Problem Solving tools.

1. THE POWER OF BEING UNDERSTOOD
www.rsm.global/india
TRAINING ON PROBLEM SOLVING TOOLS
(CAPA, 5W1H, BRAINING STROMING)

2. Index
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5W1H Methodology
5W1H - Example
Brainstorming Understanding
Types of Brainstorming
Corrective Action Preventive Action (CAPA)
CAPA - Example
Questions???

3. 5W 1H Methodology
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4. 5W 1H Methodology
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5W 1H Date:-
What? (શું?) What is the problem?
Where? (ક્યું?) Where was it found? (in house and/or at customer)
When? (ક્યર ે?) When was if found? (date, time, frequency)
Who? (કોણ?) Who experienced it? (customer, Co. X)
Why? (શય મયટે?) Why was if found?
How? (કેવી રીતે?) How was it found? (Provide measurement)
Prepared By:- .
Sign:- .

5. 5W 1H Example
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5W 1H Date:-
What? (શું?) Fire Incident Happen in Office
Where? (ક્યું?) At Office
When? (ક્યર ે?) 31/12/2022, 11:00 PM
Who? (કોણ?) Electrical Maintenance Team
Why? (શય મયટે?)
Due to open wire short circuit
Root Cause:- Periodically, wire condition was not checked
How? (કેવી રીતે?) Checkpoints need to add in Electrical Preventive Maintenance Schedule
Prepared By:- .
Sign:- .

6. BRAINSTORMING
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7. BRAINSTORMING
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How to use for?
What to Use For?
What is Brain Storming?
1. Brainstorming means
Idea generation
2. Brainstorming means
finds alternatives,
obtain a complete lists
of items, and to solve
the problem
3. The common principle
of brainstorming is to
set aside the restrictive
thinking processes so
that many ideas can
be generated
a) Identification of the
problem(s)
b) Finding out the possible
causes to the problem
c) Generating ideas for
arriving at a solution
d) Predicting the possible
resistance to the solution
e) Finding out the process to
overcome the resistance
1. Focus on quantity: If lots of
ideas are generated it will be
easy to produce a radical and
effective solution.
2. Reserve criticism: Don’t
comment on any ideas. First
accept all, at a later stage
judge.
3. Welcome unusual ideas :
To get a good and long list of
ideas, unusual ideas are
welcomed.
4. Combine and improve
ideas : Good ideas may be
combined to form a single
better idea.

8. TYPES OF BRAINSTORMING
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9. Corrective Action Preventive Action (CAPA)
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Definitions
• Correction: repair, rework, or adjustment and relates to the disposition of
an existing nonconformity.
• Corrective Action: the action taken to eliminate the causes of an existing
nonconformity, defect or other undesirable situation in order to prevent
recurrence.
• Preventive Action: action taken to eliminate the cause of a potential
nonconformity, defect, or other undesirable situation in order to prevent
occurrence.
• Nonconformity: non-fulfillment of a specified requirement

10. Corrective Action Preventive Action (CAPA)
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11. Corrective Action Preventive Action (CAPA) - Example
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12. THANK YOU FOR
YOUR TIME AND
ATTENTION!
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