Shared Services Canada's transformation aims to streamline IT infrastructure across the Canadian government. Key elements include consolidating data centers, networks, and security services. The transformation is an ongoing process with milestones over several years, including establishing additional data centers, migrating departments to shared telecom and workplace services, and improving cybersecurity capabilities through releases of a new Security Operations Centre. Maintaining focus on the transformation plan and ensuring all necessary capabilities are in place will be important for successful implementation.

1. Shared Services Canada’s Transformation Journey
Briefing to the Information Technology Association of Canada (ITAC) October 7, 2014
Benoît Long
Senior Assistant Deputy Minister
Transformation, Service Strategy and Design

2. Outline
•
An Unfinished Journey
•
Target End State
•
Shared Services Canada (SSC) Transformation Program Timelines
•
SSC Transformation Timelines – By Program
•
Transformation: Key Themes For Moving Forward
•
Questions
2

3. 3
Consumer
Innovator
Producer
An Unfinished Journey

4. 4
Target End State
Cyber Threats
Target end state: Streamlined networks
•
Connecting 377,000 public servants to each other and to Canadians
•
Linking 3,580 GC-occupied buildings Key components include:
•
Single enterprise-wide network with enhanced capacity and robustness
•
Ultra-high speed, no-fail connectivity between data centres
•
Greater, more secure Internet connectivity
•
Streamlined and wireless telecom infrastructure inside buildings
•
Voice services (Voice over Internet Protocol [VoIP]) (wired and wireless)
•
More desktop videoconferencing services
•
Contact centre infrastructure services
•
Enhanced security through consolidated security services and increased perimeter security
GC Network
Regional and international carriers (377,000 users; 3,580 buildings)
Internet
Public Servants
GC Offices
Businesses
Governments
Canadians
Virtual Private Cloud
Development
Sensitive Data Enclaves
Allies (+International)
Business Continuity
Supercomputer
Production X
Production Y
Target end state: Seven data centres
•
Established in pairs for redundancy
•
Mostly private sector-owned
•
Most outside of the National Capital Region (NCR) First pair: Development data centres
•
Enterprise Data Centre (EDC) Gatineau
•
EDC Ottawa (GC-owned) Second pair: First set of production data centres
•
EDC Borden (GC-owned facility on the Canadian Forces Base Borden)
•
EDC Borden Twin (site located within 100 km of EDC Borden) Third pair: Final set of production data centres
•
If required (to be confirmed)
•
Located outside of NCR and Ontario Specialized supercomputing facility
•
EDC Dorval
Enhanced Enterprise Security

5. 5
FY 13/14
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
SSC Transformation Program Key Milestones
FY 14/15
FY 15/16
FY 18/19
FY 19/20
TELECOM
DATA CENTRE
FY 16/17
FY 17/18
FACILITIES
INFRASTRUCTURE AS A SERVICE
GCNET WAN
WIFI/LAN
VIDEOCONF. (BOARDROOMS)
CYBER SECURITY
IT SECURITY
GC SECRET INFRASTRUCTURE
CONTACT CENTRE
WORKPLACE COMMUNICATIONS
EMAIL & BB10
EMAIL
BB10
PLATFORM
AS A SERVICE
WORKPLACE TECHNOLOGY SERVICES
Contract Award
Wave 0
Wave 1, 2 and 3
BB10 interim service complete
Pilot
EDC Gatineau Complete
Established
Expansion Complete
EDC Borden Interim Established
EDC Prod4 Established
EDC Prod3 Established
EDC Montreal Replacement Complete
EDC Ottawa Refurbishment Complete
- P3 Business Case Approval
Contracting Authority
EDC Prod2
- Contracting Authority
EDC Borden & Prod2 Project Authority
Midrange Supply Chain Established
Mainframe Supply Chain Established
Basic Application Hosting Service Established
Mission Critical Application Hosting Service Release
High-performance Computing Consolidation Complete
Contract Awards
Migration Complete
Project Authority
Building-by building migration begins
Strategy for Multi- Tenant buildings
Pilot Complete
Migration Complete
Building-by building migration begins
Industry Engagement
Migrate up to 30K users to Interim/Final WiFi Service
VC Service 1.0 Established
Continue to migrate partners to VC service
VC Service 2.0
Migration of ISDN connections to Internet Protocol (goal:80%)
Consolidation Complete
Project Authority
Contract Award
Migration Complete
Building-by building migration begins
Migration to enterprise services (Contact Centre Infrastructure and Toll Free Services)
Migration Complete
Contract Award(s)
Security Operations Centre Release 1
Security Operations Centre Release 3
Managed Security Service Contract Award
Release 3 - Business Case
Migration
Release 1 (tactical)
Release 2 – C5 Upgrade
Release 3 – Implementation
Device Security Software Industry Day
Software Provisioning Service Established (release 2)
WORKPLACE TECHNOLOGY DEVICES
Software Service Design
Industry Engagement (includes Justice Canada)
Initial Software Provisioning Service Available
Incremental Transition to Enterprise End State
RFP
ITQ
PROVISIONING SERVICE
Security Operations Centre Release 2
Tracking ETI
Migration to VC Service Complete
VC Service 3.0
CYBER & IT SECURITY

6. 6
FY 13/14
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
FY 15/16
FY 14/15
SSC Transformation Timelines Email and BlackBerry 10 (BB10)
EMAIL & BB10
EMAIL
BB10
Wave 0 complete
Wave 1 complete
Pilot
BB10 interim service complete
Contract Award
Wave 2 complete
Wave 3 complete

7. 7
DATA CENTRE
FACILITIES
INFRASTRUCTURE AS A SERVICE
FY 2015–2016
FY 2014–2015
SSC Transformation Timelines
Data Centre
FY 2013–2014
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
EDC Gatineau Complete
EDC Borden Interim Established
EDC Borden Expansion + Prod 2 Project Authority
Midrange Supply Chain Established
EDC Borden Twin Established
EDC Borden Contract Authority
– P3 Business Case Approval – Contract Authority
EDC Montreal Replacement Complete
Mainframe Supply Chain Established
PLATFORM AS A SERVICE
Mission Critical Application Hosting Service Release
Basic Application Hosting Service Established (ongoing service improvement releases)

8. TELECOMM- UNICATIONS
SSC Transformation Timelines
Telecommunications
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
Strategy for Multi-tenant buildings
Pilot Complete
Contract Awards
Contract Award(s)
Building-by-building migration begins
Industry Engagement
Migrate up to 30,000 users to interim / final Wi-Fi service
FY 2013–2014
FY 2014–2015
FY 2015–2016
VC Service 1.0 Established
(ongoing service improvements; releases as required)
VC Service 2.0
Migration of ISDN connections to IP (goal: 80%)
Continue migration of partners to VC Service
VC (BOARDROOMS)
WORKPLACE COMMUNICATIONS
Project Authority
Contract Award
Building-by-building migration begins
Migration to enterprise services
Project Authority
Building-by-building migration begins
GCNET WAN
WI-FI/LAN
CONTACT CENTRE
VC Service 3.0 8

9. 9
CYBER SECURITY
IT SECURITY
CYBER AND IT SECURITY
FY 15/16
FY 14/15
SSC Transformation Timelines
Cyber and IT Security
FY 13/14
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
Security Operations Centre Release 1
Security Operations Centre Release 2 Tracking ETI
Security Operations Centre Release 3
Managed Security Service Contract Award
Release 2 - C5 Upgrade
Migration
Release 1 (tactical)
Release 3 – Business Case
Device Security Software Industry Engagement
Release 3 – implementation
GC SECRET INFRASTRUCTURE

10. 10
WORKPLACE TECHNOLOGY DEVICES
PROVISIONING SERVICES
WORKPLACE TECHNOLOGY SERVICES
SSC Transformation Timelines
Workplace Technology Devices
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
Industry Engagement
(includes Justice Canada
ITQ
Software Service Design
R2 Software Provisioning Service Established
Incremental Transition to Enterprise
RFP
Initial Software Provisioning Service Available (R1)
FY 2014–2015
FY 2015–2016
FY 2013–2014

11. 11
Maintaining focus
Ensuring that all the capabilities are in place
Will to implement Transformation Plan
Transformation
Key Themes For Moving Forward

12. 12
Questions