As a manager, weekly confidentiality training will be conducted for all employees to prevent unauthorized access of patient medical records and ensure understanding of HIPAA guidelines. Training will include reminders about privacy through posters, what constitutes protected health information, and when patient information can be shared. It will also have a question and answer segment to clarify any misunderstandings among staff. The goal is to properly train all employees, not just those who breached privacy, and create a culture where no one feels blamed for issues in the past.

1. As a manager, to avoid the situation of employees looking in patients medical records without
permission, training will be held at the start of each work week. Training must be conducted as
often as possible in order to avoid such actions as those explained in the UCLA report.
Regardless if a patient is high profile such as a celebrity, the staff must be trained on HIPAA
guidelines and the use of patient’s medical information.
Training will not be limited to those who have breached privacy but to ALL employees. A great
tool to use for training is posters displayed in the employee spaces. These posters are constant
reminders of patient privacy. The reason to include all employees is because no one will feel
blamed. There is always more than one individual guilty of looking in medical records without
permission.
Training will also include informing staff of when patients’ information is allowed to be used
without consent. Staff will be informed on what information is considered PHI (protected health
information). The use of a patients name written and or verbally is considered the use of PHI.
As a manager, allowing for a question and answer segment will ensure that the staff received
the training and understand the content. Staff will be asked to ask questions to clarify anything
misunderstood.
References
Fox News. (2008). Report over 120 UCLA hospital staff saw celebrity health records. Retrieved
May 15, 2014, from http://www.foxnews.com/story/0,2933,398784,00.html
Samaritan Health Services. (2013). Putting the pieces together…together. Retrieved May 15,
2014, from
http://www.samhealth.org/SiteCollectionDocuments/Education/MedEd_PoliciesTrainings/Confid
entialityTraining.pdf
*Doneisia Cotton
Web 2.0. Tool used Glogster
http://deecotton.edu.glogster.com/w1d2-confidentiality-training/