This document provides an overview of the Work Focused Improvement (WFI) approach to management. It discusses two traditional management models, the control model and commitment model, and introduces WFI as a unique approach. WFI focuses on distinguishing between linear and non-linear work and designing systems to match each work type. It emphasizes focusing on work, performance and results rather than feelings or politics. The document then summarizes key aspects of WFI including environmental analysis, identifying key performance indicators, designing incentive pay systems, and ongoing improvement. Case studies show organizations achieving over 30% annual improvement using this approach.
24. Megan Patton Items from Article:
Over 30%
total
improvement
each year,
and a
total of
143%
improvement
in 3 years
She earns an incentive bonus every month, and in one
recent month, she earned a $2,100 bonus on top of
her regular pay.
“It’s a fun atmosphere to work in. I don’t mind coming
to work every day,” she said. I don’t get stressed
out about it.”
It’s important to note that she is producing at
more than 6 times the team average from
one year earlier … and morale is up!
25. Quality Charts Processed per Person
80,000
180
160
70,000
140
60,000
120
50,000
100
40,000
80
Over 30%
total
improvement
60
each year,
and a 40
total of
143%
20
improvement
in 3 years
30,000
Charts Billed
Employee Count
Linear (Employee Count)
Linear (Charts Billed)
20,000
10,000
Apr-02
Feb-02
Dec-01
Oct-01
Aug-01
Jun-01
Apr-01
Feb-01
Dec-00
Oct-00
Aug-00
Jun-00
Apr-00
Feb-00
Dec-99
Oct-99
Aug-99
Jun-99
0
Apr-99
0
Three Years of
Steady
Improvement
Under Work
Focused
Improvement
Actual data from a
medical billing company
26. Long Term Care Division
Close Files [inclusive]
Post EOBs [inclusive]
Issue Bill ( invoice) [inclusive]
Issue PO [inclusive]
Verify Order (Order Intake)
Verify Medicare #
450.00
400.00
40% Reduction In
Force after 9 work days
on Pay System
350.00
300.00
250.00
200.00
150.00
100.00
50.00
3/31/2004
3/30/2004
3/29/2004
3/28/2004
3/27/2004
3/26/2004
3/25/2004
3/24/2004
3/23/2004
3/22/2004
3/21/2004
3/20/2004
3/19/2004
3/18/2004
3/17/2004
3/16/2004
3/15/2004
3/14/2004
3/13/2004
3/12/2004
3/11/2004
3/10/2004
3/9/2004
3/8/2004
3/7/2004
3/6/2004
3/5/2004
3/4/2004
3/3/2004
3/2/2004
3/1/2004
0.00