ServiceNow ITOM Visibility allows organizations to monitor and manage their IT operations by providing a comprehensive view of their infrastructure, applications, and services. It utilizes data collection and aggregation from various sources to facilitate real-time monitoring, automated problem resolution, and performance optimization. Organizations of all sizes and sectors, including healthcare, finance, and retail, can benefit from implementing ITOM tools to enhance service quality and drive business value.

1. What Is ServiceNow ITOM Visibility? [Who uses it, How It works, and How to get
started]
ITOM visibility refers to the ability to see, monitor, and manage all aspects of an
organization's IT operations, including IT infrastructure, applications, and services. It
provides organizations with a comprehensive view of their IT environment, enabling
them to quickly identify and resolve issues, optimize performance, and improve the
overall quality of IT services.
ServiceNow ITOM visibility can be achieved using IT operations management (ITOM)
tools and technologies. These tools collect and aggregate data from various sources,
such as network devices, servers, and applications, and provide real-time visibility into
the health and performance of the IT environment.
ITOM visibility can help organizations to improve their ability to:
• Monitor the performance and availability of IT services
• Identify and resolve issues quickly and efficiently
• Improve the efficiency of IT operations and reduce downtime
• Ensure compliance with industry regulations and internal policies
• Optimize resource utilization and reduce costs
Overall, ServiceNow ITOM visibility is essential for organizations to effectively manage
their IT operations and ensure that their IT environment functions optimally. With the
right ITOM tools and processes in place, organizations can improve the quality of their
IT services and drive business value.
Who uses ServiceNow ITOM Visibility?
ServiceNow ITOM visibility is used by organizations of all sizes and industries that rely
on technology to support their operations. It includes companies in the following
sectors:
1. IT departments: IT departments use ITOM visibility to monitor the performance
and availability of their IT infrastructure and services. Also, it helps identify and
resolve issues quickly and efficiently.
2. Healthcare: Healthcare organizations use ITOM visibility to ensure the
reliability and availability of critical IT systems and applications that support
patient care.
3. Finance: Financial institutions use ITOM visibility to monitor the performance
and availability of their trading systems and other critical applications. Also, it
ensures compliance with industry regulations.

2. 4. Retail: Retail companies use ITOM visibility to monitor the performance and
availability of their e-commerce platforms and other critical IT systems and
optimize resource utilization and reduce costs.
5. Manufacturing: Manufacturing companies use ITOM visibility to monitor the
performance and availability of their IT systems that support production. Also,
it ensures compliance with industry regulations.
Overall, any organization that relies on technology to support its operations and needs
to ensure the performance and availability of its IT systems and services can benefit
from ITOM visibility.
How does ServiceNow ITOM Visibility work?
ServiceNow ITOM visibility works by collecting and aggregating data from various
sources within an organization's IT environment and providing real-time visibility
into the performance and availability of IT systems, applications, and services.
The following is an overview of how ITOM visibility works:
1. Data collection: ITOM tools collect data from various sources, such as network
devices, servers, applications, and cloud services. The data collected may include
performance metrics, event logs, configuration data, and other relevant
information.
2. Data aggregation: The collected data is aggregated and normalized by the ITOM
tools, creating a unified view of the IT environment. It allows for easy analysis
and reporting. Also, it helps real-time monitoring of the performance and
availability of IT systems, applications, and services.
3. Real-time monitoring: ITOM tools provide real-time monitoring of the IT
environment, enabling organizations to identify and resolve issues as they arise
quickly. It can include alerts for critical events, such as system failures or
performance degradation, as well as proactive monitoring of performance
metrics, such as system utilization and response times.
4. Reporting and analysis: ITOM tools provide detailed reporting and analysis of
the IT environment, including performance metrics, event logs, and
configuration data. It allows organizations to gain insights into the performance
and availability of their IT systems, applications, and services and identify areas
for improvement.
5. Automated problem resolution: ITOM tools can automatically be configured to
resolve certain types of issues automatically. Such as low disk space or failed
services. It helps to minimize downtime and improve the overall efficiency of IT
operations.
Overall, ServiceNow ITOM visibility works by collecting and aggregating data from
various sources within an organization's IT environment and providing real-time
visibility and control over the performance and availability of IT systems, applications,

3. and services. It allows organizations to improve the quality of their IT services, reduce
downtime, and drive business value.
How to get started with ServiceNow ITOM visibility?
Getting started with ServiceNow ITOM visibility involves several steps, including
assessing your current IT environment, identifying your requirements, and selecting
the right ITOM tools and technologies. The following is a high-level overview of how to
get started with ITOM visibility:
1. Assess your current IT environment: Start by taking stock of your current IT
environment, including your IT systems, applications, and services. It will help
you to understand the scope of your ITOM visibility project and to identify areas
for improvement.
2. Identify your requirements: Determine what you need to monitor, the type of
data you need to collect, and the level of visibility you need. It will help you to
select the right ITOM tools and technologies to meet your needs.
3. Select the right ITOM tools: Evaluate different ITOM tools and technologies, and
select the ones that best meet your requirements. Consider factors such as ease
of use, cost, scalability, and integration with your existing IT environment.
4. Implement the ITOM solution: Once you have selected the right ITOM tools, you
can start the implementation process. It may involve configuring the tools,
integrating them with your existing IT environment, and testing the solution to
ensure that it meets your requirements.
5. Monitor and optimize: Once you have implemented the ITOM solution, you can
start monitoring your IT environment in real time. You can use the data collected
to optimize your IT systems, applications, and services and continuously
improve your IT services' quality.
6. Expand and evolve: As your IT environment evolves, you may need to expand or
modify your ITOM solution. Continuously assess your IT environment and ITOM
requirements, and make changes as necessary to ensure that you have the
visibility and control you need to support your IT operations.
Overall, getting started with ServiceNow ITOM visibility requires careful planning and
a step-by-step approach. By following these steps, you can ensure that you have the
right ITOM solution to support your IT operations and drive business value.