The document provides instructions for shipping household goods internationally using a company called UPakWeShip. It details how to prepare items for shipping, complete necessary customs forms, track the shipment, and what to expect at delivery. The main shipping options involve loading goods into self-load containers, U Crates, or pallets that are then shipped overseas by ocean vessel. Customers are responsible for packing correctly according to the company's guidelines and completing customs documentation for their destination country.

1. “YOU MADE A SENSIBLE CHOICE”
If It Fits It Ships For One Low All Inclusive Price, Door to Door.
Did we also mention “No Sneaky Fees”?

2.  I am Mark Nash aka The Moving
Doctor and I want to explain to you
what's going to happen with your
move and hopefully answer all you
questions and concerns.
 If you have additional questions please
email your coordinator or myself.
Mark Nash
 1 866 868 6386
move@upakweship.com
 Please follow me on twitter
@UPAKWESHIP

3.  Obviously we cant explain all services and all details here but here are the
main things to know.
 Self Load Containers: Its going to come on the back of a trailer, most have
tie hooks every couple feet on the bottom and the top of the side walls. The
floors are wooden and you can nail into it if needed. 8ft 2x4 pieces of wood
will hold your shipment in place and coupled with a mattress makes an
excellent bulkhead. The driver is paid to wait for 2 hours and might not be
able to back into your driveway. The container will have a security seal fitted
before we return it to the port for shipping.
 U Crates and Pallets. It can take up to 7 working days to UPS the U Crate
or pallet and we will email you the UPS tracking number. If you need these
faster we can send out express for an additional charge. Please email your
coordinator 48 hours before you require collection. NOTE: U Crates and
Pallets need to be loaded on concrete or tarmac level ground on a driveway
or curbside so that a pallet jack can pick it up and put on the tail lift of the
truck. A forklift will not be coming to your house (except U Crate280)

4. Once loaded, your self load container will travel to the nearest port for loading onto a
ship. It will travel, sometimes stopping at different ports along the way
before arriving at the destination port. If you are paying for to door service, we
will clear the container through customs, pay the port fees and truck to your residence
where you will get 2 hours to unload it. Our local partner will be in touch to arrange
this for you. Note in Australia and sometimes New Zealand, the container has to be
unloaded for a quarantine inspection so your things will be loaded on a moving truck
and delivered by a crew into your ground floor residence.
If your are shipping one of our U crates or pallets to our most popular destinations,
it will be trucked to our main shipping terminal in Charleston SC to join other
shipments and loaded into a shipping container.
For other destinations and to terminal arrival only we will book the shipment direct out
of the nearest port.
Once it is shipped on a vessel and arrives at the destination if you are paying for
delivery service, we will clear customs and our local office or partner will arrange
delivery to you.

5. Before loading, please watch the presentations that are relevant to you
on our UPak TV Page. In order for your things to arrive safely at
destination, you need to pack and load your items correctly as well as
build the U Crate or Pallet as per our instructions.
http://upakweship.com/about-us/upaktv/

6.  Hercules is the name of our custom made interactive database.
Hercules will automatically email you a booking confirmation with
your personal booking number and instructions on how to use
him. Your booking number is the only ref number you need for us
and will appear on everything we send you and we would
appreciate you referencing it on everything you send us.
 Hercules will also email you instructions on how to upload your
documents to him and add additional information such as a
delivery address at a later date. He also sends you emails at
different stages alerting you to updates, for example, its arrived at
our shipping terminal or confirmed sailing information.
 Be aware the first time Hercules emails you, it might go to your
spam folder so always check your spam and make sure you add
us to your safe senders list so you don’t miss any emails from us.
Look for noreply@upakweship.com.

7. Like everything these days, there is paperwork to fill out, but nothing too
complicated. For most destinations, this is what you will need.
The Contract: this will be emailed to you and just needs to be read and signed so
we are all on the same page as to what the service is and agree on the price we
quoted. This needs to be uploaded into Hercules.
The packing list: please use our online packing list creator to do this. This doesn’t
need to be completed until you have finished all your packing but note you will
have to number all your boxes and items and type a description next to the
corresponding number on the packing list.
The customs form: for most destinations we will email it to you.
The shippers declaration: form that you have to sign agreeing that you packed
everything yourself and there is nothing dangerous, illegal or hazardous in your
shipment.
We will also need a copy of your picture and visa page if applicable of your
passport. (Just for the person who’s name we are shipping it in)

8. Obviously your passport….and yes we have had to turn around shipments to find
them)
Liquids, in case they leak.
Food, herbs, pet food are all banned in most countries.
Drugs, weapons, ammunition, hazardous items, explosive materials, chemicals,
fuel or oil.
Paperwork you might need to show at the destination for customs, residence
permits etc like medical records, school transcripts, certificates etc.
Medicine and prescriptions.
Do not pack anything dirty or items that used to be living if moving to Australia or
New Zealand.
For more details on packing and what not to pack and what is allowed to Australia
please look at our UPak TV page on our web site.

9. If you are moving to the UK to enjoy the warm dry weather, you’re in for a
big surprise!
You will need you to complete a C3 customs form that we will email to
you. Notes on the correct way to complete this customs form to obtain
duty and tax free entry are available on the UPak TV web page under the
“how to” heading, click here. Any other questions feel free to email or call
us.
In general all items must be declared at being over 6 months old and you
have to declare that you have lived outside of the UK for a minimum of 12
months.
There is no duty free allowance on tobacco products or alcohol like there
is when you personally fly to the UK.

10. We ship all pallets and U Crates for delivery in Europe in a container
to Rotterdam, we clear customs and then deliver throughout Europe.
Self load containers normally get shipped direct to the nearest
destination port in Europe.
For all shipments routing through Rotterdam, you will need to
complete a customs clearance request form that we will email to you
and provide proof that you have resided outside the EU for the last
12 months. This can be by providing a lease or mortgage on a
property you have been living in or utility bills or a letter from your
employer.
For self load containers going direct to the nearest port and
shipments bound for Switzerland, we will put you in touch with our
local partner to advise on customs formalities and requirements.

11. The most important think about moving your shipment to Australia is make sure
everything is clean and do not ship anything that once was living for example, a
wreath, a straw basket, or a deer head! Shoes, bike wheels, golf clubs, camping
gear all need to be spotless. Absolutely no food products are allowed. You will have
to complete a customs form B534 which we will email to you. For more information
click here.
In Australia your shipment has to pass through Quarantine as well as customs
clearance. We do not include the quarantine charge in our prices as we are never
exactly sure how much it will be, but we can advise an estimated cost. These
charges will be advised to you by our local partner and will need to be paid before
delivery.
As all items have to go through quarantine inspection, it is not possible to deliver
your shipment still in the container you loaded it in, but the local delivery crew will
deliver the contents into your ground floor residence.

12. New Zealand customs rules are similar to Australia. Make sure everything is
clean and do not ship any food or items that were once living. You will have
to complete a customs form which we will email to you. You can also see the
form by clicking here.
Your shipment will probably undergo a quarantine inspection and any
charges related to that inspection will be charged by our local partner before
delivery. Sometimes due to an inspection, it is not possible to deliver your
container to the residence and instead the delivery crew will deliver the
contents into your residence.

13. Make sure all boxes are packed full and tight and not so heavy that you cant lift it.
You should be able to sit on your box once packed and taped without the top
caving in. Tape up cartons on the bottom, top and the side seams so you see an H
in tape on the bottom and top. Use plenty of packing paper and bubble wrap. For
furniture items wrap in moving blankets or bubble wrap and secure with tape.
Mattresses should at least be put in bags and if possible then the cardboard
sleeves. See more of our packing tips on our UPakWeShip TV page on the web
site under the “How To” series.
There are no perfect size boxes to buy for the crates and pallets. They come in all
different shapes and sizes so your best bet is tape out the crate or pallet
dimensions on your floor and practice the best configuration for loading

14. If you are loading a pallet, keep everything within the size of the pallet, if
items overlap the pallet size, then they might get bumped by other
shipments.
Whatever UPakWeShip product you are loading, make sure the heaviest
items are loaded at the bottom and lightest on the top. Make sure each piece
has our label on it saying your name and piece number on the side of it. If
you are loading a container, keep the load level so nothing can fall down. On
all shipments, keep everything tight so that nothing can move around or fall.
Loading is just an adult game of Tetris! But a little bit harder work!

15. Create you labels on our web site. Each piece needs a label
taped to it. That means every box, every chair, every bike etc.
Tape the label on any side of the item or the top. Not the bottom
as we will think the items upside down!
Our online label creator prints 4 labels on a piece of paper in
your printer. It doesn’t matter if they are black or color, just cut
them out and tape them on. You can stick 2 labels on different
sides of the item if you wish.
For the pallets and U Crates, once you are finished loading and
securing please tape a label on the outside of the pallet or U
Crate on at least 2 sides so we can clearly identify your
shipment at all times.

16. The packing list is submitted to Customs to check to see everything is allowed into the
Country and that you have no prohibited items. We believe our list of items is pretty
comprehensive but if you need an additional item added just email us. NOTE: If you
have a box of mixed items just list one of the items or whatever the majority is.
You need to number all your boxes (use our
labels) and then list the contents of that piece
or box on the packing list. Our online customs
friendly version is the best! You can walk
around your house with your phone or tablet
creating your packing list. You need to create
one packing list for the whole shipment.
Tip: the item that you write #1 on
the label = item #1 on the packing
list.

17. Every Country has its own regulations and customs entry
forms that need to be completed. We have all the most
popular forms and will be emailing these to you. For other
countries we will put you in touch with our local partner to
obtain the correct documentation. Use the Customs Docs link
on our web site to find out more information on your
destination Countries regulations.
If we email you a customs form, please make sure to
complete it and upload into your file in Hercules.

18. You can always see the latest status of your
shipment in your personal portal in Hercules but
once you have the sailing information, its fun for all
the family to track the ship with an online app like
this one in the picture called Marine Traffic or
Vessel Finder is another popular app. You can see
details about the vessel that your shipment is
loaded on as well as track the progress from port
to port. It can be a great geography lesson for the
kids too!
Remember though that once you see the ship has
arrived at your destination port, your shipment still
has to pass though customs and delivery
scheduled by truck so don’t automatically think it
will be delivered next day!

19. We recommend that you take out an insurance policy for your belongings. In most
cases you will never need it but you will kick yourself if something happens and you
have no insurance and therefore no one to make a claim to and get some money
back.
If you are packing yourself you have a choice of our Bronze policy which covers
you only for total loss like in the rare case of a ship sinking or a container is lost at
sea in a storm. You wont get your shipment but you will have some money for
replacements.
The Silver policy covers the above plus partial loss or damage caused by external
forces such as weather related or forklift or crane loading damage.
When completing you application for insurance you need to decide a value per box
/item so it will look like your packing list but this one will have $ values next to each
piece. You can insure for any value per piece. Note the policy has a $250
deductible.
Latest rates and more information can be found on our insurance page at
www.upakweship.com

20. Everyone has to pay $400 deposit online (except per box shippers) there
are no credit card handling fees added to this.
The remainder needs to be paid before shipping and an invoice for the
remainder will be invoiced to you asap.
With self load containers that means the day before loading. On other
services its after collection or drop off at the terminal.
You can pay the remaining balance by emailing an ACH form or mailing
us a check with no additional fees or you can pay the rest online by credit
card but there will be an additional 5% handling fee. If you wire the
payment please make sure the bank references your invoice number on
the wire and email us the confirmation so we can match the wire transfer
to your invoice.
You might get a second invoice for the insurance premium one you have
completed the insurance paperwork and payment can be made as above.

21. 99% of the time the answer is no
But…. here are some possibilities that are not covered in your quote:
Inspections or X Ray by USA or foreign government agencies and the relating
port or storage charges whilst this occurs.
Taxes and duties on new items
Bad access problems
Above ground floor deliveries
If you require the u crate or pallet you ordered faster than a week
Australia and New Zealand have quarantine inspection charges.
If you go over your 2 hour free loading or unloading time on a self load container.
If you don’t have the correct documentation at destination and shipment has to
be stored beyond the free time allocated to clear customs.
Insurance.
Storage if requested.

22. Don’t schedule your collection or drop off the day before or the day you are
leaving.
Do not pack passports, meds, birth certificates, marriage certificates, medical
records, ss cards, proof of residency, items you need for your job when you get
there or wedding dresses in your shipment. There could be a delay out of our
control.
If you need help loading try movinghelp.com
Measure and tape the inside dims of your container / crate on the floor and wall
and practice a load plan and making sure everything will fit.
All paperwork needs to be uploaded into Hercules
Only the truck bill which we will email to you needs to be given to the truck driver
when collecting U Crates and Pallets from your residence.
Start packing early, do a few boxes every night, do not procrastinate!
Open your U crate or pallet when it arrives and check everything is there that
you need and familiarize yourself with the set up
www.upakweship.com

23. If you have booked a to door service, our local office or
partner will be contacting you if there is anything else they
need for the customs entry and once cleared by customs,
they will contact you to schedule delivery.
Make sure someone is available to accept delivery after the
eta at the port and customs clear and collect from the
terminal as soon as you can. Storage charges at destination
can be expensive if you are not available.
If you have booked to arrival terminal the shipping agent
should send you an arrival notice and advising you of the port
fees and handling charges that are due. You will need to
arrange customs clearance and then pay the fees before
being allowed to collect your shipment.
www.upakweship.com

24. Please send us pictures of you loading
 A flat packed U Crate ready to
be sent out to you via UPS
 Loaded U Crate 100’s
 Nicely loaded pallet
 A U Crate 50
 A U crate 200
 A U Crate 280
 Our loading dock for drop off in
Charleston
 A 40’shipping container pulling
out of our yard.
www.upakweship.com

25. Well I hope this has helped and answered a lot of your questions and
concerns. We have invested heavily in technology and service
structures to make your relocation go as smooth as possible.
Any comments, questions, suggestions and feedback are always
welcome. Please email me.
I would also ask you to follow us on Twitter @UPAKWESHIP where we
regularly post pictures, suggestions tips and may be a discount code
from time to time.
Thank you for reading this, happy packing, enjoy your trip and bon
voyage.
www.upakweship.com

26.  www.upakweship.com
www.upakweship.com