The document discusses the corporate values of AirPlus, an international travel payment company. It outlines their four main values: taking personal ownership, striving for excellence, acting with respect, and valuing reliability. For each value, it provides examples of associated behaviors that employees are expected to demonstrate, such as being responsible for customers, delivering on promises, and appreciating diversity. The values are presented as key to the company's success and as something all employees should keep in mind. In closing, the document reaffirms AirPlus's strategy to be a leader in global corporate and travel payment solutions.

1. WHAT TRAVEL PAYMENT IS ALL ABOUT.
AirPlus 2020.
How our values will lead us.
Patrick W. Diemer
International Sales Meeting, Berlin, 22 February 2013
AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT. AirPlus Values / Winter ISM 2013

2. AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT. AirPlus Values / Winter ISM 2013

3. Focus areas to improve for raising Employee Satisfaction
Living the values is our key
to success!
AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT. AirPlus Values / Winter ISM 2013 P. 3 P. 3

4. The corporate values we live!
We take Personal
Ownership
We strive We act
for Excellence with Respect
We value
Reliability
AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT. AirPlus Values / Winter ISM 2013 P. 4

5. AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT. AirPlus Values / Winter ISM 2013

6. Our Corporate Values
We take Personal Ownership
We are in charge
We are responsible for our customer
We do not take NO for an answer
We accept NO for an answer, and sell it
We are the experts and we make decisions
We are proud of our work
AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT. AirPlus Values / Winter ISM 2013

7. AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT. AirPlus Values / Winter ISM 2013

8. Our Corporate Values
We act with Respect
We act ethically and responsibly
We listen to our customers and colleagues
We appreciate each others’ differences and
experience diversity as it broadens our minds
We treat our colleagues with
mutual respect and dignity
We express our
opinion and find
constructive solutions
AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT. AirPlus Values / Winter ISM 2013

9. AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT. AirPlus Values / Winter ISM 2013

10. Our Corporate Values
We value Reliability
We deliver on promises and commitments
We do what we say
We build long-term relationships
and we are loyal to our customers,
partners and colleagues
We value effective teamwork
We implement decisions made
You can count on us!
You can count on AirPlus!
AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT. AirPlus Values / Winter ISM 2013

11. AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT. AirPlus Values / Winter ISM 2013

12. Our Corporate Values
We strive for Excellence
We are our competitor‘s best enemy
We are passionate about being
always a step ahead and perform
better than our competition
We are committed to our customers
who always come first
We are sensitive in recognizing our customers’ needs
We are willing to grow beyond ourselves
and improve ourselves and our actions
We lead by example
AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT. AirPlus Values / Winter ISM 2013

13. Always bear the values in mind
Explorer
Excellence
Personal Ownership
Respect
Reliability
AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT. AirPlus Values / Winter ISM 2013 P. 13

14. WHAT TRAVEL PAYMENT IS ALL ABOUT.
AirPlus Strategy Statement:
We are building the leader in
global corporate &
travel payment solutions
AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT. AirPlus Values / Winter ISM 2013 P. 14