This document discusses key performance indicators (KPIs) and how to develop them. It defines KPIs and lists common types, including process, input, output, leading, lagging, outcome, qualitative, and quantitative KPIs. It provides steps for creating KPIs for a specific position, including defining objectives, identifying key result areas and tasks, determining work procedures, and creating KPIs to measure results. The document also notes mistakes to avoid when developing KPIs, such as creating too many or not linking them to strategy.