The document describes Engicon O&M's water operation and maintenance certification program in Jordan, which offers training courses in 5 areas - wastewater treatment operator (4 levels), water treatment operator (4 levels), wastewater collection operator (2 levels), water distribution operator (3 levels), and utility management (1 level). The training program aims to teach best practices to boost utilities' O&M performance and consists of courses covering relevant technical topics at different levels of depth for each area.

1. WATER OPERATION AND
MAINTENANCE CERTIFICATION
PROGRAM
Engicon O&M Training Center

2. Introduction
Engicon O&M offers the Jordan Operation and Maintenance Certification Training
Program, which is designed for operators of water and wastewater systems. This
certification program covers five major topics, each of which is divided into several
levels.
The Jordan Certification Training Program is available in both Arabic and English, and
courses are based on training manuals developed by the Office of Water Program/
California State University in Sacramento.
The training program seeks to instill participants with the best O&M practices and
improve their practical skills to ultimately boost O&M performance of the utilities.
Engicon O&M offers the following levels of training within this certification program:
• Wastewater Treatment Operator: Levels 1 to 4
• Water Treatment Operator: Levels 1 to 4
• Wastewater Collection Operator: Levels 1 and 2
• Water Distribution Operator: Levels 1 to 3
• Utility Management: one level available

3. Water Treatment Operator
4 Levels
This course trains participants to safely and effectively operate and maintain water
treatment plants using methods that meet international standards, safety and quality
management. The course is designed for operation and maintenance staff of water
treatment plants, along with those who manage them.
There are four levels of Water Treatment training, which begin with basic functions and
progressively delve deeper into the topics covered. The four levels collectively entail a
total of 174 instructional, split as per the following table:
Level 1 Level 2 Level 3 Level 4 Total
48 48 42 36 174
This course tackles the following topics in depth:
• Water Treatment Plant Operator
• Treatment Plant Operation
• Safety
• Water Sources and Intakes
• Filtration
• Disinfection
• Laboratory Procedures
• Process Wastes
• Reverse Osmosis
• Taste and Odor
• Iron and Manganese Control
• Coagulation, Flocculation and
Sedimentation
• Corrosion Control
• Water Softening
• Management

4. Water Distribution Operator
3 Levels
This course is geared towards technicians and operators who work in operation and
maintenance of water distribution networks of water utilities. Participants will be trained
to adopt safe and effective practices in operation and maintenance works, which will
improve their personal safety and that of of the equipment they are operating and the
work environment in general.
The Water Distribution training program consists of three levels that total 126
instructional hours as per the following table:
Level 1 Level 2 Level 3 Total
42 42 42 126
The following topics will be covered in this course:
• The Water Distribution Operator
• Storage Facilities
• Basic Hydraulics
• Water Mains and Pipes
• Pipe Installation
• Valves
• Basic Electricity and Motors
• Pumps and Components
• Meters and Service Connections
• Record Keeping
• Disinfection
• Safety
• Cross-Connection Control
• Water Mains and Appurtenances
• Valves, Hydrants and Meters
• System Surveillance, Water Quality
Monitoring
• Water Quality Considerations in
Distribution Systems

5. Wastewater Treatment Operator (4 Levels)
4 Levels
This course teaches operators to safely and effectively operate and maintain wastewater
treatment plants using methods that meet international standards, safety and quality
management. The course is designed for both operation and maintenance staff of
wastewater treatment plants, along with those who manage them.
The program consists of four levels, which progressively delve deeper into the subject
matter. In total, this course comprises 173 instructional hours, as per the below table:
Level 1 Level 2 Level 3 Level 4 Total
60 44 44 25 173
The following are covered within this course:
• Wastewater Operator
• Why Treat Waste
• Wastewater Treatment Facilities
• Microbiology
• Racks, Screens and Grit Removal
• Sedimentation and Flotation
• Fixed Film Technology
• Waste Treatment Ponds
• Activated Sludge
• Disinfection and Chlorination
• Sludge Digestion and Handling Solids
• Reuse of Treated Effluent
• Laboratory and Basic Chemistry
• Maintenance
• Plant Safety
• Pollution Prevention
• Odor Control
• Management, Public Relations, Budget
and Finance
• Reports, Record-keeping, Training and
Safety
• Nitrogen, Phosphorus and Nutrient
Removal
• Trouble Shooting I and II
• Industrial Waste Treatment

6. Wastewater Collection Operator
2 Levels
There are two levels within this program, which teaches wastewater collection
techniques that meet international safety standards. with the two levels total 86
instructional hours, divided as below:
Level 1 Level 2 Total
39 47 86
The following topics are addressed in this course:
• The Wastewater Collection System
Operator
• Why is there a Need for
Collection System Operation and
Maintenance
• Wastewater Collection Systems
• Inspecting and Testing Collection
Systems
• Pipeline Cleaning and Maintenance
Methods
• Underground Repair
• Lift Stations
• Equipment Maintenance – Basic
Electricity and Motors
• Equipment Maintenance – Pumps
• System Safety - Combined
• Sewer Renewal (Rehabilitation)
• Administration

7. Utility Management
1 Level
Participants in this course will learn to the main tools and skills needed for managing
water and wastewater utilities. The target group includes managers and supervisors of
water and wastewater utility operators.
Participants will receive 40 instructional hours that address the following topics in depth:
• Supervising – Workforce Planning
• Supervising – Directing and Other
Aspects
• Communicating
• Human Relations
• Planning and Organizing
• Training and Teaching Skills
• Problem-Solving Skills
• Decision Making
• Technical Issues and Regulatory
Compliance
• Financial Management
• Computers in Managing a Utility
• Emergency Planning
• Health and Safety Programs
• Stakeholder Relations
• Personal and Professional Skills

8. For questions and inquiries, further information and an overview of our range of services:
training@engicon-om.com
www.engicon-om.com
P. O. Box 926963 - Amman 11190 Jordan
Tel. +962 6 4602120
Fax. +962 6 4602130
Engicon O&M Training Center