As technology companies grow and mature and begin serving a mass market—not just early adopters—the challenge of “designing for your audience” can feel like a herculean task. Attracting a vast and diverse customer base is a good problem to have, but for design teams, it creates the challenge of addressing an ever-broadening range of needs, expectations and skill levels with a single product. These issues are especially acute for onboarding experiences, when providing just the right level of guidance is critical, and the definition of “just the right level” is different for different users. We’ll share how we’ve tweaked traditional service design methods like, personas, journey maps and service blueprints, in our ongoing quest to address these challenges.
As technology companies grow and mature and begin serving a mass market—not just early adopters—the challenge of “designing for your audience” can feel like a herculean task. Attracting a vast and diverse customer base is a good problem to have, but for design teams, it creates the challenge of addressing an ever-broadening range of needs, expectations and skill levels with a single product. These issues are especially acute for onboarding experiences, when providing just the right level of guidance is critical, and the definition of “just the right level” is different for different users. We’ll share how we’ve tweaked traditional service design methods like, personas, journey maps and service blueprints, in our ongoing quest to address these challenges.
Building Personas: A Formula for SuccessRebecca Buck
Understanding the target audience is crucial for designers and product managers as they make decisions and tradeoffs in product development. But if those personas aren't accurate (describing the right groups) and precise (nuanced enough to enable decision making), they are likely to be ignored.
Where our Food Crops Come from: A new estimation of countries’ interdependenc...CWR Project
Presentation given by CIAT/Colin K. Khoury at the side event "Where our Food Crops Come from: A new estimation of countries’ interdependence in plant genetic resources" at GB6, International Treaty on Plant Genetic Resources for Food and Agriculture, Rome, 7 October 2015
Building Personas: A Formula for SuccessRebecca Buck
Understanding the target audience is crucial for designers and product managers as they make decisions and tradeoffs in product development. But if those personas aren't accurate (describing the right groups) and precise (nuanced enough to enable decision making), they are likely to be ignored.
Where our Food Crops Come from: A new estimation of countries’ interdependenc...CWR Project
Presentation given by CIAT/Colin K. Khoury at the side event "Where our Food Crops Come from: A new estimation of countries’ interdependence in plant genetic resources" at GB6, International Treaty on Plant Genetic Resources for Food and Agriculture, Rome, 7 October 2015
7. Pˇeveden´ mapy M na tabulku T
r ı
M T
Aˇs Bor Cep D˚l
u Eˇ
s ’
Hat Kly
Aˇ
s 50,22 12,20 Aˇ
s 0.0 0.8 2.9 2.9 2.9 6.1 2.3
Bor 49,71 12,78 Bor 0.8 0.0 2.2 2.3 2.2 5.5 1.8
Cep 48,92 14,81 Cep 2.9 2.2 0.0 0.6 0.6 3.6 1.4
D˚l
u 49,45 15,03 D˚l
u 2.9 2.3 0.6 0.0 0.0 3.3 1.0
Eˇ
s 49,44 15,00 Eˇ
s 2.9 2.2 0.6 0.0 0.0 3.3 1.0
Hat’ 49,95 18,26 Hat’ 6.1 5.5 3.6 3.3 3.3 0.0 3.8
Kly 50,31 14,50 Kly 2.3 1.8 1.4 1.0 1.0 3.8 0.0
• tij = mj − mi , kde mi je ˇ´dek M odpov´ ıc´ t´matu i.
ra ıdaj´ ı e
7 z 10
8. Pˇeveden´ tabulky na mapu
r ı
• Mnohorozmˇrn´ ˇk´lov´n´ (Multidimensional scaling, MDS)
e es a a ı
• Transformace matice T (n × n) do matice M (n × 2)
• Chceme:
mi − mj 2
min
tij
i<j
• Aby nebylo ∀ij : mi = mj , omez´
ıme M takto:
mi − mj = 1
i<j
• R˚zn´ metody nalezen´ hodnot M:
u e ı
◦ Stress Majorization (SMACOF)
◦ Nonlinear Mapping (Sammon mapping)
◦ Principal Component Analysis (PCA)
8 z 10
9. Jak spoˇ´ vzd´lenosti t´mat?
cıtat a e
• Vzd´lenost“ t´mat tij je opakem podobnosti t´mat“ sij
a e e
” ”
• tij = s1
ij
• sij m˚ˇe b´t poˇet diskusn´ pˇıspˇvk˚ obsahuj´ ıch t´mata i a j
uz y c ıch r´ e u ıc´ e
• sij m˚ˇe b´t poˇet hlasovac´ l´ u obsahuj´ ıch kandid´ty i a j
uz y c ıch ıstk˚ ıc´ a
• sij m˚ˇe b´t poˇet hlasov´n´ kde i a j hlasovali shodnˇ
uz y c a ı, e
9 z 10