VietnamAirlines - Vietnamflight FAQs. All Frequently Asked Questions: Flight Booking, international airline flight, domestic airline flight,...

1. Frequently Asked Questions Vietnam Airlines - vietnamFlight
VIETNAMFLIGHT.NET - FREQUENTLY ASKED
QUESTIONS
Flight Booking
Why book with us?
How can I book a domestic airline flight?
How can I book an international airline flight?
How can I pay?
When do I need to pay?
What if need to cancel or change my itinerary?
Do you have electronic air tickets?
What’s electronic air ticket?
Why are the prices not guaranteed for my booked air itinerary?
I just received my ticket and there is a problem with it. What should I do?
What happens if I make a booking and then do not confirm or pay?
What is included in your price?
What is the price policy for children
Information on Flights
How much time do i need to be present at the airport for domestic &
international flight in Vietnam?
How much is the carry on baggage?
How much is checked baggage?
What's the luggage for prohibitted and restricted carriage?
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2. Frequently Asked Questions Vietnam Airlines - vietnamFlight
Why book with us?
As an official Vietnam Airlines agent, we are able to offer everything
from economy airfare deals to business class and first class travel. This is what
makes VietnamFlight.net the best place to find cheap flights for Vietnam.
Top 5 reasons that make us your first choice among other Online Ticket
Reservations sites:
* Real time flight schedules
* Cheap & discounted airfare
* NO booking fees
* Secure online booking and payment by credit/visa cards
* 24/7 Customer support
The world is truly your playground and it's easy to get it started today.
Check out our site (and let us know what you think at feedback), send us an
enquiry or call us on +84.165.229.55.99 to speak to a member of our team close
to where you are.
How can I book a domestic airline flight?
To search for domestic tickets within Vietnam, you will need to choose your
desired departure and arrival city, flight time and ticket type for one-way or
return. Then, please select fare from the available price (Economy class or
Business class) and schedule options and proceed to bookings or call us at
(+84).165.229.55.99, or email the following information to
booking@vietnamflight.net with the following details:
• Name of passengers (as it appears on passports)
• Passport number
• Your nationality
• The exact dates of travelling
VietnamAirlines - VietnamFlight http://www.vietnamflight.net

3. Frequently Asked Questions Vietnam Airlines - vietnamFlight
• Your preferred flight(s) or expected time
• Type of ticket you would require (Economy class or Business class)
• The payment method you would choose (your name on credit card & billing
address if payment by credit card)
• Number of children (noted with ages at the time of travel) accompanied (if
any)
Availability can not be checked online at this time. Please proceed with
booking, and our consultants will confirm availability, schedule, price and
payment option. Our contact details are booking@vietnamflight.net., or by
phone at +84.165.229.55.99.
How can I book an international airline flight?
To search for international tickets within Vietnam, please select the destination
city, arrival city, the dates, and whether it is one-way or a return ticket. Then,
please select from the available price (Economy class or Business class) and
schedule options and proceed to bookings.
(Please take note to provide us name of passengers as in their passports)
Or call us at (+84).165.229.55.99, or email the following information to
booking@vietnamflight.net with the following details:
• Name of passengers (as it appears in passports)
• Passport number
• Your nationality
• The exact dates of travelling
• Your preferred flight(s) or expected time
• Type of ticket you would require (Economy class or Business class)
• The payment method you would choose (your name on credit card & billing
address if payment by credit card)
VietnamAirlines - VietnamFlight http://www.vietnamflight.net

4. Frequently Asked Questions Vietnam Airlines - vietnamFlight
• Number of children (noted with ages at the time of travel) accompanied (if
any)
The booking is effective only when you inform us your booking
information and credit card details or pay a certain deposit to us, then we will
issue & send E-tickets to you.
How can I pay?
1. Customers within Vietnam:
For customers within Vietnam, we accept payment by cash, credit card
and bank transfer.
- Cash: We can receive cash payment either advance in our office or in person
upon delivery.
- Bank transfer: Bank transfers can be made from a bank account within
Vietnam. We will provide you with our banking details at the time of
confirmation of the booking.
- Credit Card: We can accept payment by credit card in advance by online
payment link or at the time of delivery by imprint method. We will inform you
in advance of purchase of any credit card fees that may apply.
2. Customers outside Vietnam:
For customers outside Vietnam who purchase services prior to arrival in
Vietnam, we can only accept payment by credit card bank transfer and Western
Union; we cannot accept cash at the time of a later delivery.
- Credit Card: You can purchase directly on our website, or we can provide
you with a secure link after the services have been confirmed. In both ways, we
will only proceed with the payment after reconfirming with you. For your
protection, for a large purchase amount of 1000USD and above, we will need
you to send us a legal identification (e.g. passport, drivers’ license) and your
credit card scan copies before charging your credit card. We will inform you in
advance of purchase of any credit card fees that may apply.
- Bank transfer: Bank transfers can be made from your bank account abroad.
We will provide you with our banking details at the time of confirmation of the
VietnamAirlines - VietnamFlight http://www.vietnamflight.net

5. Frequently Asked Questions Vietnam Airlines - vietnamFlight
booking.
- Western Union: We can accept payment through any banks worldwide using
Western Union service. We will send you our receipt details and then will need
the control number from you in order to finalize the receipt of payment.
When do I need to pay?
All airline tickets must be paid for before or at the time of delivery of the ticket.
Some airlines carriers allow us to hold bookings for a limited period of time
before paying for the ticket and issuing it.
Your credit card will not be billed until after we confirm availability of the
flights and confirm that you would like to purchase and issue the ticket.
What if need to cancel or change my itinerary?
If you need to make changes or cancel your itinerary, please contact a customer
service representative directly by phone at +84.165.229.55.99 if less than 24
hours in advance and by email to booking@vietnamflight.net or phone if more
than 24 hours in advance. Please do let us know the flight booking code with us
for this changes or cancellation. Charges will depend on the policies of the
airlines with which you are booked. We will inform the cancellation policy of
the airline before you purchase your tickets.
Do you have electronic air tickets?
Most of the airlines are using electronic tickets except for some special routings,
so we can Email or fax the tickets to the customer after issuing. You then will
print it out & submit at the check-in counter at the airport together with your
passport for your boarding on your flights.
What’s electronic air ticket?
“Electronic air ticket”: is a ticket in electronic form, including all information
pertaining to the usage of carriage services of airlines instead of paper ticket.
Electronic ticket (E-ticket) has all information as shown in the paper ticket of
airlines and airlines takes the responsibility to store the E-ticket data base and
guarantees smooth travel for passengers.
VietnamAirlines - VietnamFlight http://www.vietnamflight.net

6. Frequently Asked Questions Vietnam Airlines - vietnamFlight
Why are the prices not guaranteed for my booked air itinerary?
The airlines reserves the rights to change the fares at any time, and taxes
and airport fees can also be changed at any time. We will inform you of the fare
at the time that you inquire about the booking, but the fare is not guaranteed
until the time that you issue the ticket.
I just received my ticket and there is a problem with it. What should I do?
Please contact the customer service team immediately. If your flight is less than
48 hours from the time that you receive the ticket, please contact a customer
service representative directly by phone at +84.165.229.55.99. If the flight is
more than 48 hours from the time that you receive the ticket, please contact us
by phone or email at booking@vietnamflight.net .
What happens if I make a booking and then do not confirm or pay?
When you make a flight booking, we can hold the booking for a limited period
of time, which depends on the availability of the flight and the airlines. If we
have not received confirmation from you after two emails or faxes, we will
automatically cancel the booking.
If you confirm the booking but arrange to issue and pay the ticket later, we will
inform you of the deadline for payment. If you do not make payment before this
deadline, the booking will be automatically cancelled.
What is included in your price?
Unless specified otherwise, our prices are quoted in US dollars. The fares rates
are for one way or two ways/ round trip, either Economy class or Business
class, including airport tax, airport fees and service charge.
What is the price policy for children
Normally, Airlines will offer the following price policy for childre if they are
among the following ages:
• Under 2 years: Price will be 10% of adult price
• From 2 to 12 years old (at the time of travel date): Price will be 75% of adult
price
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7. Frequently Asked Questions Vietnam Airlines - vietnamFlight
How much time do i need to be present at the airport for domestic &
international flight in Vietnam?
Passengers need to be present at the air port to check-in at following period of
time:
- For international flight: From 2 hours before estimated time of departure
(ETD), from 3 hours before estimated time of departure (ETD) for Boeing 777’s
flights departuring from Hanoi. Check-in procedure for those flights will be
finished 40 minutes before estimated time of departure (ETD), 50 minutes
before estimated time of departure (ETD) for Boeing 777’s flight departuring
from Hanoi.
- For domestic flights: From 2 hours before estimated time of departure
(ETD). Check-in procedure for those flights will be finished 30 minutes before
estimated time of departure (ETD).
How much is the carry on baggage?
Business class passengers are allowed to carry two pieces of cabin baggage and
one piece for Economy class passengers, each piece not to exceed the weight
limitation of 07 kgs and the size limitation of 23x36x56 cm (for 9x14x22
inches).
How much is checked baggage?
- Business class: The maximum of weight for a piece of baggage is 30 kgs.
For only routing Vietnam – Australia, Vietnam – Russia, Vietnam – France,
Vietnam – Germany, the maximum of weight of weight for a piece of baggage
is 40 kgs.
- Economy class: The maximum of weight for a piece of baggage is 20 kgs.
For only routing Vietnam-Australia, Vietnam-Russia, Vietnam-France,
Vietnam-Germany, the maximum weight for a piece of baggage is 30 kgs.
Baggage of which the weight exceed 32 kgs, the sum of three dimensions
exceed 203 cms shall not be carried as accompanied baggage unless prior
arrangement have been made.
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8. Frequently Asked Questions Vietnam Airlines - vietnamFlight
What's the luggage for prohibitted and restricted carriage?
- Following materials are prohibited accompanying baggage: corrosive, gas,
explosive, toxic, oxygen, radioactive, flammable.
- Following materials are permitted accompanying baggage: knife, scissors,
gun, cartridge, wheelchair with battory
- Passengers should not put money, jewel, document, important samples... in
your baggage. Baggages should be covered and locked carefully.
- Passenger should not put breakable materials such as china, electronic, bottle,
jar … inside your baggage;
- Following goods are prohibited carrying in flight: fish sauce, durian …
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