A case study on how MEG's Quality Auditing Software helped King's College Unlock Data Insights and Enhance Patient Care

1. Transforming
Quality Auditing:
How King’s College Hospital Used
MEG to Unlock Data Insights and
Enhance Patient Care

2. Established in 1840, King's College Hospital is an acute care facility in
Denmark Hill, Camberwell, in the London Borough of Lambeth. They
provide local hospital services for over 1 million residents in the
boroughs of Lambeth, Southwark, Lewisham, and Bromley. With over
15000+ staff, King's College Hospital is considered one of London's
largest and busiest teaching hospitals.
They offer extensive specialist services and are internationally
recognised for treatment and care in liver disease, transplantation,
neurosciences, haemato-oncology, and foetal medicine. King's is also
globally recognised as a world-leading innovation centre.
For this project, MEG worked with the Quality Assurance team at
King’s College Hospital to build a quality auditing tool that healthcare
staff could use on a day-to-day basis.
The Client

3. The Challenge
King's College Hospital previously used a different
software solution to perform quality audits. However,
that system didn't quite have all the functionalities
that they needed on a day-to-day basis. For example,
because the software provider handled most of the
administrative tasks, they couldn't make any
modifications to the system independently.
Another key challenge was the reporting feature. The
previous system was difficult-to-use and offered little
flexibility, which meant that management couldn't
extract the data and reports they needed to monitor
audit compliance.
The Challenge

4. In February 2022, as they approached the end of their contract with the software provider, they
decided to explore the market and see what other quality auditing tools were available.

5. Since King’s College Hospital would soon lose
access to the previous solution, time was of the
essence. Over the course of three to four
months, the MEG team implemented its Quality
Auditing tool within the organisation and rolled
it out to 2100+ staff members.
The objective behind the project was to build a
minimalistic quality auditing tool that staff can
easily use to record compliance. To do this, a
library of eight audits was created, with each
audit heavily customised to maximise the
amount of information obtained from it.
(Please note that the sample images of MEG's Quality Auditing Tool are
taken from a MEG demo account and does not correlate to King’s College
Hospital in any way.)
The Solution

6. Rather than including simple 'yes' or 'no' queries, the questions were framed and frequently tailored
by the quality assurance team at King's College Hospital to gain deeper insights into the
organisation's quality data. The resulting data and dashboards were then analysed during monthly
quality meetings to provide guidance to ward teams on how they can make adjustments to enhance
the quality of the data received. This process remains central to the hospital's quality assurance
framework.

7. Hospital staff can complete audits while
on the go, attach photos and other
relevant information to audit records,
and be involved in continuous quality
improvement within the organisation, all
through MEG's intuitive and user-friendly
quality auditing tool.
They also use the Bookmark Filters
functionality to create and save
personalised views of the data by
combining specific filter criteria such as
teams, locations, or other attributes,
eliminating the need to recreate filters
each time they access the system. This,
in turn, saves them time and effort.
Please note that the sample images of MEG's Quality Auditing Tool
are taken from a MEG demo account and does not correlate to
King’s College Hospital in any way.)

8. Since reporting was one of the primary
shortcomings of the previous system, the
MEG team set up custom reports that
administrators and hospital management
can use to analyse and track trends and
performance of quality data over time.
Please note that the sample images of MEG's Quality Auditing Tool are
taken from a MEG demo account and does not correlate to King’s
College Hospital in any way.)

11. The Result
Soon after implementing MEG within King's College Hospital,
the accessibility and visibility of quality data significantly
improved. Management could now compare data across
different wards, areas, and specialties, something that was not
possible with the previous system.
While the quality of compliance data obtained depends on the
users' inputs, MEG helped set clearer expectations and reveal
areas for improvement, resulting in increased thoroughness
among staff.
The Result

12. The ability to compare audits between teams using the reporting dashboard provides
administrators and senior management valuable insights for quality assurance. This has been
instrumental in bridging the gap between the data validation and control processes.

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