Vineeth Devi Prasad Rao is seeking a position utilizing research, analysis, problem-solving and technical skills. He has a Bachelor of Arts in Physics from Hamilton College where he conducted research on optical physics and published a poster on upconversion spectroscopy. His work experience includes training new employees at the Hamilton College Help Desk, resolving client issues, and increasing ticket closure rates. He also has experience communicating with alumni as a student caller for the Hamilton College Annual Fund.

1. Vineeth Devi Prasad Rao
19 Dalrymple St #C (315)368-5187
Boston, MA 02130-4543 ✉ vineethrao93@gmail.com
United States of America www.linkedin.com/in/vineethrao93
OBJECTIVE
To obtain a position utilizing research and analysis, problem-solving and technical skills.
EDUCATION
Hamilton College (Clinton, New York) – Bachelor of Arts, Physics (2011–2015)
Senior Thesis: Radio-Frequency Electronics in an Optically Pumped Rubidium Magnetometer.
WORK EXPERIENCE
Physics Department (Hamilton College, New York) – Research Assistant (May–June 2014)
- Devised experiments, analyzed data and interpreted findings related to optical physics.
- Created and published poster of the project: “Infrared-to-Green/Violet Upconversion Spectroscopy in
YLF:Er3+,” V. Devi Prasad Rao, J. Perri, A. Silversmith.
Library & Information Technology Services (Hamilton College, New York)
Help Desk Tier 1 Trainer (May 2013 – December 2015)
- Trained new student employees and formulated ways to revamp Help Desk workflow.
- Communicated, diagnosed and resolved issues with clients of varying technical abilities.
- Recorded and classified each issue in the Help Desk database, TrackIT!
- Collaborated with external IT teams to aid in more specific issues.
- Delivered 100% customer satisfaction in June 2015. Achieved highest ticket closure in Sep. 2015.
Anderson-Connell Alumni Center (Hamilton College, New York)
Phonathon Student Development Associate (October 2011 – May 2012)
- Spoke to Hamilton College alumni over the phone and solicited gifts for the Hamilton Annual Fund.
- Updated biographical information of donors in the Hamilton College Alumni database.
TECHNICAL SUMMARY
Languages Python, Ruby on Rails, Java, MATLAB, Mathematica, C++, LaTeX, SQL
Software MS Office (Word, Excel, Outlook, PowerPoint); IMAP Clients (Thunderbird,
Postbox); VoIP applications (Skype, Google Hangouts); Web conferencing
(TeamViewer, LogMeIn, Cisco WebEx), Track-It!, ArcGIS
Platforms Windows, Macintosh OS X, Linux, Chrome, iOS, Android
Media Adobe (Photoshop, Illustrator, InDesign), WordPress, Facebook Pages, SEO
COLLEGIATE AND COMMUNITY ACTIVITIES
- Enacted the roles of Oberon & Theseus in student production of A Midsummer Night’s Dream (2015).
- Performed advanced classical piano pieces in student solo musicales and concerts (2013-2015).
- Involved in training for Olympic Style Weightlifting (since August 2014).
- Helped build decent housing for a family in need for Habitat for Humanity in Natchez, MS (2012).
- Achieved the Silver International Award for Young People (Duke of Edinburgh's Award) (2011).