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Michael Smith
Laguna Niguel, CA
masmichael23@gmail.com - 951-553-1468
Authorized to work in the US for any employer
WORK EXPERIENCE
Associate Trainer
Panera Bread - Temecula, CA - April 2012 to Present
Responsibilities
Conduct training and orientation of new associates on their job responsibilities and related new employee
information. Lead small groups of new associates during comprehensive three day trainings, emphasizing high
quality customer service.
Accomplishments
Effectively trained approximately 25 new employees who were eventually promoted to permanent status.
Consistently taught and modeled customer high quality service skills for new employees.
Mastered all requisite required service areas at Panera Bread, Inc.
Skills Used
Collaboration - working w/others
Organization - Planning a training routine.
Communication - training, cust. serv.,
Freshman Basketball Coach
Temecula Valley High School - Temecula, CA - June 2012 to March 2013
Responsibilities
Organized and supervised practice session consistent with the Head Coach's expectations. Routinely worked
individually with players to increase their individual skills
Act as Head Coach in his absence including coaching CIF sanctioned games.
Accomplishments
Developed a rapport with players that fostered hard work, team play, mutual respect, and teamwork
Ability to effectively run practices independently with 13 freshman boys.
Skills Used
I demonstrated that I am able to run a high school level practice with various drills effectively. I showed
leadership and communication skills both to the players and head coach.
Small Group Leader
Sunrige Church - Temecula, CA - January 2011 to May 2012
Responsibilities
Organized games and supervised children ages 9 to 11. Lead small groups of approximately 8 students with
reflecting upon and clarifying the day's lesson including, developing focus questions, leading small group
discussions and quizzing students on their understanding.
Accomplishments
Increased students' overall understanding of material taught.
Increased students' interest and interest in the lessons
Developed a positive rapport with each student
Skills Used
Organized and conducted small group activities that were enjoyed by students.
Communicated scheduled activities to supervisor.
Facilitated small group activities, making modifications as needed.
EDUCATION
B.A. May 2016 in Liberal Studies / Education
Cal State University San Marcos - San Marcos, CA
SKILLS
Coaching, Google Webmaster Tools, Sports, Communication, Multi-Tasking, Work Well Under Pressure,
Leadership

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UPDATED RESUME

  • 1. Michael Smith Laguna Niguel, CA masmichael23@gmail.com - 951-553-1468 Authorized to work in the US for any employer WORK EXPERIENCE Associate Trainer Panera Bread - Temecula, CA - April 2012 to Present Responsibilities Conduct training and orientation of new associates on their job responsibilities and related new employee information. Lead small groups of new associates during comprehensive three day trainings, emphasizing high quality customer service. Accomplishments Effectively trained approximately 25 new employees who were eventually promoted to permanent status. Consistently taught and modeled customer high quality service skills for new employees. Mastered all requisite required service areas at Panera Bread, Inc. Skills Used Collaboration - working w/others Organization - Planning a training routine. Communication - training, cust. serv., Freshman Basketball Coach Temecula Valley High School - Temecula, CA - June 2012 to March 2013 Responsibilities Organized and supervised practice session consistent with the Head Coach's expectations. Routinely worked individually with players to increase their individual skills Act as Head Coach in his absence including coaching CIF sanctioned games. Accomplishments Developed a rapport with players that fostered hard work, team play, mutual respect, and teamwork Ability to effectively run practices independently with 13 freshman boys. Skills Used I demonstrated that I am able to run a high school level practice with various drills effectively. I showed leadership and communication skills both to the players and head coach. Small Group Leader Sunrige Church - Temecula, CA - January 2011 to May 2012 Responsibilities Organized games and supervised children ages 9 to 11. Lead small groups of approximately 8 students with reflecting upon and clarifying the day's lesson including, developing focus questions, leading small group discussions and quizzing students on their understanding.
  • 2. Accomplishments Increased students' overall understanding of material taught. Increased students' interest and interest in the lessons Developed a positive rapport with each student Skills Used Organized and conducted small group activities that were enjoyed by students. Communicated scheduled activities to supervisor. Facilitated small group activities, making modifications as needed. EDUCATION B.A. May 2016 in Liberal Studies / Education Cal State University San Marcos - San Marcos, CA SKILLS Coaching, Google Webmaster Tools, Sports, Communication, Multi-Tasking, Work Well Under Pressure, Leadership