Vashim Vora is a recognized trainer at FitnessForce who has over 5 years of experience in retail, operations, and customer service. The document provides instructions for upgrading, freezing, and transferring FitnessForce memberships. The upgrade process involves selecting a product or package to upgrade, entering an amount, and selecting a payment mode. The freeze process involves selecting a membership to freeze, selecting freeze dates, and adding freeze comments. The transfer process involves selecting a membership to transfer, selecting a client to transfer to, adding transfer charges, entering an amount, selecting a payment mode, and completing the transfer. Thank you and FitnessForce support contact details are provided at the end.