1. NMTG UX Job Description: User Researcher
Cisco’s Network Management Technical Group (NMTG) User Researcher is responsible for the planning,
scheduling, conducting, analyzing, and socializing user research and user validation activities for the next
generation of network management software applications.
The User Researcher works closely with Visual and Interaction Designers, Product Managers, and
Engineers on behalf of end users to define the user experience to ensure the delivery of customer-accepted
and validated software.
Responsibilities:
Plan, design, observe, and analyze field studies and usability testing
Generate user personas and use scenarios
Conduct heuristic evaluations
Identify user interface requirements; help define project approach and user experience strategy
Set conceptual design and suggest product direction based on field research and functional
requirements
Work with interaction designers to define user interaction models and workflows
Work with visual designers to refine the interactive experience and produce designs consistent
with Cisco’s brand
Develop prototypes ranging from paper-and-pencil concepts to HTML wire frames to high-fidelity
designs that represent both the visual identity and interaction model required to ensure user
success
Work closely with engineers to implement and deliver the final product
Facilitate project communication across a multidisciplinary team throughout all phases of the
project
Qualifications:
5+ years of experience gathering user requirements, conducting field studies, usability testing, and
questionnaire/survey design all using variety of research methods ranging from exploratory
(contextual inquiry, ethnography, interviews) to user interface/design research
Bachelor’s degree (advanced degree preferred) in Human Computer Interaction, Cognitive
Psychology, Human Factors, Sociology, Anthropology, or related field
Excellent time-management, multi-tasking, strong communication skills; and the ability to quickly
prioritize tasks
Ability to develop new approaches to complex design problems and convey these designs in the
form of presentations, prototypes, and design specifications
Must communicate clearly and effectively; strong analytical and oral communication skills;
excellent interpersonal skills; a self-starter that is able to collaborate actively with others in a
cross-functional team