This document discusses how webinars can move customers through the sales cycle based on case studies. It provides examples of 5 case studies of companies that used webinars to generate leads, educate audiences, and drive sales. It also outlines best practices for webinars, including identifying relevant topics, recruiting knowledgeable speakers, and measuring key performance indicators before, during and after webinars to track outcomes. The document advocates planning webinars around market trends and challenges to position a company as a thought leader.
Part 2 Winning Minds and Markets with Thought Leadership WebinarsWebAttract, LLC
Webinars are a top B2B marketing tactic, but rather than simply doing a one-off webinar, you should consider a multi-webinar strategy for ongoing success.
In this 2-part series, I examine emerging and global brands that have developed a winning thought leadership webinar series and then go behind the scenes for a look at the metrics and methods that made them work.
In Part 1, I focus on the "why" of this topic and reveal the benefits of a series over a "1-off" webinar, provide 3 actual case studies of B2B and SMB outcomes, and share best pracites and lessons learned.
In Part 2, I drill down into the "how" by discussing how 2 well known technology companies, (Intel and GE) created Care Innovations, and how they leveraged thought leadership to establish a new category and capture sales leads.
I also cover off on 6 key metrics for delivering predictable outcomes, and close off with some planning tips to pull it all together.
The Perfect Webinar - How Niche Publishers Can Make Serious Money, Build Audi...WebAttract, LLC
Join Carl Landau, Grand Poobah of Niche Media and Mike Agron, WebAttract Co-Founder, as they discuss why webinars rank as a top content marketing tactic. Several case studies are showcased as to why webinars are a natural fit for niche publishers.
Other topics include what’s involved in producing and hosting a successful webinar, revenue models and the top 10 webinar blunders to avoid at all costs. The webinar closes out with some ideas on how to get started marketing webinars to existing advertisers or new prospects, including a live Q/A audience session. - See more at: http://www.webattract.com/pages/webinars_featured.shtml#sthash.LiVldzKw.dpuf
Using Market Disruptions to Build Your Next Webinar CampaignWebAttract, LLC
Timely industry news or shifts cause market disruption. Businesses that can speak to relevant current events can build awareness and build a strong case around their own offerings.
These disruptions can take a webinar on a related topic from being a “nice to attend” to a “must attend.”
This content is based on a webinar of the same title and covers how to:
• Choose topics that resonate with webinar audiences today
• Use market and industry disruptions to your advantage
• Utilize existing content that amplifies your thought leadership
Don't Do Just One Webinar - Create a Winning Thought Leadership SeriesWebAttract, LLC
This deck was used for a session at the 2013 Content Marketing World. Attending were demand generation professionals who wanted to hear about the business challenges and outcomes of 5 actual B2B case studies,including the rationale for why each brand went beyond doing a "1 off" webinar, and instead, did a webinar series.
How to Automate Low Touch Customer SuccessGainsight
The most successful Enterprise SaaS companies know that growing revenue only through new customer acquisition is the less efficient way to scale. Rather, they understand that growing revenue within your existing customer base - through up-sells, cross-sells, and expanded use - is the most profitable way to scale.
In fact, Enterprise SaaS companies that grow revenue - and company valuation - by expanding revenue within their existing customer base also know the key to making this work is to focus on - and operationalize - Customer Success.
This presentation - How to Automate Low Touch Customer Success - is from Pulse 2014, the biggest Customer Success industry event ever and included panelists from Blackbaud, Huddle, New Relic
Part 2 Winning Minds and Markets with Thought Leadership WebinarsWebAttract, LLC
Webinars are a top B2B marketing tactic, but rather than simply doing a one-off webinar, you should consider a multi-webinar strategy for ongoing success.
In this 2-part series, I examine emerging and global brands that have developed a winning thought leadership webinar series and then go behind the scenes for a look at the metrics and methods that made them work.
In Part 1, I focus on the "why" of this topic and reveal the benefits of a series over a "1-off" webinar, provide 3 actual case studies of B2B and SMB outcomes, and share best pracites and lessons learned.
In Part 2, I drill down into the "how" by discussing how 2 well known technology companies, (Intel and GE) created Care Innovations, and how they leveraged thought leadership to establish a new category and capture sales leads.
I also cover off on 6 key metrics for delivering predictable outcomes, and close off with some planning tips to pull it all together.
The Perfect Webinar - How Niche Publishers Can Make Serious Money, Build Audi...WebAttract, LLC
Join Carl Landau, Grand Poobah of Niche Media and Mike Agron, WebAttract Co-Founder, as they discuss why webinars rank as a top content marketing tactic. Several case studies are showcased as to why webinars are a natural fit for niche publishers.
Other topics include what’s involved in producing and hosting a successful webinar, revenue models and the top 10 webinar blunders to avoid at all costs. The webinar closes out with some ideas on how to get started marketing webinars to existing advertisers or new prospects, including a live Q/A audience session. - See more at: http://www.webattract.com/pages/webinars_featured.shtml#sthash.LiVldzKw.dpuf
Using Market Disruptions to Build Your Next Webinar CampaignWebAttract, LLC
Timely industry news or shifts cause market disruption. Businesses that can speak to relevant current events can build awareness and build a strong case around their own offerings.
These disruptions can take a webinar on a related topic from being a “nice to attend” to a “must attend.”
This content is based on a webinar of the same title and covers how to:
• Choose topics that resonate with webinar audiences today
• Use market and industry disruptions to your advantage
• Utilize existing content that amplifies your thought leadership
Don't Do Just One Webinar - Create a Winning Thought Leadership SeriesWebAttract, LLC
This deck was used for a session at the 2013 Content Marketing World. Attending were demand generation professionals who wanted to hear about the business challenges and outcomes of 5 actual B2B case studies,including the rationale for why each brand went beyond doing a "1 off" webinar, and instead, did a webinar series.
How to Automate Low Touch Customer SuccessGainsight
The most successful Enterprise SaaS companies know that growing revenue only through new customer acquisition is the less efficient way to scale. Rather, they understand that growing revenue within your existing customer base - through up-sells, cross-sells, and expanded use - is the most profitable way to scale.
In fact, Enterprise SaaS companies that grow revenue - and company valuation - by expanding revenue within their existing customer base also know the key to making this work is to focus on - and operationalize - Customer Success.
This presentation - How to Automate Low Touch Customer Success - is from Pulse 2014, the biggest Customer Success industry event ever and included panelists from Blackbaud, Huddle, New Relic
How to Drive Efficiency With Automated Customer Success PlaysAmity
Automating success plays is a strong and reliable way to increase your efficiency while driving transparency and consistency throughout your customer engagements.
From high touch to low touch engagement models, there are ways to leverage automation to increase your productivity and that of your team, while exceeding your customer’s expectation with value-driven, timely engagements and actions.
Optimizely Connect with Tealium: How segmentation lets you create targeted on...Optimizely
Optimizely Connect is a webinar series that we conduct with our best-in-class technology partners. The purpose is to give you some insight into how different technologies work together effectively so that anyone who is either using them already, or considering integrating these, can understand the ways that they can be used to optimize your customer’s user experience.
These webinars will highlight use cases, best practices and give you actionable insights that’ll help you uncover ways to continue turning data into action.
You can sign up for free for the remaining webinars:
http://pages.optimizely.com/optimizely-connect.html
Customer Success Webinar Series: How Automation is revolutionizing Customer S...Gainsight
As companies grow they inevitably have multiple customer segments to manage. The truth is, not all customers should be treated the same. A Customer Success strategy that scales uses technology to extend the reach of the Customer Success team in a way that still drives value for the customer. Embracing automation and 1:Many strategies is becoming a cornerstone of any mature Customer Success strategy.
User Journey for the Digital Customer ExperienceHCL Technologies
Digitalization has impacted the user journeys which were relatively linear until now. With the amount of digitalization adoption through mobility social and analytics and cloud, companies have managed to alter not only the buying patterns for the customers, but also the user journeys. User journeys have been impacted in 4 ways. One, the customer service has moved beyond the company. Customers access resources present online to troubleshoot their problems. Peer to Peer service networks are accelerating the customer service moving beyond the company. Customers today are able to pay for what they use by selecting specific services enabled by companies. Companies are also able to target customer segments better with information about their wants.
This PPT is about a sales playbook. It is a systematic organization of all marketing and sales assets. Each asset is mapped to the buyer’s position in the sales cycle. It serves as a GPS for the channel partners.
The keys to scaling your customer success programGainsight
Keys to Scaling Your Customer Success Program
In a recent Sandhill.com poll of Silicon Valley executives, many execs expressed concern over scaling their customer success teams while maintaining a high quality and personalized service experience for their customers. At Gainsight, we don’t believe scale and quality to be mutually exclusive.
There are 3 key areas of focus that can ensure companies achieve their customer success goals and realize the economies of scale that are so important to growing businesses. On June 25th at 10 am PDT, Lincoln Murphy, Customer Success Evangelist at Gainsight and world renowned SaaS expert, will show you how a customer success strategy focused on segmentation, automation, and documentation is key to scaling Customer Success. A customer success program that lacks strategic thinking in any of these areas is sure to fall short and unlikely to achieve scale or meaningful results.
In this 60 minute webinar on the keys to scale we will discuss:
- How can you implement automation without harming customer relationships?
- What is the right strategy to segment your customer base?
- Which process are important to document and which aren’t?
The most successful Enterprise SaaS companies know that growing revenue only through new customer acquisition is the less efficient way to scale. Rather, they understand that growing revenue within your existing customer base - through up-sells, cross-sells, and expanded use - is the most profitable way to scale.
In fact, Enterprise SaaS companies that grow revenue - and company valuation - by expanding revenue within their existing customer base also know the key to making this work is to focus on - and operationalize - Customer Success.
Customer-centricity is the new imperative, but most organizations are not prepared to transform the way they work to deliver a relevant, personalized customer experience at scale. Designed for those who have been exposed to Journey Mapping, this interactive workshop will share Accenture’s Customer Journey Management framework for guiding the omni-channel customer experience with agility and at scale. During the session you will assess your organization’s design, governance and operating model dimensions to identify capability gaps in delivering on your vision of customer-centricity.
In a working session you will prioritize the gaps in your organization’s capabilities to implement the Customer Journey Management framework. The workshop will help you visualize how to manage the dramatic increase in data, segments, content, collaboration, and compliance that come with high-fidelity journey mapping and omni-channel marketing. We will discuss your specific challenges, as well as real world examples of operating model innovations from companies across industries and levels of maturity. This session will help you prepare your company to identify and respond to customer experience opportunities with new levels of agility and scale.
Content marketing For Marketing Automation DemandGen
Trying to connect the dots between Content Marketing and Marketing Automation? Join DemandGen for another exploration of B2B Marketing Automation best practice. This webcast will be looking at the relationship between Content Marketing and Marketing Automation. We’ve put together another panel of smart b2b practitioners. This month’s insights are provided by Doug Kessler of Velocity Partners, author of The B2B Content Marketing Workbook and Bob Apollo, founder of Inflexion-Point, B2B Sales and Marketing Performance Improvement specialists.
We’ll be taking a closer look at the relationship between Marketing Automation and Content Marketing:
- Rules of thought leadership
- Aligning content to the buying cycle
- Best practices: Building an integrated content marketing strategy with Marketing Automation tools
- B2B content marketing examples and successes
- Measuring the results
Purchasing Power: Scott Wheeler & Prakash MuthukrishnanGamePlanConference
Explore strategies for optimizing your digital business over time, to maximize revenue from both new and existing customers. Explore techniques and repeatable models to drive new customer acquisition and increase website visitor sales conversions.
Lead Generation Best Practices | Kaseya Partner Program VAR Onboarding ToolDavid Castro
Best practices in lead generation, including 9 proven techniques, to help VARs generate sales demand (in SMB markets). Content includes the following: marketing campaign preparation, content planning, content publishing, lead generation techniques, lead conversion techniques, and analytics & tools. Several templates, many real world examples, and numerous best-practice tools included. Presented by Kaseya. February 2015
Whether you're selling items on your website or trying to catch leads, you have a conversion funnel. Understanding the path and drop off points in that path are the key to success to optimize your conversion funnel. We will talk about the easiest ways to track this funnel and how to make sense of all the data you have collected. We will even talk about methods to discover why your users are dropping off and the most effective ways to address it. This talk will also look at the different tools including Google Analytics, HotJar, Mixpanel and Kissmetrics and how each of them can help you track your conversion funnel.
Presented at WordPress Orlando Meetup on July 26th 2016
Marketing Funnel, Customer Journey & Persona Mapping by VirtualCMO Feb 2014Shane Lennon
This is part 2 of multi-part series of frameworks, practical tools, skills and examples of tools to help marketing teams (and organizations) adopt in the digital world.
There are plenty of other approaches and some are more 360 customer relationship – we took these approaches as they fit most organizations and cultures we work with or where they are in the adoption curve and are stepping stones towards that 360 degree approach. We focused on the digital funnel for use in marketing, customer journey and persona profile mapping.
This is part 2 the basic frameworks for a digital (any/all) marketing core competency and team – the focus on being customer centric and taking an outside-in view of the market.
Digital transformation is often more about business and culture shift than technology. Christine will share the changes that Cintas needed to make in their business more than the tech platform itself – and how they pulled it off. Hear about the business side of their digital transformation and how they took a step back from jumping into an “IT Project” to set an overall vision, enable organizational change, and bring the entire team along on the journey.
Customer Journey Officer – The New CMO | Michael Lazerow – Chief Strategy Off...Conductor
Surprising and delighting your customers is foundational to marketing, but focusing only on campaigns to achieve this can create disconnect with customers. Companies must make the most out of every customer interaction by transforming single moments into personalized journeys. The CMO is now the Customer Journey Officer, whose role is to define and optimize the customer journeys across ALL touch points – marketing, sales, service & product experience.
Join two SAP hybris execs who will explore the 10 stages of transforming your B2B organization to a digital business, based on their experiences implementing hybris commerce and other digital systems prior to joining SAP | hybris, when they were execs at Bobcat and Aramark. You will leave with a B2B e-commerce roadmap and best practices that you can apply immediately to your organization. Participants will also receive a complimentary copy of hybris’ 30-page guide “How to Transform Your Business for Omni-Channel Success.”
How to Use Experimentation to Optimize Your Product and BusinessOptimizely
One thing that separates great product teams from the rest is how well they use analytics and experimentation to make decisions. Product teams live in a data-driven world and the bar is rising.
Analytics increasingly offer greater transparency into understanding how your customers are using your product, what’s working, and what isn't. A strong experimentation mindset enables you to systematically drive improvement.
In this webinar, product management expert Dan Olsen shares his Lean Product Analytics Process: a methodical, step-by-step approach to improving your product with analytics and experimentation. Dan also shares advice from his book The Lean Product Playbook, illustrating the concepts with real-world examples and case studies.
Watch the recording to learn how to harness the power of analytics and experimentation to improve your product.
Thanks everyone who attended this session. Feel free to like it and share it with others.
Interested in actionable business intelligence? Sign up or learn more here: http://bit.ly/boldpminsights.
Topic: “5 Prescriptions for Attracting, Engaging and Converting Your Audience”
LinkedIn Pulse: http://bit.ly/bldpmiwa0602
Slideshare: http://bit.ly/bldpmi0602
Video: http://bit.ly/video0602
Introduction
Today, more than ever, webinar attendees are on a journey to become better educated to make more informed decisions about your offerings.
A well-executed webinar can help business executives and managers go beyond sound bites to tell a great story with demonstrable business outcomes for both your prospects and existing customers.
Using actual examples, we will discuss how webinars are a great tool for businesses to provide leverage to educating their prospects and move them through their buying journey to ultimately become their customers and future advocates.
Become an Master Webinar Producer
Our friends at WebAttract are offering a 10% discount on their WebinarReady training courses to BoldPM Insights followers. 100% money back guarantee if you don’t get the results you want. The limited time special discount code to use is VIPBoldPM. Learn More: http://bit.ly/1o9vW4K.
Become a Speaker
Contact Hector Del Castillo if you are an author, or experienced speaker and have engaging topics for executives, managers and business leaders.
Hector Del Castillo, CPM, CPMM
Contact: hmdelcastillo@gmail.com Connect: linkd.in/hdelcastillo Follow: @hmdelcastillo
5 Prescriptions for Attracting and Engaging Your AudienceWebAttract, LLC
A well-executed marketing webinar can help attendees grow into healthy customers and advocates.
Based on a recent webinar with the Content Marketing Institute and Adobe Connect, here's the 5 prescriptions covered:
1. Pick a winning topic that connects
2 Using KPIs and metrics to validate if you're on track or, if you're not
3. Motivate fence sitters to register
4. Make your speakers shine with table reads & dress rehearsals
5. Use lifecycle intelligence for post webinar follow up
How to Drive Efficiency With Automated Customer Success PlaysAmity
Automating success plays is a strong and reliable way to increase your efficiency while driving transparency and consistency throughout your customer engagements.
From high touch to low touch engagement models, there are ways to leverage automation to increase your productivity and that of your team, while exceeding your customer’s expectation with value-driven, timely engagements and actions.
Optimizely Connect with Tealium: How segmentation lets you create targeted on...Optimizely
Optimizely Connect is a webinar series that we conduct with our best-in-class technology partners. The purpose is to give you some insight into how different technologies work together effectively so that anyone who is either using them already, or considering integrating these, can understand the ways that they can be used to optimize your customer’s user experience.
These webinars will highlight use cases, best practices and give you actionable insights that’ll help you uncover ways to continue turning data into action.
You can sign up for free for the remaining webinars:
http://pages.optimizely.com/optimizely-connect.html
Customer Success Webinar Series: How Automation is revolutionizing Customer S...Gainsight
As companies grow they inevitably have multiple customer segments to manage. The truth is, not all customers should be treated the same. A Customer Success strategy that scales uses technology to extend the reach of the Customer Success team in a way that still drives value for the customer. Embracing automation and 1:Many strategies is becoming a cornerstone of any mature Customer Success strategy.
User Journey for the Digital Customer ExperienceHCL Technologies
Digitalization has impacted the user journeys which were relatively linear until now. With the amount of digitalization adoption through mobility social and analytics and cloud, companies have managed to alter not only the buying patterns for the customers, but also the user journeys. User journeys have been impacted in 4 ways. One, the customer service has moved beyond the company. Customers access resources present online to troubleshoot their problems. Peer to Peer service networks are accelerating the customer service moving beyond the company. Customers today are able to pay for what they use by selecting specific services enabled by companies. Companies are also able to target customer segments better with information about their wants.
This PPT is about a sales playbook. It is a systematic organization of all marketing and sales assets. Each asset is mapped to the buyer’s position in the sales cycle. It serves as a GPS for the channel partners.
The keys to scaling your customer success programGainsight
Keys to Scaling Your Customer Success Program
In a recent Sandhill.com poll of Silicon Valley executives, many execs expressed concern over scaling their customer success teams while maintaining a high quality and personalized service experience for their customers. At Gainsight, we don’t believe scale and quality to be mutually exclusive.
There are 3 key areas of focus that can ensure companies achieve their customer success goals and realize the economies of scale that are so important to growing businesses. On June 25th at 10 am PDT, Lincoln Murphy, Customer Success Evangelist at Gainsight and world renowned SaaS expert, will show you how a customer success strategy focused on segmentation, automation, and documentation is key to scaling Customer Success. A customer success program that lacks strategic thinking in any of these areas is sure to fall short and unlikely to achieve scale or meaningful results.
In this 60 minute webinar on the keys to scale we will discuss:
- How can you implement automation without harming customer relationships?
- What is the right strategy to segment your customer base?
- Which process are important to document and which aren’t?
The most successful Enterprise SaaS companies know that growing revenue only through new customer acquisition is the less efficient way to scale. Rather, they understand that growing revenue within your existing customer base - through up-sells, cross-sells, and expanded use - is the most profitable way to scale.
In fact, Enterprise SaaS companies that grow revenue - and company valuation - by expanding revenue within their existing customer base also know the key to making this work is to focus on - and operationalize - Customer Success.
Customer-centricity is the new imperative, but most organizations are not prepared to transform the way they work to deliver a relevant, personalized customer experience at scale. Designed for those who have been exposed to Journey Mapping, this interactive workshop will share Accenture’s Customer Journey Management framework for guiding the omni-channel customer experience with agility and at scale. During the session you will assess your organization’s design, governance and operating model dimensions to identify capability gaps in delivering on your vision of customer-centricity.
In a working session you will prioritize the gaps in your organization’s capabilities to implement the Customer Journey Management framework. The workshop will help you visualize how to manage the dramatic increase in data, segments, content, collaboration, and compliance that come with high-fidelity journey mapping and omni-channel marketing. We will discuss your specific challenges, as well as real world examples of operating model innovations from companies across industries and levels of maturity. This session will help you prepare your company to identify and respond to customer experience opportunities with new levels of agility and scale.
Content marketing For Marketing Automation DemandGen
Trying to connect the dots between Content Marketing and Marketing Automation? Join DemandGen for another exploration of B2B Marketing Automation best practice. This webcast will be looking at the relationship between Content Marketing and Marketing Automation. We’ve put together another panel of smart b2b practitioners. This month’s insights are provided by Doug Kessler of Velocity Partners, author of The B2B Content Marketing Workbook and Bob Apollo, founder of Inflexion-Point, B2B Sales and Marketing Performance Improvement specialists.
We’ll be taking a closer look at the relationship between Marketing Automation and Content Marketing:
- Rules of thought leadership
- Aligning content to the buying cycle
- Best practices: Building an integrated content marketing strategy with Marketing Automation tools
- B2B content marketing examples and successes
- Measuring the results
Purchasing Power: Scott Wheeler & Prakash MuthukrishnanGamePlanConference
Explore strategies for optimizing your digital business over time, to maximize revenue from both new and existing customers. Explore techniques and repeatable models to drive new customer acquisition and increase website visitor sales conversions.
Lead Generation Best Practices | Kaseya Partner Program VAR Onboarding ToolDavid Castro
Best practices in lead generation, including 9 proven techniques, to help VARs generate sales demand (in SMB markets). Content includes the following: marketing campaign preparation, content planning, content publishing, lead generation techniques, lead conversion techniques, and analytics & tools. Several templates, many real world examples, and numerous best-practice tools included. Presented by Kaseya. February 2015
Whether you're selling items on your website or trying to catch leads, you have a conversion funnel. Understanding the path and drop off points in that path are the key to success to optimize your conversion funnel. We will talk about the easiest ways to track this funnel and how to make sense of all the data you have collected. We will even talk about methods to discover why your users are dropping off and the most effective ways to address it. This talk will also look at the different tools including Google Analytics, HotJar, Mixpanel and Kissmetrics and how each of them can help you track your conversion funnel.
Presented at WordPress Orlando Meetup on July 26th 2016
Marketing Funnel, Customer Journey & Persona Mapping by VirtualCMO Feb 2014Shane Lennon
This is part 2 of multi-part series of frameworks, practical tools, skills and examples of tools to help marketing teams (and organizations) adopt in the digital world.
There are plenty of other approaches and some are more 360 customer relationship – we took these approaches as they fit most organizations and cultures we work with or where they are in the adoption curve and are stepping stones towards that 360 degree approach. We focused on the digital funnel for use in marketing, customer journey and persona profile mapping.
This is part 2 the basic frameworks for a digital (any/all) marketing core competency and team – the focus on being customer centric and taking an outside-in view of the market.
Digital transformation is often more about business and culture shift than technology. Christine will share the changes that Cintas needed to make in their business more than the tech platform itself – and how they pulled it off. Hear about the business side of their digital transformation and how they took a step back from jumping into an “IT Project” to set an overall vision, enable organizational change, and bring the entire team along on the journey.
Customer Journey Officer – The New CMO | Michael Lazerow – Chief Strategy Off...Conductor
Surprising and delighting your customers is foundational to marketing, but focusing only on campaigns to achieve this can create disconnect with customers. Companies must make the most out of every customer interaction by transforming single moments into personalized journeys. The CMO is now the Customer Journey Officer, whose role is to define and optimize the customer journeys across ALL touch points – marketing, sales, service & product experience.
Join two SAP hybris execs who will explore the 10 stages of transforming your B2B organization to a digital business, based on their experiences implementing hybris commerce and other digital systems prior to joining SAP | hybris, when they were execs at Bobcat and Aramark. You will leave with a B2B e-commerce roadmap and best practices that you can apply immediately to your organization. Participants will also receive a complimentary copy of hybris’ 30-page guide “How to Transform Your Business for Omni-Channel Success.”
How to Use Experimentation to Optimize Your Product and BusinessOptimizely
One thing that separates great product teams from the rest is how well they use analytics and experimentation to make decisions. Product teams live in a data-driven world and the bar is rising.
Analytics increasingly offer greater transparency into understanding how your customers are using your product, what’s working, and what isn't. A strong experimentation mindset enables you to systematically drive improvement.
In this webinar, product management expert Dan Olsen shares his Lean Product Analytics Process: a methodical, step-by-step approach to improving your product with analytics and experimentation. Dan also shares advice from his book The Lean Product Playbook, illustrating the concepts with real-world examples and case studies.
Watch the recording to learn how to harness the power of analytics and experimentation to improve your product.
Thanks everyone who attended this session. Feel free to like it and share it with others.
Interested in actionable business intelligence? Sign up or learn more here: http://bit.ly/boldpminsights.
Topic: “5 Prescriptions for Attracting, Engaging and Converting Your Audience”
LinkedIn Pulse: http://bit.ly/bldpmiwa0602
Slideshare: http://bit.ly/bldpmi0602
Video: http://bit.ly/video0602
Introduction
Today, more than ever, webinar attendees are on a journey to become better educated to make more informed decisions about your offerings.
A well-executed webinar can help business executives and managers go beyond sound bites to tell a great story with demonstrable business outcomes for both your prospects and existing customers.
Using actual examples, we will discuss how webinars are a great tool for businesses to provide leverage to educating their prospects and move them through their buying journey to ultimately become their customers and future advocates.
Become an Master Webinar Producer
Our friends at WebAttract are offering a 10% discount on their WebinarReady training courses to BoldPM Insights followers. 100% money back guarantee if you don’t get the results you want. The limited time special discount code to use is VIPBoldPM. Learn More: http://bit.ly/1o9vW4K.
Become a Speaker
Contact Hector Del Castillo if you are an author, or experienced speaker and have engaging topics for executives, managers and business leaders.
Hector Del Castillo, CPM, CPMM
Contact: hmdelcastillo@gmail.com Connect: linkd.in/hdelcastillo Follow: @hmdelcastillo
5 Prescriptions for Attracting and Engaging Your AudienceWebAttract, LLC
A well-executed marketing webinar can help attendees grow into healthy customers and advocates.
Based on a recent webinar with the Content Marketing Institute and Adobe Connect, here's the 5 prescriptions covered:
1. Pick a winning topic that connects
2 Using KPIs and metrics to validate if you're on track or, if you're not
3. Motivate fence sitters to register
4. Make your speakers shine with table reads & dress rehearsals
5. Use lifecycle intelligence for post webinar follow up
Mindavation - Requirements Enoughness - when is enough enough?Haydn Thomas
“Analysis paralysis” – the perceived need to continue to examine possibilities and options, to ensure your requirements package is accurate, and complete, tempts many a business analyst. It results in delays and frustration, as business improvements are not realized in appropriate timeframes.
The opposite of analysis paralysis is the “I’ve got it syndrome”, when you think you understand fully and spend too little time capturing, understanding, examining and verifying requirements, leaving your business area wanting, with unfulfilled needs, or worse yet, doing damage to the business from misunderstood requirements.
So how do you avoid these two dangerous endpoints and determine when you have collected enough requirements, and have the understanding you need to produce business improvement? Haydn Thomas from Mindavation, will share the secrets, techniques and science behind determining requirements enoughness in an interactive and entertaining presentation.
Key Learning Outcomes
Participants will explore the following takeaways:
• Ensure an understanding of the overall requirements process
• Discuss who owns and determines requirements enoughness
• Why Alignment is so important to project success
• Review various approaches to requirements refinement
How to Define, Build, and Deliver a Remarkable Customer ExperienceAmity
Delivering a remarkable and differentiated customer journey is vital to achieving business success. While many companies have taken steps to define the ideal journey for their clients, actually delivering that journey—both initially and at scale—is another story. Defining and operationalizing the requisite organizational changes can be very challenging, and can even require a full-scale cultural shift.
Today, more than ever, webinar attendees are on a journey to become better educated to make more informed decisions.
A well-executed marketing webinar can help product managers attract an audience to become healthy customers and advocates. But to be effective, you must first attract and engage those with symptoms your solution can treat.
Join this live session with Mike Agron, expert webinar practitioner and co-founder of WebAttract, to discover five pain-free ways to fill your webinar waiting room with the right audience.
After the presentation, we will open the floor for an interactive Q&A so that you can begin to apply these insights.
Attend this interactive webinar to learn how to:
Choose a relevant topic
Use industry disruptions to your advantage
Develop an audience profile that aligns with your value prop
Increase engagement with external speakers
Gather life cycle intelligence to determine sales readiness
Bonus: All attendees will receive a free copy of WebinarReady – A Step-by-Step Guide to Hosting Successful Webinars.
About the Speaker
Mike Agron is the executive webinar producer for WebAttract, which he co-founded in 2008. WebAttract provides professional production and training services for marketing professionals who want to excel at using webinars for achieving their demand generation goals. He is an award-winning author, frequent guest speaker on webinar demand generation best practices for the American Marketing Association and Content Marketing Institute, and will also be presenting for his fourth time at Content Marketing World 2016. He is also the lead instructor for WebAttract’s Master Webinar Producer Training Course.
Building World-Class Online Communities 2014 Liferay ConferenceLeader Networks
n order to thrive in today's competitive market, companies are using online communities to nurture their relationships both internally and with customers. Recently, a fast-growing number of companies are using a new mechanism for nurturing customer relationships: online communities. These firms are finding that their gated communities are beginning to have sizable impacts. As these stories become better known, companies are increasingly getting excited about the potential of online customer communities. This session will explore the strategies and benefits that online communities have brought to organizations. Learn how companies experience sizable impacts from their communities by helping customers get more value from their products and services, enabling their companies to develop better products and services, providing improved after-sale service and developing more effective market channels.
Video Link here http://youtu.be/eWYAgAcZlfs
How Enterprise SaaS Companies Justify Investment in Customer SuccessGainsight
The most successful Enterprise SaaS companies know that growing revenue only through new customer acquisition is the less efficient way to scale. Rather, they understand that growing revenue within your existing customer base - through up-sells, cross-sells, and expanded use - is the most profitable way to scale.
In fact, Enterprise SaaS companies that grow revenue - and company valuation - by expanding revenue within their existing customer base also know the key to making this work is to focus on - and operationalize - Customer Success.
This presentation - How Enterprise SaaS Companies Justify Investment in Customer Success - is from Pulse 2014, the biggest Customer Success industry event ever and included panelists from Bazaarvoice, ToutApp, Enviance, LinkedIn
How We Drive High Touch success with Strategic Customers Gainsight webinar-v_fGainsight
Deep-dive into Gainsight's approach for Strategic customer relationships. Strategic customers play a remarkable role in guiding philosophy, problem-solving and innovation within Gainsight.
Customer Analytics Strategy and ApplicationSameer Khan
The commerce landscape has changed drastically since 2003. And, since the Internet gave birth to e-commerce sites and social media, now more than ever, customers expect businesses to go the extra mile to maintain their preferences. With competitors just a click away, understanding customer behavior and improving customer experience has never been more critical. Reducing customer struggle is no easy feat, especially because each customer faces a deluge of different decisions
on a multitude of platforms.
Operationalizing Webinars: How to use ON24 Engagement and Data for Marketo Ca...Marketo
Do you think webinars are a channel to drive audience engagement or data? With a seamless integration between ON24 and Marketo, you can leverage webinars to do both.
In this webinar, we explained how to go beyond the registration form, understand buying intent through webinars and how to use that data to inform Marketo campaigns. You’ll learn:
How to optimize webinars for audience insights
Best practices for operationalizing webinar programs inside Marketo
How to use webinar data to inform Marketo nurture campaigns and sales follow-up
How Customer Success Accelerates Sales VelocityAnnie Tsai
The customer success industry has evolved over the last few years, largely in part due to our ability to leverage both mature saas ecosystems and mature saas stacks in order to connect data and insights across the entire customer journey. Some thoughts on how you can adjust your success model to accelerate sales velocity - B2B Enterprise focused
Frequently asked questions about customer journey mappingsuitecx
Customer Journey Mapping is a tried and true technique to better understand your customers' experiences as the foundation for driving change and innovation.
This document contains the best of our knowledge from over 50 combined years of consulting using Customer Journey Maps with clients.
11. COPYRIGHT 2014 WEBATTRACT
Content vs. Traditional Marketing
Informational vs. Sales Pitch
Case Study Product Centric
Best Practices – Lessons Learned Features - Benefits
Business Value, Metrics, ROI Pricing
Educates and makes buyers more intelligent with
the objective of driving profitable customer action
14. COPYRIGHT 2014 WEBATTRACT
Disruptive Markets and Industry Shifts Provide
• Story Telling Beyond Sound Bites
• Highlight Innovative Solutions
• Promote Thought Leadership
20. COPYRIGHT 2014 WEBATTRACT
What Does It Measure? What Does It Predict?
Percent of People
People who Register
Click to Registration Page
Registration - Attendance
Registration landing page
Message and value prop
Click Thru Ratio (CTR) Is The Gold Standard
< 20 % 25 % +/- 35 % +