The document provides information about the Utility Warehouse, a discount club that offers gas, electricity, home phone, broadband, and mobile services on a single bill. It summarizes the company's offerings and benefits, including guaranteed lowest prices, a cashback card for additional savings, and rewards for bundling multiple services. Customer satisfaction surveys consistently rate the Utility Warehouse highly compared to other major UK utilities providers.

1. THE
UTILITY
WAREHOUSE
Authorised
Distributor
"In a recent survey,
96% of customers said they
would recommend the
Utility Warehouse to a friend."
SAVE
MONEY
GUARANTEED
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2. Who are the Utility Warehouse?
July 17 2011
• a Discount Club operated by Telecom Plus PLC
• Telecom Plus was established 1996, now listed on FTSE 250
• British company, based in London, UK call centre
• over 400,000 customers
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3. What’s so special about this Discount Club?
The UK's only genuine multi-utility provider
Energy Communications
• the only UK supplier to offer gas, electricity and telecoms, all
on one monthly bill
• member benefits include extra savings on food, petrol and
household shopping
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4. Why haven’t I heard of them?
• they don’t advertise on TV or in the national press
• they rely on word of mouth recommendation from existing
customers, and authorised Independent Distributors
• they share the money they save with their members, so they
benefit from the best value in the UK
• over 400,000 satisfied customers have already discovered
this unique Discount Club and all the benefits of membership
it provides
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5. How about an independent opinion?
is the UK’s leading independent consumer organisation.
This is what they have said about the Utility Warehouse:
Top rated Energy supplier
Customer Satisfaction survey
2008 2009 2010 2011 2012
1st 1st 2nd 1st 2nd
Phone and Broadband
Home Phone Mobile Internet Gas Electricity
• the Utility Warehouse has been in the top two in every
Which? Customer Satisfaction survey for Energy suppliers
since these surveys began
• Which? surveys include quality of products, customer
service, value for money, and accuracy of bills
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6. How do they compare with other companies?
Gas and Electricity
February 2011
Home Phone
Phone and Broadband bundles
February 2011
March 2011
• these are Which? reports rating the Utility Warehouse higher
than BT, British Gas, Sky, Virgin, E.On, Talk Talk, and others
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7. How much can I save?
The Utility Warehouse price promise guarantees
that you could benefit from:
• The UK’s cheapest Home Phone
• The UK’s cheapest Broadband
• The UK’s cheapest Mobile tariffs
• The UK’s cheapest standard Gas and Electricity
Or they’ll give you back Double the Difference.
And they’ll give you up to £200 to help you switch!
All you need to do is:
• successfully apply for at least four Eligible
Services
• pay by direct debit
and then you’ll have Gold Status and will receive
many other benefits too.
Home Phone Mobile Internet Gas Electricity
Full details of these benefits are available on our website. 16/07/12

8. Save 25% off your monthly bill
In addition to the guaranteed savings in the Price Promise, our
customers can save even more by using this exclusive
CashBack card in store and online at a wide range of leading
UK retailers. You will earn up to 7% CashBack on your
purchases. This can quickly add up to a big saving on your bill.
Save money on:
• supermarket shopping
• fuel
• DIY products
• high street fashion
• health and beauty
products
• household and electrical
goods
• and more! CREDIT DEBIT CASHBACK
CARD CARD CARD
• Your CashBack card works just like a 'Pay as you Go' mobile
– you top it up with money, then go shopping!
• It's not a credit card, so there's no interest and you can't get
into debt.
• There is no limit to the amount of CashBack you can receive
- you can even wipe out your bill from us altogether.
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9. How much could you save with the
CashBack card?
Approximately how much do you spend per month on…
Groceries £
Petrol/Diesel £
Clothes & Shoes £
Health & Beauty £
Household & Electrical goods £
DIY & Garden £
Restaurants & Hotels £
Gifts for family & friends £
Total £
Total monthly spend: ______________
You receive 3 - 7% CashBack on all your shopping. For simplicity, let's assume 5%.
To calculate approximately 5% CashBack:
1) Divide total monthly spend by 10 = ___________
2) Divide by 2 = £ ___________ CashBack per month
3) x 12 = £ ___________ CashBack per year!
Would that help you?
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10. Where can you use the CashBack card?
3% CashBack
(Supermarket and Fuel)
5% CashBack
6% CashBack
7% CashBack
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11. What does the single bill look like?
• all of your services on one simple monthly bill
• everything fully itemised
• full listing of CashBack card transactions – and savings
• online billing available
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12. Which membership level is best for you?
Online Value Premium
Monthly membership fee £1.50 £2.50 £3.50
Free calls to Club members
Cheapest online shopping
CashBack card available
Eligible for Gold Status benefits
Monthly paper bill
Freephone customer services
Freephone technical support
Accidental death cover £10,000 £20,000
Redundancy protection 6 months
• choose between three levels of membership and benefits
• most members choose ‘Value’ membership
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13. Gold Status benefits
Members with Gold Status can enjoy the following
additional benefits:
‘Double the Difference’ price promise
10% Extra Discount on your energy
£200 allowance to help you switch
Broadband from £2.99 per month
Free Home Phone calls at any time to:
- mobiles (Utility Warehouse numbers only)
- UK local/national numbers (including 0870)
- our 10 most popular International destinations
65% discount on installing a new phone line
Premium Smartphone with no upfront fee when you
take Mobile as a fifth service (or £50 off the upfront
cost of an iPhone 4S or Samsung Galaxy S III)
To obtain ‘Gold Status’, you simply need to switch at least four
services to us (choose from Gas, Electricity, Home Phone,
Internet and Mobile) and pay by direct debit.
Full details of these benefits are available on our website;
terms and conditions apply.
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14. Let’s recap
Award-winning PLC
Award-winning products and services
'Double the Difference' Price Promise
CashBack card: extra 25% discount on your bill
Exclusive Member benefits
So… where would you like
to start saving?
Home Phone
Mobile
Internet
Gas
Electricity
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15. 16/07/12

16. Mobile Tariffs - Best SIM only deals
Which of these tariffs best suits each member of your household?
Cost per
month
- minutes 300
£7.50 1,000
– – – –
- texts
- minutes 600 100 100
£10 2,000 Unlimited 5,000
– –
- texts
- minutes 900 300 300 100 100
£15
- texts 5,000 Unlimited 5,000 Unlimited Unlimited
- minutes 5,000 600 600 300 300
£20 - texts 10,000 Unlimited 5,000 Unlimited Unlimited
Standard handsets: add £5 per month
Smartphones: add £10 per month
Premium smartphones: add £15 per month
BlackBerry data bundle (essential for all BlackBerrys): add £5 per month
All competitor prices are correct as of 10 June 2012.
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17. Home Phone and Broadband comparison
Monthly charges
Broadband £14.50 £18.00 £10.00 £6.50 £5.99
Line rental £13.90 £14.60 £12.25 £13.80 £13.75
Anytime calls £8.00 £4.90 £5.00 £4.50 £0.00
Wireless Router £0.00 £0.00 £0.00 £0.00 £1.25
Monthly cost £36.40 £37.80 £27.25 £24.80 £20.99
Additional monthly charges*
Mobile calls (15 mins) £2.60 £1.34 £1.61 £1.54 £1.20
0845 calls (16 mins) £1.64 £0.00 £0.99 £0.00 £0.65
Network feature £2.25 £3.15 £2.50 £4.10 £1.50
Total cost £6.49 £4.49 £5.10 £5.64 £3.35
Cost – First year
† £483.18 £476.88 £328.20 £326.28 £265.08
(inc promotions)
Utility Warehouse
£218.10 £211.80 £63.12 £61.20
Savings - First year
NB. Year one costs do not include any connection fees (free with Utility Warehouse)
† Promotions:
Virgin - first 3 months' broadband at £4
BT - first 3 months' broadband at £9
TalkTalk - first 12 months' broadband at £3.25
Sky - free broadband for six months
Utility Warehouse - first 9 months' broadband at £2.99
*Additional charges are based on a typical customer's usage and are for illustrative purposes
only; actual costs may vary.
All competitor prices correct as at 1 March 2012 16/07/12

18. Guide to credit checking and deposits
Applications using the paper application form
RELATIONSHIP BETWEEN CUSTOMER AND DISTRIBUTOR (AS TICKED ON THE APPLICATION FORM)
Relative, friend, colleague or someone you know well Only recently met
Home owner Up to 4 SIM-only connections No credit check
Any one handset No credit check Credit check
More than one handset Credit check
Tenant Up to 4 SIM-only connections No credit check
Any one handset up to a value of £150 Credit check Credit check
One or more handsets with a total credit Credit check
of more than £150
Free handset: we will process a 1p transaction on their credit/debit card in order to validate it.
Debit or credit card: must be in the customer's name and registered at their address. No match = no progress.
A maximum of 4 Mobile services may be applied for on any new account.
Home owners: must appear on the Land Registry database. We will check this at Head Office.
Total credit: calculated as total retail price minus any upfront payments required.
How do you know your Customer?
CUSTOMER IS… ON THE APPLICATION FORM, TICK:
A relative or member of your family Relative
Someone you have known socially for at least a year, Friend, colleague or someone you
and whose home you have visited at least once know well
Customer is someone you have met recently Only recently met
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19. Guide to credit checking and deposits
Online applications
Refer to the Extranet log in page for credit checking guidelines.
Applications for the Business Club
ORDER REQUIREMENT
SIM only (one to five) No checks required
SIM only (more than five) Full Credit Check made upon receipt of Application form -
deposit likely
Handsets: total handset price An original gas or electricity bill
up to £500
Handsets: total handset price Full Credit Check made upon receipt of Application form -
over £500 deposit likely
Notes
Deposits: are in addition to any handset One-Off Payments (as listed in the Handset Guide). Deposits are
taken from the credit/debit card when the application is processed, and will be held for 12 months and then
refunded on request (provided the account is in good standing)
Credit card: must be in the name of the business or the person signing the application form.
Gas or Electricity bills: must be addressed to the business, or the person signing the application form at the
supply address AND must clearly show the Meter Point Reference Number (gas) or Meter Supply Number
(electricity). We will return any original bills we do receive to the customer (after we have checked them).
Equipment will only be despatched to this supply address.
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