This document contains information from Khang Vang's professional development portfolio, including interview questions and answers, a memorandum, confirmation letter, and thank you letter related to a mock interview conducted at DaVita Sun Ray Dialysis. The interview questions cover topics like work experience, skills, strengths, weaknesses, conflicts, and goals. The letters confirm and thank the interviewer for their time providing feedback to help improve Khang's interview skills.

1. Professional Development
Professional Development
Khang Vang
2/20/2015
Montgomery

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Tables Of Contents:
 Interview Questions…………………………………………………………………………2
 Memorandum………………………………………………………………………………10
 Confirmation Letter………………………………………………………………………...11
 Thank You Letter…………………………………………………………………………..12

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Interview Questions
1. Q: Why do you want to work in this industry?
A: Tell a story about how you first became interested in this type of work. Point out
similarities between the job you’re interviewing for and your most recent job. Make your
passion for your work a theme that you allude to throughout the interview.
My answer: What made me want to become a medical assistant is my dad. My dad was sick
with heart failure. Growing up watching him suffer from the pain, hurt me very much. I
wanted to make his illness go away. From that day on I knew I wanted to become a medical
assistant.
2. Q: Why should we hire you?
A: This addresses the candidate’s motivation for adding “true value” (beyond what’s
expected) to the job. What specific qualities and transferable skills make you stand out from
the competition? Have you had a specific job experience that would make you more valuable
to the employer? Have you had multiple promotions? What makes you unique and
irreplaceable? What’s the most compelling item you can describe to prove your
qualifications and interest? Is there something extra you offer besides the basic job
qualifications? *** GIVE SPECIFIC EXAMPLES TO SUPPORT YOUR ANSWER. ***
My answer: why should you guys hire me because I may not have the experience but what
made me stand out the most is that I’m a good listener, and I’m a good team player. The
reason why I say that is because I make sure my patients and my coworkers can understand
me. And say to themselves that I can trust her, I can tell her anything.

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3. Q: What are your key skills?
A: Talk about your key skills and how you’ll use them in this job. Avoid clichés or
generalities. Offer specific evidence, drawing parallels from most recent job or school
projects to the job you’re interviewing for. Name a couple skills and tell how and when you
used them at school or in the workplace. *** PROVIDE SPECIFIC EXAMPLES FOR THIS
QUESTION. ***
My answer: Two skills that I learn from school is doing the vital signs and the injections. The
reason why I say that is because I felt that doing the vital signs and the injection has made me
feel like I’m doing a good job and that has a MA im doing it the right way.
4. Tell me about a time you had to deal with a difficult customer.
S: A customer came into JC penny looking for a dress for her daughter.
A: I ask the lady what size her daughter wears. She told me median. I took her to find an
outfit. She was kind enough to show me her daughter’s picture. I found a dress that would
suit her daughter the most, the lady was please with the dress but she kept on saying no I
want a long one. I found her a long dress, then she say no I want a median length dress.
R: Eventually I found a high low dress for her daughter. The lady was please with the dress.
She thanked me and went to pay for it.
5. Tell me about a time you worked with a team.
S: At JC Penny I had to work with one of the team leader that was in charge of the junior
section.

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A: The team leader liked everything to be detail like what she wanted. She wanted all the
dress to be in the same color area. She wanted the size to be from extra small to extra large.
She check the jean area, she was upset that someone did something wrong there. She blame
on my coworker. I felt bad because I did that by mistake.
R: we went on our launch break, my coworker was very upset. After launch break I went up
to the team leader’s office and told her that I made the mistake and I apology to the team
leader. She told me it was okay and I made the right choice to tell her.
6. Tell me about a time when you made a mistake.
S: A time I made a mistake was when a customer calls to see if we had the frozen dolls in
stock.
A: The cashier came to ask me and I went to check and I say yes. The elderly lady came to
the store and asks another employer she says no we don’t I’m sorry. The elderly lady say I
thought someone say yes. The elderly lady got mad.
R: The manager came to solve the problem; I told another employer that it was my fault I
didn’t look carefully and she told me to tell the manager. I went to tell the manager and he
say it was okay. I went to say sorry to the elderly lady and she forgave me. I told her that she
can look at Target or Wal-Mart for the frozen dolls.
7. How do you handle high-pressure situations and deadlines?
S: There was a time that the team leader in the women’s department wanted all the cloth out
before the store open.
A: I told my coworkers that work with me that day that we must work together as a team to
put all the cloth away. We also gave each other tacks to do. After we were all done with one
rack we help each other with one. By the time we know it was already time for the customers

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to come and shop. We all look at each other, and we all plan to talk to the team leader in the
women’s department.
R: I went up to the team leader and told her that we are sorry and ask her if we can still put
the cloth away even if there were customers shopping around. She smile and say yes.
8. Tell me about a time when you disagreed with your supervisor.
S: I would never disagree with my supervisor.
A: I know that my supervisor is all the right all time. He was at the retail store longer then
me. If I do ever disagree with him I would talk to him
R: The supervisor would come and talk to everyone about how he is doing as a supvisor and
does he need to change in anything.
9. How do you manage your workload on a daily basis?
S: When I had a lot of homework to do I separate them by the time.
A: I would separate them by three to four then 5 to 6 so I know I got some work done and I
won’t stress about it.
R: when I know I can’t do them all at once I do the homework by the hour and when it’s
going to be due.
10. Tell me about a situation that made you frustrated.
S: A situation that made me frustrated was when the visual team leader needed help.
A: Me and my coworker’s we help each other with the visual stuff. We gave each other
positive feedback, we help customers even though we were busy.
R: I got frustrated and kind of mad, but I finish the girl’s clothes and finally the visual team
leader accept it and I was happy because I work really hard on the finished project.

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11. Where do you want to be in one year? Five years? (Hint: GROWTH AND
ADVANCEMENT WITHIN THE COMPANY YOU ARE INTERVIEWING WITH.)
S: I see myself in five years working with DaVita.
A: The reason why I say that is because I like what I’m doing. I like to draw blood and I can
see myself doing that for a long time.
R: I know that drawing blood it helps the patients that need blood, so they can feel like we
are helping them and they can also feel like they are helping also.
12. Tell me about a situation that made you frustrated.
S: A situation that made me frustrated was when the visual team leader needed help.
A: Me and my coworker’s we help each other with the visual stuff. We gave each other
positive feedback, we help customer’s even though we were busy.
R: I got frustrated and kind of mad, but I finish the girls cloth and finally the visual team
leader accept it and I was happy because I work really hard on the finished project.
13. What are your weaknesses? (Hint: Discuss a skill you needed to improve in one of your
classes and how you improved.)
S: A skill that I need to improve is injection
A: I practice with classmates, ask the instructor for feed backs, and ask for extra help when I
needed.
R: I will be successful at injection, with the help of my instructor and my classmate.
14. Tell me about a conflict you had with a coworker.
S: A conflict that I had with a coworker was putting the cloth away.
A: We listen, discuss the situation with each other, we thought it through with each other.

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R: I talk to her on our own time and we both apology to each other and we both decide and
talk to each other where we should put the cloth. After we talk about it we completed the
tacks.
15. Are you most productive working alone or in a group? (Hint: BOTH and GIVE
EXAMPLES)
S: I like to work both because I get to work with a group and later I get to work alone.
A: Sometime it’s nice to work alone and sometime it’s nice to work with a group.
R: Working with both is great cause your coworker can help in way if you need help and
working alone gives you the knowledge to know how to work by your self.
16. What do you do in your spare time? (Hint: Keep it PROFESSIONAL, not
PERSONAL.)
S: I’ m in school right now. So half of the time I either doing homework or studying.
A: If I’m not doing home work then I’m reading books. I also like to help my dad when I’m
not busy.
R: I also like to clean on my spare time.
17. Tell me about a time when you witnessed an unethical practice. (Hint: If you haven’t,
then say what you would do.)
S: I haven’t if I ever did witnessed an unethical at work or school I would tell the instructor
or the manager right away.
A: if I ever see a student cheating I would tell the instructor and that way she would know. If
I ever see an employee steal or do something wrong I would tell the manager.
R: A lot of these unethical are wrong because your doing something wrong and no one will
ever trust you.

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18. How many days of school/work did you miss? (They will ask placement this question.
Be prepared for this one! Back it up with positive things to say. Don’t focus on the
negative. I had to miss a couple days, but being at school and work is extremely
important to me…etc.)
S: I had to miss a couple days
A: But school is very important, I like to enjoy what I learn.
R: My teachers make learning how to injects, do vital fun

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Do you have any questions for me?
Write down four (4) of your own questions. Make sure some pertain to your company research.
You will have six (6) questions total, which includes the two questions below.
1. How many locations are there?
2. How many work stations are there?
3. How many people come into DaVita?
4. How many customers get cared after dialysis?
5. For the assignment, I need to collect a business card for proof. Do you have one I can take to
my instructor?
6. Do you participate in an externship program? Would you be interested in working with
Minneapolis Business College to set one up with me or other students?

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MEMORANDUM
To: Ms. Montgomery
From: Khang Vang
Date: Friday, January 30, 2015
Subject: Mock Interview Confirmation
Thank you for your time. I have scheduled my mock interview. The details are below.
Date: February 11, 2015
Time: 2:30 p.m.
Organization Name: DaVita Sun Ray Dialysis
Interviewer Full Name: Jenny Phillips
Position: HR Hiring Manager
Address (Street, City, State, Zip): 1758 Old Hudson Road, Saint Paul, MN 55106-6161
Direct Phone Number: (651) 793- 5191
Email: jmcphillips@davita.com
I am looking forward to conducting my mock interview and receiving valuable feedback and
information. If you have any questions, please contact me at (651) 263-9695 or
khangvang2011@gmail.com. Thank you for your help and the opportunity to improve my
interview skills.
KV

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CONFIRMATION LETTER
Khang Vang
295 Hoyt Avenue East
Saint Paul, MN 55130
February 3, 2015
DaVita Sun Ray Dialysis
Jenny Phillips
1758 Old Hudson Road
Saint Paul, MN 55106-6161
Dear Ms. Phillips:
I am confirming our appointment for the mock interview. Thank you for meeting with me and
helping me improve my interview skills. I understand your time and expertise are valuable, and I
appreciate you sharing them with me.
The details of the mock interview are as follows:
 Date: Wednesday, February 11, 2015
 Time: 2:30 p.m.
 Location: 1758 Old Hudson Road, Saint Paul, MN 55106-6161
In addition to the mock interview, my instructor is requiring the completion of an evaluation
form. It needs to include specific notes on my performance, communication, and responses.
This document is used for grading, coaching, and job placement purposes. I enclosed this form
and will bring a copy with me as well. The form must be faxed, mailed, or e-mailed to my
instructor at Minneapolis Business College. I also included my resume for your review.
Thank you again for your time. I am very grateful for your suggestions and input. If you have
any questions, please contact me at 651-263-9695 or email me at khangvang2011@gmail.com.
My instructor, Ms. Montgomery, can be reached at 612-791-8552 or
montgomery.mbc@gmail.com.
Sincerely,
Khang Vang
Enclosures (2)

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THANK YOU LETTER
Khang Vang
295 Hoyt Avenue East
Saint Paul, MN 55130
February 11 , 2015
DaVita Sun Ray Dialysis
Jenny Phillips
1758 Old Hudson Road
Saint Paul, MN 55106-6161
Dear Ms. Phillips:
Thank you for taking the time to meet with me and conduct the mock interview. It was a
pleasure meeting you, learning more about the organization, and understanding the qualities
necessary to be a successful medical assistant.
This experience has given me more confidence in my interviewing abilities. Your feedback was
appreciated, and I valued every comment you provided me.
Thank you for completing the evaluation form as well. It will be viewed by my instructor and
our placement office to provide me with feedback and to help me improve my skills.
If you have any questions about the evaluation form, please contact my instructor at 612-791-
8552 or montgomery.mbc@gmail.com. The evaluation form must be received by Friday,
February 20.
I appreciate your willingness to help me learn, and I look forward to speaking with you again.
Sincerely,
Khang Vang