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SUMMARY OF QUALIFICATIONS
A Corporate Security Manager with 10 years of security work experience, specializing in conducting investigations
and developing, managing, implementing, supporting and enforcing physical security plans, systems, and policies.
EDUCATION
Bachelor of Arts (B.A.), Sociology, Deviance and Control Expected April 2016
Bachelor of Science (B.Sc.), Natural Science Expected April 2016
University of Calgary Calgary, AB
CERTIFICATIONS
Registered Emergency Medical Responder Completed March 2015
Advanced Interrogation, Reid Institute Completed October 2013
Pressure Point Control Tactics Instructor (PPCT-DT) Completed January 2013
Canadian Red Cross First Aid & CPR/AED Level C Completed January 2013
Commando Krav Maga (CKM) Level 2 – Certified Completed June 2010
WORK EXPERIENCE
Contracted Security Agent May 2006 – Present
Self – Employed Calgary, AB
Provided security enforcement and led security teams of between four and 15 staff at independent concerts,
art shows, VIP dinners, and other events with up to 300 attendees.
Corporate Security Manager / Audit and Compliance Analyst November 2013 – November 2014
Audit and Compliance Analyst August 2013 – November 2013
Concorde Group, Inc. Calgary, AB
Oversaw security for 15 bars, nightclubs and restaurants with 2K total employees while managing 120
security guards and four security managers.
Designed and implemented security policies and procedures and performed security audits to ensure policy
compliance, resulting in a 13% decrease in required security personnel.
Investigated all security-related use-of-force incidents, determined and implemented disciplinary actions or
dismissals, and coordinated investigations with local police.
Increased revenue of individual sites by as much as 23% by creating and implementing a service and sales
standards audit program and performing virtual and on-site fraud and theft audits.
Wrote and implemented a 25-page security policy and procedure manual.
Implemented anti-corruption techniques resulting in detection of theft in more than 30 isolated security cases.
Conducted cost control analysis and created weekly, monthly, and annual MS Excel cost of goods reports.
Delivered use-of-force and control tactics PPCT training that qualified all 120 security personnel.
Recovered thousands of dollars in stolen property by conducting investigations, interviews, and interrogations.
Developed a secret shopper program that implemented between three and six secret shoppers per month.
Designed and implemented incident reporting procedures used by all 2K company staff.
Administered NUUO and DVR surveillance systems and reviewed footage regularly.
Security Manager January 2013 – November 2013
Security Guard December 2012 – January 2013
Commonwealth Bar & Stage Calgary, AB
Oversaw security operations for a liquor service and live entertainment venue with a 500-person
capacity while supervising 15 security guards.
Implemented crowd selection and control techniques that reduced altercations and disturbances and
increased revenue generated by entry fees.
Ensured the safety of all security personnel, employees and property guests.
Recruited, hired, and trained 15 to 20 new security personnel on venue policy and security procedures.
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Created and implemented ID check, fire exit monitoring, and intoxicated and belligerent guest eviction
procedures that enforced Gaming and Liquor Act and Alberta fire safety code laws and regulations.
Security Lead January 2012 – December 2012
Shift Supervisor July 2011 – January 2012
Security Guard May 2011 – July 2011
Cowboys Casino Calgary, AB
Managed all security operations and supervised 40 security staff and five shift supervisors for a 2.4K-person
capacity casino with 350 staff which generated up to $5MM per night.
Trained over 150 guards across two agencies on money escort, patron removal, radio and PPCT policies
and procedures as the use-of-force and control tactics instructor.
Head of Security March 2009 – July 2010
Security Guard February 2009 – March 2009
Opus on 8th Calgary, AB
Managed an eight-member security department for a liquor service club with a 137-person capacity.
Performed verbal de-escalation of conflicts using high level verbal conflict resolution and diplomacy.
Implemented security pat-down and crowd selection and management techniques.
Ensured compliance with the Gaming and Liquor Act and Alberta fire safety codes.
Trained all 10 to 12 new and existing security personnel.
Head of Security June 2005 – July 2007
Security Supervisor March 2005 – June 2005
Security Guard January 2005 – March 2005
Tequila Nightclub Calgary, AB
Managed 14 security guards ensuring safety and legal compliance at a 300-capacity nightclub
Head of Security September 2004 – January 2005
Spin Nightclub Calgary, AB
Supervised 12 doormen at a night club with a 1.1K-member capacity.
ADDITIONAL WORK EXPERIENCE
Loss-Prevention Officer, Vaughan Investigations February 2015 – Present
Security Officer, Whiskey Night Club January 2011 – November 2011
Security Officer, Roadhouse Calgary June 2010 – January 2011
Security Officer, Snatch Rock Bar April 2008 – April 2009
Health Records Clerk, Calgary Health Region August 2007 – April 2008
Security Officer, Back Alley Rock Bar August 2006 – March 2007
Security Officer, Roadhouse Calgary July 2006 – July 2007
TECHNICAL SKILLS
Software: MS Excel, MS Word, MS PowerPoint, MS Exchange,
Investigation: Interview and Interrogation Techniques, Loss Prevention, Asset Recovery
Surveillance Systems: DVR and IP Surveillance Systems Operation and Administration
Physical Security: Risk Management, Acceptable Level of Risk, Access Control, Crowd Control, Pat-
Downs, Area Security, Enforcement of Local And Government Law, Communicating with Local
Authorities
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Applicant Screening: Character Investigation
Managerial Duties: Scheduling, Task Analysis, Training And Instruction
Administration: Editing/Proofreading, Training Guides, HR Manuals, Daily Activity Reports, Incident
Reports, Equipment Logs, Internal Reports
Foreign Languages: Arabic – Basic, Spanish – Basic