Trip Friction is tClara's way of measuring traveler wear and tear. This unique measure gives travel manaers and HR executives new ways to identify and reduce travel-related turnover among road warriors.
Air plus business_travel_2060_white_paperChafik YAHOU
The report is a rather strange mix of standard futurology and more fanciful projection. So its business-travel timeline predicts, reasonably enough, that high-speed rail services will expand in many countries by 2025 and that green energy will provide 30% of energy consumption by 2050. But it also suggests, with impressive accuracy, that flooding will force the abandonment of Bangkok by 203
Total Cost of Travel: More Trips, or Better Trips?Scott Gillespie
Explains why the current travel management paradigm is a dead end. Introduces the Total Cost of Travel concept, and explains how to apply this to better manage the travel category.
Explains the limitations of today's approach to managing business travel, and offers a better model. Based on the total cost of travel concept, this deck shows why we must measure trip quality and road warrior retention.
Trip Friction is tClara's method for measuring traveler wear and tear. Too much travel can cause significant HR-related costs. Learn more about Trip Friction and how to use it to deliver more value to travelers, travel programs and their businesses.
Air plus business_travel_2060_white_paperChafik YAHOU
The report is a rather strange mix of standard futurology and more fanciful projection. So its business-travel timeline predicts, reasonably enough, that high-speed rail services will expand in many countries by 2025 and that green energy will provide 30% of energy consumption by 2050. But it also suggests, with impressive accuracy, that flooding will force the abandonment of Bangkok by 203
Total Cost of Travel: More Trips, or Better Trips?Scott Gillespie
Explains why the current travel management paradigm is a dead end. Introduces the Total Cost of Travel concept, and explains how to apply this to better manage the travel category.
Explains the limitations of today's approach to managing business travel, and offers a better model. Based on the total cost of travel concept, this deck shows why we must measure trip quality and road warrior retention.
Trip Friction is tClara's method for measuring traveler wear and tear. Too much travel can cause significant HR-related costs. Learn more about Trip Friction and how to use it to deliver more value to travelers, travel programs and their businesses.
Essential Elements for Better Corporate Travel in 2019CertifyInc
In a world of increasing personalization, business traveler expectations are being elevated to a point where their needs must be met at every step along the way. This webinar looks at new trends in corporate travel and how finance leaders can build future-proofed corporate travel policies that help manage spend and cuts costs.
Desribes two frameworks for managing corporate travel.
Trip Friction is tClara's way of measuring traveler wear and tear, such that a travel manager or HR leader can pre-empt travel-related burnout risks.
Open Booking shifts much more responsibility to the traveler and the travel budget owner, while requiring travelers to book in ways that provide their booking data to their employers quickly.
This corporate travel industry needs a better model for managing business travel costs. The Total Cost paradigm includes the costs of traveler wear and tear, which fundamentally changes the mission of corporate travel management.
BTO 2015 | TripAdvisor | Reputation and other trendsBTO Educational
BTO 2015 Side TWO | Giovedì 3 dicembre
#1 Focus Hall
TripAdvisor. The World of
14.20 : 15.10
http://www.buytourismonline.com
http://www.buytourismonline.com/eventi/tripadvisor/
50 minuti dedicati all’universo TripAdvisor.
I nuovi trend individuati dalle loro ricerche (mobile, connected travelers, rilevanza crescente della destinazione, viaggi internazionali e altro), i nuovi studi sulla rilevanza della reputazione, sulla connessione tra hotel engagement e hotel performance (anche in termini di roi), e infine le azioni che influiscono positivamente sull’engagement.
Keynote Speaker
Gianluca Laterza – Territory Manager Southern and Eastern Europe TripAdvisor
Introduzione, moderazione e conclusioni
Robert Piattelli – Co-founder BTO Educational
What you need to know about Corporate Travel in 2019CertifyInc
Tech brands are transforming the business travel and expense landscape—and business traveler expectations. Join us as we look at the biggest trends in corporate travel and how finance leaders can create a future-proofed corporate travel policy that will help manage spending and cut costs—while also meeting the needs of business travelers in 2019.
Travel & Expense Management 2015: How to Establish a Successful T&E Policy an...Ashley Emery
As the second largest line item cost for most companies and organizations, travel and expense spending requires careful controls to maintain corporate policy and manage budgets. Each year, the U.S. General Services Administration (GSA) researches average costs for meals, lodging and incidental expenses in destinations throughout the 48 continental states. As a well-defined and well-researched guideline, the GSA per diem rate framework can be used by any organization to create a successful travel and expense management policy with greater control and visibility into T&E spend.
Practices in managing corporate travel are changing. These changes, along with structural weaknesses in some of the U.S. Government's approach to procuring hotels and rental cars, will lead to new travel management practices.
William Blair 2016 Investment Banking Case CompetitionAlexander Liscum
Conducted research and numerous valuation methods in a team setting to help our fictional client in the travel services industry, Kona Adventures. Valuation methods included discounted cash flow analysis, comparable companies analysis, precedent transactions analysis as well as a leveraged buyout analysis which helped us arrive at our final recommendation of the sale of Kona Adventures to a strategic buyer.
Webinar: Personalization in Airlines with Tom Bacon and Dr. MedepalliRateGain®
Take a look at this presentation to understand how airlines are losing revenue by
only focusing on fares and why personalization of experiences is the way forward.
The Evolving Travel Shopping Journey: Travel Research, Planning & ValidationLeonardo
In part 2 of our Digital Marketing Summit for Hoteliers, Charlie Osmond, Chief Tease of Triptease, and Ellis Connolly, Chief Revenue Officer of TrustYou discuss the travel research, planning & validation phase of the travel shopping journey and its impact on direct bookings.
The sustainable traveler: socially, environmentally and culturally conscious Tara Nolan
Travel Industry Webinar to Help Marketers Enhance Their Communications Strategies
More than ever travelers are expressing their interest — with their wallets — for how companies and destinations treat their employees, the local environment, culture and economy. Learn practical techniques to appeal to these travelers — who are 60% of the leisure travel market — who want to spend their travel dollars with destinations and companies who are doing good.
About the presenters:
Laura Mandala has been helping the tourism industry unlock, decode and harness the power of travel data and trends for nearly two decades. As the head of Mandala Research, one of the leading travel and tourism research firms in the world, she spends considerable time evaluating important emerging developments to help destinations and travel companies make the right decisions.
Barbra Anderson is a Founding Partner for Destination Better. She has 30 years of corporate operations and marketing experience with American Airlines, Hertz and Budget Rent a Car, most recently as Director of Global Corporate Responsibility for Sabre. She is now a Founding Partner with Destination Better, in Florida.
Tara Nolan is a New York City based business development executive and entrepreneur with over 10 years in senior positions in media and advertising. She holds an MBA in International Business from St. John’s University Rome where she lived for several years, learning how to cook, sail, and drink wine. Tara is an advocate of sustainable travel, and owner of The Conscious Connoisseur.
T&E Done Right: The Three Pillars of Visibility, Benchmarking, and ControlCertifyInc
Ernie Humphrey, CEO of 360 Thought Leadership Consulting, discusses how visibility into T&E processes and expenses—when combined with the right sort of industry benchmarking—allows companies to take control of T&E spend while also directly impacting top-line revenue and the bottom line.
Advice about how to build a professional brand. Geared toward those in their 20's and 30's. Covers strategic branding and tactical branding, with an emphasis on using LinkedIn.
Presented to the Global Business Travel Association (GBTA) Ladders group, a mentoring organization.
Essential Elements for Better Corporate Travel in 2019CertifyInc
In a world of increasing personalization, business traveler expectations are being elevated to a point where their needs must be met at every step along the way. This webinar looks at new trends in corporate travel and how finance leaders can build future-proofed corporate travel policies that help manage spend and cuts costs.
Desribes two frameworks for managing corporate travel.
Trip Friction is tClara's way of measuring traveler wear and tear, such that a travel manager or HR leader can pre-empt travel-related burnout risks.
Open Booking shifts much more responsibility to the traveler and the travel budget owner, while requiring travelers to book in ways that provide their booking data to their employers quickly.
This corporate travel industry needs a better model for managing business travel costs. The Total Cost paradigm includes the costs of traveler wear and tear, which fundamentally changes the mission of corporate travel management.
BTO 2015 | TripAdvisor | Reputation and other trendsBTO Educational
BTO 2015 Side TWO | Giovedì 3 dicembre
#1 Focus Hall
TripAdvisor. The World of
14.20 : 15.10
http://www.buytourismonline.com
http://www.buytourismonline.com/eventi/tripadvisor/
50 minuti dedicati all’universo TripAdvisor.
I nuovi trend individuati dalle loro ricerche (mobile, connected travelers, rilevanza crescente della destinazione, viaggi internazionali e altro), i nuovi studi sulla rilevanza della reputazione, sulla connessione tra hotel engagement e hotel performance (anche in termini di roi), e infine le azioni che influiscono positivamente sull’engagement.
Keynote Speaker
Gianluca Laterza – Territory Manager Southern and Eastern Europe TripAdvisor
Introduzione, moderazione e conclusioni
Robert Piattelli – Co-founder BTO Educational
What you need to know about Corporate Travel in 2019CertifyInc
Tech brands are transforming the business travel and expense landscape—and business traveler expectations. Join us as we look at the biggest trends in corporate travel and how finance leaders can create a future-proofed corporate travel policy that will help manage spending and cut costs—while also meeting the needs of business travelers in 2019.
Travel & Expense Management 2015: How to Establish a Successful T&E Policy an...Ashley Emery
As the second largest line item cost for most companies and organizations, travel and expense spending requires careful controls to maintain corporate policy and manage budgets. Each year, the U.S. General Services Administration (GSA) researches average costs for meals, lodging and incidental expenses in destinations throughout the 48 continental states. As a well-defined and well-researched guideline, the GSA per diem rate framework can be used by any organization to create a successful travel and expense management policy with greater control and visibility into T&E spend.
Practices in managing corporate travel are changing. These changes, along with structural weaknesses in some of the U.S. Government's approach to procuring hotels and rental cars, will lead to new travel management practices.
William Blair 2016 Investment Banking Case CompetitionAlexander Liscum
Conducted research and numerous valuation methods in a team setting to help our fictional client in the travel services industry, Kona Adventures. Valuation methods included discounted cash flow analysis, comparable companies analysis, precedent transactions analysis as well as a leveraged buyout analysis which helped us arrive at our final recommendation of the sale of Kona Adventures to a strategic buyer.
Webinar: Personalization in Airlines with Tom Bacon and Dr. MedepalliRateGain®
Take a look at this presentation to understand how airlines are losing revenue by
only focusing on fares and why personalization of experiences is the way forward.
The Evolving Travel Shopping Journey: Travel Research, Planning & ValidationLeonardo
In part 2 of our Digital Marketing Summit for Hoteliers, Charlie Osmond, Chief Tease of Triptease, and Ellis Connolly, Chief Revenue Officer of TrustYou discuss the travel research, planning & validation phase of the travel shopping journey and its impact on direct bookings.
The sustainable traveler: socially, environmentally and culturally conscious Tara Nolan
Travel Industry Webinar to Help Marketers Enhance Their Communications Strategies
More than ever travelers are expressing their interest — with their wallets — for how companies and destinations treat their employees, the local environment, culture and economy. Learn practical techniques to appeal to these travelers — who are 60% of the leisure travel market — who want to spend their travel dollars with destinations and companies who are doing good.
About the presenters:
Laura Mandala has been helping the tourism industry unlock, decode and harness the power of travel data and trends for nearly two decades. As the head of Mandala Research, one of the leading travel and tourism research firms in the world, she spends considerable time evaluating important emerging developments to help destinations and travel companies make the right decisions.
Barbra Anderson is a Founding Partner for Destination Better. She has 30 years of corporate operations and marketing experience with American Airlines, Hertz and Budget Rent a Car, most recently as Director of Global Corporate Responsibility for Sabre. She is now a Founding Partner with Destination Better, in Florida.
Tara Nolan is a New York City based business development executive and entrepreneur with over 10 years in senior positions in media and advertising. She holds an MBA in International Business from St. John’s University Rome where she lived for several years, learning how to cook, sail, and drink wine. Tara is an advocate of sustainable travel, and owner of The Conscious Connoisseur.
T&E Done Right: The Three Pillars of Visibility, Benchmarking, and ControlCertifyInc
Ernie Humphrey, CEO of 360 Thought Leadership Consulting, discusses how visibility into T&E processes and expenses—when combined with the right sort of industry benchmarking—allows companies to take control of T&E spend while also directly impacting top-line revenue and the bottom line.
Advice about how to build a professional brand. Geared toward those in their 20's and 30's. Covers strategic branding and tactical branding, with an emphasis on using LinkedIn.
Presented to the Global Business Travel Association (GBTA) Ladders group, a mentoring organization.
Too much travel causes valuable employees to burn out. tClara describes its process for predicting traveler attrition before it happens - and what companies can do to prevent it.
End and Future of Managed Travel, updated July 2013Scott Gillespie
Evan Konwiser and Scott Gillespie presented their updated views on Managed Travel 2.0 at GBTA's Global Convention in 2013. New content: Definition of Managed Travel 2.0; a schema for a unified, channel agnostic view for managing travel; core elements of the Managed Travel 2.0 framework; flowchart for greenlighting an open booking, and signs of the industry accomodating the MT 2.0 framework
This presentation was given to a travel management audience in Moscow on Nov 21, 2013.
Covers a brief history of travel KPIs, the importance of context, seven key KPIs, and a sample implementation plan.
After 20 years of professional management, the corporate travel category has reached the point of diminishing returns. It needs to explore new frontiers, ones that use new technologies and new principles. This deck describes those new frontiers.
4 DAYS MASAI MARA WILDEBEEST MIGRATION SAFARI TOUR PACKAGE KENYABush Troop Safari
Join our 4-day Masai Mara Wildebeest Migration Safari in Kenya. Witness the incredible wildebeest migration, enjoy exciting game drives, and stay in comfortable lodges. Get up close and personal with one of nature's most amazing exhibits! Book Your Safari Today at - https://bushtroop-safaris.com/
The Cherry Blossom season in Hunza begins in the second week of March and lasts until the end of April, varying with altitude. During this enchanting period, tourists from around the world flock to Hunza Valley to witness its transformation into a vibrant tapestry of white, pink, and green. The valley comes alive with cherry blossoms, creating a picturesque and mesmerizing landscape that captivates visitors.
About the Company:
The Cherry Blossom season in Hunza starts in the second week of March and extends until the end of April, depending on the altitude. During this enchanting period, tourists from around the globe travel to Hunza Valley to witness its transformation into a vibrant tapestry of white, pink, and green. The valley comes alive with cherry blossoms, creating a picturesque and mesmerizing landscape that captivates all who visit. For the best experience, join Hunza Adventure Tours, the top tour company in Pakistan, and immerse yourself in this breathtaking seasonal spectacle.
Exploring Montreal's Artistic Heritage Top Art Galleries and Museums to VisitSpade & Palacio Tours
Montreal boasts a vibrant artistic heritage, showcased in its top art galleries and museums. From the expansive collections at the Montreal Museum of Fine Arts to the cutting-edge exhibits at the Musée d'art contemporain, discover the city's rich cultural landscape. Experience dynamic street art, indigenous works, and contemporary pieces, reflecting Montreal's diverse and innovative art scene.
Discover the wonders of the Wenatchee River with a variety of river tours in Monitor, WA. Whether you're seeking thrilling whitewater rafting, peaceful kayaking, family-friendly float trips, or scenic sunset cruises, there's something for everyone. Enjoy fishing, wildlife spotting, bird watching, and more in this beautiful natural setting, perfect for outdoor enthusiasts and families alike.
During the coldest months, Italy transforms into a winter wonderland, providing visitors with a very unique experience. From the Settimana Bianca ski event to the lively Carnevale celebrations, Italy's winter festivities provide something for everyone. Enjoy hot cocoa, eat hearty comfort foods, and buy during winter deals. Explore the country's rich cultural past by participating in Settimana Bianca, and Carnevale, sipping hot chocolate, shopping during winter deals, and indulging in winter comfort foods. Visit our website https://timeforsicily.com/ for more information.
Its running cost is among the diverse vital aspects you must consider before buying an electric scooter. Calculate the cost of getting e-scooter charge for your regular usage to calculate its economic efficiency, similar to people who investigate the mileage of petrol or diesel-driven scooters.
MC INTERNATIONALS | TRAVEL COMPANY IN JHANGAshBhatt4
Experience the world with MC Internationals travel and tourism. From foreign getways to cultural concentration, we tailor unforgettable journeys for every traveler. Let us turn your dream into reality and create lasting memories. Explore with us today. #TRAVEL,COMPANY #BEST,TRAVEL,COMPANY #VISIT,VISA #EMPLOYMENT,VISA #STUDY,VISA #HAJJ,AND,UMRAH
Antarctica- Icy wilderness of extremes and wondertahreemzahra82
In this presentation, we delve into the captivating realm of Antarctica, Earth's southernmost continent. This icy wilderness stands as a testament to extremes, with record-breaking cold temperatures and vast expanses of pristine ice. Antarctica's landscape is dominated by towering glaciers, colossal icebergs, and expansive ice shelves. Yet, amidst this frozen expanse, a rich tapestry of unique wildlife thrives, including penguins, seals, and seabirds, all finely attuned to survive in this harsh environment. Beyond its natural wonders, Antarctica also serves as a vital hub for scientific exploration, providing invaluable insights into climate change and the Earth's history
Discover Palmer, Puerto Rico, through an immersive cultural tour that unveils its rich history and vibrant traditions. Experience lively festivals, savor authentic cuisine, and explore local markets. Visit historical landmarks, museums, and stunning colonial architecture. Engage with friendly locals, enjoy live music, and hike scenic nature trails, all while participating in cultural workshops and discovering unique artisan crafts.
London Country Tours, the foremost travel partner offers customized Stonehenge tours from London coming with private tour guides and direct access to the inner circles. Visit: https://www.londoncountrytours.co.uk/tour/tours-to-stonehenge-oxford/
How To Change Name On Volaris Ticket.pdfnamechange763
How to change name on Volaris ticket? This is one of the most common questions asked by travelers flying with Volaris Airlines. The mentioned details can help you with your name rectification on the airline ticket. If you are still facing difficulties call the consolidation desk at +1-800-865-1848.
TRAVEL TO MT. RWENZORI NATIONAL PARK WITH NILE ABENTEUER SAFARIS.docxnileabenteuersafaris
Let’s explore the captivating Rwenzori Mountains National Park in Uganda with Nile Abenteuer Safaris. This UNESCO World Heritage Site, also known as the “Mountains of the Moon,” offers unparalleled beauty and diverse ecosystems. 🌿🏔️
Key Features of Rwenzori Mountains National Park:
Majestic Peaks:
Mount Rwenzori, Africa’s third-highest peak, dominates the landscape. Its snow-capped summits and glacier-draped slopes provide a challenging yet rewarding adventure for trekkers and climbers.
Ascending these peaks allows you to witness breathtaking vistas and experience the thrill of high-altitude trekking.
Biodiversity:
Explore the park’s rich biodiversity, which includes montane forests, alpine meadows, and towering cliffs.
Encounter rare and endemic species such as the Rwenzori turaco, Rwenzori red duiker, and Rwenzori three-horned chameleon.
Trekking Trails:
Embark on immersive trekking experiences along a network of trails. Choose from leisurely walks to multi-day expeditions.
Traverse verdant valleys, moss-draped forests, and marvel at cascading waterfalls as you ascend toward the summit.
Cultural Heritage:
Engage with local communities of the Bakonjo and Bamba people. Gain insight into their traditional way of life and cultural practices.
Discover the rich history and folklore surrounding the Rwenzori Mountains.
Planning Your Visit:
Trekking and Climbing:
Select from various trekking routes tailored to different skill levels and durations.
Experienced guides and porters ensure a safe and enjoyable journey to the summit.
Wildlife Viewing:
Embark on guided nature walks to spot diverse wildlife, including primates, birds, and endemic plant species.
Keep an eye out for the Rwenzori hyrax, blue monkeys, and various bird species.
Accommodation:
Rest and rejuvenate in comfortable lodges, campsites, and guesthouses within and around the park.
Experience warm hospitality amidst the tranquility of nature.
Conservation:
Support conservation efforts by adhering to park regulations and practicing responsible tourism.
Your visit contributes to preserving this pristine wilderness for future generations.
Embark on an Unforgettable Adventure:
Whether you seek the thrill of summiting Africa’s legendary peaks or the serenity of exploring remote landscapes, Mount Rwenzori promises an unforgettable journey into the heart of nature’s majesty. Start planning your expedition today and unlock the secrets of this captivating natural wonder!
Visit
https://nileabenteuer.com/tour_destination/mount-rwenzori-national-park/
https://www.rwenzoriexpeditions.com/treks/rwenzoris-gorilla-trek/
For more information;
WhatsApp: +256 752 397520
Email: info@nileabenteuer.com
Website: www.nileabenteuer.com
2. About tClara and Scott Gillespie
Scott Gillespie is a
leading expert in
corporate travel
analytics, travel
procurement and
Managed Travel 2.0
Former Founder and
CEO of Travel Analytics
(now Concur), ex-AT
Kearney principal
MBA, Univ. of Chicago
tClara makes travel
data brighter
Pioneer in travel-
related turnover
analyses
Inventor of synthetic
airfare benchmarking
Joint venture
between Diio and
Scott Gillespie
3. Where we’re headed
The Leadership Opportunity
The Benchmarking Opportunity
Linking Trip Friction and Turnover
Trip Friction KPIs
Trip Friction™ - Concept and Findings
The Need for New Value
4. Consolidate TMCs
Consolidate T&E card programs
Consolidate travel data and reporting
Comply with duty of care
Use KPIs and benchmarking
80+ % online adoption
90+ % travel policy compliance
“Optimize” air, hotel and car programs
After 20 years, best practices for
Managed Travel 1.0 are well known
5. We’ve reached diminishing returns
5
Gillespie’s Guide to Travel+Procurement
1995 2015
High
Value
>
Incremental Value,
Year over Year
Low
The castles
have been
built
11. Travel Policy
5 Star 1 Star
High
Costs
Supplier Cost
Travel Supplier Costs Are
Controlled by Travel Policy
and Procurement
Source: Scott Gillespie
12. High
Costs
Supplier Cost
Traveler Friction Is The Hidden
Cost of Travel. It’s an HR Issue
Source: Scott Gillespie
Human Cost, or
Traveler Friction
• Lost productivity
• Reluctance to travel
• Negative impacts on
recruiting & retention
•Traveler health issues
Travel Policy
5 Star 1 Star
13. High
Costs
Supplier Cost
The Total Trip Cost Is What Matters
Source: Scott Gillespie
Total Trip Cost
Supplier Cost + Human Cost
= Total Trip Cost
Travel Policy
5 Star 1 Star
Human Cost, or
Traveler Friction
• Lost productivity
• Reluctance to travel
• Negative impacts on
recruiting & retention
•Traveler health issues
14. tClara measures traveler wear and
tear with Trip Friction™ points
6-hour non-stop in
Business Class,
arriving home on
Friday afternoon,
after 2 nights away
Trip A
6-hour red-eye flight,
with a 4-hour layover,
connecting on a
regional jet,
both legs in Coach,
arriving home on
Saturday afternoon,
after 5 nights away
Trip B
300
Trip Friction
Points
1,000
Points
15. “My Worst Trip Ever” Contest Winner
15
3 FEB EUG-SFO-LAX, 4 FEB LAX-SFO-EUG, 5 FEB
PDX-DFW, 6 FEB DFW-EWR-BOS, 7 FEB BOS-
SFO-PDX, 8 FEB EUG-PDX, 9 FEB PDX-ORD-FRA,
15 FEB FRA-LHR, 18 FEB LHR-SFO-EUG, 19 FEB
EUG-SFO-ORD, 23 FEB ORD-CLT, 25 FEB CLT-
ORD, 26 FEB ORD-MSP, 29 FEB MSP-SFO-EUG.
Highlights include 7 FEB 1:00 AM - 7:00 AM drive
from PDX to EUG in 1 foot of snow, jackknifed
semis, 8 FEB 10:30 scheduled departure to FRA
cancelled because EUG had no de-icing fluid.
Arrived in FRA at 6:00 AM with only 4 hours of
sleep over three nights -- going right into
client/airline meetings. 25 FEB was my birthday.
“25 Day, 26,000 Miles”
16. Trip Friction Benchmark Categories
16
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
Group 2, Low Friction
Group 1, Very Low Friction
Group 3, Fairly Low Friction
Group 4, Medium Friction
Group 5, Fairly High Friction
Group 6, High Friction
Group 7, Very High Friction
Group 8, Extremely High Friction
Trips are scored, then travelers are sorted
by their Trip Friction Scores
Middle 20%
Top 15%
20. Trip Friction Driver:
Traveling on Personal Time
From 6pm to 8am, M-F
Anytime on a weekend
Trip Friction Benchmark Findings
20
Source: tClara LLC
21. Road Warrior* Benchmarks
(*Top 15% of all travelers by Trip Friction points)
21
Selected Trip Friction Metric U.S. Travelers European
Travelers
Nights Away per Month 9.4 6.1
Flight Hours per Month 32.0 15.9
Share of Flight Hours
Booked in Economy Class
82% 66%
Share of Flight Hours on
Personal Time
65% 65%
Source: tClara LLC
25. Trip Friction Key Performance Indicators
25
Firm-wide Trip Friction
Score, where
100% = Industry Average
“Ours is 93%, seven percent
lower than our peers.”
Road Warrior Score,
based on
Top 15% of Travelers
“Ours is 104% - four percent
higher than our peers.”
Individual Traveler
Trip Friction Scores
For tracking, trending and
turnover prevention
27. Companies spend
about the same on
travel as
they do on
turnover: 1-2%
of revenues1
1) “Retention of Key Talent and the Role of Rewards”, Scott, Hay Group, June 2012. tClara analysis
2) WorldatWork's "Survey of Bonus Programs and Practices 2014"
The use of sign-on
bonuses is at an
all-time high2
Turnover is a Worthy Problem
28. 28
U.S. business travelers
avoided taking 2.7 trips
on average last year due
to the hassle of air travel¹
International travelers
submit 80% more
health claims than
non-travelers2
1) U.S. Travel Association survey, June 2014
2) Occupational and Environmental Medicine, May 2002
Traveler Burnout Problems
30. Travel Policy
5 Star 1 Star
High
Costs
Supplier Cost
Source: Scott Gillespie
• Lost productivity
• Reluctance to travel
• Negative impacts on
recruiting & retention
•Traveler health issues
Lowest
Total Cost
Total Trip Cost
Human Cost, or
Trip Friction
The Total Trip Cost Is What Matters
31. Step 1 – Identify two cohorts of travelers
within your firm
P. 31
Use Trip Friction analysis to categorize travelers objectively
Top 15%Source: AirPlus Trip Friction Benchmark Study, June 2014
32. Travel Impact Metrics
Turnover
Engagement Scores
Health Costs
Sales
Productivity
HR
Business
Step 2 - Choose metrics that matter,
and build a fact base from each cohort
33. P. 33
Travel Impact
Metrics
Turnover
Engagement Scores
Health Costs
Sales
Productivity
Customer Satisfaction
High Friction
Travelers’
Differences
+9%
-11%
+7%
-12%
-8%
+15%
Step 3 - Then test for differences
between the two cohorts
HR
Business
34. P. 34
Step 4 - Develop mitigation strategies
for this key group of travelers
Less
Travel
Easier,
Safer,
Healthier
Travel
Trip
Bonuses
Recognition,
Gamification
Support,
Counseling
High
Friction
Tiered Policies Traveler-specific
35. The Very Real Cost of Turnover
35
Sally generates $600K per
year in revenue.
She earns $150K all in;
Her travel costs $70K, none
is client-billable.
So Sally contributes $380K
per year to her firm.
HR knows it takes 4 months
to find and train a
replacement for Sally
36. The Very Real Cost of Turnover
$50K
36
Losing Sally
costs $128K
How much should you pay to
keep Sally from leaving?
37. Sally’s Annual Travel Costs
Sally spends 100
nights on the road
And 300 hours on
planes.
Current
Travel Policy
At $150/RN
=$15,000
Better
Travel Policy
$250/RN
=$25,000
At $120/hr
=$36,000
At $300/hr
=$90,000
$51,000/Yr $115,000/Yr
A Better Policy Costs $64,000 per year
38. Some Good Questions:
38
Should the firm pay $64K to save $128K?
What is Sally’s likelihood of leaving due to
her travel workload?
– What does Sally really want?
If Sally traveled 10-20% less, what would
her revenue do?
– Could you fund some part of the better
travel policy by decreasing the travel
workload?
Would a better travel policy shrink the time
needed to find Sally’s replacement?
Would a better travel policy help recruit
better hires?
40. Four Benefits of Trip Friction Benchmarking
40
1. Puts your travel program into a new and
better context
• How much your firm travels
• How hard your firm travels
2. Measures traveler wear and tear
consistently within and between firms
• Identifies Road Warriors using objective
metrics
3. Brings new light to travel policy decisions
4. Frames the travel-related turnover problem
• Essential to true travel program
optimization
41. Trip Friction Customized Industry
Benchmark Package
Trip Friction Industry
Benchmark Score
Road Warrior Index
Score
Detailed report on all
major drivers of friction
Controllable vs. not
Trip Friction scores and
percentiles for each
traveler
One year
of ticket
data from
your TMC
No HR data
Five firms
or more per
benchmark
group
41
We Need: You Get:
43. Travel Policy
5 Star 1 Star
High
Costs
Supplier Cost
Source: Scott Gillespie
Lowest
Total Cost
Total Trip Cost
Human Cost, or
Trip Friction
The Total Trip Cost Is What Matters
Must quantify
the red curve
44. 44
None >> Accumulated Trip Friction >> Extreme
Travel-driven
Turnover
High
None
Your Traveler Friction Curves
Can Be Measured
47. Solving the Travel-Related Turnover Problem
47
Score all travelers’ Trip Friction for the
last 2-3 years
HR: calculate turnover rates
HR and Finance: estimate cost of
turnover
Business leaders: decide the priority
Travel, HR and Finance: develop
options, make recommendations
Business leaders decide; affects
Travel, HR and Procurement
48. Expected Benefits Go Well Beyond Travel
48
More attractive travel culture
Better road warrior retention
Stronger road warrior engagement
Lower health care costs among road
warriors
Truly optimized travel program
Better recruiting results, shorter
replacement times
Reduction in turnover costs
49. You’re a Good Candidate If:
49
Your firm has a lot of valuable road
warriors, and retention is a problem
You need to find new sources of value in
the travel category
You have access to at least two years of
TMC (travel agency) ticketing data
Your travel policy is influenced by HR
Bonus: The travel category reports to HR
You have a Business Exec sponsor in mind
You want to become a more valuable
partner to senior management
50. How big is the problem?
50
Finance HR
Business Travel
What are the best solutions?
You!
Travel-related Turnover at Your Firm
51. What we’ve covered
The Leadership Opportunity
The Benchmarking Opportunity
Linking Trip Friction and Turnover
Trip Friction KPIs
Trip Friction™ - Concept and Findings
The Need for New Value