Wanling Liu volunteered to assist a high-level Chinese university delegation visiting the University of Adelaide in November 2014. She served as an interpreter, translator, and escort for the delegation, which included university presidents and vice-presidents. The program coordinator found Wanling to exceed expectations by preparing well, communicating needs, and providing excellent service. Wanling utilized her language skills and interpersonal skills to solve problems and ensure a high level of service. The coordinator recommends Wanling highly and states she gained the respect of both the coordinator and the delegation through her professionalism, organization, courtesy and competence.