This document outlines a contractor's 10 promises to its customers which include: being on time and communicating delays, keeping work areas clean each day, using only top quality materials, assigning a dedicated crew to each job from start to finish, accommodating customers' schedules and addressing concerns, providing a clear contract detailing the scope of work and terms, documenting any changes in writing approved by both parties, ensuring customers can communicate concerns without language barriers, providing 24/7 access to the owner, and requiring all workers be drug and alcohol free.