Shared Services Canada held its inaugural meeting of the Architecture Framework Advisory Committee on October 11, 2012. The meeting agenda included an overview of Shared Services Canada, discussions on data centre consolidation and telecommunications transformation, and planning the committee's future work. The committee will provide recommendations to Shared Services Canada on enterprise architecture and aims to support the government's transformation agenda through standardizing infrastructure and advancing procurement best practices.

1. Shared Services Canada
Architecture Framework Advisory
Committee
Inaugural Meeting
Benoît Long
Senior Assistant Deputy Minister
Transformation, Service Strategy and Design
Shared Services Canada
October 11, 2012
1

2. Agenda
Topics
9:30 – 9:40 Opening Remarks and Introductions
9:40 – 10:00 Information Technology Infrastructure Roundtable (ITIR)
and Architecture Framework Advisory Committee (AFAC)
10:00 – 10:15 Overview of Shared Services Canada
10:15 – 10:30 Break
10:30 – 11:00 Data Centre Consolidation
11:00 – 11:30 Telecommunications Transformation
11:30 – 12:00 Enterprise Architecture
12:00 – 12:30 AFAC Workplan and Next Meeting
2

3. IT Infrastructure Roundtable and Advisory Committees
3

4. AFAC: Objectives and Terms of Reference
Mandate:
• Serves as a public-private sector consultative forum on enterprise architecture in
support of SSC’s transformation initiatives;
• Explores, weighs options and makes recommendations through SSC on all
aspects of enterprise architecture as it relates to SSC’s transformation initiatives –
in particular, email, data centre and networks/telecom;
• Supports the advancement of SSC’s transformation agenda consistent with
Government of Canada priorities;
• May establish sub-working groups as required to address specific issues; and,
• Addresses and responds to issues or recommendations provided by the ITIR.
Membership:
• ICT industry representation, federal representation (Chief Information Officers
(CIO) from other government departments, SSC).
Meetings and Agenda:
• Frequency of meetings, agenda.
4

5. IT Infrastructure Roundtable - Forward Agenda
Fall Winter
(November) (February – March)
• Transformation Journey •Strategic Sourcing and
Best Practices
• Plan-to-Plan
Core Themes o Data Centres • Review of Plan-to-Plan
o Telecommunications o Data Centres
o Telecommunications
• Procurement Benchmarks
Updates • To be confirmed (as required)
Advisory Committee
5

6. AFAC Forward Agenda
Oct 2012 Nov Dec 2013 Feb Mar Apr May 2013
2012 2013 2013 2013
Transformation
X X
Overview
DCC and
Constraints, Dependencies, and
Telecom P2P
X X
Architectural
Risks
Framework P2P
X X X X X X X
Identity,
Credential and Finalize
X X
Access for ITIR
Management*
Cloud Finalize for
X X X
Computing* ITIR
Converged
Communications
X X
(Voice, Video,
Data)*
Assumptions: * only for discussion purposes; Advisory committee meets every 4-6 weeks and has core group of members
from ICT industry and SSC. Advisory committee would have minimum of two meetings to develop product for consideration by
IT Infrastructure Roundtable and one meeting to finalize product before presentation to IT Infrastructure Roundtable. 6

7. Review of Initial Deliverables
• Framework – Corporate Executive Board –
enterprise architecture program
• Annual Report and Plans/Progress
• SSC architectural documents/artifacts and interim
operating standards
• Others?
7

8. AFAC Rules of Engagement
• Members are expected to freely share their ideas and opinion
(aim is to leverage participants knowledge and experience)
• No idea is a bad idea
• Members of the committee have been asked to participate
because of their expertise, not their company or association
affiliations – leave corporate and affiliations at the door!
• Recommendations should be standards-centric (i.e. not
product-centric).
8

9. A New Organization with an IT Focus
Budget 2011 Standardize Consolidate Re-engineer
Shared Services Canada:
 Created on August 4, 2011
 Mandated to deliver email, data centre and network/telecom services to 43 Government of
Canada institutions representing 95% of the federal IT infrastructure spending
 Budgets, people, assets and contracts transferred to SSC in November 2011
 Full accountability for the infrastructure on April 1, 2012
 Shared Services Canada Act, Royal Assent, June 29, 2012
Raison d’être
 Reduce costs
 Improve Security
 Maximize Efficiencies
 Minimize Risks 9

10. Enterprise Approach To Transformation
OPERATIONS TRANSFORMATION
Data Centres
Business Continuity • Harvest efficiencies from consolidation
Frameworks • Reduce number of data centres from 300 to less than 20
Establishment of Networks
• Transition from department-centric to shared network
organizational infrastructure
structure • Converge voice data and video onto the same network
infrastructure
• Expand wireless network infrastructure for mobile devices
Data collection/
validation of people, Email
projects and assets to • Move to one single email platform for the
Government of Canada (unclassified – secret)
establish baseline
SSC created: Stand alone
transfer of Department
1,500+ PWGSC
employees Transfer of 5,000+ SSC legislation
employees from 42 receives Royal
departments Assent
August 4, 2011 November 15, 2011 April 1, 2012 June 29, 2012 2015 2020
10

11. Current State of IT across Government of Canada
Highly complex, costly and Mission-critical programs highly Issues persist and are barriers
less secure than desired dependent on infrastructure to government priorities
 63 email systems  2,100 mission-critical, mandate-
Current state of IT
 19 large data centres specific systems that span: infrastructure:
 65 Medium-sized data  key benefits programs (e.g.  is complex, old and
centres of varying quality, employment and pension benefits) expensive
security and energy  security (e.g. national defence and  is a long-term unfunded
efficiency; national policing systems and liability
 hundreds of smaller provincial police force databases,  is vulnerable to availability
“closets”; CBSA border systems, and Public and performance issues
 50 wide area networks Safety cyber security and  is a barrier to business
connecting over 3000 Emergency Response); system renewal, modernization
buildings and data centres –  safety and health (e.g. food and agility
over 1,000 firewalls; monitoring, health science labs,  has uneven quality of service
 less than 100 buildings with weather systems, seismic systems);  has some resiliency soft
wireless WAN services;  farmers and students (agriculture spots
 over 110,000 people with 2 innovation, student loan programs)  is not service oriented
phones;  finance systems (e.g federal-
 over 1000 PBX and key provincial tax and benefit systems,  Procurement practices that
systems; money laundering) limit innovation.
 largely in-sourced  connectivity that ensures safe
access to government, programs,
citizens and protects information 11

12. Data Centre and Networks - Current State
Building Building Building Building
LAN2 – LAN2 – Dept. F: Dept. C:
Dept B Dept B small data small data
LAN3 – centre centre
Dept. A:
Dept F
small data
LAN4 – LAN6 LAN2999
centre
Dept H
LAN1 –
Dept A
LAN5 –
Dept Q
LAN7 ... LAN3000
WAN1 WAN2 WAN3
... WAN43
Dept. H: LAN6 LAN6 Dept. D:
Dept. A: large.
data centre small data small data
centre. Dept. Q: Dept. B: centre
small data small data
LAN4 –
centre centre LAN6
Dept H
LAN5 –
LAN7 LAN7 LAN7
Dept Q
Building Building Building Building ... Building
data centres 12

13. Conceptual End State – Simpler, Safer and Smarter
13

14. Data Centre Consolidation
Renewed, Reliable, Resilient
Peter Littlefield
Director General, Data Centre Consolidation Initiative
Shared Services Canada
October 11, 2012
14

15. Data Centre Consolidation: Transformation Principles
The Government of Canada will consolidate data centres, centralize their
administration, and rationalize service delivery, to achieve greater
VALUE
efficiencies, reduce costs, minimize risks, and improve service quality
Improve Service Quality Maximize Efficiencies
Improve levels of service and security for all Reduce infrastructure and overall costs
•
• VISION
Modernize infrastructure and platforms
•
• Standardize infrastructure and operations
• Increase system availability, reliability, • Determine appropriate level of private sector
robustness and scalability engagement
• Reduce dependence on physical location • Make most effective use of IT labour force
Minimize Risks Additional Benefits
• Fewer, better quality facilities • Significant environmental benefits
• Power supply diversification • Reduce power demand
• Reduce greenhouse gas emissions
• Centralize planning and recapitalization
(cleaner power); reduce e-waste
• Address aging IT infrastructure
• Economic stimulation
• Examine industry investment and risk sharing • Innovation (workforce, technology, service)
15

16. GC Data Centres: Where Are We Now?
By the numbers:
• Over 300 GC data centres NCR: 128
 Total of > 600,000 sq.ft.
 19 data centres ≥ 5,000 sq.ft.
 65 data centres 1,000 – 5,000 sq.ft.
 Over 2,000 more server locations
• Over 25,000 servers Western & Northern: 81
 35% virtual; 65% physical Québec:
40
 7% Unix; 14% Linux; 79% Windows Ontario: Atlantic: 31
28
• Nearly 50,000 MIPS
• Over 14 PB of on-line storage (54% utilized)
Challenge:
• Work together: 43 organizations to 1
• Manage demand and capacity horizontally
• Optimize SSC’s people, processes, and technology
• Greening of government operations – efficient use of clean power
• Secure GC data, infrastructure, networks, and facilities
16

17. Data Centre Vision: From – To Perspective
For Illustration Purposes Only
Key Components Elements FROM (TBC) TO (TBC)
Number of Data Centres 300+ < 20
Enterprise focus;
Facilities Geographic location Dept. based
objective criteria
Footprint > 600,000 sq.ft. < 200,000 sq. ft.
Number of Servers 25,000+ < 18,000
Hardware
Type of computing and storage Specialized Standardized
Middleware Non standard Standardized platforms
Software
Virtualization Ratio (virtual: physical) Low (35:65) High (70:30)
Common high speed
Network Consolidation Dept. specific WAN/LANs
and secure network
Power Density (Watts per square foot) 35 W/sq. ft. 100 W/sq. f t. (min.)
Power & Cooling
Total Power (Mega Watts) 17.8 MW 13.4 MW
Resiliency Availability and disaster recovery Tier 0-2 Tiers 3-4
Optimize the delivery of GC data centre services, by standardizing technologies, consolidating
buildings and IT, centralizing operations, and re-engineering service delivery
17

18. DCC Methodology
Step 1: Step 2: Step 3: Step 4: Step 5:
Current State Requirements End State Plan Execute
• Inventory of • Partners’ business • Target architecture • Gap analysis between current and • Project execution in
facilities and needs and for future state data future several waves of
infrastructure technology centres and small projects
• How to migrate from current to end
• Applications to directions infrastructure
state • Dynamic plan
infrastructure map • Policy impacts • Organization to adjustment
• Costs and benefits analysis
• Service levels for all • Key enterprise provide future state
data centre services • Sourcing approach • On-going
programs and requirements adjustment of
applications • Core skills and • Impacts to people and culture
• Partners as agents strategies and plans,
industry options • Risks and mitigations as needed
• Knowledge and of change and
experience from relationships • Detailed project and migration • Active partner
industry and other plans engagement
government • Procurement of goods and/or
• Benefit tracking
jurisdictions services
• Frequent
• Infrastructure plan alignment with
recognition of
partner business cycles and plans
successes
• Business Cases to support initiatives
 Inventory  Requirements  Target Architecture  Consolidation Plan  Progress Reports
 Application Map Analysis  Target Organization  HR Mgmt. Plan  Benefits Reports
 Case Studies, Industry  Engagement Strategy  Service Delivery Model  Change Mgmt. Plan
Trends  Migration, HR,
Sourcing Strategies  Business Cases
18

19. Data Centre Consolidation Strategies
Reduce Standardize
• Duplicative infrastructure • Diverse infrastructure
• Unused capacity • Service levels
• Time to delivery • Service delivery
• Environmental footprint • Business intake
• Costs
Modernize Commoditize
• Data centre facilities • Infrastructure as a service
• Aging infrastructure • Storage
• Workplace tools • Compute
• Core competencies / skills • Platform as a service
Key Driver: Capital refresh lifecycle
19

20. Criteria for the Selection of Data Centres
• SSC envisions the establishment of a few principal data centres (e.g. < 20)
o Based on industry best practices and case studies of organizations and jurisdictions who
have conducted data centre consolidation initiatives, of comparable size and complexity.
• SSC is analyzing the many options available for the Potential Criteria
establishment of data centres, for example:
• Geographical and geological factors
o Use of existing Crown real property assets • Proximity to existing
o Construction of new facilities telecommunications network hubs
• Proximity to power utilities
o Partnership with other jurisdictions
• Security assurance
o Private sector arrangements
• Business continuity
• Scientific and objective criteria – economic, • Proximity to Canadian users, vendor
support and a sustainable workforce
demographic, environmental and technological
• Environmental footprint
factors – will be examined during the selection
• Cost (e.g. build, property, power)
process.
• SSC has launched an independent third-party study to determine objective location
selection criteria by October 31, 2012.
• Locations should be determined by the Spring of 2013.
20

21. Data Centre Conceptual End State (detail)
21

22. Data Centre Consolidation Principles
1. As few data centres as possible
2. Locations determined objectively for the long term
3. Several levels of resiliency and availability (establish in pairs)
4. Scalable and flexible infrastructure
5. Infrastructure transformed; not ‘’fork-lifted’’ from old to new
6. Separate application development environment
7. Standard platforms which meet common requirements (no re-architecting
of applications)
8. Build in security from the beginning
End State: Security
1. All departments share one Operational Zone
2. Domains and Zones where required
3. Classified information below Top Secret
4. Balance security and consolidation
5. Consolidated, controlled, secure perimeters
6. Certified and Accredited infrastructure
22

23. Data Centre Consolidation Principle Cont’d
End State: Data Centre Service Management
1. ITIL ITSM Framework
2. Standardized Service Levels/Availability Levels
3. Inclusive of Scientific and special purpose computing
4. Standardized Application and Infrastructure Lifecycle Management
5. Smart Evergreening
6. Full redundancy – within data centres, between pairs, across sites
End State: Business Intent
1. Business to Government
2. Government to Government
3. Citizens to Government
23

24. Current Activities and Next Steps
• Complete current state inventory and analysis (Dec. 2012)
• Engage with Partner departments to produce business
requirements (Dec. 2012/Jan. 2013)
• Industry Day(s) and formal engagement (early 2013)
• End State Definition (Mar. 2013)
24

25. Data Centres – Critical Success Factors
People • ...
• ...
• ...
Process • ...
• ...
• ...
Technology • ...
• ...
• ...
25

26. Telecommunications
Transformation Program
Michel Fortin
Director General, Telecommunications Transformation Initiative
Shared Services Canada
October 11, 2012
26

27. Telecommunications Transformation Principles
The Government of Canada will consolidate networks and transform
telecommunications services, to achieve greater efficiencies, reduce costs,
VALUE
minimize risks, and improve security and service quality
Improving Service Quality Maximizing Efficiencies
Improve levels of service to citizens and public Consolidate and converge to reduce
•
servantsVISION •
duplication of infrastructure
• Standardize infrastructure and platforms • Centralize operation and administration
• Increase system availability and robustness by • Determine appropriate level of private sector
improving redundancy and route diversification engagement
• Implement ubiquitous personal mobility • Make effective use of shrinking IT budget
Minimizing Risks Additional Benefits
• Increase information security • Enable Workplace 2.0
• Centralize planning and procurement • Reduce travel costs (videoconferencing)
• Consolidated access points to the Internet • Improve support to remote worker
• Rejuvenate aging IT infrastructure • Significant environmental benefits
27

28. Current State – Analysis
• Canada
Canadians population distribution
population =
33.4M Legend
Population
• 13 largest ciities Orange– population >1,000
(metro areas) total Blue – population < =1000
population
> 18M
• Canada has 230
cities with a
population of >
15,000
• Important to factor
in population
distribution in
network
architecture to
provide best
service to citizen
28

29. Geographical Distribution of Federal Employees
GC employee distribution by province + NCR
• Total of approximately Saskatachewan Yukon International
255,000 public 2.5% 0.2% 0.6%
servants (excluding Alberta
military members of Prince Edward 5.6%
Island Quebec British
the Canadian Forces Columbia
1.3% 11.8%
and RCMP officers) 9.3% Manitoba
3.8%
• Over two thirds of
public servant
employees are
Ontario
located in Ontario and 14.6%
Quebec
Nunavut
0.1% NCR
Nova Scotia 40.6%
4.4%
New Foundland
1.8%
Northwest New
Territories Brunswick
0.3% 3.2% 29

30. Geographical Distribution of Federal employees
• GC employees are
GC employee population distribution
Zone 4 Zone 5
located in ~1400 1%
cities/towns in Zone 3 12%
Canada
3%
Zone 2
Legend
10% Population
Zone 1 Zone 1 – pop. >350,000
• 74% of GC Zone 2 – pop. 50K-350K
employees are 74%
Zone 3 – pop. 10K-50K
located in Zone 1 Zone 4 – pop. < 10,000
(population of Zone 5 - Nunavut,
350,000+ with NWT, Yukon
suburbs). These GC location distribution
represent only 9% of Zone 5 Zone 1 Zone 2
3% 9%
the total # of locations 5%
Zone 3
2%
• 80%+ of GC locations
are small towns Two populations:
(<10,000 population) Zone 4 Canadians and
(Zone 4, 5)
81% Public Servants
30

31. Current State (from a number’s perspective)
 Networks:
 50 Wide Area Networks serving 43 depts
 ~8000 WAN access to ~ 4000 buildings
 Telephony:
 300,000+ CENTREX telephone lines
 850 + PBXs or Key Telephone Systems
 120,000+ Blackberries, cell phones, wireless modems
 15,000+ Toll Free Lines
 Videoconferencing
 2800+ Boardroom Systems
 82 VC bridges
 Contact Centre
 100+ contact centres of various sizes
 12000 + contact centre agent seats
Must transform to provide best value and better service to Canadians !
31

32. Telecom Vision: From – To Perspective
For Illustration Purposes Only
Key Components Elements FROM (TBC) TO (TBC)
Number of Wide Area Networks 50 1 (intended)
Inter-building
Networks Number of WAN connections to
7000+ -20%
buildings
Number of multi-tenant buildings
<40 >300
Intra-building with consolidated infrastructure
Networks Number of buildings with Wireless
< 100 >3000
LAN services
Number of PBXs and key systems 850 + <100
Telephony
Number of IP phones deployed < 10,000 >150,000
Videoconferencing Number of VC bridges 82 < 12
Number of contact centres
Contact Centres 100+ -50%+
(infrastructure)
Modernize and optimize the delivery of GC networks, by standardizing
technologies, consolidating buildings and IT, centralizing operations, and
re-engineering service delivery
32

33. Conceptual Telecom/Networks End-State
33

34. Conceptual End State (detail)
34

35. Conceptual End-State Continued
Consolidation principles
• As few wide area networks as possible
• All departments share network access in multi-tenant buildings
• Network equipment is shared
• Telecom hubs (call managers, VC bridges) located in enterprise data
centers or common points of presence
• Inter-data center connections should be diverse and fully redundant
• Scalable and flexible infrastructure
• Performance levels should be similar wherever possible
• Contracts/services will be consolidated
Security principles
• All departments share one enterprise/common zone
• Access to sensitive departmental data is secured through restricted zones
• Developers do not have access to production infrastructure
• Classified information below Top Secret
• Consolidated, controlled, secure perimeters
• Balance security and consolidation
• Certified and Accredited infrastructure
35

36. Conceptual End-State Continued
Transformation Areas
1. Inter and Intra-data center networks
2. Inter-building wide area networks
3. Intra-building (Local Area Networks) includes mobile services
4. Converged (Voice, Video , Data) / Unified Communications
5. Contact Centres (internal and external)
6. Network Security
7. Internet connectivity (including IPv6 support)
Characteristics
• Integrated (single, common, secure GC network will link all service
delivery points)
• High performance
• Secure
• Cost-effective
• Standardized (based on open standards, modularized design)
• Mobile (wireless technology will be maximized where cost-effective)
• Responsive and resilient
36

37. Current Activities and Next Steps
• Complete current state inventory and analysis (Oct 2012)
• Engage with stakeholders to produce business requirements
(December 2012/January 2013)
• Industry Day(s) and formal engagement (early 2013)
• End State Definition (March 2013)
37

38. Networks – Critical Success Factors
People • ...
• ...
• ...
Process • ...
• ...
• ...
Technology • ...
• ...
• ...
38

39. Enterprise Architecture Program
Jirka Danek
Director General, Enterprise Architecture
Shared Services Canada
October 11, 2012
39

40. Enterprise ICT Architecture
40

41. Draft Architecture Documents Schedule
Available today Q3 2012-2013
• Distributed computing • Telecommunications
♦ GC SRA RIA* ♦ GCNET Intra-Building RA
• Telecommunications ♦ GCNET Inter-Building RA
♦ Wireless LAN RA** ♦ GCNET Data Center
♦ Wireless LAN RIA Network RA
♦ VoIP RA ♦ UC RA
• IT Security  Distributed computing
♦ Security Domains and ♦ Directory RA
Zone Architecture ♦ Mail Service Strategy
♦ Security Domains and
Zones Implementation
Guidelines
♦ Management Zone
Implementation Guidelines
* RIA – Reference Implementation Architecture
**RA – Reference Architecture 41

42. Draft Architecture Documents Schedule Cont’d
Q4 2012-2013 TBD
 Distributed computing  Telecommunication
♦ VDI Platform RA ♦ Contact Center RA
♦ Collaboration RA  IT Security
 Production computing ♦ IT Environment Protection
♦ ERP Platform RA ♦ Identification, Authentication,
♦ Common Infrastructure Authorization
Service RA ♦ Secure Communications
♦ Storage Services RA ♦ Perimeter Defence,
♦ Data Protection/Backup Detection, Response,
Services RA Recovery, Audit
♦ Data Archival Services RA
♦ Data Centre Facilities
Management RA
♦ IT Service Management RA
♦ High Availability and Disaster
Recovery RA
♦ Data Centre Services
Interoperability RA
 Telecommunication
♦ Videoconferencing RA
42

43. Enterprise Architecture EC Framework
Core Enterprise Architecture Activities
EXECUTIVE SUMMARY I RECOMMENDED RESOURCES I DETAILED FINDINGS I APPENDIX
© 2011 The Corporate Executive Board Company. All Rights Reserved. 43

44. AFAC
Next Meeting
44

45. Next Meeting of AFAC
• Receive and integrate feedback into Transformation
Program presentation for IT Infrastructure
Roundtable meeting that is being planned for
November 2012.
• Timing for meeting #2 for Architecture Framework
Advisory Committee.
45