Vitalii Stadnyk "Adaptation of client-facing teams to new markets"

1. Adaptation of client-facing teams to new markets
Vitalii Stadnyk, PhD
Director of Strategic Initiatives

2. What we will talk about?
- Building new CX teams from scratch
- Training curriculum
- Adaptation to new markets

3. Building new CX teams from scratch
- Mission Vision Values
- Planning (sales forecast is a must)
- Requirements and JD
- Hiring: external VS internal
- How to survive

4. Requirements and JD
Duties and Responsibilities:
•Validation and Verification of clients scenarios;
•Establishing complete familiarity with and adhering to the project plan and activities for assigned projects;
•Insures that the corporate applications are configured and implemented to utilize existing capabilities as they relate to client requirements;
•Provides guidance, remote and onsite support, as well as training services for the corporate applications to assigned clients.
Education required:
•Bachelor Degree or higher (MSc, PhD) in Genetics, Biochemistry, Microbiology or other Biomedical science related areas.
Skills Required:
•Good oral and written English;
•Excellent teaching, presentation and communication skills;
•Excellent planning and organizational skills;
•Ability to work effectively under stress.
Will be beneficial:
•PhD or postdoctoral research experience in Human Genetics, Medical Genetics or Clinical Genetics;
•Biology research or working experience in Molecular Biology or similar Laboratory preferably in the area of Medical/Clinical Genetics;
•Experience in DNA/RNA sequencing;
•More than one foreign language knowledge.

5. Training Curriculum
- Have a LMS!!!
- Technical (product) trainings
- SoftSkills trainings
- English Trainings
- Visits to Client site is the cornerstone to success

6. Adaptation to New Markets
- Preliminary Research
- Trainings Preparation
- Incorporation into LMS
- Trainings Passing

7. Examples
- No handshake between men and women in Indonesia
- No strait answers such as YES or NO in many Asian countries
- Unlike in the USA – no business conversations during lunch/dinner
- Use only right or both hands to take something from locals
ASIA

8. Examples
- No stamps on border
Israel

9. - Dress code is really tricky
- No contact with religious women if they were not introduced to you
- Very emotional manner of negotiations
- Restricted topics for discussion

10. Examples
- Patience, my friend, patience…
- Round of drinks and bad impression that you can make 
AUSTRALIA

11. Questions?