Business ground travel can provide ROI for companies by increasing productivity and engagement. Frictionless travel that eliminates waste can drive revenue. Non-compliant travel costs companies, with 75% of travelers going out of policy at an average additional cost of $314 per traveler annually. Improving the travel experience can increase compliance and reduce costs. Proactively tracking travel data can help companies find efficiencies in areas like ancillary fees that are often overlooked.

1. Can companies find ROI from business ground travel?
Unlocking Business Value
from Ground Transportation
Science of Travel Compliance
Productivity & Engagement
What can friction-less travel mean for productivity and engagement?
How can companies eliminate waste and drive revenue with business ground travel?
Thinking about total cost of ownership
in business ground travel?
Potential Employee Productivity and Engagement Lost with Travel Friction:
Business travelers believe that increasing travel can lead to:
of Travel managers believe that improving the
travel experience can increase compliance and
reduce costs.
Do you know why your
travelers go out of policy
and how much it is really
costing you?
Why
Non-Compliant?
The “Carrot”
Experience
Costs of
Non-Compliance
The “Stick”
Old Ways
20%
of travelers go out of policy
to upgrade car, and 79%
link those decisions to
business purposes
of travel managers believe
improving traveler service
can lead to greater
compliance and savings
75%
of travelers go out of policy,
bloating overall costs by 14%,
with an average of $314 more
annually per traveler
59%
of organizations mandate
compliance, a decision
becoming less and
less popular
31%
What psychological
motivators does your ground
transportation solution
emphasize?Science of
Ground Travel
Compliance
75%
Greater results
60% 50%
Productivity
72%
Customer Retention*
*New prospects 2x as more likely
Without
Travel
With
Travel
Between $2.10 and $3.80 in
profitability within a 3 year time frame
Business Travel ROI
(Profitability)
YR 1 YR 2 YR 3
($2)
$0
$1
$4
$2
$3
($1)
Every $1 invested in business travel
generates $9.50 in revenue
Business Travel ROI
(Revenue)
YR 1 YR 2 YR 3
Delays can cost $108 lost
revenue per trip
Complaints cost $21 each
and lose 160 minutes
Current traveler
dissatisfaction for car rental
37% and dissatisfaction
with choice of car 44%
42% of customers
would be lost without
in-person meetings
$108
$21
160
42%
37%
44%
$1
$3
$4
$7
$5
$6
$2
$10
$8
$9
Ancillary
Fees 40%
60% Daily Rental
Rate
Proactively Tracking with
Data to Find Efficiencies
Daily Rates typically get laser focus - while the “Other
40%” and Proactive Cost Control are Overlooked
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“The Role of Business Travel in the U.S. Economy,” U.S. Travel Association, 2013.
“The Evolution of Travel Policy: A Global View on the Future,” Association of Global Travel Executives, 2015.
Sherry, Lance, “A Method for Quantifying Travel Productivity for Corporate Travel Managers,” Journal of Air
Transport Management, 42, p. 118-124, 2015.
Dolce, Frank et al., “A Numbers Game: Using Strategic KPIs to Demonstrate the Value of Travel Management
to Senior Management, 2014.
“GBTA Business Traveler Sentiment Index,” October 2015, in partnership with American Express, 2015.
“Out-of-Policy Business Travelers and Their Impact on the Bottom Line,” GBTA,sponsored by Concur, 2013.
“The Evolution of Travel Policy: A Global View on the Future,” Association of Global Travel Executives, 2015.
“The Digital Business Traveler,” GBTA, sponsored by Sabre, 2016.