The document provides an overview and orientation for volunteers at the Literacy Council of Northern Virginia (LCNV). It discusses LCNV's mission to teach basic English skills to empower adult learners in the community. It was founded in 1962 and now serves over 1,500 learners annually through four programs - Basic Literacy Tutoring, ESOL Tutoring, ESOL Learning Centers, and a Family Learning Program. Volunteers are key to LCNV's work, with over 800 volunteers providing direct instruction and other support each year. The orientation outlines the various volunteer opportunities and roles in the tutoring and classroom programs, and addresses frequently asked questions.