WBS_RC
- 1. 1.0
WDCS
1.1 Leasehold
Improvements
1.1.1 Overall
Modifications
1.1.1.1 Interior
Walls
1.1.1.2 Doors
1.1.1.3
Electrical
1.1.2 Front
Office
1.1.2.1 Flooring
– Carpet
1.1.2.2 Lighting
1.1.2.3 Shelving
– Lighted
1.1.2.4 L-
shaped
Reception Desk
1.1.2.5 Wooden
Slate Walls
1.1.2.6
Additional
Display Shelves
1.1.2.7
Lobby/Office
Furniture
1.1.2.8 Initial
Diagnostics
Workstation
1.1.3 Backroom
1.1.3.1 Flooring
– Vinyl
1.1.3.2 Lighting
1.1.3.3 Shelving
1.1.3.4
Workbenches
(2)
1.1.3.5 Remote
Service
Workstation
1.1.4 Storeroom
1.1.4.1 Flooring
– Vinyl
1.1.4.2 Shelving
1.1.4.3 Lighting
1.1.5 Signage
1.1.5.1
Storefront
1.1.5.2
Marquee
1.2 Security
1.2.1 Internal
Security
1.2.1.1
Surveillance
Camera
1.2.2 External
Security
1.2.2.1
Surveillance
Dome Camera
1.2.2.2 Alarm
System
1.2.3 Van
Security
1.2.3.1 Alarm
System
1.2.4
Information
Security
1.2.4.1 Physical
1.2.4.2 Network
1.2.4.3 Cyber
1.3 Operations
Support
1.3.1
Operations
Documentation
1.3.1.1 Lease
1.3.1.2 Business
License and
Permits
1.3.1.3
Insurance
Policies
1.3.1.4 BBB
Membership
1.3.1.5 Ops
Policies and
Procedures
1.3.1.6 Price List
1.3.2
Procurement
1.3.2.1 Retail
Inventory
1.3.2.2 Spares
Inventory
1.3.2.3
Merchant
Agreements
1.3.3 IT
Operations
1.3.3.1
Phone/Fax
1.3.3.2 Internet
1.3.3.3
Networking
1.3.3.4 Servers,
PCs, Tablets
1.3.3.5
Customer Supt
Software
1.3.3.6 Office
Software
1.3.3.7 Sales
Software
1.3.3.8 Virus
Removal
Software
1.3.3.9 Remote
Control
Software
1.3.4 Mobile
Service Vehicle
1.3.4.1 Lease
1.3.4.2
Modifications
1.3.4.3
Operational
Requirements
1.4 Human
Resources
Support
1.4.1 Hiring
1.4.1.1 Manager
1.4.1.2
Technicians
1.4.2 Training
1.4.2.1
Emergency
Response
1.4.2.2 Cust
Service
Software
1.4.2.3 Mobile
Support
1.4.2.4 Std
Operating
Procedures
1.5 Compliance
1.5.1 OSHA
1.5.1.1 Health
and Safety
1.5.2
Certifications
1.5.2.1 Industry
Certifications
for Cust Svc
1.5.2.2 Industry
Certifications
for Technicians
1.5.3 EPA
1.5.3.1 E-Waste
1.5.4 Labor
Laws
1.5.4.1
Insurance and
Benefits
1.5.4.2
Discrimination
and Harassment
1.5.5
Information
Governance
1.5.5.1 PCI Data
Security
Standard
Warp Drive Computer Service WBS
Team 2
October 27, 2014
Rev 1.0