Urgent care centers should be used instead of emergency rooms for non-emergency medical care needed after normal clinic hours for TRICARE beneficiaries. Emergency rooms are intended for true medical emergencies like heart attacks or accidents. The document provides a list of local urgent care centers that accept TRICARE patients. Using an urgent care center rather than an emergency room saves wait times and potential costs. Patients must call the after-hours nurse line to get a referral for urgent care visits.

1. Urgent Care Centers should be utilized instead of emergency rooms when medical care
is required after duty hours for Lyster beneficiaries. Emergency rooms are designed to
treat medical emergencies such as heart attacks, accidents or other emergencies that
occur when Urgent Care Centers may be closed. Below is a list of local Urgent Care
Centers that are TRICARE Prime authorized. Remember, utilization of an Urgent Care
Center vs an emergency room saves you wait time and possible payment of a medical
claim. You must contact the After-Hours-Nurse line at 877-418-0983 to obtain referral for
urgent care visits.
Enterprise Express Care (Enterprise) Prime Care (Daleville)
805 East Lee St., Suite C 144 Virginia Avenue
Enterprise, Al 36330 Daleville, Al
(334) 348-8818 (334) 503-9900
Hours: Mon – Fri 9:00 am – 4:00 pm Hours: Mon – Fri 7:00 am – 5:00 pm
Saturday 9:00 am - Noon Ages: 2 yrs. & up
Ages: 6 months and up *(TRICARE patients must check in
StatMED (Ozark) before 4:00 pm)
977 Andrews Avenue AllSouth (Dothan)
Ozark, AL 36360 4585 Montgomery Hwy
(334) 774-7610 Dothan, Al
Hours: Mon – Fri 7:30 am – 6:00 pm (334) 340-2600
Saturday: 8:00 – 5:00 pm Hours: Mon – Fri 8:00 – 6:00 pm
Ages: *2 yrs. & up Saturday: 8 am – 1pm
*(will see birth and up when Pediatrician Ages: Birth* & up
is present – call before reporting to verify *(for children < 2 yrs., call before
Pediatrician is on duty) reporting to clinic to verify can be seen)
FirstMed (Dothan) PrimeCare (Dothan)
1245 Westgate Parkway 4126 West Main St
Dothan, Al Dothan, Al
(334) 793-9595 (334) 836-0004
Hours: Mon – Fri 7:30 am – 7:00 pm, Sat & Hours: Mon – Fri 8:00 – 5:00pm;
Sun 7:30 – 5pm Saturday : 8:00 am – Noon
Ages: 3 yrs. & up Ages: 2 yrs. & up
PrimeCare (Dothan) Southeastern Pediatric Associates (Dothan)
4126 West Main St 364 Honeysuckle Rd
Dothan, Al Dothan, AL
(334) 836-0004 (334) 794-8656
Hours: Mon – Fri 8:00 – 5:00pm; Hours: Mon – Fri 7:30am – 8:00pm
Saturday : 8:00 am – Noon (No walk-ins from 11:oo am to 1:00 pm)
Ages: 2 yrs. & up Saturday: 8:00 am – 11:00 am
Sunday 6:00 pm - 8:00 pm
Ages: Birth to 17 yrs
PRIMARY CARE APPOINTMENT OPTIONS
• On-line at www.tricareonline.com
•Lyster Patient Appointment System at
334-255-7000 or 1-800-261-7193