- The document outlines the agenda for a business English class on travel, including checking attendance and homework, reviewing vocabulary, listening exercises, reviewing language grammar around the future tense, watching a video on useful phone English expressions, and doing a case study role play activity. - The case study role play involves a manager from a company arranging a seminar contacting an airline account manager to discuss travel logistics for the seminar taking place in July. - Students will read an article on travel as homework and complete related exercises.

1. TRAVEL Week 4 Business English Professor Hayashi Monday, March 21st

2. Today’s Class It’s going to be a blast! Attendance and Homework Check (pg. 8) Quick Review (GAME!) Vocabulary Listening Language Review Break Useful Language (Video) Case Study

3. HOMEWORK EXERCISE C True True True False False False False True EXERCISE D The best summary is C. EXERCISE B Coach – US Burberry – UK Gucci – Italy 2. Gucci

4. Quick Review Name as many of the ‘partnership words’ as you can (e.g. brand ______ and product _______) 2. FILL IN THE BLANK USING PS OR PC: At the moment I ________ (work) for Guinness. We usually ________(sell) our beer to intoxicated students like you! Once a month, we _______ (develop) a promotion to entice our customers. Nowadays, many people ________ (drink) Guinness because of St. Patrick’s Day. 3. What is the major issue that Harley Davidson faces and how do you propose the company resolves it?

5. VOCAB – pg. 15 – exercise A&B Work IN PAIRS on exercise A & B If you finish, please do exercise A & B on page 14 Underground Downtown Hand luggage Single Round Trip Motorway Public Toilet Lift Economy Class Schedule Parking Lot subway City centre Carry-on baggage One way return freeway Rest room elevator Coach class timetable Car park

6. VOCAB – pg. 15 - answers Freeway Parking lot Carry-on baggage Subway Schedule Downtown Elevator

7. LISTENING – pg. 16 exercise A, B - Good organization Balancing cost with comfort Being patient B) “ It’s particularly important to establish good face-to-face relations with colleagues or with customers”

8. LISTENING – pg. 16 exercise C, D, E

9. LANGUAGE REVIEW – THE FUTURE Page 18

10. LANGUAGE REVIEW – Page 18 - In PAIRS, work on exercise A, B, C – CHAT IT UP! EXERCISE A I’ll take (decided at the time) are you going to (intend to) are going to offer (have already decided to) I’ll fax (decided at the time) going to learn (intend to do) EXERCISE B arrives ‘ re staying begins am travelling departs are seeing EXERCISE C fixed arrangement program decided at the time of speaking decided at the time of speaking program decided at the time of speaking program decided at the time of speaking

11. Telephone English Watch the video and underline any of the “useful language” you hear at the bottom of PAGE19 http://www.youtube.com/watch?v=m-W6dXfm7YE&feature=related 2) Role Play exercise D with a partner - you can loosely use this idea, but BE CREATIVE - DO NOT write down a dialogue; write a plan, but not every word

12. CASE STUDY ICON LA Seminar for senior managers Friday July 5 th – Sunday July 7 th Work hard, relax, enjoy the hotel amenities, explore surrounding area, have a good time Stylish, value for money Company Based in Wants to organize Dates Objectives Hotel Characteristics

13. CASE STUDY STAGE 1 MANAGER, ICON’s travel service (pg. 140) ACCOUNT MANAGER, UNIVERSAL AIRLINES (pg. 147) STAGE 2 MANAGER, ICON’s travel service (pg. 142) ACCOUNT MANAGER, UNIVERSAL AIRLINES (pg. 149) STAGE 3 Choose the best hotel! Consider advantages & disadvantages

14. Homework! Read the article on page 17 Complete exercise B & C Have an AMAZING week!