Saying the right thing can be the difference between closing the deal and having it blow up in your face. In this webinar, Alex Popovic - a former US Marine, Police Officer and current real estate agent in Phoenix AZ - joins Bob Stewart to shed some light on how to use words to get your desired outcome. View the full webinar here: http://actvra.in/4btl

1. The Art of Verbal Judo:
Diffusing Business Conflict
Through Conversation
@activerain
facebook.com/activerain

2. Today’s Guest
Guest
Alex Popovic
REALTOR®
RE/MAX Omni Consultants
Phoenix, AZ
Host
Bob Stewart
Community Evangelist
ActiveRain

3. Why Spend the Next
60 Minutes with Us?

4. A Little Bit
About Alex

5. A Little Bit
About Verbal
Judo

6. Two Types of Language
Verbal Judo
Verbal Karate

7. Verbal Karate
Unprofessional
Expresses Personal Feelings
Self Referring: “I....” or “...me”
Not in Contact
Off Target Reactions

8. Verbal Judo

9. Verbal Judo
Use of Words to
Achieve Professional
Objectives

10. Verbal Judo
In Contact with Your
Audience:
Whoever this may be

11. Verbal Judo
Skillful
Communication:
Focused and On
Target

12. Verbal Judo
Triple Me Method

13. Keep Calm
and........
MUSHIN

14. How to Handle
Deflection

15. One Key to
Verbal Judo
.....the Springboard

16. Common
Deflective Phrases
“I appreciate that.....but.....”
“I understand that.....however.....”
“I hear what you are saying that.....although.....”
“I get how you feel.....have your considered.....”

17. brokerage
listing
your service
GFO
C
A I U
Gain Favorable Outcome

18. Calming People
Down
Em
Pathy
“see through”
“the eyes of others”

19. Tactical Empathy

20. Paraphrasing
“You’re ______
because of _______?
True?”
X
M
Y

21. Sword of Interruption
“Let me see if I understand you then.....”

22. Effectively Presenting Options

23. Recap

24. Questions?