODCASTSE-BOOKS
ILLUSTRATIONS INFOGRAPHICS WEBINARS
DILBERT
Source: http://fusion.net/story/33782/the-box-a-teens-horrifying-tale-of-solitary-confinement-at-rikers/
STORYBOARD
TIPS - FORMAT
Understand the different forms
available
Weigh up the time/cost
vs benefit
Don’t be afraid to
try them
SUPPORTING IMAGERY
TIPS – SUPPORTING IMAGERY
Include images
and showcase them
Use people/employees
Position them well
Images of your
workplace
Reflect culture
and brand
They should add value
USEFULNESS
TIPS/CHECKLIST - USEFUL CONTENT
Know your audience
What are the next steps
Define the purpose
Writing for the web
What will help them
make a decision
SOCIAL SUBSTANCE
TIPS/CONSIDERATIONS - SOCIAL SUBSTANCE
Change management
Close the loop
Is there any value add?
Make it simple
TITLE ACCREDIT FORMAT
IMAGERY USEFULNESS
SOCIAL
SUBSTANCE
SUMMARY – SIX WAYS TO BUILD TRUST
QUESTIONS?
COMMENTS?
THOUGHTS?
@j05hpatel #intranets2016
THANKS
ENJOY THE REST OF THE CONFERENCE
@j05hpatel #intranets2016

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What makes someone trust online content?