This document summarizes the services provided by UNIGLOBE Total Travel, a large international travel management company. UNIGLOBE has over 700 offices globally, providing local service with global buying power. They offer comprehensive travel management services including flights, hotels, car rental, and other arrangements. UNIGLOBE agents undergo extensive training to ensure high quality customer service. Clients benefit from cost savings due to UNIGLOBE's large annual sales volume and negotiating power with suppliers. UNIGLOBE provides both online booking tools for clients as well as dedicated travel consultants to handle bookings and meet all client needs.

1. It’s the little things we do
which make a big difference
to the way you travel

2. UNIGLOBE Total
Travel is part of the
world’s largest owner
managed travel
company, bringing
you the benefit of
700 offices in over 60
countries spanning
across the Americas,
Europe, Asia/Pacific,
Australia, Africa and
the Middle East.
Argentina • Australia • Austria • Bangladesh
Belgium • Botswana • Brazil • Canada
Channel Islands • China • Costa Rica • Croatia
Cyprus • Czech Republic • Egypt • France
Greece • Germany • Hong Kong • India
Italy • Iraq • Israel • Japan • Jordan
Kenya • Republic of Korea • Kuwait
Lebanon • Lesotho • Luxembourg • Malaysia
Mauritius • Mexico • Moldova • Morocco
Namibia • Netherlands • New Zealand
Nigeria • Panama • Peru • Philippines
Poland • Qatar • Russia • Singapore
Slovakia • Slovenia • South Africa
Spain • Swaziland • Sweden
Sri Lanka • Taiwan • Tanzania • Thailand
Turkey • Uganda • United Arab Emirates
United Kingdom • U.S.A. • Venezuela
Benefit from the personal service of a local owner
run travel business with the buying power of a large
international brand.
Operating under a globally recognised name
ensures that we are able to network with other
agencies and suppliers around the world to provide
best practices, even better solutions and the
strongest relationships in the travel business.
Flights
Rail
Car Hire
Hotels
Meetings
Conferencing and Events
Leisure Travel
Visa
Passports
7*24 Emergency Assistance

3. What makes UNIGLOBE different?
Client feedback from our annual Quality Control Survey is monitored
and evaluated. Year after year the results confirm that whilst all large
travel management companies are able to provide similar costs
savings, most tend to falter when it comes to service. Conversely,
whilst the smaller travel management companies are generally able
to provide good levels of personal service, they are unable to access
the best fares and rates due to their lack of buying power.
GLOBAL POWER - LOCAL SERVICE
What sets us
apart is the
unique UNIGLOBE
business model
that enables us
to maximise your
cost savings
AND provide
a high level of
personal service

4. Global Power
Annual sales volume exceeding $5 billion
Managing your organisation’s travel budget
Buying power and the infrastructure to offer real, tangible savings
Negotiating on your behalf with suppliers
Travel consultants at the top of their industry
Analysing travel spend and trip patterns to make
recommendations on spend management, cost savings
and technologies.
7*24 Rescue Line – Worldwide 24 hour emergency assistance
Extensive suite of software which provides a vast range of
added value services
Find the
UNIGLOBE 10
Customer Commitments
at
www.uniglobetotal.co.uk

5. Local Service
Owner managed agency that understands the importance
of your business
Tailored and flexible solutions for all travel budgets
Dedicated Booking Team led by a senior consultant for all clients
regardless of travel spend, to help, discuss and advise on all
aspects of your corporate travel
Regular face-to-face meetings with your Account Manager
Understanding and managing your travel reward/miles
programmes, for the organisation and individuals
Transparent and clear pricing supported by world class customer
service within a Customer Commitment framework
We don’t operate from
a call centre. You will
never have to repeat your
enquiry or be redirected
to numerous departments
before you reach your
Booking Team.

6. Travel Policy
Consultation on building travel budgets
Working together to implement your travel procedures
and protocols
Ensuring your organisation’s Duty of Care is followed
A travel policy provides cost savings and the ability to monitor and
control travel expenses, which can make a significant impact to your
bottom line.
UNIGLOBE agents and technology will ensure that all bookings meet
the policy and will follow appropriate protocol.
Corporations today face a higher duty of care responsibility for their
employees and a well written policy can ensure that appropriate
precautions are taken before travelling to high risk destinations.
Other features such as limiting the number of employees on a
particular flight can protect your business in worst case scenarios.
A well managed travel
policy can produce
significant savings on
corporate travel costs

7. Management Reports
Extensive reporting tools from the UNIGLOBE
end-to-end travel management system provides
the means to analyse your travel patterns, this is
available to all clients.
Each department within your organisation can
benefit from these reports:
Human Resources can see who is travelling,
where and when.
Finance can easily monitor and analyse
costs and identify areas where further savings
could be made
Management can benefit from clear and concise travel reports
Accounts will receive invoices and monthly statements for
simplified reconciliation. (Invoices can be in almost any format
with virtually an unlimited number of cost centres)
Uniglobe
Technology
‘Traveller Profile Form’ securely stored on
the UNIGLOBE booking system, automatically
tailors each booking in line with the traveller’s
preferences and your organisation’s
travel policy.
240,000
220,000
200,000
180,000
160,000
140,000
120,000
100,000
80,000
60,000
40,000
20,000
0
AIR FRANCE
BRITISH AIRWAYS
BRITISH MIDLAND
DUBAI JUMEIRAH BEAC
HERTZ
KLM ROYAL DUTCH AIRLINESLUFTHANSA
SCANDINAVIAN SAS
SWISS
VIRGIN ATLANTIC
Others
BRITISH AIRWAYS 44.09 %
Others 24.86 %
HERTZ 7.52 % AIR FRANCE 4.6 %
KLM ROYAL DUTCH AIRLINES 4.02 %
LUFTHANSA 3.74 %
VIRGIN ATLANTIC 3.26 %
SCANDINAVIAN SAS 2.68 %
BRITISH MIDLAND 2.53 %
SWISS 1.48 %
DUBAI JUMEIRAH BEAC 1.2 %
Total Sales by Supplier Account Name Proportional Sales by Supplier Account Name
OpenBook Reporting Sales Summary (with graphs)
Total Amount Service Transaction AveragesTotal Agency Total Amount Amount Total% of
Supplier Account Name Trans Paid Fees FareRebates FeeCharges Charged Total Paid Not Billed SpendTotal
AIR FRANCE 1 489.50 489.500.00 0.00 0.000.00 489.50 489.50 23,906.66 24,396.160.09
BRITISH AIRWAYS 17 14,808.80 871.110.00 0.00 0.000.00 14,808.80 871.11 218,858.20 233,667.002.79
BRITISH MIDLAND 4 1,205.70 301.430.00 0.00 0.000.00 1,205.70 301.43 12,208.60 13,414.300.23
DUBAI JUMEIRAH BEAC 0 0.00 0.000.00 0.00 0.000.00 0.00 0.00 6,381.12 6,381.120.00
HERTZ 0 0.00 0.000.00 0.00 0.000.00 0.00 0.00 39,876.96 39,876.960.00
KLM ROYAL DUTCH AIRLINES 2 608.10 304.050.00 0.00 0.000.00 608.10 304.05 20,710.70 21,318.800.11
LUFTHANSA 0 0.00 0.000.00 0.00 0.000.00 0.00 0.00 19,821.36 19,821.360.00
SCANDINAVIAN SAS 1 373.40 373.400.00 0.00 0.000.00 373.40 373.40 13,846.70 14,220.100.07
SWISS 1 391.50 391.500.00 0.00 0.000.00 391.50 391.50 7,458.70 7,850.200.07
VIRGIN ATLANTIC 1 1,902.60 1,902.600.00 0.00 0.000.00 1,902.60 1,902.60 15,386.10 17,288.700.36
Others 5 1,711.50 342.300.00 0.00 0.000.00 1,711.50 342.30 130,037.47 131,748.970.32
32Grand Totals 21,491.10 671.600.00 0.00 0.000.00 21,491.10 671.60 508,492.57 529,983.674.06
Disclaimer: this management information report should not be used for accounting purposes.
Page 1 of 1
Produced 09/05/2007 at 10:06:30
Created by Lance Goodson 15 April 2015
FLIGHT BOOKINGS
Airline preferences:
Mileage memberships:- Airline:
Number:
Airline:
Number:
Airline:
Number:
Airline:
Number:
Airline:
Number:
Airline:
Number:
* Seating preferences (all non smoking):- Aisle Window
Other:
Dietary requirements:
e.g. Vegan/Kosher/Low salt Medical requirements:
e.g. Diabetic/wheelchair assistance
RAIL BOOKINGS
Class of travel:- 1st Class Std Class
Seating Preference:
Aisle Window Forward facing Backward facing
HOTEL BOOKINGS
Hotel preferences:
Frequent Guest Cards:- Hotel:
Number:
Hotel:
Number:
Hotel:
Number:
Preferred Room Type: Single Double Twin Suite Smoking room Non-smoking roomHotel special requests:
*Credit card for guarantee
if different: Expiry date:
CAR HIRE
Car preferences:
Manual Automatic
Driving licence number:
Membership Cards:- Company:
Number:Company:
Number:
GENERAL REMARKS
Date of Completion:
Completed By:
Created by Lance Goodson 15 April 2015
New Online Traveller Profile Form
https://profiler.trondent.com/unitotal/default.asp
Private Confidential
Items marked by * are MANDATORY
PERSONAL DETAILS
* Company name:
* Surname:
New Traveller Amended Details
* First name and title:
Home address:
Town:
Postcode:
Home telephone number:
* Mobile number:
*Traveller E-mail address:
Position within the company/title:
* Office location:
* Secretary / Travel Booker Name:
* Direct telephone no:
* Travel Booker E-mail address:
* Traveller Portable Email Address:
* Send URGENT Travel Alerts to Traveller Email Portable Email Travel Booker Email
*Credit card number for billing or hotel gtee incl expiry:
PASSPORT INFORMATION
Second Passport (if held):-
* Nationality:
Nationality:
* Passport number:
Passport number:
* Issue date:
Issue date:
* Place of birth:
* Expiry date:
Expiry date:
* Date of Birth:
HOMELAND SECURITY / TSA SECURE FLIGHT PROGRAM {Required Information for New Security Measures}
Redress Number:
Known Traveler
Number:

8. Booking Tools
High volume clients can benefit from the addition of the ‘Amadeus
e-Travel Management’ online booking system. Training is provided
for all relevant employees. This cost saving tool allows your travel
managers to book point-to-point travel from their desks, which in turn
means reduced fees.
The system is installed within your organisation and tailored to
meet all business travel specifications in line with your organisation’s
travel policy.
For frequent rail travel, save money on ‘Ticket On Departure’ costs
and stress waiting for the post, with the installation of a desk top rail
ticket printing machine.
Our online systems can be used alone or in conjunction with your
booking team all suitable options would be discussed to establish
specific requirements.
The UNIGLOBE Quality
Assurance Program
conducts more than
100 quality control tests
to check file accuracy
and completeness.
From waitlist clearance,
preferred seating
requests, frequent flyer
and hotel frequent-stay
credits to special invoice
codes and accounting
references, every detail
is checked so that your
expenditure and travel
are error free.

9. What you can expect from
uniglobe Total Travel….
Every UNIGLOBE agent undergoes extensive customer service
and quality assurance training. Senior agents will have at least 10
years industry experience so that we can guarantee our clients
are receiving a professional and expert service
Complete transparency on fees, to be agreed in writing in
advance of first booking. There will be no hidden extras
UNIGLOBE Total Travel doesn’t tie clients into contracts, as the
service speaks for itself
Our UNIGLOBE office is owner managed thus ensuring swift
decisions and resolutions, in all situations
Unlike most other travel management companies, UNIGLOBE
Total Travel are not affiliated with any preferred suppliers. We will
always offer the service we believe to be the best option to suit
your travel needs.
We operate within the UNIGLOBE 10 Customer Commitments
Full access to our bespoke Leisure Travel Department
GLOBAL
POWER
LOCAL
SERVICE

10. LEISURE TRAVEL
Corporate clients are offered discounted breaks and any exclusive
offers that become available.
Frequent special promotions gives corporate clients the opportunity
to win free holidays, vouchers to be redeemed against holidays and
many other great travel related benefits.

11. INTERNET AND OTHER TMC’s Uniglobe TOTAL TRAVEL
There are so many websites offering ‘Lowest fares’ so we
can easily research and find the cheapest ourselves
The cheapest is not always the most cost effective. e.g. the
cheapest could mean very expensive changes to the ticket
or maybe even several hours overlay at an airport en route,
which in turn means nearly a whole working day lost in
transit. We will always discuss and advise prior to booking
We have booked with this company before -they will give
us a good rate
We have a global buying power of $5 billion - we can
negotiate exclusive rates not accessible online
I have just received an email that my flight/train has been
cancelled/delayed/rescheduled and I am standing in the
airport/station and I have no Wi-Fi. How am I going to get
to my meeting on time?
Speak to your Booking Team who will re book you as
swiftly as possible
I prefer making my bookings on the internet as I can
accrue my personal reward and miles points
UNIGLOBE can fully manage this for you. We will also
identify any cards that you do not already have. When
booking with UNIGLOBE the traveller can earn their own
points as well as the company = DOUBLE POINTS
How do I know if I need a visa/vaccination for the
destination I am travelling to? How can I be sure the
information I find is correct and up to date?
Your Booking Team will advise you at the time of enquiry/
booking if there are any visas or vaccinations required for
your destinations. They will also be able to process the visa
for you. We will also notify you when your passport is due
to expire
I am about to travel home from my trip. I have just
received an email that there is a problem with my flight
home, my internet isn’t working properly, my office is
closed and as I booked online I now have to phone a call
centre which charges £1.50 a minute
We offer our 7*24 rescue line service which includes
24-hour emergency assistance advice.
In case of an emergency we will work night and day to get
you home
There is no up-to-date information regarding the storm, air
strike, volcano, baggage handlers strike, fog
Being part of a global organisation means that we get
the latest up-to-date information that could affect our
clients’ travel. We keep our clients in the loop and if needs
be find the best and most cost effective way to resolve
any challenges
I paid for my flight and hotel with my personal credit card
through this company I found online. I have received no
confirmation but the money has been taken
We are a fully licensed IATA / ABTA / ATOL / ATOC agency
The website I booked through didn’t say that the hotel
was a 2 hour drive from the airport. I am here and the
queue for the taxis is all the way back into the airport so
now I am going to miss my meeting!
We will always advise on the best location and whether or
not you will require a pre-booked transfer
I like the ease of going online and making the
booking myself
We can install our in-house booking system at your office
and train your authorised staff to use it. For more complex
bookings that need greater consideration you can still call
us and we will be able to assist you and if required, make
the booking for you
When companies are spoilt for choice between the internet
and various other Travel Management Companies why choose
UNIGLOBE Total Travel?
THE HUMAN TOUCH
V

12. 340 Centennial Park, Elstree, Hertfordshire, WD6 3TJ
020 8736 0700
www.uniglobetotal.co.uk
Each agency is independently owned and operated. UNIGLOBE Travel ®/™
is a registered trade mark of UNIGLOBE Travel International Limited Partnership
and may be used only by its licensees.
Uniglobe Total Travel is the trading name of Argo Developments Limited
It’s the little things we do which make a big difference to the way you travel