This unique training programme seeks to transfer flight captains’ decision-making, leadership and communication skills to senior managers. Participants learn how to apply proven techniques from the flight deck for complex decisions in a fast changing evnrionment (VUCA). Realistic scenarios in our flight simulations are a challenge even for the toughest manager.

1. © 2017 Capitum │ Eva Best │ www.capitum.com │ decsion-making@capitum.com LinkedIn
Simulation-based learning & reflection for executives
Learning from flight captains
Decision-making | Collaboration | Communication | Leadership

2. Learning from flight captains
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”It’s a ‘Triple-A-
programme’: Flying is
attractive, the captains are
authentic and the content is
highly applicable.“
“The workshop provides an
excellent balance between
theory and real life.”
Using the Capitum flight simulation programme
to address the following topics
Flight
Simulation

3. © 2017 Capitum │ www.capitum.com | 3
Learning from flight captains
Using the Capitum flight simulation programme
to address the following topics – details
Decision-making
Intuitive decision-making: Understand the advantages and limitations of intuition – avoid
decision-making traps and biases
Structured decision-making: Apply a structured decision-making procedure to avoid making
rash decisions (e.g.: FORDEC, a method applied by pilots)
Risk management: Improve capability to accept and handle reasonable risks
Collaboration
Team management: Empower the team to deliver maximum performance, even under time
pressure and in adverse conditions
Hierarchy: Be aware of the benefits of collaboration across hierarchical boundaries
Shared decision-making: Be aware of your individual limitations in challenging situations and
of the benefits of a team
Communication
Prioritise: Separate relevant from non-relevant information under time pressure
Assumptions: Challenge basic assumptions and encourage team members to speak up
Feedback: Accept feedback from others and give constructive feedback
Concerns: Voice concerns and listen to concerns of others
Leadership
Put innovation first: Think differently and look for several possible solutions – then evaluate
them
Failure management: Admit errors and reverse decisions if necessary
Shared Mental Model: Define clear and mutually agreed targets and align the team around
them

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Learning from flight captains
Participants fly
the aircraft
The participants (cockpit
crews) fly the aircraft by using
the Capitum flight software.
Team management
& decision-making
scenarios
The crews will be faced with
different scenarios and
decision-making dilemmas that
they have to resolve.
Debriefing
Based on the observation of
the coaches/captains during
the simulation and data from
the flight recorder
The participants fly the aircraft
In realistic flight simulations participants become pilots,
facing authentic challenges
Teamwork
Crew 1 Crew 2 Crew 3

5. What can executives learn from flight captains?
© 2017 Capitum │ www.capitum.com | 5
Learning approach
Action learning
The methodology follows the experiential learning cycle. Each
experience is followed by a debriefing and reflection session.
Simulations
During the flight simulations the participants learn how to apply proven
techniques for decision-making, communication and team management.
A realistic flight scenario is a challenge even for the toughest manager.
The simulations will be conducted with the Capitum flight simulation
software.
Reflection
The debriefing and reflection sessions are the cornerstones of the
workshop. Participants receive a systematic review and analysis of their
team and individual performance during the simulations from the flight
captains and coaches.
Transfer
Concise presentations and real cases explain the importance of non-
technical skills as the main parallel between the cockpit and
management and provide an insight into decision-making methods in
the cockpit.
Faculty
The programme is conducted by commercial flight captains and
management coaches. The flight captains fly commercial aircrafts and
are Senior Examiners on behalf of the Civil Aviation Authorities.
“I have rarely taken part in a
workshop that has brought
so many valuable insights in
such a short space of time.“
“A professionally conducted
workshop with a high input-
output ratio.“
“The workshop provides an
excellent balance between
theory and real life.“

6. © 2017 Capitum │ www.capitum.com
For further information please
contact me on LinkedIn or send an
email to: decision-making (at)
capitum.com
Eva Best
Capitum Consulting GmbH
Switzerland